Flexispot Standing Desk Rst Error Jobs in Usa

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

Softrams, acquired in November 2024, forms the core of Tria Federal’s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.

Basic Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.
• One or more years of proven experience in an IT service desk or customer service environment.

Additional Bonus Qualifications:

• Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).
• Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.
• Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.
• Thrive in a collaborative environment and maintain a positive, professional demeanor.
• Excellent verbal and written communication skills.
• Previous experience working on a Federal Service Desk project.
• ServiceNow knowledge or experience is a big plus.
• Experience with cloud-based Call Center Software, specifically CXone.
• Knowledge and/or experience of Agile methodologies in a Service Desk environment.
• Experience with utilizing Atlassian tools like JIRA and Confluence.

Responsibilities:

• Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk.
• Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.
• Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.
• Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.
• Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).
• Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.
• Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.
• Support the development, management and use of customer support scripts.
• Assist with the preparation or maintenance of standard operating procedures and protocols.

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria?

What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow

EEO Statement:

Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.

• Provide first level contact and communicate resolutions to end users via phone for ticketing system
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Properly escalate unresolved questions/issues to the next level of support
• Track, route and redirect problems to correct resources
• Meet or exceed SLAs in response to resolving tickets and phone support request
• Install, modify, and repair computer software
• Walk end users through problem solving process
• Follow up with end users, provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed users' expectation
• Recommend procedure modifications or improvements as needed
• Preserve and grow your knowledge of help desk systems, products, and services

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Education/Training:

• High school diploma, GED or equivalent
• Prior information technology or help desk experiencepreferred
• BSc/BA in IT, Computer Science or relevant field a plus

Skills:

• Proven experience as a help desk technician or other customer support role in
• Tech savvy with working knowledge of office automation products, remote endpoint management tools.
• Excellent communication skills
• Customer-oriented, ability to work independently as well as in a team and remain on task
• Good understanding of computer systems, mobile devices and other technology products
• Ability to diagnose and resolve basic technical issues quickly
• Must have a valid driver's license

Experience:

• A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience
• All applicants must be 18 years of age or older

Hours: Fill In hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

1. Responding to queries on the phone, via email, in person, or through remote access.
2. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
3. Training computer users.
4. Training other staff on troubleshooting and diagnosing problems.
5. Gaining feedback from customers to improve training methods.
6. Writing and editing training manuals.
7. Running reports and analyzing common complaints and problems.

1. An Associate's degree in computer science or related field.
2. A strong working knowledge of computer systems, hardware, and software.
3. Good problem-solving, analytical, and team-working skills.
4. Excellent communication and interpersonal skills.
5. An openness to learning new technologies.

Position Summary:

The Service Desk Technician has primary responsibility to provide desktop support for a broad range of technologies and end-users across multiple areas of the business. This role responds to reported incidents, problems and requests with accuracy and in a timely fashion. The Service Desk Technician is responsible for answering IT requests via phone or email and provide solutions by explaining resolutions clearly and concisely to internal customers. This role will be working on-siteat our Home Office in Massillon, OH.

Essential Functions

·        Provide first level technical support for store and home office personnel.

·        Provide Workstation/Laptop support for store and home office personnel.

·        Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones).

·        Provide software support for critical and non-critical business applications for store and home office personnel.

·        Provide user account support including provisioning, deprovision, and maintenance for network and application systems.  

·        Communicate with software/hardware vendors to resolve more complex issues.

·        Track software/hardware licensing and support in IT Asset Management solution.

·        Document and record all issues in IT Service Management solution (ITSM).

·        Escalate complex issues to senior technicians or system administrators as needed.

·        Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes.

·        Assist with IT projects and objectives as needed.

Key Competencies:

·        Proficient using Microsoft Windows 11 as day-to-day Operating System.

·        Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe).

·        Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365

·        Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls).

·        Basic Computer Hardware/Software troubleshooting skills

·        Excellent customer service and interpersonal skills.

·        Excellent organizational skills.

·        Strong oral and written communication skills (technical and non-technical).

·        Ability to collaborate in a team environment and maintain a positive attitude.

·        Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required).

·        Ability to respond to store and home office personnel after-hour and weekend requests.

·        Motivation to learn new skills.

Education, Experience, and Certifications:

·        1-2 years of prior experience in IT support or service desk or help desk role preferred

·        Previous experience with Halo ITSM or equivalent Service Desk solution a plus

·        CompTIA A+ preferred

·        CompTIA Network+ preferred

WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - Fosters inclusion and encourages respectful debate.
• Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
• Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
• Noble Intent - Prioritizes integrity and collective success.
• Determined - Takes initiative and seeks solutions.
• Transparent - Embraces open, honest communication.
• Curious - Pursues knowledge and challenges the status quo

Duties & Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
• Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
• Document issues and resolutions in the service desk system, escalating when necessary
• Set up and configure new workstations, user accounts, and access permissions
• Assist with onboarding and offboarding processes, including asset tracking and account provisioning
• Coordinate with other IT team members to ensure timely issue resolution and project support
• Maintain a high level of professionalism and user satisfaction in all interactions
• Install hardware and software as needed
• Interfaces with users in support of moves, installs and schedules
• Support other Helpdesk activities as directed by management
• Ability to travel to Missouri locations and additional WireCo locations as needed
• Performs all other duties as assigned

Required Qualifications

• Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
• Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
• Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
• Familiarity with IT Help Desk support software
• Must be detail-oriented and capable of producing clear and concise documentation
• Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

• Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
• Manufacturing process flow knowledge

Materials and Equipment Directly Used

• Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier

Additional Information

• Must be legally authorized to work in the United States without restriction
• An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
• Must be willing and able to pass a post-offer drug screen and physical (if required)
• Must be 18 years of age or older
• Equal Opportunity Employer/Veterans/Disability

The Full Desk Recruiter is responsible for managing the complete recruitment lifecycle, including both business development and candidate placement. This role operates a “360 desk,” meaning the recruiter generates new client accounts, maintains existing relationships, sources and screens candidates, and successfully places talent while maintaining profitability and service excellence.

This position requires a highly motivated, results-driven professional who thrives in a fast-paced staffing environment and is comfortable balancing sales, client management, and recruiting functions.

Position Overview

The Full Desk Recruiter is responsible for managing the complete recruitment lifecycle, including both business development and candidate placement. This role operates a “360 desk,” meaning the recruiter generates new client accounts, maintains existing relationships, sources and screens candidates, and successfully places talent while maintaining profitability and service excellence.

This position requires a highly motivated, results-driven professional who thrives in a fast-paced staffing environment and is comfortable balancing sales, client management, and recruiting functions.

Key Responsibilities

Business Development (Sales Side)

• Prospect and generate new client accounts through cold calling, networking, referrals, and outbound outreach
• Develop and maintain strong relationships with hiring managers and decision-makers
• Conduct client needs assessments and workforce planning discussions
• Identify opportunities for account expansion and upselling services

Recruitment & Talent Acquisition (Recruiting Side)

• Source candidates using job boards, social media, networking, referrals, and ATS databases
• Conduct phone screens, interviews, and candidate evaluations
• Match qualified candidates to client job requirements
• Present candidate profiles and coordinate interview processes
• Manage offer negotiations and onboarding processes

Account Management

• Serve as the primary point of contact for assigned clients
• Maintain consistent communication regarding open roles and workforce needs
• Address performance concerns and resolve issues promptly
• Conduct regular follow-ups to ensure client and candidate satisfaction

Performance & Metrics

• Meet or exceed weekly and monthly KPIs (calls, submissions, placements, revenue)
• Maintain strong fill ratios and time-to-fill metrics
• Manage gross margin and ensure profitability of placements
• Track and report recruiting and sales activity within CRM/ATS systems

Required Qualifications

• Associates degree preferred (Business, HR, Communications, or related field)
• 1–5 years of staffing, recruiting, or B2B sales experience
• Proven track record in business development and candidate placement
• Strong negotiation and closing skills
• Ability to multitask and manage competing priorities
• Experience working with ATS/CRM systems

Core Competencies

• Sales acumen and persuasive communication
• Relationship-building and consultative selling
• Time management and organization
• Resilience and persistence
• Competitive drive and goal orientation
• Ability to thrive in a commission-driven environment

Key Performance Indicators (KPIs)

• New client acquisition
• Weekly candidate submissions
• Placement volume
• Gross margin generated
• Client retention
• Fill rate and time-to-fill

Compensation Structure (Typical in Staffing Industry)

• Base salary + commission
• Performance-based bonuses
• Incentive programs for revenue milestones
• Potential uncapped earning structure

Work Environment

• Fast-paced, performance-driven environment
• Combination of phone-based sales and recruiting activity
• Requires high outbound activity and consistent pipeline management