Information Technology For Development Jobs in Passaic, NJ

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• Sorting, and receiving specimens in the department.
  
• Performs routine instrument maintenance on some equipment.
  
• Performs laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts) specimen storage and retrieval.
  
• Preparing reagents and or media in the department.
  
• Preparing specimens at workstations for testing. (Including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation)
  
• Performs QA/QC duties as assigned.
  
• Resolves pending lists.
  
• Finds missing samples.
  
• Decontaminates work areas.
  
• Performs weekly radioactive wipe tests.
  
• Maintains files for department records.
  
• Changes gas cylinders.
  
• Follows all PPE requirements and all safety regulations.
  
• Uses the laboratory computer system as well as operates PCs.
  
• Disposes of biohazardous material.
  
• Completes training and competency checklists as appropriate.
  
• This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.
  

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• High school diploma or equivalent.
  
• Medical assistant training helpful.
  
• Math and science courses preferred.
  

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• Must have the ability to establish work priorities and to handle several tasks for maximum workstation efficiency.
  
• Must be able to retain information once learned.
  
• Must interact with other coworkers, internal and external customers with courtesy and respect.
  
• Key Word Search: laboratory, medical
  

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• Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
  Under the direction of the area supervisor, perform daily activities accurately and on time.
  
  Maintain a safe and professional environment.
  
  Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
  Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
  Maintains required records and documentation.
  
  Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  
  Job Requirements: Ability to provide quality, error free work in a fast-paced environment.
  
  Ability to work independently with minimal on-site supervision.
  
  Excellent phlebotomy skills to include pediatric and geriatric.
  
  Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
  Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
  Must be able to make decisions based on established procedures and exercise good judgment.
  
  Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
  Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
  Capable of handling multiple priorities in a high-volume setting.
  
  Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
  Training locations may vary based on trainer availability.
  
  Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  
  Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience.
  

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at the Role

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.

We are seeking a senior legal professional who demonstrates the following attributes:

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• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
  
• Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
  
• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
  
• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
  
• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
  
• Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.
  

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• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
  
• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
  
• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
  
• Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key initiatives.
  
• Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
  
• Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision‑making.
  
• Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
  
• Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
  
• Other Legal Matters: Support additional legal projects and responsibilities as needed.
  

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• Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
  
• SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
  
• Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
  
• Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
  
• In‑House Experience: Prior in‑house legal experience supporting a commercial or technology‑driven business environment.
  

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• Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
  
• Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
  
• AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision‑making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
  

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• Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
  
• Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast‑paced environment.
  
• Collaborative, team‑oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
  

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
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  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
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  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
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  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
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  Champion innovation and the adoption of emerging technologies across implementation practices
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
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  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
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  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
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  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

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  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
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  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
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  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
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  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
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  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
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  Proven ability to lead cross-functional teams and influence without direct authority
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  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
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  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
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  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
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  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
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  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
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  A deep understanding of and passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
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  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
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  The ability to legally work in the country of hire is required for this position.

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  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

Granite Telecommunications is a dynamic and innovative communications services provider for businesses with multiple locations. We specialize in providing one-stop solutions for voice, data, Internet, wireless, video, and secure network options throughout the United States and Canada. As a Business Development Sales Associate, you will play a pivotal role in driving our business expansion through prospecting, cold calling, establishing new relationships, and closing deals that align with our solutions.

Job Responsibilities:

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2. Prospecting and Lead Generation:
   

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• Conduct thorough market research to identify potential clients and verticals that can benefit from our telecommunications technology solutions.
  
• Utilize various channels, including social media, industry events, and networking, to identify and generate new leads.
  
• Collaborate with the marketing team to leverage inbound leads and nurture them through the sales funnel.
  

1. 
   
2. Cold Calling and Outreach:
   

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• Initiate outbound calls and emails to key decision-makers in target organizations.
  
• Craft compelling and tailored value propositions to pique interest and engage prospects in meaningful conversations.
  
• Effectively communicate the benefits and unique selling points of our telecommunications technology solutions.
  

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2. Establishing New Business Relationships:
   

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• Build and maintain strong, long-lasting relationships with potential clients.
  
• Understand clients' pain points, challenges, and goals, and position our solutions as the ideal answer to their needs.
  
• Develop a deep understanding of the telecommunications technology landscape and the competitive advantages we offer.
  

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2. Closing Deals:
   

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• Lead negotiations and presentations with prospective clients, addressing objections and concerns.
  
• Develop and present customized proposals and solutions that align with the client's specific requirements.
  
• Work collaboratively with internal technical teams to ensure that proposed solutions meet client expectations and technical feasibility.
  

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2. Sales Quota Achievement:
   

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• Meet or exceed monthly and quarterly sales quotas to contribute to the overall revenue growth of the company.
  
• Continuously track and report progress against targets, providing regular updates to the sales management team.
  

1. 
   
2. Utilizing Salesforce:
   

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• Maintain accurate and up-to-date records of all sales activities, interactions, and deals in Salesforce CRM.
  
• Use Salesforce to manage leads, opportunities, and customer information to facilitate efficient communication and collaboration.
  

Qualifications:

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• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
  
• Proven track record in sales, with a minimum of 1 year of experience in sales.
  
• Strong prospecting, cold calling, and lead generation skills.
  
• Excellent communication and interpersonal skills to build relationships and engage with clients effectively.
  
• Ability to understand complex technology solutions and translate them into business value for clients.
  
• Proficiency in using Salesforce CRM or similar sales management tools.
  
• Results-driven, self-motivated, and capable of working independently or as part of a team.
  
• Strong organizational skills with the ability to manage multiple leads and opportunities simultaneously.
  

Benefits:

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• Competitive base salary with uncapped commission structure and quarterly bonus.
  
• Comprehensive benefits package, including health, dental, and retirement plans.
  
• Ongoing professional development and training opportunities.
  
• Annual President's Club Trip
  
• Collaborative and innovative work environment.
  
• Opportunity for career advancement within a rapidly growing company.
  

If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you.

#LI-GC1

**THIS IS NOT A ROLE WITH FORCEBRANDS**

About the Role

A growing organization in the food and logistics space is seeking a Business Analyst to support the development and delivery of technology-driven solutions that enhance business operations. This role partners closely with cross-functional teams to gather requirements, improve processes, and support projects from design through implementation.

This position works alongside program management and business technology leadership to analyze core workflows, support system enhancements, ensure data accuracy, and drive adoption of new tools across the business.

Key Responsibilities

• Partner with stakeholders to understand business needs, challenges, and existing processes

• Translate requirements into functional specifications for development and implementation

• Maintain process documentation, workflows, and technical guides

• Support the design, testing, and rollout of technology solutions aligned with business goals

• Assist with EDI onboarding, data mapping, and system integrations

• Build and maintain dashboards and reports using Excel and BI tools

• Ensure data accuracy through validation, cleaning, and organization

• Develop training materials and support user adoption of new systems

• Provide post-implementation support and monitor solution performance

What They’re Looking For

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Curious, proactive mindset with a willingness to learn new technologies

• Strong communication skills, both written and verbal

Qualifications

• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field

• 2+ years of relevant experience (internships included)

• Proficiency in Excel and familiarity with BI tools such as Power BI

• Experience with documentation tools and workflow mapping (flowcharts, swim lanes, etc.)

• Exposure to ERP systems and process improvement initiatives

• Familiarity with automation tools and emerging technologies such as AI is a plus

Additional Details

• Industry exposure to logistics, food, or technology is preferred

• Must be authorized to work in the U.S.

• Onsite role based in Northern New Jersey

Description

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  Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  
  
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  Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  
  
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  Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  
  
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  Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  
  
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  Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  
  
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  Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  
  
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  Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  
  
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  Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  
  
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  Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.
  
  

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  A Bachelor's degree or higher is preferred for this role.
  
  
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  An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  
  
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  Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  
  
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  A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  
  
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  Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  
  
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  Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  
  
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  Bonus points for previous experience in Project Management, enriching your profile.
  
  
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  Excellent written and verbal communication skills in English.
  
  
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  Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
  
  
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  The ability to legally work in the country of hire is required for this position.
  
  

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  Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid or remote work style, providing the balance you need.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
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  Compensation Overview - Base Salary of $107,000 - $132,000 USD per year + [monthly/quarterly] commissions [subject to the terms of the applicable commission plan].
  Total compensation range for this position: $107,000 - $165,000 USD per year. Earnings are dependent on individual sales performance.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Reporting to a Content Protection Lead, the Content Protection Business Analyst (CPBA) provides anti-piracy and brand protection support by monitoring and processing daily piracy alerts, triaging incidents, and coordinating with internal teams and external vendors to ensure timely, appropriate enforcement actions.

The CPBA uses data produced by Wiley's content protection vendors and Wiley's marketing and sales teams to generate regular and ad hoc reports that help Wiley better understand the piracy landscape and inform important business decisions. The CPBA collaborates with internal stakeholders to collect, validate, and enrich data and intelligence that can enhance content protection activities, helping to safeguard Wiley's revenue streams and reduce financial loss caused by copyright and trademark infringement online.

The CPBA conducts and/or supports research on revenue protection, return on investment, sales recovery, and the impact of piracy on Wiley's customers and markets. The CPBA stays current on piracy developments and emerging trends, proactively informing Wiley about new technological threats and relevant opportunities-including the increasing use of AI-enabled tools by bad actors and the availability of AI-based technologies that can strengthen detection, analysis, and enforcement. Accordingly, the CPBA is expected to be familiar with artificial intelligence-based technologies and how they may affect online piracy, brand abuse, and content protection operations.

The CPBA may also manage or support projects focused on assessing and addressing new piracy and brand abuse phenomena, including process improvements, vendor performance monitoring, and cross-functional initiatives.

This role requires in-depth knowledge and experience, applying best practices and a strong understanding of internal and external business issues to improve processes and solve complex problems. The CPBA works independently with minimal guidance and serves as a resource for colleagues with less experience. The role requires conceptual and practical expertise in the discipline, relevant knowledge of related disciplines, and sound judgment based on analysis of multiple sources of information.

May have up to two individual contributor direct reports.

Responsibilities

• Monitor, triage, and process daily piracy/brand abuse alerts; coordinate with vendors to ensure timely and appropriate enforcement actions.
• Produce clear, actionable reporting (weekly/monthly/quarterly) on piracy trends, case volumes, outcomes, and vendor performance to support business decisions.
• Partner with internal stakeholders (e.g., Sales, Marketing, Legal, Product, Technology) to gather, validate, and enrich data that improves content protection effectiveness.
• Conduct and/or support analysis on revenue protection, ROI of enforcement activity, sales recovery indicators, and the business/customer impact of piracy.
• Maintain current knowledge of piracy ecosystems, tactics, and emerging threats, proactively brief stakeholders on new developments.
• Support or manage projects that assess and address new piracy and brand abuse phenomena, including process improvements and operational playbooks.

Key outputs / success measures

• Accurate, timely piracy alert processing and vendor notification/escalation.
• High-quality monthly and quarterly vendor performance reports (KPIs, SLA adherence, outcomes, recommendations).
• Insightful dashboards and narrative reports that improve decision-making and resource allocation.
• High-quality open-source intelligence (OSINT) on new piracy methods, platforms, facilitators, and enforcement opportunities.
• Documented, repeatable workflows and measurable improvements to detection, response times, and outcomes.
• Strong stakeholder satisfaction (internal teams and external partners submitting alerts).

Requirements:

• Bachelor's degree (or equivalent practical experience).
• Experience in the content industry, entertainment, technology sector, or with vendors supporting anti-piracy/brand protection operations.
• Strong analytical skills: comfortable working with datasets, KPIs, trend analysis, and translating findings into recommendations.
• Solid technical literacy and the ability to translate business needs into concrete capabilities and operational requirements.
• Working knowledge of AI-enabled technologies(e.g., AI-assisted search, classification, anomaly detection, content matching) and how AI is used by both bad actors and defenders in piracy/brand abuse contexts.
• Knowledge of piracy platforms, piracy facilitators, and escalation processes for non-compliance; publishing-sector experience is a plus, but adjacent industry experience is welcome.
• Basic understanding of core IP concepts (copyright fundamentals; familiarity with trademark/brand protection is a plus).
• Proven ability to operate effectively under deadlines in a fast-paced, international, digital, and multi-lingual environment.
• Demonstrated integrity, sound judgment, clear and unbiased thinking, and "grace under pressure."
• Adaptable mindset: willingness to embrace change, adjust priorities quickly, and contribute to evolving strategies.
• Ability to influence without authority, gather inputs across teams, and manage stakeholders effectively.
• Project coordination/management capability (planning, tracking, documentation, delivery).

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location: