Information Technology For Development Jobs in Walnut
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Bilingual Customer Service Representative (French)
Location: On-Site | Brea, CA
Employment Type: Contract
We are seeking a French–English bilingual Customer Service Representative to join a growing team in Brea, CA. This is a fully on-site role supporting customers via phone, email, and internal systems. The ideal candidate delivers professional, accurate service in both languages and is comfortable in a fast-paced environment.
What You’ll Do
• Respond to customer inquiries in French and English
• Provide product, service, and account information
• Document all customer interactions in the system
• Investigate and resolve customer concerns
• Coordinate with internal departments to support customer needs
• Maintain accuracy, professionalism, and service standards
What We’re Looking For
• Bilingual proficiency in French and English (written and verbal)
• Previous customer service experience (call center or office-based preferred)
• Strong communication and problem‑solving skills
• Ability to work on-site in Brea, CA
• Proficiency with computer systems, CRM tools, and email platforms
• Strong attention to detail and the ability to multitask
Compensation
• $25 to $28 per hour
Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Duration- 13 Weeks Contract
Description:
Job Summary:
- We are seeking a detail-oriented and organized Payroll Assistant.
- The Payroll Assistant will be responsible for assisting in the accurate and timely processing of employee payroll.
- The ideal candidate will have a strong attention to detail, excellent numerical skills, and the ability to work effectively as part of a payroll team.
Duties and Responsibilities
- Payroll Processing: Assist in processing biweekly payroll for employees, including data entry, timekeeping, and calculation of wages and deductions.
- Verification: Verify timekeeping records and resolve any discrepancies or issues related to hours worked.
- Communication: Address employee inquiries related to payroll, taxes, and deductions promptly and professionally by email and phone.
- Record Keeping: Maintain organized and secure payroll records in compliance with company policies and legal requirements.
Requirements and Qualifications
- High school diploma or equivalent.
- Prior experience in payroll processing or a similar role is a plus.
- Some proficiency in payroll software and Microsoft Excel.
- Strong mathematical and analytical skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Strong organizational and time management skills.
- Team player with a willingness to assist colleagues as needed
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Recruiter Details
Name- Tarun Kumar
Internal ID-26-05001
This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations.
If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum.
Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.
An employee may be eligible for additional pay, premiums, or bonus potential.
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $19.70
- $23.17/hr Additional Details: LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance , and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
HR Coordinator
On-site: Pomona
Contract Role: 2 Months
Pay: $23 per hour
Overview
We are seeking a detail‑oriented and people-focused HR Coordinator to support onboarding activities and serve as a primary point of contact for employees. This role plays a key part in ensuring a smooth, organized, and welcoming employee experience from pre‑hire through ongoing support.
Key Responsibilities
• Coordinate all aspects of new hire onboarding, including preparing offer packets, collecting required documentation, scheduling orientations, and ensuring timely completion of onboarding tasks.
• Serve as the first point of contact for employee inquiries related to HR policies, procedures, benefits, and general support.
• Maintain accurate employee records and update HR systems with new hire information, status changes, and compliance documentation.
• Partner with internal teams (Recruiting, Payroll, IT, and Hiring Managers) to ensure seamless onboarding and issue resolution.
• Assist with I‑9 documentation, background checks, pre-employment requirements, and compliance tracking.
• Support employee lifecycle processes including new hire orientation, changes in employment status, and offboarding activities.
• Maintain confidentiality while handling sensitive employee information.
• Contribute to HR projects, process improvements, and team initiatives as needed.
Qualifications
• Experience in HR coordination, onboarding, or administrative support preferred.
• Strong organizational skills with the ability to multitask and manage deadlines.
• Excellent communication and customer service skills.
• High attention to detail and ability to maintain accuracy in a fast-paced environment.
• Proficiency in MS Office and HRIS systems is a plus.
• Ability to work collaboratively and maintain professionalism when addressing employee needs.
Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Important information: To be immediately considered, please send an updated version of your resume to
Title: IT Project Manager
Pay Rate: $70 per hour
Location: Brea, CA, 92821
Duration: Until 02/2027
Type – W2 contract (No C2C)
The PM will lead dynamic project assignments from initial assessment through to completion, by leveraging and coordinating the expertise of diverse disciplines. Craft comprehensive project plans, schedules, and budgets; engage in negotiations with functional managers to secure the right resources and build a team dedicated to achieving project success. Prioritize tasks to ensure productivity, quality, and customer service goals are consistently met. Collaborate with business stakeholders to clarify requirements, ensuring alignment and understanding as needed.
Monitor and track project progress, providing key stakeholders with regular updates to the team to keep them informed of milestones and achievements.
Innovatively address and remove obstacles to enhance team productivity and ensure smooth project execution. Additionally, the IT Project Manager will collaborate within the PMO to support process improvements, foster collaboration, and report on portfolio and organizational metrics for IT.
EDUCATION AND EXPERIENCE REQUIREMENTS: -
- Bachelor’s degree in computer science or related field or equivalent experience
- Proven track record of managing complex projects, typically with 10 years of IT project management experience in relevant industries.
- Advanced Project Management Skills: Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Microsoft Project, JIRA, PPM Pro).
- At Least 10+ years of experience in a Project Management role with global technology projects, must have had hands-on experience Technical IT project management (E.g. Application. Infrastructure), Must have a technical background and the able to interface with business and vendors, PMI Project Management Professional (PMP) certification highly preferred, for global coverage, this candidate would need to be flexible to regularly attend meetings to accommodate Asia, US East Coast and European time zones.
ADDITIONAL REQUIREMENTS (SOFT SKILLS):
- Must be able to lead technical projects with limited direction
- Can conform to shifting priorities, demands, and timelines through strong analytical and problem‑solving capabilities
- Reacts to project adjustments and alterations promptly and efficiently
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
- Proven ability to bring projects to successful completion through organizational dynamics
- Strong written and oral communication skills
- Strong interpersonal and operational skill sets
- Must be able to learn, understand, and apply new technologies
- Strong customer service skills and focus
- Tenacious, driven, energetic, and demonstrates a high degree of professional integrity
- Strong track record of delivering projects on time, on budget, and within specification
- Ability to organize, delegate, and leverage resources to accomplish objectives
- Ability to manage relationships with internal team members, outside contractors, customer stakeholders, and end users
THE ESSENTIAL JOB DUTIES:
Ability to identify, assess, and mitigate project risks, with a proactive approach to problem-solving and conflict resolution.
Strong leadership & stakeholder management skills with the ability to assemble, manage, and motivate diverse project teams to accomplish project objectives.
Identify project stakeholders, project requirements, and overall timelines, Manage and coordinate with project team to define scope, schedule, budget and risks, Document the communication plan, change management plan and escalation plan, Define team member roles and responsibilities, monitor team performance and ensure project resources receive the training required to perform their duties, Review and manage all changes requests according to the defined change management processes, Lead project meetings, status calls, coordinate project activities and manage stakeholder expectations, Provide regular project status updates including project progress toward achieving the objectives defined in the business case, Ensure the project management software tools are being updated in a timely manner, Provide sign-off for phase and project completion; document project outcome and lessons learned, Direct the activities of multiple global resources dependent upon on the scope of the project.
About Cooler Master
Cooler Master is dedicated to providing the best solutions to customers and aims at exceeding customers’ expectations. The three cornerstones of our business philosophy are innovation, speed, and customer satisfaction.
Our headquarters is located in Taipei, Taiwan, and has its own manufacturing facilities in China and Taiwan and we have branch offices worldwide.
A career at Cooler Master provides meaningful opportunities to develop professionally, We're a diverse network of people driven by our shared ambition to shape a better future.
If you are a bright and high-energy professional. Because we look for and recognize individuals who can thrive in a forward-moving environment, and who can infuse our atmosphere with their own commitment to personal and corporate success. We are committed to creating unique and rewarding experiences for both customers and employees. Everyone has common goals and aspires to be their best.
Here, we can learn and grow at the speed of technology
Now is the time to define your future and make it yours too.
Summary
Cooler Master is looking for a Sales PM who understands North American channels, competitors, and market behavior—and can turn insights into real product results. If you’re passionate about PC hardware, product strategy, and cross-functional collaboration, this role puts you at the center of NA business growth.
This role focuses on product strategy, marketing support, and portfolio management to drive business growth in North America.
Key Responsibilities
- Analyze market trends, competitors, and NA channel ecosystems
- Participate in product kick-offs and provide market-based recommendations
- Support new product evaluation and MOQ feasibility
- Align pricing strategies with BU and local CFTs to ensure consistent MSRP and positioning
- Execute GTM launch enablement across retail & online
- Collaborate closely with Global & Regional Marketing to drive execution
- Identify opportunities to replace key competitors and secure product reviews
- Gather customer insights and market feedback and convert into product recommendations
- Ensure Cooler Master visibility is competitive across NA retail/e-commerce channels
- Act as the main interface between BU and NA CFT
- Consolidate channel/CFT requirements and resolve product issues
- Visit strategic distributors / retailers / system integrators
- Track monthly revenue performance and KPIs
- Support portfolio direction aligned with BU strategy
Qualifications
- Experience in product management, channel business, or business development
- Strong understanding of North America retail & distribution ecosystem
- Data-driven, analytical mindset
- Able to drive initiatives with BU teams & cross-regions
- 5+ years of experience in product management, business development, or category ownership (preferably in PC components or consumer electronics)
- Proven track record of driving product success and hitting sales targets
- Strong understanding of DIY PC market, gaming community trends, and channel dynamics
- Familiarity with NVIDIA/AMD GPUs, cooling, chassis design, and workstation usability trade-offs
- Excellent communication, problem-solving, and analytical skills
- Fluent in English; Mandarin is a strong plus
Personal Characteristics
●Product Portfolio Management experience - Product road-map, product life-cycle, product training,
●Experience managing multiple product lines or a portfolio of related products
● Experience in PC systems ,components, server, workstation, consumer electronic, System integration or another fast innovative field
● Experience managing live games, web/social/mobile experiences, and customer-centric software streaming and services
● Proven business acumen with strategic and analytical capabilities, using data to inform strategic and business decisions
● Enjoy planning and managing complex projects and initiatives that align with company vision
● You are a strategic thinker and a proactive problem solver and you find ways to cohesively support employees and business drivers.
● Ability to collect and analyze data, conduct field research and recognize trends
● Comfortable with collaborating in cross-functional teams
● Handles problems and acts on their own initiative without being prompted.
Position Details:
- Employment type: Full Time
- Base Salary: DOE.
- Yearend Bonus
- Location: City of Industry
- 2nd Shift Location: Brea, CA (On-site) Job Type: 12 Month Contract with potential to convert to permanent Pay Range: $29–$36/hour Pay rate will be finalized after interview Second Shift: Monday–Friday, 1:30 PM – 10:00 PM Position Overview A-Line Staffing is seeking Product Development Technicians to support laboratory and product development activities at an on-site facility in Brea, CA.
This role focuses on executing routine technical tasks, supporting engineers, performing testing, and maintaining accurate documentation in a regulated lab environment.
The ideal candidate is hands-on, detail-oriented, and comfortable working as part of a collaborative technical team.
Key Responsibilities Gather, format, compile, and maintain technical data such as laboratory results, material testing data, and engineering changes Prepare engineering documentation including reports, summaries, drawings, flow charts, block diagrams, and schematics Perform routine technical tasks and provide hands-on support to engineers Assist with equipment scoping, qualification, and validation activities Support general lab operations including equipment calibration, safety procedures, and routine maintenance Execute test protocols and conduct testing according to written procedures Document, analyze, and clearly communicate test results Support prototype process development and test setup creation Handle test samples and chemicals used for conditioning and testing Identify and communicate potential project risks or issues to team leads or management Collaborate closely with cross-functional team members Minimum Requirements 4-6+ years of experience in a laboratory environment (corporate or academic) and/or technician experience in a regulated environment 1-2+ years of experience in an R&D/Lab setting Experience following written procedures and working collaboratively in a team-based setting High school diploma or equivalent Preferred Qualifications Bachelor of Science degree in a technical or scientific field Ability to understand and execute designed test procedures Strong communication skills and ability to work in cross-functional teams Experience developing solutions to routine technical problems Proficiency with personal computers and technical documentation tools Ability to train or mentor junior technicians Key Responsibilities Gather, format, compile, and maintain technical data such as laboratory results, material testing data, and engineering changes Prepare engineering documentation including reports, summaries, drawings, flow charts, block diagrams, and schematics Perform routine technical tasks and provide hands-on support to engineers Assist with equipment scoping, qualification, and validation activities Support general lab operations including equipment calibration, safety procedures, and routine maintenance Execute test protocols and conduct testing according to written procedures Document, analyze, and clearly communicate test results Support prototype process development and test setup creation Handle test samples and chemicals used for conditioning and testing Identify and communicate potential project risks or issues to team leads or management Collaborate closely with cross-functional team members
The Technician will be working for a Fortune 500 company and has career growth potential.
This would be full time / 40+ hours per week.
If you are interested in this position, please apply directly to this job posting or email your resume to .
Compensation: The pay for this position is $33.50 per hour- bi-weekly Schedule & Location: Monday–Friday, 7:00 AM – 3:30 PM Onsite in Brea, CA Job Description Summary: We are seeking a Product Development Technician for our Brea, CA facility.
This individual will support routine technical tasks, contribute to problem-solving efforts, and assist engineers and project leaders with day-to-day lab and development activities.
Duties & Responsibilities: Gather, maintain, format, and manipulate technical data (e.g., lab results, material tests, engineering design changes) Produce engineering documents, reports, and drawings (flow charts, block diagrams, schematics) Prepare reports and summaries, including quantitative analysis Provide technical support to engineers and complete routine technical tasks Assist in equipment scoping and qualification activities Support general lab functions: calibration, safety implementation, routine equipment maintenance Notify manager or team lead of issues impacting project progress Help develop prototype processes and test setups Execute test protocols and conduct testing Document and communicate test results accurately Handle test samples and chemicals used for conditioning and testing Requirements: Minimum Requirements: High school diploma Minimum 6 years of lab experience (school or corporate) OR technician experience in a regulated environment Experience following written procedures and collaborating with a team Preferred Requirements: Bachelor of Science in a technical field At least 1 year of laboratory or R&D experience Experience following test procedures and working in a collaborative environment Preferred Qualifications: Ability to perform and understand designed test procedures Effective communication and ability to work cross-functionally Ability to develop solutions to routine technical issues Proficiency with personal computers Ability to train lower-level technicians .
WonderFold is seeking a driven, entrepreneurial, and collaborative E-Commerce Manager with a proven track-record of success managing a high-growth e-commerce business. Reporting into the Director of Marketing, you will be responsible for the website experience across all markets aligning with the global vision for the company while localizing the website according to country/region-specific needs and preferences. This role requires someone highly analytical, creative, and agile, capable of gaining alignment, building relationships, and managing projects across various stages of growth.
This role will work cross-functionally with internal teams (marketing, design, UI/UX Designer, Dev Agency ect) with the primary focus to enhance the customer experience through optimized and localized site experience, driving increased engagement and conversion. The ideal candidate has a passion for building businesses, a deep understanding of the digital landscape, has an analytical approach to problem solving, and thrives in fast-paced environments.
