Information Technology For Development Jobs in Pine Castle Florida

Cloud Engineer – Contract – Orlando, FL – $75.00 - $81.00/hr

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Cloud Engineer in Orlando, FL.

Role Description

Systems Engineers use a Software Engineering approach to architect, design, automate, monitor, support and build applications scale both on premise and in the Cloud (AWS). This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures.

• Hands-on work contributing to the design, development and implementation of software systems, applications and related products.

• Monitors domain technologies, understand vendor roadmaps and how it impacts/affects environment

• Develop and maintain engineering and architectural standards for on premise/hybrid compute, storage, application and data protections services

• Technology partner to all business segments consulting on service delivery and technology opportunities, advising on proper service delivery and fulfillment practices and portfolio management approaches.

• Consistently reviews and advises on the effectiveness of their technology approaches and its implications to the technology delivery function.

• Technical expert and thought leader in the development of virtualized technologies.

• Design and implement DevOps level deployment using CICD methodologies.

Skills & Requirements

• Individual must be highly resourceful and independent with the ability to quickly learn multiple disciplines and achieve manufacturer certification levels

•Seasoned technologist whom will identify technology and execution challenges in solutions and products pro-offered by Strategy/Architecture as well as outside vendors and OEMs.

• Assist in creation and documentation of day to day operational procedures.

• Strong knowledge and ability to describe and differentiate the features, benefits and disadvantages of competing virtualization and cloud platforms

• Working knowledge of storage/server virtualization platforms (NSX, VMWare, Hyper-V, etc.)

• Working knowledge of Virtual Environments such a VMWare

• Acts as primary support owner and contact for one or more hosting infrastructure applications, collaborating with other project team members and management orchestrate environment changes including software/hardware upgrades, and patches working with the vendor support for escalation of issues, including on-call rotation with Infrastructure operations team.

•Provide system reports on both a regular and ad-hoc basis.

• Improve automation and productivity of provisioning and maintenance through scripting and/or coding enhancements (Ansible and Python are highly desirable)

• The ideal candidate will have expertise in multiple Public Cloud providers like AWS, Google Cloud Services, Azure and/or Oracle Cloud Infrastructure. (AWS Experience is required)

• Akamai or a functionally equivalent solution

• Bachelor's Degree

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI

Senior Cybersecurity Engineer

About Us

The Nu-Age Group (NAG), located in Secaucus, NJ, and Orlando, FL, has a 29-year track record of success as an accredited managed service provider (MSP). NAG provides white glove technology services to several vertical markets, including finance, healthcare, legal, construction, and advertising. Our service offerings range from technology hardware and software sales, managed services, private cloud infrastructure, colocation, hosted applications, backups, disaster recovery, and cybersecurity. 

Role

This is a hybrid role and the candidate will be required to be in the Greater Orlando or East Rutherford New Jersey area.

We are seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our security operations team. This role serves as a senior technical resource responsible for maintaining and improving our managed detection and response (MDR) platform and supporting advanced incident investigations.

The ideal candidate is highly technical, experienced in operating security platforms in an MSP/MSSP environment, and comfortable serving as an escalation point for security analysts. This individual will work closely with our cybersecurity analysts, infrastructure engineering team, and client stakeholders to ensure the reliability, effectiveness, and continuous improvement of our security monitoring capabilities.

This role offers significant opportunities for career advancement, training, and leadership in the evolving cybersecurity field.

Responsibilities and Duties

Security Platform Operations

• Maintain and optimize core security platforms including SIEM/XDR, endpoint detection and response (EDR), email security, identity security, and vulnerability management tools.
• Perform platform upgrades, troubleshooting, configuration improvements, and telemetry validation to ensure reliable security monitoring.
• Manage integrations between security platforms and infrastructure systems including firewall, endpoint, and cloud telemetry sources.
• Ensure security tools are properly configured and operational across client environments.

Detection Engineering & Monitoring

• Develop, tune, and optimize detection rules to improve alert quality and reduce false positives.
• Perform threat hunting using endpoint, network, and SIEM telemetry.
• Ensure high-quality log ingestion and telemetry coverage across monitored environments.

Incident Response & Escalation

• Serve as the escalation point for complex security alerts and incidents identified by SOC analysts.
• Lead advanced investigations and root cause analysis of security events.
• Assist with containment, remediation, and post-incident reviews.

Vulnerability Management

• Operate and maintain vulnerability scanning platforms such as .
• Analyze vulnerability scan results and prioritize remediation based on risk and exploitability.
• Work with internal teams and client stakeholders to track remediation progress and improve vulnerability management practices.

Client Security Advisory & Improvement

• Identify security weaknesses within client environments and recommend practical improvements to strengthen security posture.
• Provide guidance on security hardening for endpoints, identity systems, email security, and network infrastructure.
• Collaborate with infrastructure and engineering teams to implement security improvements.

Analyst Mentorship

• Provide technical guidance and mentorship to SOC analysts.
• Assist in the development of investigation procedures, playbooks, and detection use cases.

Who You Are

·       A hands-on security professional who enjoys solving complex technical problems across multiple environments.

·       Comfortable operating and troubleshooting security platforms such as SIEM/XDR, EDR, vulnerability management, and email security tools.

·       Able to independently investigate security alerts, determine root cause, and guide remediation.

·       Naturally curious and motivated to continuously learn new technologies as security tools and client environments evolve.

·       Able to mentor junior analysts and help improve SOC processes and detection capabilities.

·       A strong communicator who can explain security issues and recommendations clearly to both technical teams and client stakeholders.

·       Organized and disciplined in documenting investigations, changes, and operational procedures.

·       Comfortable working in a fast-paced MSP/MSSP environment supporting multiple clients.

Education and Qualifications

·      7+ years of experience in cybersecurity operations, security engineering, or incident response.

·      Experience working with security monitoring platforms such as SIEM, XDR, or MDR solutions.

·      Experience operating endpoint detection and response (EDR) platforms such as Microsoft Defender or SentinelOne.

·      Hands-on experience performing security investigations and incident response.

·      Experience operating vulnerability management platforms such as Tenable or Qualys.

·      Experience working in a multi-client MSP/MSSP or managed security environment is highly preferred.

·      Strong understanding of:

o  Security monitoring and detection methodologies

o  Incident response and investigation techniques

o  Vulnerability management lifecycle

o  Endpoint and identity security controls

o  Network security fundamentals and firewall telemetry

o  Log analysis and SIEM workflows

o  Preferred certifications may include:

o  CompTIA Security+, CySA+, or similar GCIH, GCIA, or similar

o  Vendor certifications related to Microsoft, AWS, Cisco, or Palo Alto.

Compensation

·      Annual Salary $80,000.00-$90,000.00

·      Monday through Friday, with rotating on-call, after-hours support as needed.

·      After 6 month probationary period the following benefits can apply:

·      PTO-15 days paid time off

·      Medical Insurance-Nu-Age Company Stipend

·      401k Plan

Our Values

-Pride in Our Work - Our name stands behind everything we deliver. We think clearly, communicate well, and own the result.

-Finish Strong - We stay engaged until the solution is complete. Follow-through is the key to our success. 

-Extreme Ownership - Clear ownership drives better decisions and outcomes. Accountability builds trust for the team and the clients.

-Show Up Real - Be present, prepared, and genuinely engaged. Strong work starts with real commitment to the outcome.

-Operational Discipline - We build systems and standards that create consistency and reduce friction. Strong culture is designed, it does not happen by accident. It must be maintained.

The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Role name: Backend API Engineer (Node JS / Type Script) Tech Lead

Work site: Orlando, FL (Onsite)

Duration: 12+ Months

Experience 10+ Years

Pay Rate: $65 to $70/hr. on C2C

Pay Rate: $55 to $60/hr. on W2

Job Description:

• Backend API Engineer (Node JS / Type Script)
• 7+ years equivalent work experience. Experience preferred in project management, business analysis, or system design. Conflict resolution and problem-solving techniques required. Good presentation, facilitation, communication, and negotiation skills required.
• Proven hands-on experience as a software engineer with a focus on one or more technologies inclusive of NodeJS, TypeScript, JavaScript, ExpressJS.
• Experience in Mocha, CouchDB, Redis, Kafka, Docker and Kubernetes in Azure platform is a plus.
• Very highly developed written and verbal communication skills (including the ability to clearly articulate technical concepts to a non-technical audience)
• Business Analysis — proven success collaborating directly with internal customers (i.e., product owners) to understand their needs and translate them into a working solution
• Adaptability — a fast learner with a willingness to build solutions using tools to which you may have had little previous exposure
• Empathy—the innate ability to understand the challenges faced by our customers, and the drive to resolve them
• Demonstrated ability to produce high quality technical documentation.
• Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.
• Experience with large scale enterprise system development and integration.
• Experience with Agile, Scrum, and Scaled Agile Framework a plus

Thanks & Regards

Mohd Hameed

Technical Writer (VMO / Enterprise Technology)

We are seeking a detail-oriented Technical Writer to join our Enterprise Technology team, supporting strategic Vendor Management Office (VMO) initiatives. This role is critical in building AI-enabled process documentation and standardized workflows that drive efficiency across sourcing and procurement operations.

If you thrive in translating complex processes into clear, structured documentation and want to help shape the future of AI-driven operations, this role is for you.

What You’ll Do

• Create, organize, and maintain detailed process documentation and SOPs for VMO workflows
• Translate complex operational processes into clear, structured, and AI-friendly documentation
• Partner with stakeholders across Procurement, IT, Legal, Strategic Sourcing, and Vendor Management
• Lead documentation workshops and stakeholder interviews to capture process flows
• Develop and enforce documentation standards, templates, and governance processes
• Support process automation and workflow optimization initiatives
• Ensure documentation is aligned with enterprise standards and regularly updated
• Assist in training teams on new or updated processes

What We’re Looking For

• 5+ years of experience in technical writing or process documentation
• Strong ability to simplify complex workflows into clear, user-friendly documentation
• Experience with process mapping / flowcharting
• Familiarity with AI-enabled documentation or modern writing tools
• Excellent communication and cross-functional collaboration skills
• Strong organizational skills with the ability to manage multiple projects

Required Tools & Skills

• Proficiency in Confluence, Airtable, and Microsoft Office Suite
• Experience with tools such as ServiceNow (SNOW), Coupa, or similar platforms
• Strong analytical mindset with attention to detail

Nice to Have

• Experience in Vendor Management, Procurement, or IT Operations
• Familiarity with Lean Six Sigma, or process improvement frameworks
• Experience with structured authoring (DITA, Markdown)
• Knowledge of vendor systems like Apptio, ComSi, or Coupa
• Certifications in technical writing (e.g., CPTC)

What Makes This Role Unique

• Work at the intersection of AI, process optimization, and enterprise technology
• Play a key role in transforming manual workflows into scalable, automated systems
• High visibility across multiple enterprise teams

Additional Details

• On-site role (4 days/week)
• 2-step interview process
• Opportunity to drive AI-powered transformation initiatives

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

Based in Orlando, Florida, this role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Software Account Executive conducts greater than 50% of their work outside their home office.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market. We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Hunt for new business (90%) as well as take care of existing clients (10%)
• Become a SaaS (Software as a Service) expert
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• 4+ years of related sales experience (7+ years is preferred)
• 3+ years of experience in an (outbound) full sales cycle role is required
• Experience in a SaaS role or company is preferred, but not required
• The ideal candidate will have experience in Enterprise-level sales (not a requirement)
• Strong industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

The estimated on target earnings (OTE) for this role, which includes base salary and incentives, is $137,100, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.

Are you passionate about customer satisfaction and building long-term customer relationships? Quotewerks is a Florida-based software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software. We are looking for a Customer Success Specialist who is committed to ensuring QuoteWerks customers consistently realize value through our products. This is an on-site position located in Orlando, FL.

We’ll Provide:

• Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
• Salary range of $45,000 - $55,000, plus quarterly bonus opportunities
• A set schedule of 8:45am-5:15pm to help promote work/life balance
• Small team, big impact - your work will directly shape the customer experience and company growth
• Collaborative, supportive culture where your voice matters
• Opportunities for continued growth and learning

What You’ll Do:

• Serve as the customer retention specialist for all existing QuoteWerks customers
• Own renewal outcomes by ensuring customers clearly see and experience the value of QuoteWerks leading up to renewal
• Monitor customer health metrics, usage patterns, and engagement signals to proactively identify and address at-risk accounts
• Develop and execute targeted retention strategies for customers showing signs of churn risk
• Ensure customers are taking advantage of the full range of QuoteWerks products and features, and identify opportunities where other QuoteWerks products may meet their needs
• Gather customer usage data relevant for product development and enhancements.
• Generate QuoteWerks revenue through upsell and cross-sell opportunities
• Work with internal teams to advocate for customer needs, provide feedback, and contribute to continuous product and process improvement

Skills You’ll Need:

• 2-3 years of experience in customer/client success, account management, or a similar customer-facing role (SaaS, technology, and CRM experience strongly preferred)
• 2-3 years of experience in a B2B environment (again, SaaS experience is a plus)
• 2+ years of experience working in a small office environment
• Experience in a high call-volume roll
• Tech savvy with the ability to explain complex concepts in a user-friendly way
• Prior experience managing and optimizing a portfolio of customers and achieving financial goals
• Familiarity with CRM or accounting software is a plus
• Strong business and people skills, including planning, presentation, sales, and business acumen

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here:

Job Title: Manager, Hotel Distribution Partnerships

Job Purpose:

As a Hotel Distribution Partnerships Manager, you will be responsible for managing and growing a portfolio of hotel partners, ensuring strong performance and long-term relationships. You will work closely with hotels to optimize distribution, improve pricing competitiveness, and drive revenue growth, while also supporting selective acquisition of new hotel partners within your region.

Location:

Remote. Candidates must be based in Orlando

Key Responsibilities:

• Manage and grow a portfolio of hotel partners to drive revenue and performance
• Monitor pricing and availability to ensure optimal distribution
• Act as the main point of contact for hotel partners pre and post onboarding
• Train hotel partners on operational procedures, including promotion management.
• Identify performance gaps and work with hotels to implement improvements
• Support onboarding and ensure a smooth transition from acquisition to account management
• Maintain and develop strong relationships with key stakeholders
• Track performance and provide regular reporting and insights
• Collaborate with cross-functional teams to resolve issues and improve outcomes
• Support targeted acquisition efforts where relevant
• Identify relevant trade shows, build a participation strategy, and evaluate ROI within allocated budget
• Keep CRM records up to date, manage the lead funnel, and provide regular pipeline reporting

Skills and Experience:

• 5+ Experience in Hotel Revenue, Sales, Account management, Hotel partnerships, OTAs or B2B roles within hospitality or travel tech industries
• Strong understanding of hotel distribution, RMS, CRS and PMS systems
• Ability to analyze performance data and drive revenue and commercial growth
• Strong communication and stakeholder management skills
• Ability to handle a large portfolio of hotel accounts and leads
• Ability to present data using BI tools. Power BI familiarity is preferred
• Ability to travel for trade shows, client meetings, and team events (at least quarterly)
• Proficiency in CRM tools and pipeline management (Zoho preferred)
• Experience with onboarding processes, project management, and partner training
• A university degree (or equivalent education). Proficiency in the Microsoft Office Suite.
• Excellent communication and presentation skills, both written and verbal. Must be fluent in English.

About Hotel Trader:

Hotel Trader is a global platform connecting hotels and travel buyers through a single, streamlined connection. Our technology enables direct distribution at scale, improving transparency, efficiency, and performance across the industry. We are a fully remote, fast-growing company building the infrastructure hospitality should have had all along.

Compensation and Benefits:

• Competitive salary based on experience
• Health benefits and retirement contribution
• Unlimited paid time off
• Fully remote work environment. Candidates must be based in Orlando

Please submit your resume for review, and we'll get back to you as soon as possible. Due to the number of applicants, we may not be able to provide feedback to everyone. We thank you in advance for your understanding and consideration of the role. The Hotel Trader Team

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT department within Facilities and Business Operations is seeking a highly skilled Multimedia Specialist III to play a vital role in delivering exceptional audiovisual (AV) experiences across campus! This position serves as a senior technical leader supporting high-profile university events, advanced multimedia systems, and cross-departmental technology initiatives. The Multimedia Specialist III will oversee event-day operations, provide expert troubleshooting and production support, and collaborate on innovative AV solutions that enhance the university community. In addition, this role serves as a trusted technical resource and assumes leadership responsibilities in the absence of the Multimedia Event Manager.

Responsibilities:

• 
  

• Oversee daily multimedia event operations, including equipment checks, network connectivity verification, and managing audiovisual setups to ensure high quality event production.

  
  

• Operate and troubleshoot multimedia systems, including audio boards, video switchers, live streaming equipment, and integrated web/audio/video conferencing tools.

  
  

• Provide onsite leadership and act as backup for the Multimedia Event Manager during absences.

  
  

• Supervise and mentor student workers, OPS staff, and other multimedia assistants, including tracking labor hours and evaluating performance.

  
  

• Collaborate with end users and project teams to plan and implement audiovisual solutions; perform inspections, user training, and project closeout.

  
  

• Maintain documentation, follow standard operating procedures, and perform ticketing, reporting, and service-level tracking in ServiceNow.

  
  

• Pursue ongoing professional development by attending training, maintaining certifications, and documenting completed training.

  
  

• Support departmental teams with equipment troubleshooting, inventory maintenance, vehicle and equipment upkeep, and technical support for high-profile events.

  
  

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

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• 6+ years of experience operating professional audiovisual and broadcast-quality production systems, including microphones, audio boards, PTZ cameras, and video mixers, with advanced expertise in speaker deployment, microphone placement, system tuning, and live sound optimization across varied venues.

  
  

• Experience with AV over IP technologies, structured cable management, and Crestron control systems, including NVX.

  
  

• Proficiency with ServiceNow or comparable ticketing/IT service management (ITSM) platforms.

  
  

• Bachelor's degree in Digital Media, Audio Engineering, Information Technology, or a related field.

  
  

• Demonstrated supervisory and event-day leadership experience within a multimedia or live event production environment, including coordinating daily operations, delegating assignments, evaluating performance, and serving in a lead or backup management capacity.

  
  

• Advanced troubleshooting experience with complex AV systems, including networked AV environments, conferencing integrations, and live streaming platforms.

  
  

• Working knowledge of network infrastructure concepts, including VLANs and DHCP.

  
  

• Strong project coordination skills with experience collaborating with stakeholders, vendors, and cross-functional technical teams on AV installations, upgrades, or system implementations.

  
  

• Relevant certifications such as CTS/CTS-I, Crestron, Extron, QSC, or other industry-recognized audiovisual credentials.

  
  

• Excellent communication skills, with the ability to train, mentor, and support staff, student workers, and end users.

  
  

• Demonstrated ability to perform effectively in high-profile, fast-paced event environments with strong attention to detail and a customer service-oriented approach.

  
  

Special Instructions to the Applicants:

This role includes supporting events outside of standard business hours, including evenings, weekends, and occasional holidays, to ensure seamless multimedia operations.

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary range for a well-qualified candidate for this position is $68,637 - $74,940. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain new skills,andyou'llhave countless rewarding experiences that go well beyond a paycheck.

Working at UCF has itsperks!UCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Educationassistance

• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculatorto discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .