Geisinger Mychart Help Jobs in Usa
10,729 positions found
Promotes adaptive responses of patient and family to achieve the highest level of patient care, promote safety, and maximize patient satisfaction.
Exhibits compassionate care during patient-nurse interactions.
Coordinates patient care and interaction of staff.
Meets the qualifications to provide care for patients in their assigned nursing unit.
Responsible for ensuring the very best patient and family experience by optimizing all interactions.
Completes assessments as established by scope of practice and unit standards.
Addresses physical, psychological, social, cultural, and spiritual needs of patient and family throughout the continuum of care.
Formulates, coordinates, and provides plan of care as established in unit standards including, patient and family education, family needs and discharge planning throughout hospitalization with members of the interdisciplinary team.
Provides direct patient care including, treatments, medications, and diagnostic studies according to policy and procedure.
Evaluates effectiveness of nursing interventions and revises plan of care based upon patient response to interventions.
Initiates collaboration with physicians, ancillary personnel, and other interdisciplinary team members and acts to proactively resolve and facilitate patient needs.
Problem solves, troubleshoots and takes corrective measures in the care and handling of equipment.
Participates in unit-based decision-making regarding the utilization of evidence- based practice.
Actively participates as a team member working toward team goals of the unit and organization and is accountable for unit and system specific metrics.
Actively participates in patient quality and safety education programs and other activities designed to improve departmental and organizational quality and safety.
Work is typically performed in a clinical environment.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
The specific statements in this profile are not intended to be all-inclusive.
They represent typical elements considered necessary to successfully perform the job.
Position Details Geisinger Wyoming Valley Campus is proud to receive ANCC Magnet Recognition®, the highest and most prestigious distinction a health care organization can receive for nursing practice and quality patient care.
Graduate Nurses & Experienced RNs are hired into the following units at GWV (based on availability): Advanced Acute Care Cardiovascular/Stroke Cardiac Special Care Unit Electrophysiology Unit Emergency Department Float Pool Intensive Care Unit Labor & Delivery NICU Observation Unit Oncology 5 Operating Room Orthopedic, Trauma, Surgical Pediatrics Perioperative Progressive Care Unit Vascular Access Schedule may vary based on unit needs.
Every other weekend and holiday requirements.
Education Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.
Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.
We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.5c143e31-5e48-4549-b638-05792d185386
IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience
Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire
We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.
You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.
This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.
Key Experience We’re Looking For
Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:
Epic MyChart & Digital Consumer Applications
- Epic MyChart and MyChart Mobile
- MyChart Care Companion configuration and workflow management
- Epic Hello World
- Patient messaging workflows and monitoring
Integrations & Digital Health Connectivity
- SMART on FHIR app integrations
- Care Everywhere awareness
- MyChart Central and Share Everywhere
- Third-party integrations (telehealth, billing, CRM platforms)
Telehealth & Video Visits
- Video visit workflow configuration
- Troubleshooting connectivity issues
- Device readiness (camera/microphone validation)
- Video visit scheduling and configuration
Monitoring & Reporting
- Monitoring patient message volume and workflow performance
- Root cause analysis of system failures
- Adjusting build/configuration to improve user experience
- Collaboration with marketing, access, and digital teams
MyChart Care Companion
- Building and maintaining care pathways
- Configuring tasks, questionnaires, and educational content
- Managing reminders, notifications, and escalations
- Outcome tracking and patient engagement analytics
- Workflow testing, validation, and ongoing maintenance
Digital Experience Platforms
- Physician intranet widgets and digital content configuration
- MyChart intranet updates, knowledge resources, and training materials
- Collaboration with internal teams to support digital engagement strategies
Role Responsibilities
Working within Agile and other IT frameworks, the IT Analyst Senior will:
- Partner with stakeholders to gather, analyze, and document business and technical requirements
- Support and enhance Epic and healthcare applications
- Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
- Lead application upgrades and project initiatives
- Design and implement solutions across the software development lifecycle
- Maintain vendor-supported application versions
- Collaborate with vendors on complex escalations
- Maintain application infrastructure health including patching and system maintenance
- Provide documentation, training, and knowledge sharing across teams
- Participate in on-call rotations for application support
- Mentor junior team members and facilitate knowledge sharing
Required Qualifications
Education
- Associate’s degree or equivalent experience required
- Bachelor’s degree preferred
Experience
- 5+ years of IT or healthcare application support experience
- Experience supporting Epic or healthcare technology platforms strongly preferred
Certifications (Preferred)
Candidates may be asked to obtain certifications within one year of hire.
