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Contact Center Senior Operations Manager
Position is 100% Onsite – Greenville, South Carolina
Who We Are
- Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
- The Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.
- To provide short- & long-range management of account(s) activity.
- Liaison between Harte-Hanks (all areas) and the client.
- Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.
Key Responsibilities
- Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
- Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
- Facilitate problem identification and resolution.
- Ensure client commitments are consistently achieved.
- Support multiple special projects, as required, simultaneously.
- Ensures alignment between operational plans and budgetary expectations.
Requirements
- 3 years’ minimum experience as a Senior Ops Manager / Site Director (or equivalent)
- Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.
- Strong organizational, time management and presentation skills.
- Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.
- Ability to clearly communicate (written/verbal) with internal and external audiences.
- Strong problem solving and analytical skills.
- Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.
- Experience leading leaders (managers/supervisors) and developing high-performing teams.
- Proficient in Word, Excel, PowerPoint, and Tableau.
- Ability to translate operational data into actionable insights and strategic decisions.
- Detail-oriented, self-motivated & able to work well independently.
- Position is Onsite in Greenville South Carolina
Preferred Training/Experience:
- 4-year degree
- 5 years’ business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
- Six Sigma certification
- Background working with BPO partners or outsourced operations.
- Financial - invoice reconciliation, performance-based programs and contract adherence.
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more
- Equal Opportunity Employer / M / F/ H / V
This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.
SMART is actively recruiting for Anesthesiologist locums candidatesto provide coverage for a client of ours in Florida.
Coverage is needed as soon as you are credentialed and ongoing.Qualifications:License requirements: active FL and DEACertification requirements: BC/BEAny additional requirements specific to job: Recent Case Logs, and resuscitation coursesJob Summary:Shift times:Sat/Sun: 24 hour call, M-F 7a 5p, followed by call 5p 7a.
On Sunday of the switch, call issplit from 7a-4p and the other physician takes over at the 4p 7a to start rotationCoverage Model:2 Physicians / 4 CRNAsCase types (if applicable):general B&B, OBAdditional details:Small amount of healthy peds (ENT)Benefits of Working with SMART:Competitive hourly ratesSMART covers malpractice insurancePaid travel and accommodationsPlease contact Larry Benjamin at learn more about this opportunity, or to hear about other openings that we may have available.Know someone who would be a good fit for this position? SMART offers up to $2500 for referrals so please share job details with your colleagues and send them our way!
NEW IN | Associate (Med-Mal) | Early Second chair experience | Direct Client contact | Up to $160k + 18% bonus | Chicago- Hybrid
Highlights:
• Elite defense pedigree- A Chicago trial boutique with elite med-mal roots and a wide defense practice—appellate, commercial, construction, institutional liability, coverage, mass tort/class action, products, and professional liability—regularly trying (and winning) complex juries and arguing high-stakes appeals.
• Real trial experience- Associates second-chair quickly and get client-facing responsibility; you won’t be siloed behind a screen.
• Training that actually happens- Formal mentorship (partner + associate pairings), monthly CLE/training sessions, and bi-weekly “litigation lunch” workshops where attorneys troubleshoot live matters together.
• Culture & perks- Collegial office with weekly socials (including a roof-deck), firm volleyball/softball teams, and a 24/7 on-site gym
Open Role: Associate Attorney (Med Mal + Other various cases)
• Run a varied defense docket (heavy med-mal + opportunities in products/mass tort, premises, legal malpractice, appellate).
• Take and defend depositions, brief and argue motions, work closely with medical and liability experts, and appear in court regularly.
• Collaborate with trial teams on complex matters and handle cases end-to-end where appropriate.
We’re looking for
• 3–4+ years litigation experience in insurance defense or civil litigation; med-mal experience is ideal, PI-plaintiff lawyers with strong medical records/injury experience are welcome to pivot.
• Courtroom exposure, dispositive motion practice, deposition experience, and expert work (must-have).
• Comfort with defense time-keeping/billing.
• (Also open to candidates with ~2 years from a med-mal shop at a small/mid-size firm.)
Compensation + Benefits
• Base: Up to $160k depending on experience
• Bonus: Typically 15%-18% of base, based on overall performance, hours, and firm contributions (no rigid formula).
• Billables: 2,000 hours/year.
• Medical, dental, vision; optional additional life/disability.
• Employee premiums: ~25% (associates); family coverage ~30%.
• 401(k) with profit-sharing (3–5%) depending on firm performance.
• Parental leave: 3 months at full pay.
• Firm-provided CLE/mentoring framework; paper-light systems.
Interested?
For a confidential conversation, please send your resume (and a short writing sample if available) to or apply here.
Remote working/work at home options are available for this role.
The Supply Chain Specialist II supports day‑to‑day purchasing and supply chain operations by ensuring accurate ERP transactions, timely documentation, and coordination with warehouses, toll manufacturers, and internal teams, with a strong focus on inventory integrity and period‑end close support. The role manages railcar movements, documentation, and compliance, as well as consignment, VMI, and toller raw material flows, including STOs, reporting, and cross‑functional coordination.
This position is in office Monday-Friday, 8am-5pm. This is a temporary role estimated to last 4-6 months.
Essential Functions
- Accurately enter, maintain, and update transactional data within the ERP system to ensure inventory and financial integrity.
- Coordinate closely with warehouses and toll manufacturers to obtain required documentation and close transactions in a timely manner, including production orders, purchase orders, and transfer orders.
- Request and review batch reports, bills of lading, and invoices, using the information to complete ERP transactions and support Accounts Receivable and Accounts Payable processes.
- Generate purchase orders and support buyers and production planners with transfer orders and delivery coordination for bulk and packaged products.
- Arrange transportation and delivery of finished goods to packaging and storage warehouses.
- Routinely review ERP data to identify aged or incomplete transactions and proactively drive resolution.
- Assist with monthly inventory reconciliation between ERP records and physical inventories held at warehouses and toll manufacturers.
- Provide cross-functional support to ensure timely completion of monthly, quarterly, and annual close activities.
- Demonstrate a proactive, persistent approach when following up with suppliers, carriers, and partners to obtain required documentation and resolve open items.
- Work independently under general supervision, effectively prioritizing tasks and managing deadlines.
Railcar Management
- Monitor railcar movements daily and maintain accurate tracking for in‑transit status, locations, ETDs, releases, and Bills of Lading (BOL) creation; distribute BOLs to transload or toller sites as required.
- Download and review RSI Fleet Reports to ensure fleet status aligns with expectations and operational plans.
- Ensure timely and professional email communication, including proactive clarification of timelines and priorities when needed.
- Maintain accurate RSI fleet data, including railcar fleet names and last known product and location.
- Update railcar cleaning timelines, release dates, destinations, and completion timelines daily as changes occur.
- Coordinate shop work with RSI, including tracking release and return timelines.
- Partner with operations, production, and tolling teams to align railcar availability with production schedules and operational needs.
- Monitor and communicate regulatory changes affecting rail transportation across North America, partnering with RSI to support compliance and monitoring efforts.
- Track railcar lease agreements, including rollout and retirement timelines, and proactively communicate upcoming expirations to Procurement and other stakeholders at least 12 months in advance.
Consignment, VMI, and Toller Raw Material Management
- Manage inbound supply flows for consignment, VMI, and toller raw materials, including oversight of the end‑to‑end railcar process.
- Manage STO movements into and out of toller sites, including:
- Creating STOs on a rolling four‑week horizon based on site requirements.
- Pulling outbound deliveries from SAP and coordinating weekly with tollers to confirm shipment dates.
- Posting Goods Issue (PGI) upon railcar departure and receipt of BOL documentation within 24 hours.
- Monitoring railcar ETAs and coordinating with destination sites upon arrival.
- Posting Goods Receipt (PGR) promptly once railcars arrive at destination sites.
- Provide weekly reporting to CSR, Supply Chain, and toller sites detailing railcar numbers, locations, expected ETAs, inventory levels, and estimated days of supply (DOS).
- Lead weekly transloading meetings to review shipment status, process performance, and upcoming needs with all required stakeholders.
- Leverage IBP tools to anticipate material movements for consignment, VMI, and raw materials, supporting both execution and reporting.
- Serve as the primary point of contact for Canada railcar shipments, coordinating between Strang and Canadian teams to monitor ship dates, communicate expectations, and hold vendors accountable to committed timelines.
Role Requirements
- Bachelor’s degree in supply chain, Business, or a related field preferred; equivalent experience will be considered.
- 4+ years of experience in supply chain, logistics, or a related operational role.
- Experience working with Enterprise Resource Planning (ERP) systems; SAP experience preferred.
- Intermediate proficiency in Microsoft Excel.
- Strong written and verbal communication skills with the ability to collaborate across teams.
- Detail-oriented, organized, and comfortable managing multiple tasks in a fast-paced environment.
Sierra Medical Center is part of Northern Nevada Health System, a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Sierra Medical Center is a 170-bed acute care hospital offering services including 24/7 ER care, cardiology, oncology, labor and delivery, level II NICU, surgical and orthopedic services, and much more. Learn more at
What we at Sierra Medical Center value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care
Learn more at
Job summary: Provides safe, competent nursing care for patients in accordance with facility policies, standards, and philosophy. Provides professional leadership and support to the healthcare team. The concepts of Patient Centered Care will provide the foundation for all nursing care. Demonstrates Service Excellence standards at all times.
Job Duties/Responsibilities:
* Completes bedside shift report in the room at the beginning and end of each shift. Ensures patient is provided with names and contact numbers for members of the care team on the communication board every shift.
* Meets with supervising RN at the beginning of each shift to receive delegation of tasks
* Involves thee patient and family psychosocial, spiritual, emotional, population specific, and diversity needs in care
Benefits for full and part time employees:
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Tuition Reimbursement/Repayment Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website:
If you would like to learn more about the position before applying, please contact Michelle Lopez-Reyes, Recruiter @
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. • Graduate of an accredited C.N.A program
• Current Nevada C.N.A. license.
• Current BLS certificate.
• Prefer one year full time or three years part time experience in acute care setting.
• Must successfully pass any pre-employment assessment(s) required by the facility.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Sierra Medical Center is part of Northern Nevada Health System, a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Sierra Medical Center is a 170-bed acute care hospital offering services including 24/7 ER care, cardiology, oncology, labor and delivery, level II NICU, surgical and orthopedic services, and much more. Learn more at
What we at Sierra Medical Center value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care
Learn more at
This Float Pool CNA opportunity is per diem offers full benefits and a convenient flexible schedule. We are looking for a dynamic individual who provides direct and indirect patient care in the medical-surgical setting under the direct supervision of a registered nurse preceptor. Communicates with RN preceptor, as appropriate, about changes in patient's clinical condition including results of diagnostic studies and symptomatology. Participates in the department's performance improvement and continuous quality improvement (CQI) activities. Must be willing to float to all units.
Job Duties/Responsibilities:
* Completes Bedside shift report in the room at the beginning and end of each shift. Ensures patient is provided with the names and contact numbers for members of the care team on the communication board every shift.
* Consistently completes hourly rounds; 5 P's : pain, potty, position, periphery and alerting the RN to issues with the IV pump. C.N.A rounds with purpose including pro-actively evaluating the environment to ensure it is patient friendly and patient safe. Updates communication board when rounding complete.
* Performs patient care responsibilities considering the needs specific to the standard of care for the patient's age; pediatric, geriatric, and the general population.
* Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Benefits for full and part time employees:
* Challenging and rewarding work environment
* Competitive Compensation & Generous Paid Time Off
* Excellent Medical, Dental, Vision and Prescription Drug Plans
* 401(K) with company match and discounted stock plan
* Tuition Reimbursement/Repayment Program
* Career development opportunities within UHS and its 300+ Subsidiaries!
* More information is available on our Benefits Guest Website:
If you would like to learn more about the position before applying, please contact Jenn Samudio, Recruiter @
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. * Current C.N.A. license required
* Current BLS certification required
* Prefer one year experience in an acute care/behavioral health setting
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Sierra Medical Center is part of Northern Nevada Health System, a regional multi-facility system that has excelled at offering quality care to residents of the greater Truckee Meadows. Sierra Medical Center is a 170-bed acute care hospital offering services including 24/7 ER care, cardiology, oncology, labor and delivery, level II NICU, surgical and orthopedic services, and much more. Learn more at
What we at Sierra Medical Center value:
• Compassion: We treat everyone with kindness and warmth because we genuinely care about every patient, employee and physician like they are family.
• Empathy: We put ourselves in our patient's shoes and deliver clinical care with a personalized touch.
• Teamwork: We foster a caring and friendly work environment to bring the best possible outcomes in our patient's lives.
• Quality: We strive to provide excellence in clinical care.
• Ethics: We conduct our business with the highest ethical and moral standards.
• Respect: We promise to honor the dignity, individuality and rights of everyone.
• Service Excellence: We provide personalized and professional service that exceeds the expectations of those we serve.
• Innovation: We continually invest in technology and process improvements to develop new and better ways of delivering clinical care
Learn more at
This Float Pool CNA opportunity is full time, offers full benefits and a convenient flexible schedule. We are looking for a dynamic individual who provides direct and indirect patient care in the medical-surgical setting under the direct supervision of a registered nurse preceptor. Communicates with RN preceptor, as appropriate, about changes in patient's clinical condition including results of diagnostic studies and symptomatology. Participates in the department's performance improvement and continuous quality improvement (CQI) activities. Must be willing to float to all units.
Job Duties/Responsibilities:
* Completes Bedside shift report in the room at the beginning and end of each shift. Ensures patient is provided with the names and contact numbers for members of the care team on the communication board every shift.
* Consistently completes hourly rounds; 5 P's : pain, potty, position, periphery and alerting the RN to issues with the IV pump. C.N.A rounds with purpose including pro-actively evaluating the environment to ensure it is patient friendly and patient safe. Updates communication board when rounding complete.
* Performs patient care responsibilities considering the needs specific to the standard of care for the patient's age; pediatric, geriatric, and the general population.
* Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Benefits for full and part time employees:
* Challenging and rewarding work environment
* Competitive Compensation & Generous Paid Time Off
* Excellent Medical, Dental, Vision and Prescription Drug Plans
* 401(K) with company match and discounted stock plan
* Tuition Reimbursement/Repayment Program
* Career development opportunities within UHS and its 300+ Subsidiaries!
* More information is available on our Benefits Guest Website:
If you would like to learn more about the position before applying, please contact Jenn Samudio, Recruiter @
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. * Current C.N.A. license required
* Current BLS certification required
* Prefer one year experience in an acute care/behavioral health setting
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Good Afternoon,I trust this message finds you well.
My name is Colby, and I represent our well-establishedPrimary Care Practice in Tucson, Arizona.
We are actively seeking a dedicated Physician to complement our compassionate healthcare team.
This position is a 1099 position that offers a very attractive salary, malpractice coverage and more!I would be more than happy to provide you with detailed insights into this exciting opportunity.
Give me a call at so we can discuss more details.
Additionally, I kindly request that you share your most recent CV, as well as the most convenient contact number for us to reach you.Thank you for taking the time to consider this opportunity.
I anticipate the prospect of discussing your potential contributions to our practice and look forward to the opportunity to connect with you soon.Warm regards,Colby
Hi,
Hope you are doing fine and healthy !!!
I came across your resume. I have an immediate opportunity with our direct client.
Please let me know if you are available/interested so we can further discuss this position. Also email me your updated resume ( ) and share your best reachable contact number where I can call. You can also directly reach me on (732) 385-3706.
To know more about Integrated Resources, please visit us on this is an urgent business requirement, I’d appreciate a prompt response on this.
Title: CAPA Compliance Manager
Location: DE, Remote Role
Duration: 06+ Months
Time & Schedule: Monday to Friday
Pay Range: $75-90/hour on W2 (Based on Experience)
Job Description:
- CAPA Review Board - prepare material, generate data for charts (21 data sets / charts), analyze trends, provide talking points, load minutes and attendance to Agile.
- KPI Meeting - prepare material, generate data for charts (duplicates CRB except 2 NCE charts), analyze trends, and provide talking points.
- Process change orders for Corporate CAPA and NCE documents.
- Corporate CAPA and NCE procedures and work instructions.
- Agile-CAPA and Agile-NCE validation and specification documents.
- Administrative files for Agile-CAPA and Agile-NCE, e.g. Dropdown lists.
- Facilitating CAPAs and NCEs.
- Preparing and distributing quarterly Overdue CAPA/IACA report.
- Preparing and distributing monthly CAPA Aging report to QLT.
- Review and approving Agile access requests - CAPA, NCE.
- Periodic review of open COR, CAPA, and NCEs (globally).
- Validate and test Agile-CAPA and Agile-NCE tool changes.
- Author validation/specification documents for Agile-CAPA and Agile-NCE, e.g. SRS, SDD
- Maintain CAPA/NCE SharePoint page.
- Collaborate with AI team to establish AI proof of concept for identifying potential compliance issues in CAPAs.
- Ad-hoc data analysis.
If you are not interested in looking at new opportunities at this time I fully understand. I would in that case be appreciative of any referrals you could provide from your network of friends and colleagues in the industry. We do offer a referral bonus that I’d be happy to extend to you if they turn out to be a great fit for my client.
Thank you for your time and for your consideration. I look forward to hearing from you.
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
Associate Director, Operations
SHIFT: Wednesday - Saturday (4:30am - 3:30pm)
Factor_ a brand of HelloFresh is seeking an Associate Director Operations. As the Associate Director in operations, you will focus on operations organizational strategy and lead projects associated with cross functional engagement of staffing, training, talent development teams across the business unit. This will include aligning all support teams to a business vision of how we attract, retain and optimize both direct and indirect team members. Additional effort will be to support strategic launch initiatives including rolling out new technologies, processes and manufacturing facilities. If you're looking to impact the outcome of the business and to the lives of our team members, this is it!
You will...
- Identify organizational gaps in people operations and drive continuous improvement strategies to mitigate
- Collaborate with cross functional support teams of operations and their leadership develop a cohesive organizational strategy
- Run projects associated with new facility launches, new processes changes, and technology implementations
- Champion initiatives associated with direct labor training, onboarding, and experience
- Support cross functional strategy related to salaried development including partnering with operations leaders and HRs to ensure engagement and team morale
- Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet production mandatory requirements
- Indirectly lead operational partners to accomplish projects and initiatives
- Share and exchange operational best practices across our national sites
- Guide programs to reward and recognize performance
- Mentor, train and develop operations teammates for career progression and learning
- Create a positive team dynamic that encourages all employees to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience
- Drive a customer-focused environment committed to delivering the highest quality product to our customers
You are...
- Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
- Bold: you're adventurous, outgoing and optimistic; you're confident making decisions and taking calculated risks
- Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask 'what if' and constantly challenge the status quo
- Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
- Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
- Motivated, developed and managed employees - our culture is a critical part of our success, and you need to help drive it
- Excitement for working in a fast-paced environment with a high level of ambiguity and change
- Interest in spending most of your time on the shop floor to learn and understand process details
- Continuous improvement and project management skills
- High level of integrity and ethics with excellent follow-through
At a minimum, you have...
- Bachelor's Degree required - Master's preferred
- 8+ years of experience in operations or people management
- Familiarity with FSMA, HACCP, SQF
- Knowledge of Lean manufacturing
- Project Management Certifications preferred
- Flexibility to travel
You'll get...
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
#Factor #JD1008
Illinois Pay Range$123,480—$165,000 USDThis position is also eligible for the HelloFresh equity plan.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe:
- APAC:
- United States:
- Canada:
