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WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - Fosters inclusion and encourages respectful debate.
• Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
• Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
• Noble Intent - Prioritizes integrity and collective success.
• Determined - Takes initiative and seeks solutions.
• Transparent - Embraces open, honest communication.
• Curious - Pursues knowledge and challenges the status quo

Duties & Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
• Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
• Document issues and resolutions in the service desk system, escalating when necessary
• Set up and configure new workstations, user accounts, and access permissions
• Assist with onboarding and offboarding processes, including asset tracking and account provisioning
• Coordinate with other IT team members to ensure timely issue resolution and project support
• Maintain a high level of professionalism and user satisfaction in all interactions
• Install hardware and software as needed
• Interfaces with users in support of moves, installs and schedules
• Support other Helpdesk activities as directed by management
• Ability to travel to Missouri locations and additional WireCo locations as needed
• Performs all other duties as assigned

Required Qualifications

• Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
• Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
• Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
• Familiarity with IT Help Desk support software
• Must be detail-oriented and capable of producing clear and concise documentation
• Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

• Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
• Manufacturing process flow knowledge

Materials and Equipment Directly Used

• Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier

Additional Information

• Must be legally authorized to work in the United States without restriction
• An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
• Must be willing and able to pass a post-offer drug screen and physical (if required)
• Must be 18 years of age or older
• Equal Opportunity Employer/Veterans/Disability

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.

• Provide first level contact and communicate resolutions to end users via phone for ticketing system
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Properly escalate unresolved questions/issues to the next level of support
• Track, route and redirect problems to correct resources
• Meet or exceed SLAs in response to resolving tickets and phone support request
• Install, modify, and repair computer software
• Walk end users through problem solving process
• Follow up with end users, provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed users' expectation
• Recommend procedure modifications or improvements as needed
• Preserve and grow your knowledge of help desk systems, products, and services

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Education/Training:

• High school diploma, GED or equivalent
• Prior information technology or help desk experiencepreferred
• BSc/BA in IT, Computer Science or relevant field a plus

Skills:

• Proven experience as a help desk technician or other customer support role in
• Tech savvy with working knowledge of office automation products, remote endpoint management tools.
• Excellent communication skills
• Customer-oriented, ability to work independently as well as in a team and remain on task
• Good understanding of computer systems, mobile devices and other technology products
• Ability to diagnose and resolve basic technical issues quickly
• Must have a valid driver's license

Experience:

• A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience
• All applicants must be 18 years of age or older

Hours: Fill In hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• One or more years of proven experience in an IT service desk or customer service environment.

Additional Bonus Qualifications:

• Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
• Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
• Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
• Thrive in a collaborative environment and maintain a positive, professional demeanor.
• Excellent verbal and written communication skills.
• Previous experience working on a Federal Service Desk project.
• ServiceNow knowledge or experience is a big plus.
• Experience with cloud-based Call Center Software, specifically CXone.
• Knowledge and/or experience of Agile methodologies in a Service Desk environment.
• Experience with utilizing Atlassian tools like JIRA and Confluence.

Responsibilities:

• Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
• Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
• Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
• Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
• Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
• Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
• Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
• Support the development, management and use of customer support scripts.
• Assist with the preparation or maintenance of standard operating procedures and protocols.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at

Job Title: Help Desk Support Specialist (Contract-to-Hire)

Compensation: $19/hour

Employment Type: 6 Month Contract-to-Hire

Position Overview

Robert Half is seeking a Help Desk Support Specialist to provide efficient, high-quality technical support to end users. This role is responsible for handling incoming support requests, resolving Level I technical issues, and ensuring timely escalation when necessary. The ideal candidate thrives in a fast-paced environment and is committed to delivering excellent customer service while maintaining strong documentation and ticket management practices.

Key Responsibilities

• Log and track all incoming support requests within a ticketing system, ensuring accurate and thorough documentation
• Serve as the first point of contact for technical support inquiries via phone, email, and voicemail
• Prioritize and manage incoming tickets based on urgency and business impact
• Troubleshoot and resolve Level I technical issues, escalating more complex problems to appropriate teams
• Utilize internal knowledge bases and online resources to assist with issue resolution
• Maintain and update help desk documentation, including knowledge base articles and FAQs
• Follow established escalation procedures and service level expectations
• Support general help desk operations and assist with special projects as needed

Process Improvement & Operations

• Adhere to established help desk policies, procedures, and service standards
• Contribute to continuous improvement of ticketing processes and workflows
• Identify opportunities to enhance efficiency and recommend process improvements
• Develop and maintain user guides, help sheets, and knowledge base content
• Build familiarity with supported hardware, software, and systems

Customer Service & Support Excellence

• Monitor open tickets and follow up to ensure timely resolution
• Escalate critical issues to leadership when necessary
• Conduct follow-ups with users to ensure satisfaction and quality of service
• Build strong rapport with end users and effectively gather detailed issue information
• Promote a positive, customer-focused support environment

Qualifications

Education:

• High School Diploma or equivalent required
• Additional technical training or coursework preferred

Experience:

• Minimum of 1 year of call center and/or technical customer support experience
• Experience with ticketing or call tracking systems preferred
• Exposure to supporting hardware, peripherals, or POS systems is a plus

Skills & Competencies

• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• High attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a focus on continuous improvement
• Strong customer service orientation

Pre-Employment Requirements

• Background check and drug screening
• Skills and customer service assessments as part of the interview process

Position Summary

A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge of hardware, software, and networks. Key responsibilities include advanced troubleshooting, managing escalated tickets, providing technical guidance to junior staff, and documenting solutions.

The Helpdesk Technician – Tier II plays a crucial role within the Help Desk, acting as a critical escalation point. This role is instrumental in driving operational excellence by ensuring compliance with Service Level Agreements (SLAs) and providing a high-touch customer experience. Additionally, the Helpdesk Technician – Tier II collaborates seamlessly with the Infrastructure team to optimize the end-user technology ecosystem and maintain business continuity across the company.

Responsibilities

• Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis of incidents across complex hardware, software, and network platforms.
• Receive, prioritize, and manage support ticket workflows in the ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts.
• Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume.
• Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence.
• Partner with Tier 1 Technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving the overall team's efficiency.
• Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information.
• Support on-site and remote workforce environments, ensuring seamless user experience across hybrid, multi-site, and distributed operating models.

Required Qualifications

• 3–5 years of Help Desk support experience, with at least 1–2 years in a Tier II capacity within an enterprise environment.
• Strong proficiency in Windows Server/Client OS (e.g., Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, software applications (e.g., M365/Microsoft Office), cloud service platform (e.g., Azure Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise management tools (ServiceNow, NinjaOne).
• Strong analytical and problem-solving abilities to identify root causes of complex issues while using remote access tools.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
• Focused mindset on delivering value-added engagement with end users at all touchpoints.
• Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service.

Preferred Qualifications

• Associate degree from an accredited institution with 3+ years of Help Desk experience OR
• High school diploma or GED equivalent, with 5+ years of Help Desk experience can be substituted for a degree
• IT Certifications: CompTIA Certification A+, Network+, or Security+
• Exposure to virtualization technologies (VMware, Hyper-V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).

Women who choose to become gestational carriers provide an extraordinary gift to help build a family. Many individuals and couples are unable to carry a pregnancy on their own for medical or personal reasons, and surrogates play a vital role in helping make parenthood possible.

At Gift of Life Surrogacy Agency, we guide and support our carriers every step of the way. If you are considering becoming a surrogate, it is important to understand both the medical process and the emotional journey involved. Our team ensures you are fully informed, supported, and cared for throughout the entire experience.

Gestational Carrier Requirements

To ensure a safe and successful journey for both carrier and baby, applicants must meet the following criteria:

• Between 21–39 years old
• U.S. citizen living in a surrogate-friendly state
• Have delivered at least one child and are currently parenting
• No more than two (2) C-sections
• Not receiving government or public assistance (including Medicaid, WIC, SNAP/Food Stamps, or state-funded health insurance)
• No history of pregnancy complications (including gestational diabetes, pre-eclampsia, or pre-term labor)
• No history of schizophrenia, bipolar disorder, borderline personality disorder, or major depressive disorder
• Not currently taking medications unsafe for pregnancy (including certain mental health medications)
• Able to travel for medical screening, monitoring, and embryo transfer appointments
• Live a healthy lifestyle free of illicit or recreational drug use
• Have a stable home environment and strong support system

All qualifications will be reviewed in detail during your initial consultation.

Compensation & Benefits

We recognize the commitment, time, and care involved in being a gestational carrier. Compensation includes:

Base Compensation

• $60,000 – $70,000(First-time carrier to experienced carrier)

Additional Benefits

• $250 monthly expense allowance
• $500 maternity clothing allowance
• $10,500 for multiple birth
• Up to $10,000 for loss of organs (per contract terms)
• Lost wages (carrier and spouse, if applicable — based on employment verification)
• Travel reimbursement
• $200 per week for housekeeping (if medically necessary)
• $20 per hour for childcare (if medically necessary)

All medical expenses, legal representation, and services related to the surrogacy journey are covered.

Immediate positions available to work with children with autism spectrum disorder and their families!

• $20.00 - $25.00 / hour
• Earn an additional $2.00/hour (premium pay) for hours worked in the home setting starting at 3 pm
• Increase for RBT certification
• Paid drive time / mileage reimbursement
• 401(k) plus company match
• Paid time off earned for every hour worked!
• Paid training

• LAUNCH career path - clear milestones with rewards including bonuses and promotions
• Referral bonus program
• Free continuing education opportunities
• Free CPR and safety training
• Employee assistance program including free financial advice, free counseling support, mental health resources
• Virtual office connection to hundreds of colleagues nationwide, and fun local events with colleagues in your area
• Learn transferable skills which open the door to great careers in behavior health

• Teach kids while playing, and following a treatment plan specific to that child
• Observe, play and collect data so you can write a progress note
• Help kids learn essential life skills such as motor skills, social skills, emotional skills and more
• Work on goals with child that help shape challenging behaviors into communication skills
• Make a difference in the life of a child!

• Paid prior experience working with kids (i.e. Camp counselor, daycare, nanny, school setting, ABA, etc) preferred
• Lots of energy, playful, creative, able to think on your feet
• Dependable - someone your client and their family can count on
• Ability to constantly get up and down off floor, move quickly
• Tech savviness - comfortable learning our data collection software and using Microsoft Office 365 (Excel, Outlook, Teams)
• Desire to learn, work independently, and provide the best quality care to our clients
• Interested in working with evidence-based methods based in science and proven effective

• Its in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

CA Job Applicant Privacy Notice

IBTI

Job Title: Level 1 IT helpdesk agent

Skills: Troubleshooting, IT helpdesk

Experience: 1+ Years

Job Location: Sioux Falls, South Dakota

Onsite role and Full time

We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:

• Provide Level 1/2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.