Globalsource, IT Jobs in Usa

BlueWater Federal is looking for a Sr IT Project Manager to support the SEWS III program in Colorado Springs.

Responsibilities

• Identify project requirements and come up with plans to meet those requirements.
• Maintain project time frames, budget estimates and status reports.
• Determine needed resources for projects, such as computer equipment and employees, through coordination with technical team.
• Coordinate project team members and develop schedules and individual responsibilities within the project.
• Implement strategies that deliver projects on schedule and within budget.
• Use project management tools to track project performance and schedule adherence.
• Conduct risk assessments for projects.
• Collect, analyze, and summarize information and trends as needed to prepare project status reports.
• Establish and implement project communications plans and organize meetings to provide updates to stakeholders on progress.

Qualifications

• Bachelor’s degree in IT/Computer Science or related field and 10+ years IT project management experience
• PMP certification is required
• Must have an active Secret clearance
• Proficient with Microsoft Office Suite and related software
• Understanding of networks and IT infrastructure.
• Proficient with, or able to quickly become proficient with, a range of general or specialized applications, software, and hardware used in the organization and the industry

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 140-150K

** Candidate Should be Local to Sacramento, CA Area **

** Healthcare Public Sector Experience Required

Mandatory Qualifications (M)

• Project Management Experience
• Seven (7) years of full-time equivalent broad, extensive, and progressively responsible experience applying project management principles, methods, techniques, and tools.
• At least four (4) years of this experience must have been in a leadership capacity.
• Education
• Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Certification
• Must possess a valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).
• Healthcare IT Experience
• Three (3) years of experience working as a Senior Project Manager in the healthcare IT industry.
• IT Project Management Experience
• Three (3) years of experience in IT project management or coordination activities, including collaboration with technical teams and business stakeholders.
• Pre-Sales and Sales Experience
• Experience supporting pre-sales activities, including RFP/RFI responses, technical solutioning, effort estimation, proposal development, and client presentations.
• Experience collaborating with sales teams on opportunity qualification, stakeholder engagement, scope definition, and transition from sales to delivery.
• Demonstrated ability to align delivery strategy with business development objectives.

Desirable Qualifications

1. Six (6) months or more of experience working as a Senior Project Manager within the California Medi-Cal program.
2. Six (6) months or more of experience working on health information data system projects.
3. Possession of an active and valid Scrum Master or Agile Practitioner certification.

Six (6) months or more of experience using Atlassian Jira in an Agile development environment.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Position Overview

The IT Manager - Business Operations will focus on managing the business systems, ensuring the stability and efficiency of the organization's IT infrastructure while aligning technology with business goals, evaluates technical needs and implements solutions that meet business goals, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Candidate should understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

Qualifications

Education:

Bachelor’s degree in business, computer science, information technology, or a related field, or equivalent experience.

Experience:

• 5+ years driving business transformation through IT execution in a manufacturing environment.
• Proficient in ERP system, experienced in project planning, prioritization, and monitoring
• Expertise in analyzing software systems across Manufacturing and Engineering and functions

Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time

• Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security.
• Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be).
• Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong grasp of project management methodologies and feasibility analysis (effort, time, cost)
• Exceptional problem-solving and analytical decision-making
• Skilled at managing multiple projects in high-pressure environments
• Strong leadership, organization, and time management capabilities
• Effective communicator in both technical and non-technical contexts
• Creative thinker with ability to design innovative solutions
• Collaborative team player with experience leading dispersed teams
• Proactive learner, adaptable to new technologies and trends
• Initiative-driven, translating goals into actionable results
• Proficient in Microsoft Office

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.

This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.

Principal Duties and Responsibilities

•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.

•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.

•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.

•Develop processes to identify emerging issues and engage the appropriate teams.

•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.

•Manage executive communications on high profile issues.

•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.

•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.

Minimum Requirements/Qualifications

•Bachelors' degree or higher

•Minimum 5 years online operations experience within a multichannel environment

•2+ years managing FTE, vendors or contractors for performance

•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities

•Ability to think strategically and add value to the business

•Highly motivated with the ability to function independently and solve problems

•Strong verbal and written communication skills

•Strong leadership skills, with the ability to motivate, mentor and develop other team members

•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

• Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
• Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
• Support vendor contracting processes and procurement initiatives across global business units.
• Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
• Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

• J.D. from an accredited law school and active membership in a U.S. State Bar.
• Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
• Strong understanding of supplier-side contracting.
• Ability to manage multiple priorities and work independently in a high-volume environment.
• Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.

IT Staffing Account Executive Job Description:

The Opportunity

Zeektek is seeking an experienced IT Staffing Account Executive who is driven by ownership, growth, and the thrill of building something meaningful. This role is designed for a proven producer who wants the freedom to run their desk, deepen client relationships, and aggressively expand their footprint in the market — all while being rewarded for results. If you bring an established network, a strong track record in technical staffing, and the ambition to scale your success even further, Zeektek offers the platform, support, and earning potential to help you do exactly that.

Locations:

• Sacramento / Roseville, CA (Onsite, 5 days/week)
• Bay Area, CA
• Southern California
• Greater Phoenix, Arizona
• Greater St. Louis, Missouri
• Open to proven producers anywhere in the U.S. with an established network and active book of business

What You’ll Own

• Full lifecycle business development and account ownership
• Expansion of existing client relationships while aggressively hunting new logos
• Management of a live book of business with active consultants on assignment, once placed
• Strategic client visits, stakeholder meetings, and account penetration
• Negotiation of bill rates, margins, and contract terms
• Partnering with recruiting to rapidly deliver high-quality technical talent
• Growing consultant headcount, revenue, and market presence within your territory

This is a true hunter role - you create momentum, open doors, and drive revenue.

Who Thrives Here

You’re likely a fit if you:

• Have 3–5+ years of IT staffing agency experience as an Account Executive
• Currently manage or have recently managed 20+ consultants on billing
• Possess a robust, transferable network of hiring managers and decision-makers
• Are intrinsically motivated, competitive, and financially driven
• Love the challenge of the sale and take pride in winning
• Want to be rewarded directly for your output - not capped, slowed, or micromanaged
• Prefer autonomy, accountability, and a fast-growing environment over corporate bureaucracy

Requirements

• 3–5+ years of technical staffing experience (agency required)
• Documented success in new business development and account growth
• Proven ability to generate revenue and expand consultant headcount
• Experience selling SOW and Project solutions in addition to traditional staffing
• Strong communication, negotiation, and relationship-building skills
• High integrity and professionalism with clients and internal partners

Why Top Performers Choose Zeektek

• Best-in-class, uncapped commission structure
• Aggressive bonus and incentive programs
• Direct access to C-Suite leadership - no layers of red tape
• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

Zeektek has been repeatedly recognized as one of the Best Staffing Firms to Work For and one of the Fastest Growing Technical Staffing Companies - not by chance, but by design.

About Zeektek

Founded in 2016, Zeektek is an IT staffing and solutions firm built on loyalty, honesty, and results. We are deeply rooted in our communities, committed to our people, and relentless in our pursuit of excellence. Our growth is powered by top performers who want more than a logo on their resume - they want ownership and upside.

Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

• Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
• Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
• Expertise in Microsoft Windows, Linux and AIX operating systems and management.
• Familiar with hyperconverged infrastructures such as VxRail.
• Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
• Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
• Experience in scripting (PowerShell, Python, Bash, etc.)
• Familiar with application delivery solutions such as Citrix.
• Experience with storage and data protection replication methodologies.
• Experience with Epic Infrastructure such as Hyperspace.
• Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
  
  

• Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.
  
  

• Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
• Monitors functions of server infrastructure to ensure acceptable performance.
• Creates and maintains documentation related to server configuration and environments.
• Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
• Troubleshoots and resolves server and virtualization incidents.
• Maintain server patching to address security vulnerabilities.
• Collaborate with cloud compute architect to design and build functional server environments.
• Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
• Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
• Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
• Implement and enforce security requirements to protect Azure-based systems and data.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.
  
  

Opportunity Description

The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance.

Company Information

Hospitals & Healthcare

Job Duties

Application Support & Optimization

• Provide expert-level support for healthcare clinical and business applications.
• Diagnose and resolve complex system and integration issues; serve as Tier 3 escalation.
• Optimize system functionality, data integrity, uptime, and user experience.
• Ensure compliance with regulatory and internal standards (HIPAA, Joint Commission, CMS).

Implementation, Configuration & Vendor Coordination

• Lead design, configuration, testing, and deployment of new applications, upgrades, and enhancements.
• Translate clinical and business requirements into technical specifications.
• Oversee system build activities and manage vendor relationships for ongoing support.

Project Leadership & Management

• Lead or co-manage large-scale IT and clinical system projects through full lifecycle.
• Develop detailed project work plans, schedules, risk assessments, and documentation.
• Manage day-to-day activities of cross-functional teams and ensure adherence to project plans.
• Control project scope, budget, timeline, and communicate progress through detailed reports.
• Identify and mitigate project risks; ensure stakeholder alignment and successful delivery.
• Support resource planning by collaborating with Client Executives, Product Managers, and Resource Allocation teams.
• Participate in performance feedback for project team members.

Workflow Analysis, Training & Documentation

• Conduct workflow analysis to identify opportunities for process and quality improvement.
• Develop and maintain system documentation, policies, procedures, and training materials.
• Mentor and train analysts, superusers, and end users on system functionality and best practices.
• Ensure proper quality assurance testing and user acceptance before implementations.

Skills & Experience Required

• 5–7 years of experience supporting healthcare information systems.
• Advanced knowledge of multiple major healthcare applications.
• Proven success leading IT/application projects in clinical environments.
• Experience supporting administrative, financial, and/or clinical managers.
• Strong project management skills with the ability to manage multiple concurrent initiatives.
• Adherence to hospital performance standards, policies, and professional behaviors.

Education

Bachelor's degree

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.

• Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
• M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
• Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
• Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
• Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
• Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.

This role is onsite 3-4 days a week.

Are you an experienced Prin IT Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Prin IT Business Analyst to work at their company in Fridley, MN.

Position Summary: Looking for a business analyst to help with early engagement with the Neuromodulation business. Help to understand the business problem, look at solutions to solve the problem, and define the value to the business. Define business requirements for the solutions. Work with corporate IT to review existing solutions and vendors for fit to business requirements. Develop solution options and approaches for implementation.

Primary Responsibilities/Accountabilities:

• Responsibilities may include the following and other duties may be assigned. Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. Work with data sets to define use cases to improve products, processes and/or services. Collaborates with Business Partner (BP), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. Determine and document business problems and identify solutions internally and externally to solve business problems. Develop plan and technical resources necessary to implement solution. Work with others to finalize timeline to implement. Functional Skills: Ability to analyze data and trends in order to develop software recommendations to solve business problems, develop a plan to implement solutions. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools.
• PECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
• DIFFERENTIATING FACTORS Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
• Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area. Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation.
• Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems. Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making. Leadership and Talent Management:

Qualifications:

• Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
• Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience. May have broad knowledge of project management.
• Requires 7+ years of experience with a Bachelor's Degree or 5+ years of experience with an advanced degree or 12+ years of experience with a High School Diploma or equivalent.
• Business analysis or Solution Architecture experience
• Taking an undefined business problem through to a solution
• Researching technology options and fitting them to business needs.

We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.

This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.

This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.

Contract Details:

• Duration: 12 months
• Work Type: Onsite (Worcester, MA)
• Pay: Competitive hourly rates (W2 or C2C available)

Key Responsibilities:

• Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
• Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
• Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
• Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
• Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
• Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
• Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
• Install and support Acronis and NuGenesis software on laboratory PCs.
• Provide support related to OSI PI / data historian systems as needed.

Required Qualifications:

• 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
• Strong experience with Excel, including macro development and troubleshooting.
• Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
• Experience supporting QC lab instruments, lab software, and Windows‑based systems.
• Hands‑on experience with Windows OS installations, upgrades, and system support.
• Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
• Strong problem‑solving, communication, and organizational skills.

Preferred Experience:

• Background in life sciences, pharmaceutical, or biotech environments.
• Prior experience supporting QC labs in regulated manufacturing settings.
• Experience with ITIL and GAMP frameworks.
• Exposure to Waters Empower, OSI PI, or similar data historian platforms.
• Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
• Knowledge of Python, Java, or SDLC concepts is a plus.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.

Why This Role:

• This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Title: IT and Media Specialist 

Reports to: Director of Wellness 

FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements. 

Compensation: $17-20 BOE 

Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106 

Summary  

Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.  

Essential Duties and Responsibilities 

Resident IT Support  

• Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).  
• Troubleshoot common hardware and software issues in a friendly, patient manner.  
• Offer guidance on digital literacy and safe internet practices.  

Event A/V Support  

• Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.  
• Manage video recording and live streaming for select events.  
• Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.  
• Perform routine checks and maintenance on A/V equipment.  

Knowledge Skills and Abilities 

• Basic knowledge of IT troubleshooting (Windows, iOS, Android).  
• Familiarity with audio/visual equipment and live streaming platforms.  
• Strong communication and interpersonal skills  
• Ability to work patiently with older adults 
• Ability to lift and move equipment as needed 
• Flexible schedule, including occasional evenings or weekends for events 

Education and Experience  

• Experience in senior living or nonprofit settings 
• Knowledge of Zoom, YouTube Live, or similar streaming tools 
• Basic video editing skills a plus 

IT Operations Specialist

Reports to: Director of Technology

Role Overview

The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.

This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.

Key Responsibilities

• Provide L1/L2 support for Windows 10/11 environments
• Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
• Resolve login, MFA, and access-related issues
• Perform onboarding and offboarding (AD, M365 licensing, device configuration)
• Configure and deploy laptops, tablets, and mobile devices
• Troubleshoot basic networking issues (IP, DHCP, DNS)
• Coordinate with the MSP for escalations when required
• Maintain accurate ticket documentation and follow structured processes
• Identify recurring issues and suggest improvements
• Take ownership of assigned tickets through resolution or proper escalation

Qualifications

• 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
• Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
• Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
• Experience with Microsoft 365 in hybrid environments
• Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
• Experience with ticketing systems
• Device provisioning experience
• Relevant certifications are a plus, demonstrated hands-on experience is highly valued.

Professional Skills

• Strong communication skills (technical to non-technical)
• Structured and methodical troubleshooting approach
• Process-driven and organized
• High accountability and ownership mindset
• Comfortable working in a hybrid internal + MSP support model
• Demonstrates responsiveness and reliability in hybrid work environments

Work Model

Primarily on-site role supporting multiple offices and jobsites.

On-site presence aligned with operational needs

• 1–2 remote days per week depending on workload and projects
• Full-time, Monday–Friday
• 7:00 AM on-site start time
• Occasional after-hours availability when scheduled in advance

BEPC has an open position for a Procurement Analyst (Buyer)

Location: Plano, TX

Benefits: Medical, Dental, Vision, and Life Insurance

Pay Rate: $43.00 - $43.48 Per hour based on experience (Paid Weekly)

Term: 12-month contract with possible extensions or permanency based on performance

Shift: 1st shift from 8:00 AM to 5:00 PM Mon – Fri

Requirements: BA degree in Business, Supply Chain Management, or related discipline. / 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations / SAP Ariba Preferred

*****NO CORP-TO-CORP CANDIDATES WILL BE CONSIDERED*****

Job Description:

Due to increased procurement volume, we are seeking a strong and experienced IT Procurement Buyer to support expanding department needs. This role will manage a high volume of procurement activity (30–60 requests at a time) and play a critical role in reducing backlog while driving strategic sourcing initiatives. The ideal candidate brings strong IT procurement experience, the ability to interpret complex business requirements, and confidence leading sourcing events, negotiations, and supplier engagements.

Key Responsibilities:

Strategic Sourcing & Procurement

• Develop and execute procurement strategies across technology-related commodities.
• Manage 30–60 procurement requests simultaneously while reducing backlog.
• Lead RFx (RFP/RFI/RFQ) sourcing events ensuring competitive supplier environments.
• Negotiate and execute contractual agreements including:
• Master Service Agreements (MSAs)
• Statements of Work (SOWs)
• Amendments
• Renewals and extensions
• NDAs and addendums
• Support asset management, SaaS procurement, and SLA/contract term negotiations.
• Develop multi-year spend strategies and commodity plans.
• Conduct supplier negotiations to maximize value through cost savings, rebates, and service improvements.
• Support Tier I and Tier II supplier procurement activities (including regulatory/financial services suppliers).
• Perform ongoing supplier market analysis.

Stakeholder & Supplier Engagement

• Build strong relationships with business units, stakeholders, and suppliers.
• Facilitate regular planning meetings to develop short- and long-term procurement strategies.
• Provide consultation and proactive communication regarding contract renewals and expiring engagements.
• Educate business partners on sourcing best practices and negotiation strategies.
• Collaborate with contract and PO teams to ensure accurate and timely request processing.

Compliance & Governance

• Ensure compliance with procurement policies, financial standards, and regulatory requirements.
• Interpret and document contractual obligations clearly for internal and external stakeholders.
• Support termination planning and proactive contract renewal budgeting.
• Identify continuous improvement (Kaizen) opportunities within procurement processes.

Qualifications – Required:

• Bachelor’s degree in Business, Supply Chain Management, or related discipline.
• 5+ years of experience in: IT procurement, Contract development, Strategic sourcing Supplier negotiations
• Data analytics and contract management
• Experience managing professional services commodities.
• Strong understanding of financial and regulatory compliance standards.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
• Ability to influence across multiple management levels.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven ability to work independently with a low margin of error.
• Experience handling multiple priorities in a fast-paced environment.
• Demonstrated leadership experience.

Preferred Qualifications:

• Experience with Ariba Spend Management (preferred) or Coupa.
• Knowledge of eMarketplace platforms.
• Advanced Excel and reporting experience.
• Financial services or banking procurement experience.

Interview Process:

• Round 1: 60-minute MS Teams interview
• Round 2: Onsite interview in Plano, TX

The Sr. IT Solutions Engineer helps design innovative solutions to support business and IT process improvements.

This position requires at least one functional ERP and technology competency with the ability to support

solution definition and design. The ability to design solutions at a technical configuration level and document

functional specifications is essential. This is primarily a delivery position for a specific functional area.

Stabilization support is expected with the ability to document and transfer knowledge as required.

This is position which requires a high degree of technical knowledge. Effective communication and

prioritization skills are required.

This is an onsite role in Rochester, New York.

Responsibilities:

• Participate in high performance teams which deliver (design, configure, develop, test, train,
• document, implement and stabilize) technical and business process solutions
• Work directly with stakeholders to analyze current business process requirements,
• understand gaps, and create functional specifications for improvements
• Provide stabilization and escalation support, performing knowledge transfer as required
• Mentor, manage and coach IT professionals to create productive, high-performance teams
• Ensure ongoing, auditable compliance with legal and regulatory requirements

Preferred Knowledge:

• Application and business process design
• Third-party API integration
• SAP ERP experience: SAP PP/MM/QM
• Ability to lead the design, configuration and optimization of technical solutions including SAP PP/QM modules to support manufacturing solutions
• ABAP debugging and technical troubleshooting
• IT technology and data management
• Application development

Required Education:

• Bachelor's degree required