Key Responsibilities
DTC Website Ownership (Shopify)
- Own the end-to-end performance and experience of WonderFold’s Shopify storefront
- Act as the primary steward of the site’s structure, navigation, merchandising logic, and UX
- Ensure the site reflects WonderFold’s premium brand standards while maximizing commercial performance
Merchandising & Conversion Optimization
- Develop and execute a merchandising strategy across homepage, PDPs, PLPs, collections, and landing pages
- Continuously optimize conversion rate, AOV, and on-site engagement through testing, iteration, and data analysis
- Partner with Creative and Brand to ensure storytelling and product education are conversion-driven
Product Detail Page (PDP) Excellence
- Own PDP standards including:
- Product storytelling
- Feature/benefit hierarchy
- Visual content (imagery, video, comparison modules)
- Reviews, FAQs, and trust signals
- Ensure PDPs are optimized for both brand education and purchase confidence
Cross-Functional Leadership
- Partner closely with:
- Brand & Creative on content, campaigns, and storytelling
- Performance Marketing to support paid traffic conversion
- Product & Operations to ensure accurate availability, pricing, and launches
- Technology & Development on apps, integrations, and site enhancements
- Translate business priorities into clear site execution plans
Roadmap & Testing Strategy
- Own the Shopify roadmap, including:
- Feature enhancements
- App evaluations
- CRO initiatives
- Seasonal and launch-based site updates
- Lead A/B testing and experimentation efforts to continuously improve performance
Analytics & Reporting
- Monitor and report on key DTC metrics including:
- Conversion rate
- Revenue
- AOV
- Engagement and funnel drop-off
- Use insights to recommend and prioritize site improvements
- Communicate performance clearly to leadership with a bias toward action
Governance & Best Practices
- Establish and maintain best-in-class Shopify standards
- Ensure consistency across WonderFold brand sites while allowing for strategic differentiation where appropriate
- Stay current on DTC, Shopify, and UX best practices and proactively bring forward innovation
Required Skills/Abilities:
- Technical proficiency in relevant tools and platforms.
- Analytical and data-driven approach to product performance enhancement.
- Strong communication and collaboration skills.
- Project management abilities.
- SEO and content management expertise.
- Continuous learning mindset to stay updated with industry trends.
Education and Experience:
- 5–8+ years of experience in DTC e-commerce, with deep Shopify expertise
- Proven experience owning a high-revenue Shopify storefront at a premium consumer brand
- Strong background in merchandising and UX optimization
- Data-driven mindset with the ability to translate insights into execution
- Experience partnering with Creative, Brand, and Performance Marketing teams
- Comfortable operating with autonomy and influencing cross-functionally
Physical Requirements:
- Sitting: Prolonged periods while working on a computer.
- Computer Use: Frequent use of computers, keyboards, and office equipment.
- Manual Dexterity: Ability to use hands and fingers for typing and operating technological tools.
- Visual Requirements: Adequate vision to view screens and read documents.
- Mobility: Occasional walking or standing for meetings and collaboration.
- Communication: Strong verbal and auditory abilities for effective communication.
- Travel: Occasional travel for events and meetings.
GIS Route Analyst
Position Summary
The GIS Route Analyst reports to the Logistics Manager and is responsible for designing, optimizing, and implementing routes across Athens Services' municipal service areas in the greater Los Angeles region. Using GIS platforms and route optimization software, this role transforms spatial and operational data into efficient route plans that reduce costs, improve service quality, and support contract compliance across multiple lines of business. The GIS Route Analyst works from a centralized office location with travel to division sites for field observations, data validation, and coordination with operations teams.
Essential Responsibilities
Route Design & Optimization
- Design, build, and optimize routes across all lines of business — residential collection, commercial front-load, roll-off, back yard service (BYS), and street sweeping — using RouteSmart, Descartes, or comparable route optimization software.
- Develop dynamic daily route plans for on-demand service lines including roll-off container delivery/pickup and bin/cart equipment replacement operations.
- Plan and optimize multi-vehicle coordinated routing for operations that require sequenced vehicle timing, including scout operations (staging equipment ahead of main collection vehicles) and Back Yard Service (BYS) operations (coordinating smaller service trucks with centralized mother truck staging locations to minimize downtime across the fleet).
- Perform spatial analysis including geocoding, network analysis, buffer analysis, and service area mapping to support route planning decisions.
- Create and maintain accurate digital route maps, service day assignments, route sequence plans, and disposal trip routing.
- Analyze route performance data (stops, lifts, tons, miles, disposal trips, shift times) to identify optimization opportunities including load consolidation and service day rebalancing.
- Implement route changes into the system of record (Soft-Pak) and driver-facing tablets (MobilePak), ensuring data accuracy and operational readiness.
- Support new contract implementations, service area expansions, barrel conversion deployments (e.g., 2-stream to 3-stream, SB 1383 compliance), and service day changes requiring municipal coordination and approval.
Data Analysis & Reporting
- Collect, interpret, and analyze logistics data including route efficiency metrics, asset utilization, and service performance indicators.
- Develop and maintain GIS databases, shapefiles, and geospatial datasets to support routing and operational analysis.
- Prepare reports and visual presentations on route performance, recommending process improvements to leadership and operations teams.
- Establish and monitor key performance indicators (KPIs) to measure routing accuracy and operational efficiency.
Cross-Functional Collaboration
- Partner with division operations teams to coordinate route implementations, communicate changes to drivers, and resolve service issues.
- Work with billing and revenue teams to ensure route data accuracy supports proper customer billing and account reconciliation.
- Coordinate with IT and software vendors on system integrations, data feeds, and technology enhancements.
- Track and manage project assignments, milestones, and deliverables using project management platforms ( or similar) to maintain visibility and accountability across concurrent initiatives.
- Conduct field observations at division sites to validate route designs, assess real-world conditions, and gather driver feedback.
Required Qualifications
- Experience: 2–5 years of experience in GIS analysis, route optimization, logistics planning, or a related analytical role.
- Education: Bachelor's degree in GIS, Geography, Urban Planning, Logistics, Supply Chain Management, or a related field.
- GIS Proficiency: Hands-on experience with ArcGIS, QGIS, or comparable GIS platforms including spatial analysis, geocoding, and map production.
- Route Optimization Software: Experience with route planning tools such as RouteSmart, Descartes, Roadnet, or similar platforms.
- Data Analysis: Strong proficiency in Excel for data analysis; experience with Tableau, Power BI, or similar visualization tools preferred.
- Communication: Ability to communicate technical findings and route recommendations to non-technical stakeholders including operations managers and drivers.
- Driver's License: Valid Class C Driver's License with acceptable driving record.
Preferred Qualifications
- Experience in waste management, solid waste collection, or environmental services industry.
- Familiarity with waste management ERP systems (Soft-Pak or similar).
- Experience with GPS/telematics platforms (Samsara, Verizon Connect, or similar) for building route baselines, monitoring post-optimization route adherence, and analyzing driver behavior patterns.
- Familiarity with on-vehicle camera systems (Samsara, 3rd Eye, Waste Vision, or similar) for reviewing stop-level service footage, verifying pickup locations, and conducting time studies on equipment service times.
- Knowledge of municipal contract requirements, service area management, and regulatory compliance (e.g., SB 1383).
- Experience with parcel-level data audits and account reconciliation to ensure routing accuracy and billing alignment.
- Database querying experience (SQL) for extracting and analyzing operational data.
- GISP certification or equivalent professional GIS credential.
Physical and Environmental Demands
- Frequent sitting and use of computer-based tools and GIS software for extended periods.
- Occasional standing, walking, and travel to division site locations for field observations and meetings.
- Occasional exposure to environmental factors such as noise, dust, or outdoor weather conditions during site visits.
- Capability to perform the physical requirements of the role with or without reasonable accommodations.
Benefits
- Comprehensive benefit package: Medical, Dental, Vision
- 401K with Profit Sharing and Company Match
- Employee Assistance Program
- Life Insurance
- Paid Vacation and Sick Time
- Recognition Programs
- Professional Development and Learning Opportunities
