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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service-related industries.

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $11.75 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts.

Valued at $1.6B, we're accelerating our mission with the launch of Factory 3 in Mesa, Arizona, a 290,000-square-foot facility creating 350 new jobs. We are expanding rapidly to support thousands of future hires, launching Hadrian Maritime to expand into naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts.

Hadrian is backed by leading investors including T. Rowe Price, Lux Capital, Founders Fund, and Andreessen Horowitz, our fast-growing team is united around reindustrializing American manufacturing for the 21st century and beyond.

As a CAM Programmer, you will have direct responsibility for producing CAM packages and CNC Programs for highly complex, close-tolerance components. You will play a critical role within the company, sitting at the intersection of manufacturing and software R&D. This role is instrumental in developing and testing the technologies that will move the manufacturing industry forward and truly shape the future of manufacturing.

Responsibilities include generating precise CNC programs that align with our programming standards, directly contributing to the success of your teammates within CAM Operations by producing highly reliable, well-executed CAM files and efficient programs at a rapid pace.

The ideal candidate will possess an analytical mindset, viewing challenges as opportunities for improvement and innovation. They will systematically address and solve these challenges while contributing to Hadrian's knowledge base, covering tooling, application processes, workholding design, and manufacturing methodologies. Additionally, they should enrich our culture through proactive communication, teamwork, and carry themselves with the utmost integrity.

CAM Program and Component Process Deployment:

• Generate CAM files with detailed manufacturing intent, strictly adhering to Hadrian's design principles
• Craft clear, comprehensive work instruction documents suitable for all skill levels, specifically designed to empower individuals with minimal experience in machine tool setups to achieve success.

Internal Product Development:

• Be flexible working with ever-changing technology
• Improve internal automation software by providing feedback, identifying application process gaps, trends, and problems.
• Report factory bugs and general workflow issues as you encounter them, placing the utmost importance on promptly communicating issues or challenges that arise daily. No matter how small they are perceived to be.

CAM Process Optimization through Internal Feedback Integration:

• Actively seek out and incorporate feedback from team members and technical staff to boost productivity and refine machining programs and overall CAM process procedures.
• Create repeatable output across the production of hundreds of units, utilizing partner teams' feedback in the pursuit of continuous improvement opportunities.
• Rigorously identify gaps and communicate these findings to CAM Process Designers for integration or revision

Fixture Design and CAD Modeling:

• Design and model 3D fixtures conforming to Hadrian's fixture design standards with the Siemens NX CAD platform. Embrace advanced fixture design processes (e.g., 3-2-1 locating, Poka-Yoke error-proofing, equation-driven design) for creating efficient and robust fixtures.
• Adhere to industry-standard CAD design-tree practices and follow internally developed workflows

Software Proficiency:

• Operate efficiently within the hyperMILL and NX environments, utilizing best practices while fully leveraging Hadrian's automation suite for effective design and program creation.
• Maximize the use of Hadrian's Co-Pilot CAM integration throughout the CAM Programming process, fully leveraging it on a daily basis.
• Effectively utilize a variety of communication tools such as email, messaging applications, Microsoft Office suite, etc.

• Proven experience in programming 3 and/or 5-axis CNC machine tools within a production environment of high-tolerance precision components.
• Prior involvement in the aerospace sector or similar industries with stringent requirements.
• Knowledge of safety procedures, quality standards, and tool selection is essential.
• Average understanding of Geometric Dimensioning and Tolerances (GD&T).
• Capability to interpret data (such as CMM reports), identify trends, or tools needed to gather understanding of dimensional instability, and apply insights to enhance the manufacturing process.
• Demonstrated ability and willingness to try new things, adopt new approaches to the industry, and have the vision and discipline necessary to push through development scenarios within an operational setting.
• Demonstrated commitment to integrity while facing difficult production challenges and debugging issues. Valuing action and team-centric solutions over anything else.

• Advanced Materials: Steels, Stainless, Titanium, Inconel
• 5-Axis Proficiency and Mill-turn experience is a plus
• Proficiency in integrating probing routines within CNC programming
• Skills in manufacturing data analysis and software aiding this analysis are used to identify patterns, trends, and inefficiencies in the manufacturing process.
• Being a forever student of the trade. Maintaining awareness and understanding of current trends, technologies, and foundational practices such as Industry 4.0, IoT, Artificial Intelligence applications within manufacturing, and lean principles. Adaptability to evolving technologies and processes is fundamental to Hadrian's mission.

For this role, the target salary range is $110,000 - $165,000 (actual range may vary based on experience). This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

• Medical, dental, vision, and life insurance plans for employees
• 401k
• Relocation support may be provided for certain situations, based on business need.
• Flexible vacation policy

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Hadrian Is An Equal Opportunity Employer

It is the Company's policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race inclusive of traits historically associated with race (including, but not limited to, hair texture and protective hairstyles, such as braids, locks and twists), color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, transgender status, national origin (including, in California, possession of a drivers license), ancestry, citizenship, age, physical or mental disability, height or weight, medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, exercise of reproductive rights, any other basis protected by local, state, or federal laws, or any combination of the above characteristics. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.

Miami University is seeking an enthusiastic and collaborative Assistant or Sr. Assistant Director of Academic Recruitment and Outreach to join our dynamic Admission team. Reporting to the Director or Associate Director of Academic Recruitment and Outreach, this role will be instrumental in supporting the recruitment and yield efforts for one or more specific academic colleges or programs within the University. The Assistant Director will serve as a key liaison between the Office of Admission and academic departments, helping to attract and enroll students who are a strong fit for Miami's diverse and rigorous academic offerings. This position requires a professional who is passionate about higher education and committed to upholding Miami's Code of Love and Honor through dedicated service and impactful engagement.

In addition to managing a small recruitment territory, the Assistant or Sr. Assistant Director of Academic Recruitment and Outreach will be primarily responsible for supporting the recruitment and yield strategies for a designated academic college(s) or specific programs within Miami University. This individual will work closely with academic faculty and staff to articulate the unique value propositions of their programs to prospective students and families. The Assistant or Sr. Assistant Director will play a key role in developing and implementing strategic recruitment and outreach initiatives that support assigned academic divisions' specific enrollment goals. This position, reporting to the Office of Admission and embedded in appropriate operations of the assign academic division(s), is responsible for identifying opportunities for impactful storytelling, strategic and tailored recruitment and yield efforts that shape enrollment for the division(s), and training across teams that will elevate the division's programs, brand, and students' needs at each stage of the admission process.

This position is approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time, for any reason.

Collaboration & Leadership:

Provide politically savvy and diplomatic partnership in efforts to improve student, family, and community stakeholder experiences with each division as part of the admission process. Build and maintain strong, collaborative relationships with academic departments, student services, campus partners, and external parties to ensure enrollment success for Miami's programs and a seamless and supportive prospective student experience. Serve as the academic division liaison to the Office of Admission and other university stakeholders involved in recruitment and enrollment efforts. Liaise with the academic division faculty and staff working with prospective students. Approach interactions with a spirit of service, humility, and gratitude. Contribute to a collaborative team environment, sharing diverse perspectives, fostering deep partnerships, and supporting the development of colleagues. May assist with the training and mentorship of student workers or admission staff within the undergraduate admission team. (20%)

Strategic Divisional Recruitment:

Within Miami's divisional recruitment framework, facilitate and contribute to the development of a data-driven recruitment and yield plan for your assigned academic division(s). Utilize enrollment data, university, and divisional priorities to inform strategies, identify trends, and contribute to improving defined enrollment metrics for assigned academic division. Facilitate and ensure delivery of tailored divisional programming that supports meeting overall university enrollment goals. (20%)

Projects & Programming:

Directly contribute to the team's efforts to develop, execute, and evaluate tailored recruitment and yield programming specific to the needs and goals of each academic partner. In collaboration with the Campus Visit Experience team and the academic division(s) assigned, organize, coordinate, and manage the execution of dynamic programming and events for prospective first-year students, both on and off campus. Coordinate and participate in on-campus and off-campus recruitment events, such as open houses, admitted student yield events, daily prospective student visits, high school visits/college fairs, Red Brick Roadshows, etc. (15%)

Knowledge of University & Brand Representation:

Develop working knowledge of Miami University programs, opportunities, and policies and communicate information about the Miami brand, experience, and outcomes and its admission policies and procedures to prospective students, families, and other key influencers. Develop in-depth knowledge of programs in assigned academic division(s), serving as a first level resource for divisional information within undergraduate admission. Represent Miami and/or assigned academic division at on and off-campus student recruitment and yield events and campaigns. Present to audiences ranging from 20 to over 300 participants. (10%)

Student-Centered Support:

Provide exceptional customer service and personalized guidance to prospective students and their families throughout the admission process, embodying Miami's Code of Love and Honor through extraordinary hospitality and transparency. Correspond with students and their families, including the use of email, phone calls, and zoom meetings, provide presentations, and routinely fulfill counselor-on-duty responsibilities. Build and maintain relationships with school counselors within assigned territory. (10%)

Data-Driven Evaluation & Innovation:

Continuously monitor and evaluate the effectiveness of divisional recruitment strategies and practices, and the success of Miami's enrollment pipelines based on matriculation, student success, and graduation metrics. Utilize data, demographic trends, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas for improvement, and implement adaptive innovations to new and existing visit initiatives that align with greater university strategic priorities to recruit and enroll new students. (5%)

Territory Management:

Manage a small recruitment territory, which includes planning and conducting recruitment travel, maintaining counselor relations, following up with students and families, and monitoring enrollment trends, making needed adjustments to meet enrollment goals. (5%)

Application Review & Decision-Making:

Conduct contextual and holistic review of undergraduate, first-year applications, recommending admission decisions in accordance with Miami University's admission policies, values, priorities, and deadlines. (5%)

Communication & Marketing:

Contribute to the creation and dissemination of comprehensive and industry-leading communications for students from assigned academic divisions, ensuring clarity and accuracy. Collaborate with the academic division Director of Communication to ensure cohesive branding and messaging for prospective student engagement. (5%)

Other duties as assigned. (5%)

• Assistant Director: Bachelor's Degree (must be obtained by start date) with a minimum of two years of experience in a progressively responsible position; or Master's Degree.
• Senior Assistant Director: Bachelor's Degree (must be obtained by start date) with a minimum of three years of experience in progressively responsible positions; or a Master's Degree and a minimum of one year of experience.
• Experience may be obtained while obtaining degree (and will be counted at half time).
• Must be able to work some evenings, perform overnight and some weekend travel, transport 30-40 lbs. of recruiting materials, and possess a valid driver's license

• Proven ability to meet the demands of various stakeholders.
• Must be able to work independently and as a team member, and handle multiple tasks simultaneously with a high attention to detail.
• Knowledge of and experience with computer systems and various software applications, including Microsoft Word, Excel, and PowerPoint
• Ideal candidates will be politically savvy and diplomatic, demonstrate a proven positive work ethic and attitude, possess exceptional written and oral communication skills, dynamic group presentation skills, and proven commitment and ability to work with a wide range of constituencies.

• Master's Degree
• Possession of a bachelor's or master's degree in a program in business.
• Strong organizational skills, with the ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.) and experience working with CRM systems (e.g., Slate, Navigate).
• Familiarity with enrollment strategies, event planning, and student engagement best practices.
• Ability to analyze real-time data and identify trends to optimize recruitment strategies.

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Account Manager / Senior Account Manager 

Location: New York City (In-person) 

About the Role 

Are you tied into what's hot and trendy in the city? Do you know the NYC culinary scene? Are you a relationship builder, turning big ideas into flawless activations? This role is for you.  

We're looking for an energetic, relationship-driven Account Manager or Senior Account Manager who lives and breathes experiential marketing to support our Mastercard Priceless retainer client.  

This is for someone who gets excited about bringing brands to life in unexpected ways—whether that's through immersive pop-ups, creator collaborations, or one-of-a-kind consumer experiences that people want to attend and talk about. We are looking for candidates passionate about the NYC dining scene, with relationships in culinary and lifestyle spaces, and in tune with current trends, to help us curate and manage Mastercard Priceless experiences in New York City.   

You'll be the glue between our clients, experience partners, and internal team—leading experiences from strategic concepting all the way through execution and reporting.  

This candidate would report to the Account Director.  

What You'll Do 

• Lead end-to-end experience curation and activation –– from strategic concepting, negotiations and contracting, to execution and post-event reporting   
• Source and evaluate experience partners based on consumer insights, experiential trends, and client objectives   
• Serve as the primary day-to-day point of contact for experience partners, ensuring seamless collaboration and communication   
• Ensure brand excellence (i.e., all experiences meet client brand standards, quality expectations, and strategic requirements) 
• Manage timelines, deliverables, and approvals across internal teams, clients, and external partners   
• Lead post-experience reporting and apply insights to inform future experience ideation and strategy   
• Act as a client-facing support, providing strategic recommendations, clear communication, and proactive problem-solving   
• Be present – attend partner meetings, site visits, and activations in person to ensure quality and build strong relationships 

Who You Are 

• Experiential at heart: You're genuinely excited about experiential marketing and creating moments that surprise, delight, and connect with consumers in meaningful ways. 
• Relationship-driven: You enjoy meeting stakeholders face-to-face and building trust through genuine human connection. 
• Proactive and anticipates needs: You're always two steps ahead, spotting potential issues before they arise and solving problems before they're asked. 
• Scrappy but strategic: You think big picture but aren't afraid to roll up your sleeves and handle the details that make experiences flawless. 
• Thrives in a fast-paced, dynamic environment: You're energized by juggling multiple projects, priorities, and deadlines. 
• Comfortable being on-site and in the field: Not only can you manage from your desk, but you also want to be at the venue, walking the space, meeting partners and clients, and experiencing activations firsthand. 
• Organized and detail-oriented: You can manage complex timelines and deliverables without dropping the ball. 
• Consumer-obsessed: You stay on top of cultural trends, consumer behavior, and what's happening in experiential marketing. 
• A clear communicator: You can translate complex ideas into simple, compelling narratives for clients and partners alike. 

Ideal Background 

• 4–5 years in experiential marketing, brand partnerships, or account management   
• Proven experience managing external partners and vendors end-to-end   
• Strong knowledge of the NYC dining scene and relationships in this space 
• Strong understanding of consumer behavior, cultural trends, and experiential marketing best practices   
• Strategic thinker with an insights-led, consumer-first approach   
• Highly organized, detail-oriented, and comfortable in client-facing roles   
• Experience working with premium or lifestyle brands is a plus   
• You have a network of experiential partners, venues, or creators in NYC 
• Understanding of the fast-paced agency dynamics 

Benefits: 

• Unlimited vacation  
• Great benefits – medical, dental, vision, 401k matching available 
• Headspace and Recovery One PT virtual access at no cost 
• Performance based spot bonuses annually 

We are a dynamic, growth-driven pet care brand dedicated to creating high-quality, science-backed pet products (grooming and wellness essentials) for North American pet parents. As we expand our market footprint in the pet specialty and regional chain space, we’re seeking a results-oriented Sales Manager with deep pet industry expertise and established relationships in North America’s key pet retail channels. This remote role will own our most critical accounts and regional partnerships, driving revenue growth through strategic channel management and data-informed product curation.

Key Responsibilities

Key Account Management & Relationship Growth

• Own end-to-end sales for tier-1 pet retail accounts, including PetSmart, Pet Supplies Plus, Mud Bay, and All the Best extra, leveraging existing relationships with decision-makers (e.g., category managers, regional buyers) to expand product distribution, negotiate favorable terms (pricing, promotions, shelf placement), and hit annual sales targets
• Conduct proactive account maintenance: lead quarterly business reviews, resolve supply chain or merchandising issues, and co-create joint marketing initiative to boost sell-through.

Regional Chain Development

• Identify and onboard high-potential regional pet retail chains by tailoring pitches to their unique shopper demographics.
• Build long-term loyalty with regional partners through personalized support: aligning product assortments with local pet trends, providing in-store training for staff, and optimizing inventory levels to avoid stockouts.

Channel Strategy & Product Curation

• Demonstrate sensitivity to channel-specific needs: curate product assortments that fit each retailer’s positioning and adjust strategies based on shopper insights
• Develop data-backed channel strategies: analyze POS data and sales trends to identify growth opportunities and outperform competitors.

Deep Channel Operations & Cross-Team Collaboration

• Oversee end-to-end channel operations: coordinate with supply chain teams to ensure on-time delivery to retail distribution centers, work with marketing to align brand messaging with retailer campaigns, and train internal teams on account-specific requirements.
• Forecast sales performance for key accounts and regional chains, track pipeline progress, and report monthly/quarterly results to the leadership team.

Required Qualifications

• Pet Industry Expertise: 5+ years of sales experience in the North American pet industry, with a proven track record of managing pet specialty or regional retail accounts. Prior experience with PetSmart, Pet Supplies Plus, Mud Bay, or All the Best is a must.
• Channel Relationships: Established, active connections with decision-makers at target accounts (e.g., national category buyers, regional managers) – ability to leverage these relationships to accelerate partnership growth.
• Strategic & Curation Skills: Demonstrated ability to develop channel-specific strategies and curate products that drive sales.
• Remote Work Readiness: Proficient in remote collaboration tools (CRM platforms like HubSpot) and self-motivated to manage accounts across North America and Canada.
• Data Fluency: Comfortable analyzing sales data, POS trends, and shopper insights to inform decisions (experience with retail analytics tools a plus).

Preferred Qualifications

• Experience scaling regional pet chains from 5+ locations to 100+ locations.
• Familiarity with pet industry trends (e.g., Health & Wellness, Supplement, Solution treatment) and how to align them with channel needs.

HICC America Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, religion, sex, sexual orientation, gender identity, national origin or age.

HICC America Corp. has adopted a drug-free workplace policy. Working under the influence of drugs or alcohol is not permitted.

Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment.

PURPOSE OF POSITION:

Develops and executes the strategic vision for Patient Financial Services (“PFS”) functions across all Cape Cod Healthcare ("CCHC") entities. Provides leadership and oversight of key operational and financial decisions pertaining to all insurance and patient Accounts Receivable (“AR”) resolution, denials management, customer service and billing compliance. Coordinates with the VP of Revenue Cycle and/or CFO to develop yearly metrics and is responsible for managing people and processes to achieve or exceed CCHC’s revenue cycle goals and performance metrics expectations. Has responsibility to timely budget submission and ongoing management to budget expectations. Leads or serves on CCH revenue cycle process improvement task forces and committees.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Directs the performance of CCHC Patient Financial Services Accounts Receivable (AR) including but not limited to Billing, Insurance Follow-Up, Customer Service, Denials Prevention and Management and Vendor Management.
2. Responsible for hiring, coaching, and otherwise developing direct reports and creating or ensuring creation of a structure for employee onboarding and ongoing development.
3. Collaborates with the CFO and VP of PFS & Revenue Cycle to set goals, identify opportunities to improve AR resolution, resulting in payment based on industry Key Performance Indicators (“KPIs”) for Patient Financial Services and Revenue Cycle.
4. Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations and recognizing areas of excellence.
5. Lead the implementation of best practice strategies to increase cash flow and turnaround time in account resolution.
6. Demonstrates a commitment to exceptional customer satisfaction to all parties. Appropriately assesses who our customers are (e.g. anyone the individual has a responsibility to serve inside and/or outside the Health System). Conducts self in a polite, forthright manner, articulately communicating with others and using discretion, judgment, common sense and timeliness in customer service decision -making.
7. Create, monitor and perform within established budgets.
8. Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all Patient Financial Services functions. Ensure that all PFS employees and process owners are held accountable and are meeting established standards and goals.
9. Ensure PFS employees across all functions are trained and comply with established policies, processes, and quality assurance programs.
10. Identify potential process improvements through Patient Financial Services, and lead the design and implementation as required.
11. Coordinate and oversee all third party AR and payment application process transition points between Patient Financial Services and other functional areas within the revenue cycle organization.
12. Monitor and facilitate service level agreements (“SLAs”) between Patient Financial Services and other related functions, within both Revenue Cycle and Clinical Operations as necessary.
13. Coordinate with peers across the Revenue Cycle organization, and with related stakeholders, on the management of third-party denials by working with the onsite Revenue Cycle Integration leaders, Patient Access Services and middle Revenue Cycle functions, Professional Revenue Cycle, Home Health and Hospice, and Behavioral Health to identify trends and implement denials prevention and/or recovery programs.
14. Routinely conduct payer trend analysis to ensure optimal processing and reimbursement, identify issues, communicate findings to CCHC PFS stakeholders, define solutions and initiate resolution.
15. Coordinate with peers across the Revenue Cycle organization on the management of PFS edits by working with the Unbilled Committee to identify trends and implement modifications to workflow to limit pre-billing edits.
16. Build strong relationships and facilitate productive communication between key revenue cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., Human Resources, IT, Finance, Managed Care, etc.)
17. Develop and maintain effective payer working relationships.
18. Assess direct reports’ performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken.
19. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
20. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

EDUCATION/EXPERIENCE/TRAINING:

• Bachelor's degree in Business Administration, Healthcare Management or related discipline preferred or the equivalent combination of education and experience.
• Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred.
• Minimum of three to five years of supervisory/management experience. Prior experience in a union environment preferred.
• Strong technical grounding, project management and implementation experience required. Proven leadership abilities and comprehensive knowledge of healthcare information systems. Epic Single Business Office (SBO) and clearinghouse experience preferred.
• Strong working knowledge of regulatory requirements, payer requirements, billing coding requirements (ICD, CPT, HCPCs, etc.), general revenue cycle management strategies, and industry best practices.
• Thorough knowledge of metrics, analytics, and data synthesis in healthcare patient financial services and revenue cycle management to identify trends, produce reliable forecasts and projections.
• Strong analytical and critical thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
• Excellent communication and organizational skills are required, with the ability to effectively communicate to physicians, patients, staff, payers and administration. Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.

Pay Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

• Strategic Planning and Execution:
• Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
• Content Creation and Management:
• Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
• Analytics and Reporting:
• Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
• Crisis Management:
• Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
• Collaboration and Leadership:
• Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
• Innovation and Trend Analysis:
• Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
• Community Engagement:
• Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
• Training and Development:
• Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
• Budget Management:
• Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
• Compliance and Governance:
• Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
  
  

• Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
• Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
• Establishes and maintains rapport and credibility with constituents at all levels across the enterprise
  
  

Company Overview:

Luye Pharma is fast-growing pharmaceutical company committed to advancing innovative therapies for Central Nervous System (CNS) disorders, with a primary focus on schizophrenia. Our pipeline includes promising new treatments such as Erzofri and Rykindo, which are set to launch in the U.S. market.

Position Summary:

In this role, you will collaborate closely with the US Head of Commercial Operations to design, implement, and manage data analytics and performance reporting systems. Your main responsibility will be to provide actionable insights that support decision-making and drive improvements in commercial outcomes. As the Manager of Commercial Analytics, you will serve as a key analytics partner for commercial leaders across sales, marketing, and operations in the US. You will offer valuable insights and recommendations to fuel growth, optimize field performance, and analyze market and patient trends. Additional key responsibilities include developing reporting processes and assisting with the coordination of Monthly Business Reviews, focusing on KPIs, forecasting variances, and updates to the Latest Estimate.

Report to: Head of Commercial Operation

Key Responsibilites:

• Develop and maintain performance dashboards and reports, integrating internal KPIs and external datasets to track business metrics, monitor progress toward sales goals, and evaluate operational performance.
• Conduct in-depth analysis of market trends and product performance to identify growth opportunities and risks.
• Evaluate overall business performance, including volume, market share, new patient starts, and KPIs, comparing actuals against forecasts and targets.
• Partner with Sales and Commercial Leadership to optimize territory alignments, call planning, and customer targeting, using analytical insights to improve sales coverage and operational efficiency.
• Assess performance and activity trends at sub-national levels to uncover opportunities, inefficiencies, and areas for improvement within the sales force.
• Prepare monthly business reviews, utilizing a combination of third-party market data (e.g., prescriber, chargebacks, 867, 852 data) and internal performance metrics to guide executive decision-making.
• Build and maintain performance dashboards and reports by integrating internal KPIs and third-party datasets to monitor business metrics, track progress against sales goals, and evaluate operational performance.
• Assist in designing incentive compensation structures and performance metrics, including goal setting and attainment analysis.
• Analyze market trends, physician and account-level data, and promotional effectiveness to support segmentation, targeting, and brand strategy.
• Provide support to field teams by addressing data and reporting requests, resolving inquiries, and delivering actionable insights for daily execution.
• Collaborate with cross-functional teams to develop demand forecast models.
• Conduct data analysis, reporting, and generate actionable insights to support commercial brand strategy and execution.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree
• 3-5 years of experience in relevant analytics roles within the pharmaceutical or life sciences industry.
• Strong understanding of the pharmaceutical industry and familiarity with third-party data sources (e.g., Symphony Health, IQVIA, etc.).
• Strong proficiency in Excel
• Exceptional analytical capabilities, including the ability to manipulate large data sets and apply advanced analytical methodologies.
• Experience with BI tools (Tableau, Power BI, Qlik etc.) preferred.

To all recruitment agencies: Luye does not accept unsolicited third party resumes, and all resumes must be submitted to HR Function.

The starting compensation range(s) for this role are listed for a full-time employee (FTE) basis. Additional incentive may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Luye Pharma is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Eli Lilly Concord

Title: TSMS Sterility Assurance Scientist

Type: 6 month contract w/ possible extensions

Schedule: Monday–Friday 8-5

Location: Concord site Concord, NC

Expected Compensation: $40-50/hr

Start date: ASAP

Benefits: Health, Dental, Vision, PTO, & Sick Days

Responsibilities

The Sterility Assurance Scientist is a technical role that assists in the development and implementation of the site’s sterility assurance programs and provides technical guidance and expertise in environmental monitoring, contamination control, aseptic process simulations, gowning/aseptic techniques, and cleaning/sanitization strategies, including disinfectant efficacy.

The principal role develops and implements a technical agenda and provides technical leadership for the Parenteral Process Team. This individual is also expected to serve as a mentor within the TSMS team and engage in upstream and external site activities related to sterility assurance and contamination control strategies.

Key Objectives / Deliverables

Provide oversight and technical guidance for sterility assurance programs at the manufacturing floor level.

Lead or provide technical support for sterility assurance activities including but not limited to:

• Airflow Pattern Testing
• Environmental Monitoring Performance Qualifications (EMPQ)
• Aseptic Process Simulations (APS / Media Fills)
• Cleaning, Sanitization, and Disinfection Programs
• Gowning within GMP Classified Areas
• Aseptic Processing Techniques
• Contamination Control

Additional responsibilities include:

• Assist in the development and implementation of facility monitoring and contamination control processes.
• Support development and implementation of the site contamination control strategy.
• Provide technical expertise related to cleaning and sanitization programs and disinfectant efficacy strategies.
• Support development and execution of cleanroom gowning and aseptic technique programs.

Sterility Assurance Program Support

Provide technical oversight for one or both of the following programs:

Environmental Monitoring (EM)

• Author Environmental Monitoring Performance Qualification protocols (EMPQ) and oversee execution.
• Evaluate EM data and author EM trend reports.
• Identify facility environmental isolates and maintain environmental isolate cultures.

Aseptic Process Simulation (APS / Media Fill)

• Author APS protocols and oversee execution.
• Evaluate APS data including personnel qualification results and author APS reports.
• Track and trend APS activities to ensure regulatory compliance and adherence to Global Quality Standards.

Additional Responsibilities

• Apply sterility assurance risk management principles to evaluate manufacturing processes and controls related to microbial, endotoxin, and particulate contamination risks.
• Analyze microbiological and manufacturing data to identify trends, discrepancies, and improvement opportunities.
• Provide technical support for root cause investigations associated with sterility assurance programs.
• Participate in internal and external audits as a sterility assurance subject matter expert.
• Create, execute, review, and approve technical documents and change controls related to sterility assurance programs.
• Collaborate with cross-functional teams to deliver TSMS objectives and quality goals.

Basic Qualifications

• Bachelor’s or Master’s degree in Microbiology, Biology, Biochemistry, Biochemical Engineering, Chemical Engineering, or a related scientific discipline.
• Demonstrated understanding of scientific principles related to sterile pharmaceutical manufacturing including:
• Microbiology

• Environmental Monitoring
• Sterility Assurance
• Validation
• Technical Services
• Quality Assurance within cGMP pharmaceutical manufacturing
• Senior level: 2+ years of pharmaceutical manufacturing experience (Microbiology, TSMS, Sterility Assurance, or related function)
• Principal level: 5+ years of pharmaceutical manufacturing experience (Microbiology, TSMS, Sterility Assurance, or related function)

Additional Skills / Preferences

• Strong interpersonal skills and ability to work cross-functionally within a team environment.
• Strong self-management and organizational skills.
• Strong written and verbal communication skills.
• Experience with data analysis and trending.
• Ability to wear appropriate PPE and work safely in manufacturing, warehouse, or laboratory environments.
• Ability to gown into cleanroom environments as required.

Additional Information

• Monday–Friday schedule.
• Role may initially support project activities and transition into routine manufacturing support as the facility and processes mature.
• Must be flexible to support production schedules, shutdowns, and operational needs.
• Occasional extended hours or off-hour work may be required.
• Tasks may require repetitive motion and standing or walking for extended periods.