Health Operation Solutions Jobs in Usa

Little about us:

We are a fast-growing home healthcare agency serving patients in the Greater Boston area and across Massachusetts. Our patient approach is centered around teamwork and compassionate care. Our Home Health services include Home Health Aide, Nursing, Rehabilitation Therapy, and Medical Social Work. Caring Bees is made up of nurses, administrators and caretakers of different backgrounds. Our team speaks languages such as French, Spanish, Haitian Creole, and Cape Verdean Creole.

Overview

Are you a dynamic RN ready to lead with heart and skill? As our Clinical Manager, you'll oversee care teams, ensure clinical excellence, and make a real impact in patients' lives—every single day. Join a mission-driven team where your leadership and compassion create real change in community care. Your next chapter starts here!

Key Responsibilities

• Lead and mentor clinical staff (Nursing, Therapy & HHA) to deliver high-quality, compassionate home health services.
• Oversee daily caseload planning and clinician resource optimization.
• Ensure compliance with clinical standards, policies, and OASIS documentation.
• Review patient records to guide care coordination and improve outcomes.
• Provide field support and supervision to clinicians as needed.

Key Qualifications

• RN with current MA state license and minimum 2 years of nursing experience (1 year in supervision).
• Graduate of an accredited School of Nursing.
• Strong clinical knowledge of home health operations and regulatory compliance.
• Proficient in managing interdisciplinary teams and documentation review.
• CPR certification and ability to travel for in-home supervisory visits.
• Knowledge or working experience on AXXESS eMR is highly beneficial

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The Physical Therapist is responsible for providing and supervising primary care to approximately 25-35 patients in their home setting. This includes age appropriate interventions for the client that meet the physical, emotional, developmental, psychosocial and educational needs of the patients whom requires rehabilitative care. The Physical Therapist is responsible for the coordination of all rehabilitative disciplines, throughout the episode of care. The Physical Therapist communicates with all team members including RNs, LPNs, Therapists, Social Works, Home Health Aides, the Physician, patient, family, and other internal and external individuals to ensure that the patient's plan of care is appropriately developed, implemented and that goals are met. The Physical Therapist supervises the PTAs and Home Health Aides, throughout the patient plan of care. The Physical Therapist participates with leadership to develop and implement processes to continue improvement with patient and agency outcomes.

Core Responsibilities and Essential Functions:

DIRECT PATIENT CAREAssesses, coordinates with other disciplines and manages patients total needs, following physicians orders, using the physical therapy process Develops patients plan of care coordinating with other disciplines Manages patient from admission through recerts to discharge and appropriately scheduling visits per physicians order: adjust frequency as needed, based on patient clinical status and MD order Performs routine and complex therapy procedures to meet the need of the patient COORDINATION OF SERVICES FOR EPISODE OF CARERevises the plan of care based on patient need within physician orders, coordinating with other disciplines to ensure goals are met to achieve positive outcomes prior to discharge Supervises PTAs and Home Health Aides throughout the continuum of care. Develops and supervises the care plan provided to the Home Health Aides Reviews Plan of Care for patients with the Manager Home Health and other team members and support services Maintains communication with physician reporting any changes that may affect the patients recovery PATIENT / CAREGIVER EDUCATIONProvides patient/caregiver education to develop and encourage self care to achieve positive outcomes Utilizes both verbal and written tools to facilitate learning and promotion of independence during recovery Be aware and report concerns to authorities or agency leadership on any issues that affect patient or staff safety STAFF EDUCATION AND PROFESSIONAL DEVELOPMENTParticipates in the orientation and education of new employees as appropriate Responsible for attending continuing education and in-services as directed and needed Responsible to remain current in clinical knowledge for the care of the home health patient Receives training, supervision or direction from leadership as needed COMMUNICATIONCommunicates patient status changes and lab results to the physician as appropriate . Participates in care team conferences Responsible for checking voice mail box and staff messaging a minimum of once daily REGULATORY GUIDELINESDemonstrates knowledge and appropriate application of CMS/State, and Joint Commission regulatory guidelines. Responsible for accurate completion of required OASIS and visit documentation in the patients EMR Completes all documentation within established timeframes SUPPORTS AND PARTICIPATES IN PERFORMANCE IMPROVEMENT ACTIVITIES Participates in department performance improvement activities (i.e. chart review, committees, etc.). Participates in system-wide committees as requested. Identifies methods for improving department performance/care. Assists in implementing performance improvement opportunities OTHER RESPONSIBILITIESMeets established productivity standards Weekend and call rotation as required Perform other duties as assigned by Home Health Leadership

Required Minimum Education:

Graduate of an accredited school of physical therapy. Required

Required Minimum License(s) and Certification(s):All certifications are required upon hire unless otherwise stated.

• Basic Life Support or BLS - Instructor
• Physical Therapist
• Georgia Driver's License
• Private Vehicle insurance

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 1 year of Full-time Physical Therapy experience Required andHome Health experience Preferred

Required Minimum Skills:

Strong critical care assessment and rehabilitation skills required.Positive leadership, problem solving skills, strong organizational and time management skills.Strong communication (written and verbal) skills.Ability to write and follow directions to patients homes.Use of Windows based computer, utilizing home health patient software, email, internet, computer based learning modules, etc.Good understanding of home health operations, reimbursement, law and regulatory processes.OASIS knowledge preferred

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Vice President of Growth – West Division Compassus Home Health Remote/Field-Based | Pacific Time Zone Required | ~200 Direct & Indirect Reports | 7-State Territory

About This Role

Compassus Home Health is seeking an exceptional sales executive to serve as Vice President of Growth – West Division. This is a high-impact, high-visibility leadership opportunity within one of the nation's leading home health organizations, one built on the values of Compassion, Integrity, Excellence, Teamwork, and Innovation.

Reporting into national home health leadership, you will own all sales and growth activity across a seven-state western territory, leading a team of approximately 200 direct and indirect leaders and sales professionals. Your charge: set strategy, develop talent, cultivate key relationships, and deliver sustained growth across every market you touch.

Your Markets

This role carries full growth accountability across Alaska, California, Washington, Arizona, Montana, Colorado, and Wisconsin. Candidates must reside in the Pacific Time Zone and be prepared for significant travel throughout the division and preferably near a major airport.

Key Responsibilities

Develop and execute annual growth plans, strategies, and tactics that strengthen Compassus Home Health's competitive position across all West Division markets. Lead, coach, and inspire a team of approximately 200 direct and indirect sales leaders and individual contributors, setting clear objectives and holding the team accountable to monthly, quarterly, and annual targets. Manage divisional census, episodic admissions growth, and marginal contribution in alignment with national business objectives and budgeted revenue goals. Partner cross-functionally with home health operations, clinical, and Compassus enterprise leaders to maximize growth efforts and create indispensable customer relationships. Oversee development of all West Division growth team mates, building a culture of excellence, teamwork, and continuous improvement. Proactively monitor competitive pressures, market movements, talent dynamics, and pricing trends across the division, providing regular updates and strategic recommendations to national leadership. Cultivate and manage key opinion leader (KOL) relationships, serving as a trusted executive partner to key customers and stakeholders. Drive customers toward mutually agreed-upon clinical standards and engage them in new product and service development initiatives. Evaluate market trends continuously to adjust plans and expand opportunities for growth. Provide customer insights that positively influence home health strategy and increase brand credibility across the western marketplace.

Qualifications

A Bachelor's degree in Business, Marketing, Sales, or a related field is required. Candidates must bring 7 to 10 years of sales leadership experience, with at least 5 years in home health or an adjacent healthcare industry. A demonstrated ability to lead large, geographically dispersed sales teams across multiple states or territories is essential, along with a proven track record of driving sales growth, developing talent, and delivering new business in complex, multi-market environments. National or sector-level sales leadership experience and KOL relationship management experience in home health or post-acute care are strongly preferred. Candidates must reside in the Pacific Time Zone with willingness and ability to travel extensively throughout the West Division.

For a full job description, go to is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

We are looking for an experienced solution consultant to help design, configure, activate and support the education, knowledge sharing, and product release communications for our internal solution consultants that support the Oracle Health Millennium solutions across Federal agencies, including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service. The Federal Consulting team is a group of hard‑working, knowledgeable, passionate members who want to shape the electronic health records systems for active‑duty service men and women, their beneficiaries, our Nation’s Veterans, American Indians, and Alaska Natives.

A Sr. Knowledge Leader is an experienced solution consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to multiple solutions and the consultants that are supporting the program. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. As a member of the Consulting organization, you are responsible for ensuring that quality solution learning content is delivered in a timely manner, at budget, and to our customer's satisfaction. This involves working closely with the Learning Instructors to understand and manage the customer's expectations.

• 
  
• Provide domain, implementation approach, and workflow design expertise
  
• Author and develop associate‑facing content leveraging technical and methodology documentation
  
• Educate associates to appropriately leverage methodology and standard recommendations
  
• Consult with cross‑functional internal stakeholders to identify priorities for standard content enhancements, process improvements, methodology updates, and resulting client impacts
  
• May be asked to monitor and/or manage issues logged via problem management process
  
• Execute process improvement strategies
  

• 
  
• 5-7 years of overall experience in relevant functional or technical roles including knowledge and experience with the Oracle Health EHR Millennium product(s). Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus.
  
• Ability to communicate effectively and build rapport with team members and other internal stakeholders.
  
• At least 2 years healthcare information technology (HCIT) consulting, HCIT support and/or other client‑facing or information technology (IT) solution work experience
  
• Knowledge and experience with building and configuration of EHR product which is leveraged in training, content creation and support of client and team
  
• Experience in Behavioral Health, Women's Health, Radiology, and/or Perioperative is strongly preferred
  
• Experience in relevant functional and technical roles including knowledge and experience with the Oracle Health EHR Millennium product(s) is required to be considered for this role
  

• 
  
• Willing to work additional or irregular hours as needed and allowed by local regulations
  
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  
• Perform other responsibilities as assigned
  

Disclaimer: Certain US customer or client‑facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only:

US: Hiring Range in USD from: $71,200 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

• 
  
• 1. Medical, dental, and vision insurance, including expert medical opinion
  
• 2. Short term disability and long term disability
  
• 3. Life insurance and AD&D
  
• 4. Supplemental life insurance (Employee/Spouse/Child)
  
• 5. Health care and dependent care Flexible Spending Accounts
  
• 6. Pre‑tax commuter and parking benefits
  
• 7. 401(k) Savings and Investment Plan with company match
  
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non‑overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
  
• 9. 11 paid holidays
  
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
  
• 11. Paid parental leave
  
• 12. Adoption assistance
  
• 13. Employee Stock Purchase Plan
  
• 14. Financial planning and group legal
  
• 15. Voluntary benefits including auto, homeowner and pet insurance
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Request a referral from an Oracle employee.

Director of Operations

COMPANY BACKGROUND

Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.

By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.

JOB SUMMARY

The Director of Operations is responsible for standardizing and executing the end-to-end process for operationalizing all closed sales across Never Alone's diverse service lines. This role owns the seamless transition from sales handoff to full implementation and ongoing operational excellence for both D2C (direct-to-consumer) procedure launches and B2B partnerships with SNF (Skilled Nursing Facilities), AL (Assisted Living), Home Health, and Hospice organizations.

The ideal candidate is a highly proactive, outgoing, results-driven leader who thrives on building systems, driving accountability, and ensuring measurable customer success. This is not a reactive or desk-bound role—this position requires someone who takes initiative, builds strong relationships, drives user adoption of the Never Alone SaaS platform, conducts regular success meetings, delivers impactful operational reporting, and works closely with provider partners to align on delivery requirements and outcomes.

MAJOR JOB DUTIES & RESPONSIBILITIES

Operationalizing Closed Sales

● Own and standardize the process for transitioning all closed sales from the sales team to full operational launch and ongoing management.

● Develop and implement playbooks, workflows, and checklists for both D2C procedure launches and B2B implementations across SNF, AL, Home Health, and Hospice settings.

● Ensure clean handoffs from sales with complete documentation, clear success criteria, timelines, and accountability measures for every new account.

● Coordinate cross-functional teams (implementation, product, compliance, clinical, support) to ensure on-time, high-quality launches.

User Adoption & Engagement

● Proactively drive user adoption of the Never Alone SaaS platform across all customer segments, identifying barriers to usage and implementing targeted solutions.

● Conduct regular training sessions, webinars, and on-site visits to ensure customers maximize platform value and achieve their clinical and operational goals.

● Monitor usage metrics and engagement trends, intervening quickly when adoption lags or accounts show signs of disengagement.

● Build relationships with customer champions and stakeholders, serving as a trusted advisor and advocate for their success.

Operational Reporting & Monthly Success Meetings

● Develop and deliver comprehensive, customized operational reports for B2B customers that demonstrate platform impact, clinical outcomes, utilization trends, and ROI.

● Lead monthly (or as-needed) success meetings with customers, reviewing performance data, addressing challenges, celebrating wins, and aligning on future goals.

● Translate complex usage data and operational metrics into clear, actionable insights that resonate with diverse stakeholders (clinical leaders, administrators, executives).

● Partner with internal teams to continuously improve reporting capabilities, dashboards, and customer-facing analytics tools.

Provider Partner Alignment & Delivery Management

● Work closely with provider partners (physicians, nurses, therapists, care teams) to understand delivery requirements, workflows, and operational realities.

● Ensure alignment between customer expectations, provider capabilities, and Never Alone platform features, resolving gaps or friction points proactively.

● Facilitate communication between customers, providers, and internal teams to optimize service delivery, clinical quality, and operational efficiency.

● Monitor service level agreements (SLAs) and performance standards, driving accountability and continuous improvement.

Process Standardization & Continuous Improvement

● Build scalable, repeatable processes for onboarding, implementation, reporting, and ongoing account management across all customer types.

● Establish quality assurance processes and KPIs to measure operational performance, customer satisfaction, and time-to-value.

● Collect and analyze customer feedback through surveys, direct engagement, and monthly meetings to identify trends and inform product roadmap priorities.

● Partner with Product and Engineering teams to advocate for customer needs and ensure platform enhancements support operational goals.

Customer Retention & Growth

● Proactively monitor customer health indicators and intervene with at-risk accounts before issues escalate.

● Drive retention through ongoing value reinforcement, education, and alignment with evolving customer needs and goals.

● Identify and pursue expansion opportunities (upsell/cross-sell) based on customer maturity, outcomes, and unmet needs, collaborating closely with Sales and Marketing.

● Manage escalations with urgency and ownership, coordinating internally to drive rapid resolution and maintain customer trust.

Team Leadership & Development

● As Never Alone scales, build, lead, and mentor a high-performing operations team, instilling a culture of accountability, proactivity, and customer-centricity.

● Set clear expectations, provide ongoing coaching, and create development opportunities to grow team capabilities and career trajectories.

● Foster collaboration across functions, ensuring seamless coordination between operations, sales, product, clinical, and support teams.

Qualifications

Experience:

● 8+ years of experience in operations, customer success, implementation, or account management within healthcare technology, SaaS, or related fields.

● 5+ years in a leadership position managing cross-functional teams and driving operational excellence.

● Proven track record of building and scaling standardized processes for onboarding, implementation, and ongoing account management.

Skills & Attributes:

● Highly proactive, outgoing, and results-driven—thrives on taking initiative and driving outcomes without waiting to be told what to do.

● Exceptional relationship-building and communication skills with the ability to engage effectively with diverse stakeholders (customers, providers, executives, cross-functional teams).

● Strong analytical and reporting capabilities—able to translate data into compelling insights and action plans.

● Comfortable leading meetings, presenting to executives, and facilitating difficult conversations with professionalism and empathy.

● Demonstrated ability to manage competing priorities, meet deadlines, and thrive in a fast-paced, dynamic environment.

● Self-starter with an ownership mindset—takes full accountability for outcomes and drives solutions independently.

Healthcare Knowledge:

● Deep understanding of post-acute care settings including SNF, AL, Home Health, and Hospice operations and workflows.

● Familiarity with healthcare compliance requirements, regulatory frameworks, and quality standards.

● Knowledge of provider recruitment, care coordination, and clinical service delivery models.

Technical Skills:

● Proficient in CRM systems (HubSpot), project management tools, and customer success platforms.

● Familiarity with healthcare SaaS platforms, reporting/analytics tools, and data visualization best practices.

● Comfortable working with technical teams and translating business requirements into product or platform enhancements.

Education:

● Bachelor's degree in business, healthcare administration, operations management, or a related field.

Travel:

● Regular travel required (up to 40%) to ensure successful implementation, conduct on-site training, lead customer meetings, and maintain strong customer and provider relationships.

PERFORMANCE METRICS

● Time-to-value for new customers (D2C launches and B2B implementations)

● User adoption rates and platform engagement scores across customer segments

● Customer satisfaction (CSAT/NPS) and retention rates

● Quality and timeliness of operational reporting and monthly success meetings

● Successful identification and closure of expansion/upsell opportunities

● Compliance adherence and operational excellence across all implementations

● Effectiveness of standardized processes and playbooks in reducing errors and accelerating launches

The Transformation Group+ (TTG) is a dedicated healthcare Managed Service Organization (MSO) and professional services firm. TTG’s team of healthcare specialists, analysts, and developers is united by a mission to strengthen healthcare operations through smart, reliable, and purpose‑driven technology. Our deep understanding of clinical and operational workflows allows us to build solutions that go beyond IT, helping providers deliver better care, improve outcomes, and work more efficiently.

MediSys HealthNetwork provides the financial foundation and long‑term stability for The Transformation Group+ (TTG). While your employment and benefits will be backed by MediSys — offering the job security — your day‑to‑day work will be with TTG, supporting a diverse portfolio of hospitals, clinics, and health networks.

Healthcare Clinical Operations Consultant

The Clinical Operations Consultant will work on a multidisciplinary team to deliver high quality operational and technical solutions for our clients, and understands the unique data challenges and information needs of healthcare organizations.

Responsibilities

• Demonstrate knowledge of healthcare and EHR data models
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Serve as an operations expert for discipline in cross-functional teams and knowledgeable about clinical operations
• Manage medium to large-scale projects to achieve project goals while controlling resources, risks, conflicts, timeliness, and costs.
• Lead and execute Epic clinical implementations initiatives, ensuring efficient and effective use of Epic modules to enhance performance.
• Develop project scope, deliverables, and plan in alignment with project objectives.
• Collaborate with client stakeholders to understand business requirements, identify gaps, and implement solutions that align with industry best practices.

Qualifications

• Strong team player with the ability to collaborate effectively in a group setting
• Proven capacity to deliver high-quality work under tight deadlines and time-sensitive conditions.
• Ability to apply healthcare expertise to the design, configuration, and testing of Epic EHR System.
• Excellent analytical, problem-solving, and report troubleshooting ability.
• Able to excel in a matrixed environment, both as a member of a home team with shared functional skills and as a member of time-delimited multidisciplinary project teams spinning up as needed and dissolving upon project completion.

Required Certifications and Experience

• Current Epic certification in clinical applications (e.g., IP, Amb, Stork, ASAP, OpTime, Cupid, Radiant, etc.)
• 3+ years of experience working with Epic Systems.
• 3+ years of consulting experience with a proven track record of managing client engagements, maintaining organized documentation, and conducting timely follow-ups

Work location

Hybrid work schedule (3 days in office, 2 days remote) - first 90 days are on fully in office

If located outside of the NYC/Long Island area, fully remote options are available.

Travel may be required based upon client needs.

Compensation

The compensation for this role includes a salary range of $120,000 – $150,000. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range and total compensation reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

About the Job:

The Solutions Architect serves as the technical anchor of the Strategic Resource Group. This role is responsible for translating complex business and market questions into structured, executable data outputs using Trilliant Health’s proprietary claims, provider directory, and price transparency datasets.

The Solutions Architect owns feasibility validation, analytical methodology design, and data integrity across research initiatives and pre-sales support. This individual combines strong technical proficiency with healthcare domain expertise and plays a critical role in standardizing how recurring strategic questions are answered across the organization.

You are our ideal candidate if you:

• Design and execute complex SQL queries and data builds from Trilliant’s data warehouse
• Capture and maintain documentation outlining how and why analytical frameworks are applied to support consistency and institutional knowledge retention
• Validate data integrity and identify gaps, missingness, structural limitations, or edge cases
• Own technical feasibility assessments for research and pre-sales opportunities
• Develop repeatable analytical frameworks for common strategic use cases
• Support research initiatives through structured dataset construction and methodological validation
• Create reusable datasets, templates, and documentation to reduce institutional knowledge concentration
• Maintain high standards of quality control and analytical rigor across all deliverables
• Interface effectively with Sales, SRG, Research, Product, and Data Engineering teams
• Respond to ambiguity with structured problem solving and professional judgment

Technical Skills:

• Advanced proficiency in SQL and experience querying large data warehouses
• Experience working in Databricks or similar environments preferred
• Strong proficiency in Excel and PowerPoint
• Familiarity with Tableau or other BI tools
• Experience working with complex healthcare claims datasets required

Other Skills:

• Strong analytical and critical thinking skills
• Ability to synthesize large datasets into structured outputs
• Excellent documentation and organizational skills
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• High attention to detail and commitment to data quality

Position Location:

This position is onsite in Brentwood, TN

*We are unable to provide visa sponsorships for this role.

About Trilliant Health:

Trilliant Health is a high-growth, healthcare technology company. We are on a mission to be the most trusted advisor, dependable partner and provider of analytic insights to key stakeholders in the health economy enabling them to maximize return on invested capital. We do that by providing education and expertise through thought leadership, evidence-based strategy, and predictive analytics. We are looking to grow our team as we strive to influence positive change in healthcare by disrupting the status quo and promoting improved decision-making.

Behavioral Health Technician

Job Description

Statement of Purpose

The Behavioral Health Technician fulfills the assigned role as a part of the treatment team, maintaining the well-being of clients and integrity of the program. Provides client supervision and staff/unit support as assigned.

Major Tasks, Duties and Responsibilities

• Completes admission procedures on new clients including tech paperwork, room assignments, and initial orientation.
• Conducts property searches of clients as required by program standards.
• Performs urine drug screen testing of clients as required.
• Performs medication call supervision as required.
• Provides transportation services including patient transportation, donation pick-ups, agency errands, etc.
• Attending in-service training and educational workshops.
• Attending all required staff meetings.
• Knowledge of mental health, drug and alcohol abuse, family systems and various recovery resources in the community such as Smart Recovery and others.
• Develop and maintain individualized records of client progress (shift notes) and participation in treatment including admission and discharge, individual sessions, group facilitation, family, vocational (both individual and group) literacy training and other occasions as appropriate. The technician will not be doing any treatment planning or counseling services unless registered to do so. The tech will have restricted EHR access.
• Ability to write clear (and concise) statements, summarizing client’s feelings, expressions, resistance and response to their treatment plan, goals, and objectives. Includes letters to referral agencies, courts/probation.
• Ability to confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary.
• Ability to recognize personal recovery issues that impact job performance and client interactions.
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
• Ability to demonstrate respect for cultural and lifestyle diversities of clients and staff.
• Basic knowledge of referrals, both in and out of the program.
• Working knowledge of Smart Recovery and 12-step program (if the client would like the 12-step program.
• Ability to communicate clearly with clients, staff, peers, supervisors, and non-company resources.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Technician Competencies and Performance Expectations

• Document client intake and treatment progress (shift notes).
• Identify a crisis.
• Support clients in need.
• Liaison with and refer to treatment team, inside and outside agencies.
• Assess and report client behavioral changes.
• Identify personal boundaries and be able to work as part of the treatment team.
• Adhere to professional standards.
• Recognize personal biases working within diverse populations.

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Vision, hearing and manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.

Modality Specific Job Responsibilities

• Duties may vary based on assignment. Employees shall receive, concurrent with this job description, the specific orientation necessary for their specific job.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Prerequisite Qualifications: Specific qualifications may vary based on assignment.

Requirements:

• Must be at least 18 years of age.
• Class “C” Driver License (If driving for company), otherwise will need photo ID.
• First Aid and CPR certification required and maintain current during employment.
• Criminal Background Clearance
• Health Screening
• Negative TB Test results
• Develop computer skills adequate to perform word processing duties upon employment.

Education:

• High School Diploma or equivalency required.

Experience:

• Must have one-year full-time experience, or its part-time equivalent working in a program serving persons with mental disabilities. If this experience requirement is not met, a plan of supervision must be completed. If facilitating groups, they must be registered or certified by an approved agency.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.