Examples include:
- Epic Certification (MyChart)
- ITIL Certification
- CompTIA A+
- SQL Certification
- Certified Scrum Developer (CSD)
- OnBase Certification
- RHIT / RHIA
- CAHIMS
- 3M 360 Systems Administrator
Core Competencies
Successful candidates will demonstrate:
- Strong communication and stakeholder collaboration
- Analytical thinking and problem solving
- Adaptability in fast-paced Agile environments
- Ability to translate technical and business requirements into practical solutions
- A collaborative mindset focused on continuous improvement
If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.
About RFS®
At RFS®, we don’t just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality.
As RFS® continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We’re looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.
Role Overview
The IT Coordinator supports the day-to-day operation of the company’s technology systems and provides internal help desk support across the organization.
This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.
You’ll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.
This position is based in Brooksville, FL, with hybrid flexibility depending on operational needs.
Key Responsibilities
- Provide help desk support and resolve internal technical issues across company systems
- Troubleshoot hardware, software, and user access issues for Team Members
- Configure laptops, mobile devices, and system access for new employees prior to onboarding
- Administer and support internal platforms including Salesforce and Microsoft 365
- Maintain user permissions and system configurations across company tools & platforms
- Assist with the development and maintenance of internal documentation, SOPs, and system procedures
- Monitor recurring issues and help identify opportunities to improve system workflows and processes
What Makes You a Fit
- Experience in IT support, help desk, or systems administration
- Hands-on experience supporting Salesforce or similar CRM platforms
- Strong troubleshooting and problem-solving ability
- Comfortable supporting both hardware and cloud-based systems
- Clear communication skills and the ability to assist non-technical users
- Organized and systems-minded with the ability to manage multiple support requests
- Service-oriented mindset with a desire to help teams succeed through reliable technology
What We Offer
- Competitive compensation and quarterly performance incentives
- Growth opportunities as RFS® expands
- Collaborative, high-performance culture
- Hands-on training & professional development support
- Tuition reimbursement & opportunities to expand technical certifications
We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.
Help Desk Technician Responsibilities:- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- An Associate's degree in computer science or related field.
- A strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
IT Helpdesk & Support Manager
Exciting opportunity to join a growing Fortune 500 organization!
You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.
This is a direct hire position.
You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).
Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.
RESPONSIBILITIES:
- Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
- Manage daily Helpdesk operations, including staff schedules & workload distribution
- Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
- Establish & enforce Helpdesk policies, procedures, & SLAs
- Act as primary escalation point for complex or critical technical issues
- Identify recurring technical issues & implement root-cause solutions to improve stability
- Maintain & improve internal documentation, Knowledgebase, & SOPs
- Oversee onboarding & ongoing training programs for IT Technicians
- Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
- Coordinate with other IT teams to resolve system-wide problems & ensure compliance
- Collaborate with various depts. to ensure IT support alignment with business goals
REQUIRED:
- 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
- 5+ years of hands-on IT Support or Helpdesk experience
- Strong technical understanding of IT systems, hardware, software, & networks
- Ability to mentor & train new IT Technicians
- Experience with ITSM systems & remote support tools
- Experience in data management & reconciliation
- Strong analytical, problem-solving, communication, & customer service skills
- Must have a driver mindset with a high sense of urgency in a fast-paced environment
- Must pass a background check & drug test (excluding THC)
- Must have a valid driver's license, reliable vehicle, & clean driving record
PREFERRED:
- ITIL certifications
- Budgeting & vendor management experience
- SLA & KPI management experience
- Cybersecurity compliance knowledge
W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship
Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.
Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.
At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.
Job Description:
We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.
Basic Requirements:
- Ability to obtain a U.S. Federal Position of Trust clearance designation.
- Must reside in and be able to perform work in the United States.
- Must have lived in the United States for 3 of the last 5 years.
- One or more years of proven experience in an IT service desk or customer service environment.
Additional Bonus Qualifications:
- Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
- Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
- Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
- Thrive in a collaborative environment and maintain a positive, professional demeanor.
- Excellent verbal and written communication skills.
- Previous experience working on a Federal Service Desk project.
- ServiceNow knowledge or experience is a big plus.
- Experience with cloud-based Call Center Software, specifically CXone.
- Knowledge and/or experience of Agile methodologies in a Service Desk environment.
- Experience with utilizing Atlassian tools like JIRA and Confluence.
Responsibilities:
- Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
- Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
- Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
- Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
- Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
- Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
- Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
- Support the development, management and use of customer support scripts.
- Assist with the preparation or maintenance of standard operating procedures and protocols.
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow
EEO Statement:
Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at
WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.
WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.
For more information, check out our website at Description
The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.
The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):
- Teamwork - Fosters inclusion and encourages respectful debate.
- Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
- Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
- Noble Intent - Prioritizes integrity and collective success.
- Determined - Takes initiative and seeks solutions.
- Transparent - Embraces open, honest communication.
- Curious - Pursues knowledge and challenges the status quo
Duties & Responsibilities
- Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
- Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
- Document issues and resolutions in the service desk system, escalating when necessary
- Set up and configure new workstations, user accounts, and access permissions
- Assist with onboarding and offboarding processes, including asset tracking and account provisioning
- Coordinate with other IT team members to ensure timely issue resolution and project support
- Maintain a high level of professionalism and user satisfaction in all interactions
- Install hardware and software as needed
- Interfaces with users in support of moves, installs and schedules
- Support other Helpdesk activities as directed by management
- Ability to travel to Missouri locations and additional WireCo locations as needed
- Performs all other duties as assigned
Required Qualifications
- Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
- Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
- Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
- Familiarity with IT Help Desk support software
- Must be detail-oriented and capable of producing clear and concise documentation
- Able to carry/move/lift 40 pounds of IT equipment between the sites
Preferred Qualifications
- Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
- Manufacturing process flow knowledge
Materials and Equipment Directly Used
- Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier
Additional Information
- Must be legally authorized to work in the United States without restriction
- An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
- Must be willing and able to pass a post-offer drug screen and physical (if required)
- Must be 18 years of age or older
- Equal Opportunity Employer/Veterans/Disability
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.
- Provide first level contact and communicate resolutions to end users via phone for ticketing system
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Properly escalate unresolved questions/issues to the next level of support
- Track, route and redirect problems to correct resources
- Meet or exceed SLAs in response to resolving tickets and phone support request
- Install, modify, and repair computer software
- Walk end users through problem solving process
- Follow up with end users, provide feedback and see problems through to resolution
- Use excellent customer service skills to exceed users' expectation
- Recommend procedure modifications or improvements as needed
- Preserve and grow your knowledge of help desk systems, products, and services
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Qualifications
Education/Training:
- High school diploma, GED or equivalent
- Prior information technology or help desk experiencepreferred
- BSc/BA in IT, Computer Science or relevant field a plus
Skills:
- Proven experience as a help desk technician or other customer support role in
- Tech savvy with working knowledge of office automation products, remote endpoint management tools.
- Excellent communication skills
- Customer-oriented, ability to work independently as well as in a team and remain on task
- Good understanding of computer systems, mobile devices and other technology products
- Ability to diagnose and resolve basic technical issues quickly
- Must have a valid driver's license
Experience:
- A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience
- All applicants must be 18 years of age or older
Other Job Information
Hours: Fill In hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $21.75/Hr.
Maximum
USD $30.50/Hr.
The Ohio Department of Transportation, District 11, is now accepting applications for our Summer Transportation Seasonal Help (TSH) Program for the following counties: Belmont, Carroll, Columbiana, Harrison, Holmes, Jefferson, and Tuscarawas Counties. This is a temporary seasonal program for 40 hours per week not to exceed 560 total hours. There are multiple positions, your application will be considered for all positions.
What You Will Do:
- Flagging/traffic control for highway maintenance crew
- Driving pickup truck to set out/pick up signs & follow mowing crew
- Roadside litter pickup, Clean &/or wash vehicles & equipment
- Cleaning/hosing down garage areas
- Using weed eater to trim around building, fences, etc.
- Help clean up roadsides when work crews are cutting brush/tree trimming
- Answer phone &/or radio when clerk is unavailable
Why Work for the State of Ohio:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
QualificationsMust be 18 years old or a high school graduate who has attained the age of 17 years. Requires valid Driver's License. Works outside exposed to weather (e.g., including rain, lightening, humidity & hot temperatures in summer time) & on-going traffic; cooperate with co-workers on group projects; exposed to unpleasant surroundings to include dead animals, ditches with water & sewage, loud noise from equipment & traffic, confined work area while driving truck during regular shift, exposed to insects such as bees, mosquitoes, flies & spiders; exposed to rodents to include mice & rats; exposed to stray dogs, dirt, dust, fumes, poison ivy/sumac & pollen.
All applications must clearly indicate how the minimum qualifications & position specific minimum qualifications, if applicable, are met. Applications that do not indicate this, will not be given consideration. If operating state owned vehicle, must show proof of valid driver's license. These positions are overtime eligible based on FLSA Standards. Temporary/Seasonal appointments are unclassified pursuant to O.R.C. 124.30 (B).
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Job Title: Level 1 IT helpdesk agent
Skills: Troubleshooting, IT helpdesk
Experience: 1+ Years
Job Location: Sioux Falls, South Dakota
Onsite role and Full time
We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:
- Provide Level 1/2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
