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Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

The goal is to have interns turn into full time employees; Therefore, you will be given full time responsibilities day one. To add onto that, you will be working in a high velocity growth startup and will be required to move fast. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure: Base position is unpaid, however qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

What You'll Do

*During the internship you may choose the area to focus on...

Application Testing & Quality Assurance

• Design and execute comprehensive test plans for our healthcare portal
• Perform manual testing across web applications, APIs, and integrations
• Identify and document bugs, usability issues, and edge cases
• Test healthcare compliance features (HIPAA, document security, audit trails)

Test Automation Development

• Build automated test suites using modern testing frameworks
• Develop API testing scripts for healthcare data integrations
• Create performance testing scenarios for document upload/processing
• Implement continuous testing pipelines with CI/CD integration

AI/ML Quality Support

• Collaborate with our AI team on document processing accuracy testing
• Help validate machine learning models for healthcare document extraction
• Design test datasets for training and validation of AI systems
• Analyze and report on AI/ML model performance and data quality

Data Engineering Quality Assurance

• Develop data quality monitoring and validation processes
• Create automated checks for data integrity across MongoDB systems
• Build dashboards and alerts for data quality metrics
• Support ETL pipeline testing and validation

Process Improvement & Strategy

• Analyze current QA processes and identify optimization opportunities
• Research and recommend new testing tools and methodologies
• Participate in technical decision-making and sprint planning
• Document QA best practices and create team knowledge base

What We're Looking For

Required Qualifications:

• Currently pursuing or recently completed degree in Computer Science, Engineering, or related field
• Strong understanding of software testing principles and methodologies
• Experience with at least one programming language (Python, JavaScript, Java, etc.)
• Basic knowledge of databases (SQL/NoSQL) and API testing
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work in a collaborative environment

Preferred Qualifications:

• Experience with test automation frameworks (Selenium, Pytest, Jest, etc.)
• Knowledge of healthcare IT, compliance requirements, or regulated industries
• Familiarity with cloud platforms (AWS) and DevOps practices
• Experience with data analysis, ETL processes, or machine learning
• Previous internship or project experience in QA/testing roles

Technical Skills We'd Love to See:

• Testing Tools: Selenium, Postman, Jest, Pytest, Cypress
• Programming: Python, JavaScript, SQL
• Databases: MongoDB, SQL databases
• Cloud/DevOps: AWS, Docker, CI/CD pipelines
• Data Tools: Pandas, data validation frameworks
• Version Control: Git, GitHub

What You'll Gain

Professional Development:

• Real Impact: Your work directly affects a production healthcare platform used by hospitals
• Mentorship: Work closely with senior engineers and receive structured feedback
• Healthcare Domain Knowledge: Learn about healthcare compliance, accreditation, and regulatory requirements
• Enterprise Technology: Gain experience with production-grade systems, security, and scalability

Technical Skills:

• Advanced testing methodologies and automation frameworks
• Healthcare data processing and compliance requirements
• AI/ML model testing and validation techniques
• Data engineering and quality assurance practices
• Modern DevOps and CI/CD practices

Career Opportunities:

• Immediate Value: Potential upfront equity compensation based on qualifications
• Strong potential for full-time conversion based on performance
• Network with healthcare technology professionals
• Portfolio of real-world healthcare technology projects
• Experience that's highly valued in the growing healthtech sector

Our Tech Stack

• Frontend: React, Modern CSS
• Backend: Node.js, TypeScript, Python, RESTful APIs
• Database: MongoDB, with future SQL integrations
• Cloud: AWS (EC2, S3, Lambda, RDS)
• AI/ML: Document processing, natural language processing
• Security: HIPAA compliance, encryption, audit logging
• DevOps: Docker, GitHub Actions, automated testing

Compensation & Equity

• Base Position: Unpaid educational internship
• Equity/Stock Compensation: Available upfront based on applicant qualifications and experience level

Our Hiring Process

We believe in a transparent and thorough selection process that respects your time while ensuring mutual fit:

1. Initial Screening Call We'll discuss your background, experience, and career goals, while providing an overview of the role and our team culture.
2. Technical Interview We'll have an in-depth discussion about your experience and explore related technical concepts. You should be prepared to walk through every aspect of quality assurance as it pertains to your resume.

Ready to apply? We look forward to hearing from you!

MedLaunch is an equal opportunity employer committed to diversity and inclusion.

About Us

We're continuing to build a transformative healthcare accreditation platform that is revolutionizing how our clients and new hospitals manage compliance, quality improvement, and regulatory processes. Our platform combines cutting-edge technology with deep healthcare domain expertise to solve real problems for healthcare organizations nationwide.

The Opportunity

We are looking for motivated developers for our intern-to-full-time track. You will be given full-time responsibilities from day one in a high-velocity growth startup environment. You'll work directly with our engineering team on a production healthcare platform, gaining hands-on experience with enterprise-grade systems while making real contributions that impact our product and customers.

Compensation Structure:

The base position is unpaid; however, highly qualified candidates may receive upfront equity compensation based on their experience level and demonstrated capabilities. We evaluate each applicant individually and offer equity packages commensurate with their potential contribution.

About the Role We are hiring a Front-End Developer who can bridge the gap between front-end implementation, and design-to-code workflow. You will be responsible for a variety of tasks on the front-end, working on features all the way through to the final, pixel-perfect user interface.

Key Responsibilities

• Front-End Development: Build responsive, performant user interfaces and dashboards using React.js with modern patterns, implementing styling with a strong focus on raw CSS.
• Design & UI/UX Implementation: Collaborate with design by utilizing tools like Claude Code, Cursor, or Codex, adapting generated code, and focusing on pixel-perfect design implementation and mobile-first responsiveness using raw CSS/HTML.
• DevOps & Quality: Develop and maintain automated testing, version control using Git/GitHub, and contribute to CI/CD pipelines.

Technical Stack

• Front-End: React 18+ (JavaScript), Raw CSS, React Context/Query, Vite
• UI/UX: Raw CSS, HTML5, Figma

Required Qualifications

• Front-End Foundation: 2+ years of experience with React.js (JavaScript, modern patterns, hooks). Strong understanding of modern web security, data protection, and collaborative development workflows using Git/GitHub.
• Balance of use of a AI IDE (Cursor, Claude Code...) with your own logic and understanding
• Front-End Depth: Expertise in raw CSS and advanced JavaScript (ES6+), with proven ability to build complex, responsive, and performant UIs.
• UI/UX Implementation Depth: Experience specializing in raw CSS/HTML for advanced layouts, familiarity with AI Figma-to-code tools, and proven ability to adapt AI-generated code to align with an existing component architecture.

Preferred Qualifications (Nice to Have)

• Previous experience in a high-velocity team environment with separated responsibilities.
• Experience with DevOps practices (Docker, CI/CD).
• Experience contributing to or maintaining a react component library or design system.

Our Hiring Process We believe in a transparent and thorough selection process that respects your time:

• Initial Screening Call: Discussion of your background, experience, and career goals.
• Technical Challenge: A real-world technical challenge to complete at your own pace.
• Technical Interview: An in-depth discussion where you will walk through, debug, and defend your solution, demonstrating complete ownership and understanding of the entire codebase and architectural decisions—regardless of whether code was generated manually or with AI assistance.

We're looking for engineers who can think critically, adapt their approach, and truly understand the systems they build.

System Prompt Writer

Are you invested in the AI transformation that is well under way? Are you eager to bring your writing skills as well as your growing understanding of AI to help create unprecedented AI-powered experiences for people across the globe?

We’re looking for a highly creative, self-initiating, and AI-savvy writer to join us. We require written content to give guidance for the design of visual components, interaction flows, design concepts, and much more.

The ideal candidate will have a strong understanding of how knowledge and knowledge bases empower designers while at the same time enabling AI to provide quality design suggestions. They will need the ability to write concisely, and the capability to work across a vast ecosystem of product specificities. They will need to be comfortable working with agents across an agentic platform, working with tools like GitHub, VS Code, Claude Code and others for authoring needs. They will need to be a systems thinker, always mapping what they are delivering to the big picture. Most of all, the ideal candidate must care about people using technology inside and outside, making their experiences better.

Responsibilities:

• Write and product design documentation for the Design System
• Collaborate with a vast team of designers, product managers, and engineers across various teams to facilitate effective robust knowledge bases
• Leverage design knowledge for design component libraries to find gaps as well as redundancies
• Provide clear and concise instructions for designers and AI to drive coherent design across a broad spectrum of product areas

Requirements:

• Excellent writing and editorial skills with the ability to convey information concisely
• Strong understanding of design systems and component libraries
• Experience with tools and systems like GitHub, VS Code, Claude Code and others
• Experience with agents and agentic systems

Additional qualifications:

• Creative collaboration and problem-solving skills
• Experience with content publishing and content management systems
• Experience in customer research
• Experience with Figma

Collectiv is seeking a dynamic, results-driven Business Development Executive with a growth mindset and a hunter mentality to drive new business in a complex consulting environment. This role requires a proven track record in selling Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI-driven technologies.

Are you passionate about leveraging Data & AI to drive business transformation? At Collectiv, we empower organizations to unlock the full potential of Microsoft's Data & AI ecosystem. As part of our team, you'll build strong client relationships, drive strategic growth, and sell impactful solutions that shape the future of data-driven decision-making.

• Experience selling Microsoft Data & AI consulting services is required.
• Proven success in selling consulting engagements related to Microsoft Fabric, Power BI, Azure, Databricks, Copilot, and AI/ML solutions is required.
• Proven track record as a proactive business developer, excelling in identifying and closing net-new opportunities in a competitive market is required.
• Ability to act as a trusted advisor, addressing complex business challenges with data strategy, analytics, and AI-driven solutions.
• Experience selling at the C-suite level, driving strategic business transformation.
• Growth mindset, with a focus on overcoming obstacles, executing high impact initiatives, and delivering tangible business outcomes.

• You are a proactive dealmaker who excels at identifying and closing high-value opportunities in the Data & AI space.
• You are a self-motivated, strategic thinker who thrives in complex sales cycles and consultative engagements.
• You bring energy, collaboration, and perseverance, navigating challenges to drive successful outcomes.
• You have exceptional interpersonal skills, building trusted relationships with clients, partners, and internal teams.
• You anticipate challenges and address objections with a solutions-oriented, consultative approach.
• You are a persuasive communicator and influencer, effectively aligning technology solutions with business needs.

• Specialize in Microsoft Data & AI solutions, including Microsoft Fabric, Power BI, Azure, and AI-driven technologies.
• Identify, develop, and close high-impact data transformation opportunities, managing the entire sales lifecycle.
• Drive revenue growth by cultivating strong relationships with enterprise and mid-market clients.
• Partner closely with Microsoft teams and ecosystem collaborators, leveraging co-sell opportunities and joint go-to-market strategies.
• Build and maintain a strong sales pipeline, ensuring consistent and sustainable business expansion.
• Stay ahead of market trends, competitive landscapes, and emerging Microsoft Data & AI advancements to offer informed solutions.
• Work in collaboration with Collectiv's consulting and delivery teams, ensuring smooth transitions from sales to execution for client success.

Join Collectiv for a rewarding career in a fully remote work environment with quarterly in person team experiences and a competitive compensation. We provide a clear growth trajectory with professional development opportunities and a top-shelf benefits package. Enjoy unlimited time off and 100% covered health insurance, encompassing medical, dental, and vision plans for you and your family. Our comprehensive offerings, from a competitive 401(k) with a 4% match to educational assistance, tech stipend, and discounts on various goods and services, demonstrate our commitment to your well-being and success. At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and unparalleled benefits prioritizing your financial, physical, and emotional well-being.

Collectiv is the leading boutique consulting and strategy firm specializing in Analytics, Planning and AI with Power BI and the Microsoft Data Stack.

Our mission at Collectiv is simple: We help enterprises make better decisions.

Our Core Values:

Growth Mindset Bring solutions, not problems.

Excel with Humility Be humbly brilliant.

Communicate Actively and Empathically Listen, ask, understand, help.

Work Hard, Play Hard Results are proportional to effort.

Keep Calm and Carry On Stay cool, calm and Collectiv.

Role: Security Architect / AI Security AppSec Architect

Location: Boston, MA - Hybrid 3 days per week

Duration: Long term Contract

JOB PURPOSE:

We are seeking a Security Architect / AI Security AppSec Architect to assist in the strategic evaluation and secure implementation of our AI Agent Framework. As AI adoption accelerates across our investment and research teams, this role will be pivotal in ensuring our systems remain secure, resilient, and compliant. You will combine high-level architectural oversight—specifically evaluating new and emerging AI technologies—with hands-on engineering.

Reporting to the Director of Security in Global Security organization, you will research security controls, validate emerging architectural patterns, and define the governance standards for M365 Copilot Agents and autonomous agents built on Azure AI Foundry.

Primary Responsibilities:

Technology Evaluation & Security Architecture

• Emerging Tech Research: Proactively evaluate new AI tools, frameworks, and LLM providers to assess their security posture and suitability for a highly regulated investment environment.
• Architectural Design: Design and validate secure architectural patterns for AI agent integration within the organization’s ecosystem, ensuring data privacy and IP protection.
• Threat Modeling: Conduct deep-dive analysis of AI-specific threats (prompt injection, model inversion, data poisoning) and architect systemic mitigations.
• Platform Assessment: Evaluate the security capabilities of Azure AI Foundry, M365 Copilot Studio, and the Microsoft Graph API against the organization’s compliance standards.
• MCP Specialization: Assess Model Context Protocol (MCP) security best practices, designing isolation strategies for context management.
• As a security architect, assist with evaluations of other technologies being evaluated with via our Enterprise Architecture Review Board

Technical Implementation & Validation

• Hardening & Standards: Create hardening checklists and configuration standards for AI platforms that bridge the gap between innovation and rigorous risk management.
• Identity & Integration: Test and document sophisticated integration approaches with Azure Key Vault, Entra ID, and Managed Identities.
• Security Telemetry: Implement advanced logging, auditing, and monitoring for AI agent telemetry to ensure visibility into autonomous actions.
• Governance & Standards Development
• Design Principles: Lead the creation of the organization’s AI Agent Security Design Principles document.
• Policy Authoring: Working with various teams assist in developing technical sections of governance policies that address the risks of emerging AI technologies and autonomous workflows.
• CI/CD Integration: Identify and bridge control gaps in existing CI/CD pipelines to support secure, automated AI deployments.
• Stakeholder Collaboration: Translate complex security architectures into actionable implementation guides for developers and investment tech teams.

Required Qualifications:

• Architectural & Technical Skills
• 5+ years in Cloud Security/Architecture with deep hands-on Azure platform experience.
• AI Specialization: Hands-on experience with Azure AI Services, Azure OpenAI, and Azure AI Foundry (or similar platforms like AWS SageMaker).
• Modern Identity: Expert-level understanding of Microsoft Entra ID, Service Principals, and Managed Identity in a complex enterprise environment.
• Emerging Protocols: Deep familiarity with Model Context Protocol (MCP) and its implications for data isolation and session security.
• GenAI/LLM Expertise: Strong grasp of RAG (Retrieval-Augmented Generation) patterns and vector database security.
• Security Implementation & Strategy
• Zero Trust: Proven track record of implementing Zero Trust controls in financial services or cloud-native environments.
• Automation: Experience with Infrastructure as Code (Terraform, Bicep) to codify security guardrails.
• Threat Assessment: Familiarity with the OWASP Top 10 for LLMs and AI-specific vulnerability scanning.

Preferred Qualifications:

• Certifications: Azure Security Engineer Associate, Azure AI Engineer Associate, or CISSP/CCSP.

Electrophysiologist - Wisconsin

• Join a well-established robust cardiology practice with a strong referral base and advanced practice provider support. Perform complex ablations and device implants while collaborating closely with primary care and specialty teams, supported by Epic EMR and DAX Copilot. Benefit from after-hours nurse triage, teaching opportunities, and partnership with a hospital system in a physician-led group focused on your career growth and work-life balance.

Practice Highlights

• Established practice with a strong referral base
• Advanced Practice Provider for outpatient and inpatient support
• Ablation including Atrial, Ventricular Tachycardia, and Outflow Tract Ventricular Tachycardia
• Implantable Cardioverter-Defibrillator, Pacemaker and Biventricular pacemaker implants
• Collaboration with Prevea primary care and specialty providers
• After hours nurse triage to assist with patient calls
• EMR: Epic
• Work in partnership with a hospital system with specialized physician support
• Teaching opportunity with medical students and residents
• Currently utilizing AI ambient dictation technology (Microsoft DAX)

Compensation & Benefits:

• Competitive compensation with signing bonus and relocation assistance
• Health, dental, life, and disability insurance (full- and part-time eligibility)
• 401(k) with dollar-for-dollar match up to 6%, plus additional discretionary contribution (3 6%)
• Malpractice and tail coverage provided through the Patient Compensation Fund
• CME allowance of $4,000 per year (with three-year rollover)
• Paid state and local medical society dues
• Eligible for shareholder status after approximately one year

Interventional Cardiologist Northeast Wisconsin

• We invite new and experienced Interventional Cardiologists to join a well-established and collegial practice offering advanced minimally invasive programs, a manageable call schedule, and outstanding surgical and hospital support. This is an opportunity to thrive in a physician-led environment that values collaboration, innovation, and work-life balance.

Practice Highlights:

• Established Cardiology group based on the campuses of HSHS St. Mary s and St. Vincent Hospitals
• Call Schedule: General 1:5 Interventional 1:4
• Built-in hospital rounding time within schedule templates
• Read and interpret echocardiograms, stress imaging, EKGs, rhythm monitors, and cardiac CTA
• Advanced programs including TAVR and Watchman
• Strong collaboration with cardiac surgeons, primary care, and specialty providers
• After-hours nurse triage support
• Epic EMR and Microsoft DAX Copilot AI ambient dictation
• Teaching opportunities with medical students and residents

Compensation & Benefits:

• Competitive compensation with signing bonus and relocation assistance
• Health, dental, life, and disability insurance (full- and part-time eligibility)
• 401(k) with dollar-for-dollar match up to 6%, plus additional discretionary contribution (3 6%)
• Malpractice and tail coverage provided through the Patient Compensation Fund
• CME allowance of $4,000 per year (with three-year rollover)
• Paid state and local medical society dues
• Eligible for shareholder status after approximately one year

Community Highlights: