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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Chicago, IL

It is a Hybrid role in Chicago, IL

Job Description

Role Overview

The Guidewire Senior Business Analyst / Functional Lead is responsible for leading requirements, functional design, and end‑to‑end solutioning across Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter). This role works closely with business stakeholders, architects, technical teams, and QA to ensure successful delivery of Guidewire implementations and enhancements.

The Senior BA/Functional Lead provides domain expertise, drives requirement clarity, ensures alignment across teams, and often leads small functional pods within Guidewire programs.

Key Responsibilities

Business Requirements & Functional Analysis

Lead requirement‑gathering sessions with business users, SMEs, product owners, and underwriting/claims/billing teams.

Translate business needs into clear functional requirements, user stories, acceptance criteria, and workflows.

Analyze current‑state and future‑state processes; identify gaps and recommend optimal solutions.

Create functional specifications, process maps, BRDs/FRDs, and configuration requirements for Guidewire modules.

Guidewire Functional Leadership

Serve as the functional expert for PolicyCenter, BillingCenter, or ClaimCenter based on project needs.

Guide configuration teams on field changes, business rules, rating logic, questionnaires, underwriting rules, billing plans, claims transactions, and workflows.

Validate that designs align with Guidewire out‑of‑the‑box capabilities and recommend appropriate extensions when needed.

Support design discussions with technical architects, integration teams, and data teams.

Required Skills & Experience

12+ years of experience as a Business Analyst, with at least 3-5 years in Guidewire implementations.

Strong functional expertise in one or more Guidewire products:

PolicyCenter (UW, Rating, Product Model, Policy Transactions)

BillingCenter (Billing Plans, Payments, Invoicing, Delinquency)

ClaimCenter (FNOL, coverage validation, reserves, payments, recovery)

Strong understanding of P&C insurance domain (underwriting, policy, billing, claims).

Experience writing user stories, functional specs, and acceptance criteria in Agile environments.

Ability to lead functional teams and collaborate closely with architects, developers, and QA.

Strong proficiency in tools like Jira, Confluence, Visio, Excel, and Agile management tools.

Preferred Qualifications

Guidewire Business Analyst or Specialist certifications.

Experience with Guidewire Cloud or cloud transformation programs.

Knowledge of SQL, data analysis, and API/integration patterns.

Experience with rating engines, product configuration, or third‑party integrations."

The base compensation range for this role in the posted location is: 140,000 to 150,000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Life and disability insurance

Employee assistance programs

Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

** We will only consider applicants who are currently residing in South Florida**

About MMG

MMG Equity Partners is a Miami-based, family-led real estate investment and development platform with a portfolio of retail shopping centers across South Florida. Beyond the real estate business, MMG operates a private family office that manages investments, insurance, and financial reporting across multiple entities and family members. MMG separately owns Tamarack Resort in Idaho. We are a flat, fast-moving organization where you will work directly with principals — not layers of management.

This is a ground-floor role. We are building the function from scratch. The right person will define what AI means at MMG, then build it.

The Role

The Director of AI Initiatives & Adoption is responsible for identifying, implementing, and managing AI tools and systems that meaningfully improve how MMG operates across real estate and family office functions. Every project you take on must connect to a business outcome — faster decisions, better data, more deals, reduced overhead.

You will own four things: identifying where AI creates real value at MMG, building or procuring the tools to capture that value, driving adoption across the team and continuously improving how those tools are used, and ensuring the systems are secure and maintainable. Implementation without adoption is not success.

• Reports to Managing Director
• Direct reports - contractors and freelancers as needed
• Current IT Enviroment - outsourced IT for network support

Current Tech Stack (what you are walking into)

You need to understand these systems deeply. Part of your job is figuring out how to connect them and leverage AI to make us more productive/competitive

What you will work on

Below are four areas where we believe AI creates the nearest near-term value at MMG. You first job is to work with the leaders in each area to assess each, prioritize, and build a 6-month roadmap. In addition to the below, the right individual will identify a myriad of other AI use cases to add value and reduce repetitive tasks.

1. Leasing and Tenant Prospecting

MMG owns retail shopping centers and is responsible for filling vacancies with the right tenants – while we work with third party leasing firms, we wish to supplement their efforts by generating direct leads.

• Design and build AI scraping tools to compile databases of South Florida retailers and service businesses for targeted uses
• Build a tool to identify prospective uses/tenants: given a vacancy (size, location, co-tenancy, demographics), which business types and specific operators are the best candidates?
• Design and build AI-assisted leasing outreach workflow: targeted uses identified for vacancies → database queried → outreach drafted and sent → responses tracked in Dynamics (or other CRM)
• Activate Microsoft Dynamics (or other) as the CRM for online leasing
• Identify tools or workflows to monitor existing tenant health (sales reporting, foot traffic, business review signals) to get ahead of vacancies before they happen
• Identify and implement AI-assisted lease abstracting tool to best fit our environment

2. Real Estate Acquisitions

MMG evaluates potential acquisitions across South Florida. Today this process is manual and dependent on individual knowledge. AI can accelerate every stage.

• Design and build AI scraping tools to compile databases of South Florida real estate owners
• Build an AI-assisted underwriting workflow that pulls property data, comps, and market context into a structured analysis template
• Identify AI tools for market intelligence — rent growth trends, cap rate movements, retail category performance by submarket
• Evaluate AI-powered deal sourcing tools (e.g. CoStar integrations, off-market sourcing platforms

3. Private Family Office

MMG's family office manages investments, insurance, and financial reporting for family members. This is a sensitive area requiring strict data governance — but it also has high-value AI applications.

• Addepar AI integration: explore ways to use AI to generate plain-language investment performance summaries and financial reports from Addepar data, reducing manual reporting time
• Insurance management: build a structured database or AI assistant for tracking insurance policies (G/L, personal property, family member policies) with renewal alerts and coverage gap analysis
• Document intelligence: connect family office files in SharePoint to an AI interface for on-demand retrieval of partnership agreements, tax documents, and legal filings
• Evaluate data governance and access controls for family office data — this is sensitive personal and financial information; AI access must be role-based and audited

IT Infrastructure and Security

You are not a network administrator — we have an outsourced IT firm for that. But you are responsible for AI governance at MMG: ensuring every AI tool introduced into the environment meets a clear security and accountability standard.  Practically, this means:

• Evaluating AI vendors for data handling practices — what data leaves our environment, where it is stored, and how it is used for model training
• Defining and enforcing a data classification policy: what information can be sent to external AI APIs, what must stay on-premise or in private cloud environments
• Working with IT firm to ensure AI tools are deployed within the MS365/Azure security perimeter where possible
• Evaluating the Claude Teams → Claude Enterprise migration and the Microsoft Connector configuration for SharePoint access — specifically, controlling which documents are accessible to AI and by which users
• Vetting any third-party AI integrations (i.e. ZoomInfo, Yardi, etc.) for compliance with firm data policies

Prompt Library & AI Adoption

Building the tools is only half the job. The other half is making sure the team actually uses them — and uses them well. This requires two ongoing responsibilities that most AI roles underestimate.

Prompt Library

You will build and maintain a living prompt library — a curated set of tested, optimized prompts for every recurring AI task at MMG. Examples include: underwriting analysis from a rent roll, lease abstraction for a specific clause type, tenant outreach drafts by use category, and insurance renewal gap analysis. The library lives in SharePoint, is accessible to the full team, and is updated continuously based on user feedback and evolving business needs. A well-maintained prompt library is what turns AI from a tool that one person uses well into a capability that the whole organization depends on.

Adoption Monitoring & Continuous Improvement

You are responsible for whether AI tools actually get used — not just whether they get deployed. This means tracking adoption across the team, identifying where workflows are not sticking, providing training and troubleshooting support to staff using AI tools, and iterating on both the tools and the prompts based on real usage patterns. You will serve as the primary internal resource for the team when they hit limitations or need guidance on how to get better outputs. Deployment without adoption is a sunk cost.

What we are looking for

Required:

• 3–6 years of experience in data, technology, or AI — ideally in a context where you had to figure things out without a large team around you
• Hands-on experience with AI tools and LLM platforms — not just using them, but building workflows, prompts, and integrations on top of them
• Demonstrated ability to connect AI capabilities to specific business outcomes (not just technology for its own sake)
• Comfort with the Microsoft 365 ecosystem — SharePoint, Dynamics, Teams, Azure
• Ability to manage and direct contractors and developers without being the one writing all the code
• Non-technical stakeholder communication — you will regularly present AI recommendations, tool evaluations, and implementation roadmaps directly to the principal(s) who are real estate operators, not technologists. The ability to translate AI capabilities into business outcomes (not feature lists) is non-negotiable. If you cannot explain why a tool matters in terms of time saved, deals sourced, or risk avoided, you will not be effective in this role
• In-office presence at Pinecrest HQ is required initially (possible hybrid in the future)

Preferred

• Experience in commercial real estate, property management, or a related field
• Familiarity with Yardi, Addepar, or similar platforms
• Background that includes both technical work (building things) and strategic work (recommending what to build)
• Experience implementing AI in a small-team / resource-constrained environment

About Us:

Spencer's is a luxury spa group with locations in the New York City and Los Angeles areas. Offering top-tier wellness treatments in a luxurious setting, Spencer’s focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.

Overview:

The Operations Manager oversees business operations for the Spencer’s portfolio. The Operations Manager leads in ensuring success across people, operations, and sales in each location. This role oversees Spencer’s processes, documentation, and training across all areas of onsite operations. This is a critical leadership position, responsible for driving the organizational and revenue success for each location.

The Operations Manager works cross-functionally with department leaders to standardize operations, improve efficiency, maintain compliance, and support a high-quality guest and employee experience.

Location: HQ, NYC

Travel: 30%

Position Type: Full-Time, In-office (Soho)

Compensation Range: $115,000 - 120,000

Key Responsibilities:

Operational Process Management

• Oversee and continuously improve operational workflows across all onsite departments.
• Identify process gaps, inefficiencies, and opportunities for operational improvements.
• Develop and implement standardized procedures to ensure consistency and quality of execution.
• Monitor operational performance and implement solutions that improve efficiency, productivity and service quality.

Policies and Compliance

• Develop, implement, and maintain operation policies that align with company standards and regulatory requirements.
• Ensure teams understand and follow company policies, operational guidelines, and safety protocols.
• Partner across all departments to ensure compliance with applicable laws, workplace regulations, and company policies.

Documentation and Standard Operating Procedures

• Create, maintain, and update Standard Operating Procedures (SOPs) and operational manuals.
• Ensure documentation is clear, accessible, and consistently used across teams.
• Maintain centralized operational documentation and ensure version control and updates are communicated effectively.

Training and Development

• Design and implement training programs for operational staff and managers.
• Develop onboarding and continuing education programs that ensure employees are fully trained on procedures and standards.
• Partner with department leaders to identify training needs and implement skill development initiatives.
• Evaluate training effectiveness and update materials as operational needs evolve.

Cross-Department Coordination

• Work closely with department managers to align operational standards and ensure consistent execution.
• Facilitate communication between departments to ensure smooth day-to-day operations.
• Support new operational initiatives, launches, and changes by coordinating processes and training.

Operational Auditing and Continuous Improvement

• Conduct regular operational audits to ensure compliance with processes and standards.
• Analyze operational data and feedback to identify improvement opportunities.
• Lead initiatives that streamline workflows, reduce errors, and enhance operational performance.

• Provide direct supervision and operational leadership to Credentialing Specialists and Administrative Secretary.
• Ensure timely, accurate, and compliant processing of:
  • Initial appointments
  • Reappointments
  • Privilege requests and modifications
  • Resignations, leaves of absence, suspensions, and reinstatements
• Confirm adherence to:
  • Medical Staff Bylaws, Rules & Regulations, and policies
  • Credentialing and privileging criteria
  • Regulatory and accreditation standards (TJC, CMS, Medicaid, NCQA)
• Serve as the final internal operational review prior to submission to:
  • Credentials Committee
  • Medical Executive Committee (MEC)
  • Governing Board, as applicable

• Collaborate closely with the Delegation Analyst and Senior Director to ensure:
  • Credentialing Specialists understand and meet expectations related to delegated credentialing workflows.
  • Credentialing processes align with NCQA delegated credentialing requirements and payor expectations.
• Serve as an escalation and coordination point when issues arise that impact credentialing accuracy, timeliness, or delegation readiness.
• Support cross-functional problem-solving related to:
  • Data integrity
  • File completeness
  • Audit findings
  • Process gaps affecting delegation
• Maintain flexibility to assist or step in alongside the Senior Director as needed to support delegation-related initiatives or operational continuity.

• Assign, prioritize, and monitor daily and long-term work assignments for credentialing staff.
• Conduct ongoing performance coaching, feedback, and corrective guidance in collaboration with the Senior Director.
• Participate in performance evaluations and staff development planning.
• Approve staff PTO requests in coordination with the Senior Director; ensure appropriate coverage and continuity of operations.
• Monitor workload distribution and proactively identify staffing or workflow concerns.
• Ensure staff compliance with departmental standards, timelines, and expectations.
• Serve as a role model for professionalism, accountability, and regulatory rigor.

• Ensure credentialing and privileging materials are:
  • Accurate
  • Complete
  • Properly vetted
  • Submitted in accordance with established deadlines
• Support preparation of agendas, supporting documentation, and follow-up actions for:
  • Credentials Committee
  • Medical Executive Committee (MEC)
  • Other Medical Staff or governance committees as assigned
• Track and ensure timely execution of committee decisions and follow-up actions.

• Oversee accurate data entry and maintenance within MSOW (current system).
• Play a key operational role in the transition from MSOW to MD-Staff, including:
  • Staff readiness
  • Workflow alignment
  • Data accuracy and consistency
• Ensure credentialing data integrity to support:
  • Master Roster development
  • Regulatory reporting
  • Payor and delegated credentialing requirements
• Identify trends, risks, and process gaps and escalate concerns to the Senior Director.

• Maintain continuous readiness for:
  • TJC surveys
  • CMS and Medicaid reviews
  • NCQA accreditation and delegated credentialing audits
• Ensure documentation, files, and workflows meet surveyor expectations.
• Participate in surveys, audits, and site visits as required, including travel between campuses or other locations.

• Represent the Medical Staff Office in meetings with:
  • Physicians and APPs
  • Department Chairs and Medical Staff leadership
  • Quality, HR, IT, Compliance, and other departments
• Communicate professionally and effectively with internal and external stakeholders.
• Escalate sensitive or high-risk issues to the Senior Director in a timely manner.

• Authorized to make day-to-day operational decisions related to credentialing workflow, staff assignments, and issue resolution.
• May approve PTO in coordination with the Senior Director.
• May represent the Medical Staff Office operationally in meetings and discussions.
• Does not independently alter Medical Staff policy, bylaws, or credentialing criteria without Senior Director approval.

• Bachelor's degree or equivalent combination of education and experience preferred.
• Progressive experience in medical staff credentialing or provider enrollment.
• Prior supervisory or lead experience strongly preferred.
• Demonstrated working knowledge of:
  • Medical Staff Bylaws and governance
  • Credentialing and privileging standards
  • TJC, CMS, Medicaid, and NCQA requirements
• Experience using credentialing systems (MSOW and/or MD-Staff preferred).

• Experience supporting delegated credentialing or NCQA accreditation.
• Experience in a multi-hospital or complex health system environment.

• Regulatory and accreditation expertise
• Operational leadership and staff supervision
• Attention to detail and risk awareness
• Professional judgment and discretion
• Strong written and verbal communication
• Ability to manage competing priorities and deadlines
• Collaboration and escalation judgment

Job Summary

The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.

This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.

Key Responsibilities

Tier 1 Intake, Case Management, and Customer Support

• Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
• Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
• Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
• Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
• Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)

HR Transactions and Data Quality

• Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
• Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
• Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
• Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps

Time, Pay, and Leave Support

• Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
• Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
• Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
• Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact

Policy, Risk, and Compliance Triage

• Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
• Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
• Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations

Knowledge, Digital Support, and Continuous Improvement

• Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
• Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
• Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
• Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation

Success Measures

• Service level attainment (response time, resolution time) and backlog management
• First contact resolution rate and appropriate escalation quality
• Case documentation quality and audit readiness
• Data accuracy and transaction quality
• Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
• Customer experience results and professionalism

Qualifications

• 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
• Experience working in a case management platform and HRIS, strong documentation discipline
• Working knowledge of HR policies and common employee lifecycle processes
• Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
• Strong customer service, judgment, and confidentiality
• Bilingual English and Spanish or French Canadian is a plus

Nice to Have

• UKG experience, especially timekeeping or scheduling
• Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
• Experience contributing to knowledge bases or self service portals

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients’ teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.
• Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.
• Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.
• Maintain accurate and timely documentation in the agency management system.

Policy Support & Administration

• Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).
• Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.
• Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.
• Assist producers with new business workflows and help onboard new clients smoothly.

Cross-Selling & Client Growth

• Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.
• Engage in proactive outreach to ensure strong retention and client satisfaction.
• Build long-term relationships and act as a trusted insurance advisor for the clients you manage.

Compliance & Carrier Coordination

• Ensure all actions comply with state insurance regulations and documentation standards.
• Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.
• Stay up-to-date with carrier products, underwriting guidelines, and market changes.

Qualifications

Required

• At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).
• Active Property & Casualty insurance license (or ability to obtain quickly).
• Strong knowledge of personal lines products, markets, and underwriting guidelines.
• Excellent communication, client-service, and problem-solving skills.
• Proficiency with agency management systems
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Preferred

• 5 or more years of personal lines account management experience.
• Background in a smaller independent agency where adaptability and multitasking were essential.
• Experience quoting across multiple carriers through comparative raters or individual carrier portals.
• Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).

Key Competencies

• Client-first mindset with exceptional service orientation
• Strong attention to detail and accuracy
• Ability to work independently and manage a book of business
• Professional communication and follow-through
• Problem-solving and ability to navigate carrier guidelines
• Comfortable in a small-office, collaborative environment

What We Offer

• Opportunity to grow professionally as the agency expands
• Supportive team culture with room for autonomy
• Competitive compensation
• Licensing and continuing education support
• Flexible work environment (remote/hybrid options may be available depending on experience)

Job Title: EHS Administrator

Location: Worcester, MA 01606

Duration: 3+ Months (Extension)

JOB DESCRIPTION:

• The EHS Administrator will work mainly with the Environmental, Health and Safety team on ongoing projects, while spending time supporting other functional areas on miscellaneous administrative tasks.
• The person in this role will get hands-on experience working in a Manufacturing environment, while providing support for ongoing process improvement.
• This is an opportunity for an individual to get exposure and familiar with various departments and activities which have a worldwide presence.

The main functions of the role include:

• Maintain compliance standards by updating Safety Data Sheets (SDS), procedures and process documents as required.
• Document all safety and environmental incidents as they are sent in, following through with recording corrective actions taken.
• Timely data entry on any and all Safety Risk Assessments that are completed by the teams.
• Working with plant supervision to perform Toxic Risk Assessment based on active Chemical inventory.
• Miscellaneous forms of data entry to keep policy, procedure and data up to date.
• Assisting EHS team in event planning, setup, and breakdown.
• Providing support with filing, photocopying, recordkeeping and organizing information
• Working with EHS to schedule appointments for Employees at Occupational Health Vendor of choice. This could include Hearing tests, Surveillance Physicals, Workers' Comp, etc.
• Organization of "Swag” Inventory (T-shirts, Storage Closets, Filing).
• Utilizing their educational background and communication skills, students will gain the opportunity to work with all departments to resolve issues and step in to assist where needed.
• Management of Training Gaps for the facility. Maintaining databases to record gaps closed and assist in holding management accountable to closing area gaps to help create a skilled and engaged workforce.
• Other duties as assigned.

REQUIREMENTS:

• Associate degree Business or related field of study, or currently in a program to complete degree.
• 2+ years Administrative Experience preferred.
• Ability to thrive in a fast-paced, ever-changing environment
• Competent in technical capacity, collaboration and credibility.
• Strong computer skills. Microsoft Suite of product experience including, Excel, Word, Access, and PowerPoint knowledge required.
• Possesses excellent interpersonal skills in order to assist internal, external, and potential partners. They must be able to operate well in a team environment to sustain ongoing relationships with colleagues.

AGE Solutions is looking for a Junior Network Engineer - PPSM / Boundary Protection to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will support the PPSM Program through the assurance that all Enterprise IS Ports, Protocols, and Services (PPS) are registered in the PPSM central registry (PPSM-Unclassified (PPSM-U) and PPSM-Classified (PPSM-C)); are categorized and updated on the PPSM Category Assurance List; non-standard requests are not deployed prior to approval from the Authorizing Official (AO); and assist the Government to develop, revise, implement, and enforce PPSM policies. PPSM support includes all DISA owned and supported ISs and DISA authorized Cloud Service Offerings.

Individuals in this role must be available to work on-site at Ft. Meade, MD full time.

Responsibilities Include:

• 
  
• Ensure all systems are registered in PPSM and eMASS, processing DD2875 requests within four days and auditing access annually.
  
• Develop and update the DISA PPS Registry SOP/Guide semi-annually.
  
• Process and track PPSM change, exception, and modification requests, ensuring compliance.
  
• Provide PPPS and DMZ Whitelist Status Reports for system authorization efforts.
  
• Generate weekly data reports from DISA DMZ Whitelist and PPS Registries (NIPR & SIPR), coordinating corrections.
  
• Support DoD PPSM CCB/TAG meetings, providing feedback and voting recommendations within three days.
  
• Maintain PPSM Registries, ensuring alignment with eMASS and tracking compliance metrics.
  
• Review and resolve PPSM registration discrepancies per DoDI 8551.01, assisting stakeholders.
  
• Monitor and support DISA PPSM TAG Representatives with CLSA, exception requests, and emergency changes.
  
• Submit NSU packages for inclusion in the Category Assurance List (CAL).
  
• Validate DISA ISs in the PPSM Registry, ensuring updates in PPSM-U and PPSM-C for environmental changes.
  
• Verify PPSM Registry and eMASS IDs for accuracy.
  
• Provide PPSM compliance metrics, including registrations and discrepancies.
  
• Establish PPSM training on DMZ Whitelist and PPSM request processes.
  
• Conduct customer meetings and support DISA initiatives to ensure security compliance.
  
• Maintain PPSM registrations for new CSOs, updating as needed.
  
• Manage DISA DMZ Whitelist Registries, ensuring accurate eMASS correlation.
  
• Validate DISA DoD DMZ Whitelist submissions within two business days, ensuring compliance.
  
• Process emergency DMZ Whitelist requests within two hours with leadership approval.
  
• Review DISA ISs in the DMZ Whitelist Registry, updating for decommissions/modifications.
  
• Provide DMZ Whitelist metrics on entries, types, and system associations.
  
• Conduct annual DMZ Whitelist reviews, ensuring accuracy and reporting concerns.
  

Requirements:

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• Education:
  
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  • Bachelor's degree (IT-related field preferred)
    
  
  
  
• Experience:
  
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  • Three (3) years of overall experience in a network engineering position
    
  
  
  
• Clearance:
  
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  • Have an active DoD Top Secret clearance with SCI eligibility
    
  
  
  
• Certifications:
  
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  • DoD 8570 IAT Level II certification
    
  
  
  
• Skills and Knowledge:
  
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  • Understanding of the PPSM Registry management, eMASS, and DISA DMZ Whitelist processes
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Proficiency with network architectures, LAN/WAN, TCP/IP, routing, and switching
    
  • Proficiency with network security, ports/protocols, firewalls, and boundary protection
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Strong written and verbal communication for technical documentation and stakeholder engagement
    
  
  
  
• Location:
  
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  • This role is fully onsite in Ft. Meade, MD.
    
  
  
  

Compensation: $65,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

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• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.