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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

IT Manager, Financial & Merchandising Systems

Experienced IT professionals —bring your experience to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an IT Financial Systems Manager to join our team.

The IT Systems Manager is responsible for the overall planning, development, implementation, and maintenance of the organization's financial, merchandising, and logistics systems. The ideal candidate will have a strong understanding of financial systems and processes, as well as experience with PeopleSoft. They will also be a strategic thinker with the ability to lead and manage a team. As part of a multi-faceted Information Technology team, you will deliver IT solutions working closely with Business teams.

Responsibilities

• Develop and execute the strategic roadmap for financial, retail and merchandise reporting systems aligned with the company's overall IT strategy and business objectives.
• Collaborate with senior management and business stakeholders to prioritize IT initiatives that drive operational efficiency and support growth strategies.
• Lead the design, implementation, and support of robust IT systems for financial, retail and merchandise reporting, ensuring scalability, reliability, and integration with existing systems.
• Manage a team of IT professionals responsible for the development, maintenance, and support of financial, retail and merchandise reporting systems.
• Foster a culture of innovation, collaboration, and continuous improvement within the IT team.
• Collaborate with vendors, consultants, and internal stakeholders to evaluate, select, and implement third-party solutions that enhance retail capabilities.
• Negotiate contracts, service level agreements (SLAs), and manage vendor relationships to ensure quality delivery and cost-effectiveness.
• Establish and enforce data governance policies, procedures, and standards to ensure the accuracy, integrity, and security of financial, retail and merchandise data.
• Stay abreast of emerging technologies and industry trends in retail analytics and reporting systems.
• Drive initiatives to optimize retail operations, improve forecasting accuracy, and enhance customer satisfaction through data-driven insights.
• Monitor expenditures, track ROI, and report on financial performance related to IT projects and initiatives.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proven experience (8+ years) in IT leadership roles with a focus on financial, retail and merchandise reporting systems in a large-scale retail environment.
• Deep understanding of retail operations, merchandising processes, or inventory management principles.
• Excellent leadership, communication, and interpersonal skills with the ability to influence stakeholders and drive cross-functional collaboration.
• Experience managing complex IT projects, including system integrations, upgrades, and migrations.
• Knowledge of project management methodologies (e.g., Agile, Waterfall), and IT governance frameworks.

Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

Description

Reporting to the General Manager the IT Manufacturing Systems Analyst will help to support and optimize our manufacturing operations through effective use of our information technology systems. This position will be responsible for analyzing, designing, implementing and supporting IT systems critical to our production environment, ensuring efficiency, accuracy, and data integrity.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time:

• Serve as a primary point of contact and subject matter expert for IT-related issues and projects within the manufacturing environment.
• Work with stakeholders to understand business goals and accordingly plan system roadmap and strategy.
• Collaborate with manufacturing, engineering, quality, and other cross-functional teams to understand their business needs and translate them into technical requirements.
• Analyze existing manufacturing systems and processes to identify areas for improvement, optimization, and automation.
• Participate in the selection, implementation, and configuration of new manufacturing systems, including ERP, MES, PLM, and other related applications.
• Manage relationships with vendors for new and existing software to optimize existing functions and identify new IT solutions that continue to meet the needs of the business.
• Act as a liaison between business groups and IT teams to discover, plan and coordinate IT projects and enhancements.
• Develop and maintain system documentation, including process flows, configurations, and user guides.
• Provide technical support and troubleshooting for manufacturing systems, resolving issues in a timely and effective manner.
• Assist in the development and execution of test plans for system implementations, upgrades, and modifications.
• Participate in training end-users on manufacturing systems and processes.
• Ensure data integrity and security within manufacturing systems.
• Develop and generate reports and dashboards to provide insights into manufacturing performance and identify trends.
• Contribute to the development and implementation of IT policies and procedures within the manufacturing context.
• Manage small to medium-sized IT projects related to manufacturing systems.
• Ability to work in a global team environment and coordinate with multiple IT teams as needed.
• Ability to learn and research to keep up with software trends and product releases in manufacturing industry to identify automation and process improvement opportunities

Requirements

Education:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. Equivalent experience may be considered.

Experience:

• Minimum of 3 years of experience working as a Systems Analyst or in a similar IT role within a manufacturing environment.
• Strong understanding of manufacturing processes, such as production planning, shop floor control, quality management, and supply chain.
• Experience with one or more enterprise-level manufacturing systems (e.g., ERP - SAP, Workwise, Microsoft Dynamics; MES; PLM).
• Proven ability to plan and execute transition between old and new business systems and processes as needed.
• Proficiency in data analysis and reporting tools (e.g., SQL, Excel, Power BI).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication, interpersonal, and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong understanding of integrations between manufacturing systems and other business systems (e.g. ERP).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Thorough understanding of system development life cycle models and methodologies
• Thorough understanding of IT systems and processes
• Demonstrated effective interpersonal, verbal and written communication skills
• Ability to thrive in a diverse, collaborative, team-oriented environment where change occurs often
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Unwavering attention to detail and commitment to world-class quality
• Ability to embrace deadlines
• Able to project a positive and professional demeanor to all internal and external contacts

Director, IT Operations & Strategic Programs (Contract-to-Hire)

Are you an experienced Information Systems operations leader ready to make a strategic impact? We’re partnering with a large healthcare organization seeking a Director, IT Operations & Strategic Programs to lead operational strategy and business management for their IT department.

In this role, you’ll help ensure technology teams operate efficiently while aligning IT initiatives with broader organizational goals. This is a great opportunity for a leader who enjoys driving operational excellence, building strong teams, and partnering with executive leadership.

Location: Los Angeles, CA (Hybrid – more onsite initially)

Employment Type: Contract-to-Hire

Compensation: $75–$100/hr. (W2)

What You’ll Do

• Lead operational strategy and business management for the IT/IS organization
• Partner with executive leadership to align IT operations with organizational priorities
• Oversee budget planning, financial management, and resource allocation
• Drive operational efficiency, transparency, and performance improvements
• Implement continuous improvement initiatives across IT teams
• Support workforce development and mentorship, including oversight of an IS Internship Program
• Foster a culture of accountability, collaboration, and innovation

What We’re Looking For

Bachelor’s degree in Information Systems, IT Management, Business Administration, or related field (or equivalent experience)

8+ years of IT/IS operations experience, including budget management and staff leadership

Strong background in operational performance management and process improvement

Experience analyzing operational metrics and implementing actionable improvements

Excellent communication, collaboration, and leadership skills

Strong problem-solving and conflict resolution abilities

Healthcare or hospital IT experience is preferred, but strong candidates from other industries will be considered.

Additional Requirements

• Must be a U.S. Citizen or Green Card holder (no sponsorship available)
• Fire Life Safety Training (LA City) required within 30 days of hire

Why Join?

This is an opportunity to shape the operational backbone of a large IT organization, helping technology teams deliver high-impact work that supports critical healthcare services.

If you’re passionate about IT leadership, operational excellence, and building high-performing teams, we’d love to connect.

SHR Talent’s healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team.

The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence.

Responsibilities:

• Act as the primary liaison between practice stakeholders and centralized IT technical support teams
• Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives
• Ensure timely communication, coordination, and tracking of emergency or escalated issues
• Lead and manage local IT staff, including training, support, performance management, and development
• Oversee and execute technical projects aligned with practice and organizational goals
• Deliver exceptional “white glove” customer service to all end users
• Partner with centralized service delivery teams to improve IT processes, procedures, and service quality
• Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects
• Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes
• Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions
• Support clinical technology projects, including new clinic openings and practice expansions
• Perform other duties as assigned in support of the organization’s mission to improve patient care

Qualifications:

• Bachelor’s degree in Information Systems or a healthcare-related field preferred
• Minimum of 5 years of progressively responsible experience in IT or technology support
• 3+ years of IT leadership or management experience
• Healthcare IT experience preferred
• Strong knowledge of hardware, software, and network infrastructure
• High-level understanding of computer systems, telecommunications, security, and systems/network administration
• Active Directory user and group management
• Group Policy design, management, and troubleshooting
• Virtual environment management and Microsoft 365 administration
• Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services
• Experience with VOIP phone systems (Zoom Phone experience a plus)
• Experience with PowerShell and/or other scripting or automation tools preferred
• Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams
• Proven experience as a technical leader delivering effective, scalable solutions
• Healthcare IT experience strongly preferred
• Working knowledge of HIPAA and related security, privacy, and regulatory frameworks
• Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed
• Demonstrated experience in incident analysis, problem management, and continuous process improvement
• Ability to identify service gaps and act as a hands-on utility player when needed
• Strong leadership, decision-making, and organizational skills
• Ability to multitask, prioritize, and perform under pressure

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

** Please note: applicants must hold U.S. Citizenship/Green Card to be considered for this role **

Role: IT Manager, Infrastructure Services

Compensation Range: $150,000-200,000 + Benefits

Location: Nashville, TN

Work Schedule: On-site 5 days per week

Industry: Retail

About the Role

Our client is a rapidly evolving, multi‑site organization in the retail/industrial sector and is seeking a Manager of Infrastructure Services to lead the overall strategy, operations, and continuous improvement of the company’s IT infrastructure.

This leader will oversee all core infrastructure functions, including networking, servers, storage, cloud services, end‑user computing, voice systems, and security, while partnering closely with a third‑party MSP for day‑to‑day delivery. The role requires a hands‑on, seasoned infrastructure professional who can operate as both a technical expert and a strong operational leader.

This is a high‑impact position with significant visibility across the organization and the opportunity to guide the company through major modernization and cloud‑migration initiatives.

Key Responsibilities

Infrastructure Leadership & Strategy

• Assess the organization’s infrastructure landscape and develop recommendations to strengthen stability, scalability, and performance.
• Provide regular updates to leadership on system health, risks, and improvement opportunities.
• Define and manage service levels, operational standards, and performance expectations across infrastructure services.

Team & Vendor Management

• Lead and mentor the Infrastructure team, overseeing workloads, performance, development, and resourcing.
• Manage and hold the third‑party MSP accountable for high‑quality delivery across support, network operations, and systems administration.
• Oversee vendor and contract management, including licensing, renewals, and selection of new partners.

Systems & Network Administration

• Direct the design, implementation, and maintenance of company‑wide infrastructure, including network, servers, storage, backups, cloud platforms, and voice systems.
• Ensure strong availability, disaster recovery readiness, and security controls across all infrastructure components.
• Partner with application and business teams to ensure infrastructure meets evolving technical and operational needs.

Operational Excellence

• Establish and monitor infrastructure KPIs, including uptime, performance, and service delivery metrics.
• Drive continuous improvement by applying industry best practices across configuration, monitoring, patching, and lifecycle management.
• Resolve operational and technical issues, addressing root causes across people, processes, and technology.

Cross‑Functional Collaboration

• Partner with leaders across IT and the business to support project delivery, integrations, and system enhancements.
• Provide technical consulting and guidance on major organizational initiatives.
• Assist in developing and managing the infrastructure budget and capital planning.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in IT infrastructure spanning networking, servers, storage, cloud, and end‑user computing.
• At least 3 years of experience managing technical teams in an enterprise environment.
• Strong understanding of LAN/WAN architectures, server technologies, virtualization, storage systems, wireless, and endpoint technologies.
• Experience managing MSPs, vendors, contracts, and licensing.
• Advanced proficiency with Microsoft tools including MS Office, Outlook/Exchange, and general project‑management applications.
• Excellent communication and interpersonal skills — able to work effectively with both technical and non‑technical stakeholders.
• Ability to convey complex technical concepts in a clear, concise manner and provide effective training where needed.

Preferred

• Experience supporting a distributed, multi‑site environment.
• Knowledge of cloud platforms (Azure preferred) and hybrid infrastructure models.
• Familiarity with ITIL practices and service‑management workflows.

Working Environment

• Standard office environment with occasional travel to distributed sites.
• Fast‑moving, transformation‑focused organization with opportunities for major impact and leadership visibility.

Job Title: IT Manager, Infrastructure Services

Location: Nashville, TN

Job ID #: 510786663

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The Help Desk Intern will play a key role in supporting both day-to-day operations and IT-driven projects across the organization. This position acts as a crucial link between technical teams and business units, helping to identify, track, and resolve issues that impact ongoing projects and IT service delivery. In addition to supporting tickets and troubleshooting, the Help Desk Intern will participate in cross-functional technology projects aimed at improving system reliability, process efficiency, and end-user experiences. The ideal candidate brings a foundational understanding of computer systems, a collaborative mindset, and an eagerness to contribute to project success through hands-on technical and analytical work.

Key Responsibilities

• Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
• Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
• Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
• Support hardware and software rollout projects, including system imaging, setup, and configuration.
• Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
• Document and communicate progress on assigned project tasks during meetings and reviews.
• Provide accurate and user-focused technical support and solutions.
• Manage additional special projects and assignments as directed by IT leadership.

Qualifications

• Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
• Strong interest in project-based IT work and process improvement initiatives.
• Exceptional organizational, time management, and coordination skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-oriented, calm under pressure, and proactive problem solver.
• Basic understanding of installing, configuring, and troubleshooting desktop hardware and
• software.
• Exposure to many different types of IT equipment and systems.
• Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.

Professional Development

This internship provides hands-on experience with real-world technology projects that enhance IT

operations and digital workplace performance. Interns will gain a deeper understanding of project lifecycle management, technical support workflows, and collaborative IT environments, preparing them for future technical or project management roles.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022

Build a Career That Matters with One of the World's Most Respected Employers!

- - - - - - - - - - - -

THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCATIONS: Michelin North America HQ

THE "ADDITIONAL LOCATIONS" SHOWN AT THE RIGHT INDICATE WHERE THIS JOB POSTING IS VISIBLE, NOT WHERE THE POSITION IS LOCATED

Michelin is hiring! We are looking for an IT professional who is passionate about technical solutions & strategy to join our company and be a key player of our IT team!

The Opportunity

The IT4IT manager will lead a dynamic technical team within the organization, focusing on aligning global IT strategies with the region objectives. The role involves resource management, strategic workforce planning, budget management, and fostering a culture of transparency, collaboration, and accountability. You will coordinate an interdisciplinary technical crew, enabling autonomy and ensuring adoption of enterprise-wide standards.

The mission focuses on people and organizational leadership. It supports managers, team leaders, and delivery leaders to reach the optimal performance on activities within the scope and aligned with the IT strategy.

You must possess a deep technical foundation to effectively motivate, aid, and lead the team. The manager is not expected to deliver technical solutions, but must be able to understand architecture, assess impacts, and maintain credibility with technical partners.

This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.

What will you do

Lead and inspire a multi-functional technical team, fostering trust, productivity, and collaboration.

Ensure alignment between global IT4IT strategies and regional execution.

Oversee staffing, budgeting, and planning workforce needs strategically; optimize team structure and skills.

Use technical literacy to challenge, support, and guide the team.

Track and report on team performance using Accelerate and Agile metrics.

Communicate strategy and vision, foster teamwork, and provide updates to management.

Promote accountability, information exchange, and continuous improvement in DevOps and SRE practices.

What will you bring

BS degree in computer science, electrical or computer engineering. An MBA or equivalent experience is a plus.

At minimum of 7 yrs overall experience in the IT field

Validated experience in IT team leadership, preferably in a global or regional context.

Proven background in custom software development and cloud-based solutions - Azure or AWS a must.

High level technical foundation (architecture, DevOps, SRE, cloud, integration).

We seek an individual who has led teams and successfully delivered in the following areas:

• Expertise in system integration, data management, and business intelligence tools.
• Superb communication skills with various levels of the organization, including C-Suite.
• Ability to align local execution with global strategies and standards.
• Comprehensive experience with Agile methodologies (Kanban, Scrum) is required.
• Familiarity with enterprise IT platforms and tools using AI (Jira, GitLab, Github)

#li-RG1

#LI-hiringmichelin

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

• 
  
• Deploy servers, network switches, desktops, laptops, printers, and other devices.
  
• Configure routers, switches, firewalls, and wireless access points.
  
• Support network infrastructure, including LAN/WAN connectivity.
  
• Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
  
• Perform routine maintenance and upgrades to ensure optimal system performance.
  
• Assist with IT asset inventory and lifecycle management.
  
• Document service activities, system configurations, and technical resolutions.
  
• Ensure compliance with company IT policies and security protocols.
  
• Travel to company sites as required, sometimes on short notice.
  
• Represent the IT department professionally during field visits.
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
• Performs all other duties as assigned.
  

• 
  
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  
• 1+ years of experience in IT support or field engineering roles.
  
• Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
  
• Experience with hardware installation, system imaging, and remote support tools.
  
• Excellent troubleshooting and diagnostic skills.
  
• Strong interpersonal and communication abilities.
  
• Valid driver's license and willingness to travel.
  

• 
  
• Medical, Dental, Vision, & Life Insurance
  
• 401(k) with a company match
  
• PT0 & 11 1/2 Paid Holidays
  

• 
  
• Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• 7+ years of IT infrastructure experience, including 3+ years supporting multi-site or hybrid environments.
  
• Strong knowledge of manufacturing and OT/IT network integration and industrial cybersecurity.
  
• Experience managing Microsoft tenants and M365 environments; familiarity with Cisco, Fortinet, or similar technologies.
  

Are you an experienced IT Project Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Project Manager to work at their company in Columbia, SC.

Position Summary: The Project Manager will report to a Portfolio Manager with a team of 8 - 10 Project Managers. Most project teams will range between 8 and 20 team members. My team supports various portfolios, including Data Exchange, Telephony, Mobile/Full Site, and AEM.

Primary Responsibilities/Accountabilities:

• Lead several projects (one to five) in a strong matrix environment executing Software Development Lifecycle methodologies.
• Developing and monitoring project plans, communication plans, risk management plans, and project artifacts from project initiation to post implementation/closure.
• Ensures project deliverables are complete on time, on budget, within scope, and in accordance with client's standards:
• Responsible daily for the development, execution, and maintenance of project plans and project communications:
• Facilitating effective communications between all parties involved in the project, including meetings, correspondence/recaps, status reports and other project artifacts per client's standards.
• Monitors resource requirements and assign deliverables based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
• Identifies and manages tasks and issues that impact the scope, budget, risk, and resources of the work effort to ensure delivery as planned.
• Provides both written and verbal project status updates upon request.
• The candidate should be versed in IT SDLC

Qualifications:

• Bachelor's Degree or 4 years of job-related work experience or 2 years of job-related experience plus an associate's degree in any major.
• 3 years IT experience in a leadership capacity on one or more project teams. Completion of the client's Training Program for Project Management may substitute for one year of work experience.
• A credit check is required
• Windows applications (Word, Excel, Outlook, SharePoint Online, PowerPoint, Visio, Project, Teams, etc.)

Preferred:

• Azure Boards, Project
• Demonstrated organizational skills.
• Demonstrated IT project management experience.
• Strong written and verbal communication skills.
• Dependability
• Accountable for results.
• Adaptable
• Presentation skills.