Fastest Unmanaged Switch Jobs in Usa

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

• 
  
• Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
  
• Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
  
• Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
  
• Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
  
• Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
  
• Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
  
• Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of networking standards, OSI model, subnetting and routing protocols
  
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
  
• Understanding of agile task management and project operations
  
• Ability to provide a high level of customer support to improve customer experience
  
• Ability to work well independently and in a team environment in a hybrid WFH model
  
• Must have the ability to be cleared for Public Trust P2 clearance
  

Preferred Qualifications:

• 
  
• Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
  
• Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
  
• CCNA, Network+, or equivalent certification or higher
  
• Proficiency with Python, Javascript, or similar coding languages
  
• Telecommunications industry experience
  
• Prior public trust P2 security clearance
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.

Duties and Responsibilities:

• 
  
• Manage ticket queues
  
• Ensure the timeliness and accuracy of customer orders
  
• Responsible for the successful and safe execution of work instructions to meet the standards set by Granite's Product and Provisioning teams to equipment staging and configuration
  
• Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers
  

Required Qualifications:

• 
  
• Proficient in Microsoft Office Suite
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong analytical and problem-solving skills
  
• Strong verbal and written communication skills
  
• Ability to multi-task
  
• Ability to work in a warehouse environment
  

Preferred Qualifications:

• 
  
• Experience with staging telecommunications equipment
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)
  

#LI-JH1

Director of Engineering Operations - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Operations to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.

LOCATION: New York, NY (Midtown), 5 days in office

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

The Administrative Assistant is responsible for providing administrative support to the company to ensure the efficient functioning of the office. Professionally administers all incoming calls and ensures phone calls are redirected accordingly. Serves as the first point of contact for clients, prospects and visiting team members on the phone as well as in person. Distribution of electronic mail to account managers utilizing various business applications.

RESPONSIBILITIES:
• Reception – Greeting visitors, setting up meetings & troubleshooting.
• Identifying, processing and distribution of mail in a timely manner.
• Opens and closes front desk/reception area (locking and unlocking doors, switching phones into day/night mode). Maintain a neat and clean reception area and posts appropriate signs for office closures, holiday hours, etc.
• Assists with other related clerical duties such as photocopying, faxing, filing, collating and scanning documents.
• Processing outgoing mail including USPS and FedEx.
• Order office supplies and maintain inventory and organization of supply room.
• Contributes to a team effort by assisting in other related areas as needed.
• Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.

SKILLS AND QUALIFICATIONS:
• High school diploma.
• Strong ability to learn new technology and systems
• Minimum of 1-year administrative support experience required.
• Excellent phone, written and interpersonal skills.
• Ability to multitask in a fast-paced environment with minimum supervision.
• Proficient in Microsoft Office, use of office machines such as multiline phone systems, fax/copier/scanner and mail machine.
• Professional appearance and demeanor
• Exceptional customer service skills; tactfulness and consideration in dealing with a diverse group of people and personalities.
• Desire to advance career within our organization.
• Knowledge of Salesforce a plus.

COMPENSATION: 

The national average hourly rate for this role is $29.75 - $34.85 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page:   

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at:  

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Director of Engineering Operations - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Operations to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.

Director of Critical Power - Data Center

About Our Client

Our client is a premier Houston-based colocation provider with a 20-year management track record of 100% uptime. Operating a 155,000+ square-foot, fully fault-tolerant facility—and currently expanding with a new 24MW build—our client serves enterprise clients across energy, healthcare, finance, government, and technology. The company’s leadership includes one of only three Accredited Tier Designers in Houston, and is recognized as a third-generation data center owner-operator known for delivering an unparalleled customer experience.

The Opportunity

We are seeking a Director of Critical Power to serve as the in-house technical authority on the UPS, power distribution, and emergency power systems that underpin 100% uptime. This role is purpose-built for an experienced critical power professional who has spent a career on the OEM and field service side of the business—commissioning, troubleshooting, and maintaining the very systems that keep mission-critical facilities running—and is ready to bring that depth of knowledge to an owner-operator environment.

You will be the go-to expert for all critical power infrastructure across our client’s Houston campus, working directly with a tenured operations team during a period of significant expansion. Your deep familiarity with UPS platforms, switchgear, transfer switches, and battery systems—combined with established OEM and vendor relationships—will be a force multiplier for the organization.

Key Responsibilities

• Serve as the primary technical resource for all UPS systems, including preventive maintenance, firmware management, diagnostics, module-level repair, and full system commissioning.
• Operate, monitor, and maintain critical electrical infrastructure including switchgear, automatic transfer switches (ATS), static transfer switches (STS), PDUs, RPPs, generators, and battery plants.
• Leverage deep OEM relationships and product knowledge (Schneider/APC, Eaton/MGE, Toshiba/Mitsubishi, Vertiv/Liebert, or similar) to optimize maintenance programs, warranty coverage, and parts sourcing.
• Perform root cause analysis on critical power system failures and develop corrective action plans to prevent recurrence and protect uptime commitments.
• Execute complex switching operations, load transfers, and system isolations following strict Method of Procedure (MOP) protocols and change management processes.
• Monitor and interpret data from Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) to identify trends, anomalies, and capacity risks.
• Support commissioning and acceptance testing of new critical power infrastructure associated with our client’s ongoing 24MW expansion, including factory witness testing and site acceptance.
• Manage vendor and contractor relationships for equipment servicing, warranty claims, emergency callouts, and capital improvement projects.
• Maintain detailed maintenance records, as-built documentation, battery test logs, and standard operating procedures (SOPs) for all critical power systems.
• Participate in a 24/7 on-call rotation and serve as a first responder for power-related facility alarms and emergency events.
• Ensure compliance with NFPA 70E, OSHA, NEC, and all applicable codes and safety standards.

Required Qualifications

• 15+ years of progressive experience in critical power systems, with a strong emphasis on UPS field service, commissioning, and maintenance.
• Extensive hands-on experience with UPS platforms from major OEMs such as Schneider Electric/APC, MGE, Eaton, Toshiba/Mitsubishi, Vertiv/Liebert, or equivalent manufacturers.
• Deep working knowledge of power distribution systems including switchgear, transformers, PDUs, RPPs, bus duct, and battery systems (VRLA, lithium-ion).
• Demonstrated experience with automatic transfer switches (ATS) and static transfer switches (STS), including testing, maintenance, and failure response.
• Proven ability to read, interpret, and redline single-line diagrams, schematics, and electrical drawings.
• Proficiency in switching operations, lockout/tagout (LOTO), and energized work procedures in compliance with NFPA 70E.
• Strong vendor and OEM relationship management skills with established networks in the critical power ecosystem.
• Excellent documentation habits and experience working within formal change management and MOP frameworks.

Strongly Preferred Qualifications

• Background spanning multiple critical power OEMs and/or manufacturer’s representative organizations, providing broad product knowledge across competing platforms.
• Prior experience in a data center, colocation, or mission-critical facility environment (owner-operator, hyperscale, or enterprise).
• Experience in field operations leadership, including scheduling, dispatching, and managing service delivery teams.
• Familiarity with generator paralleling systems, medium-voltage distribution, and utility interconnection.
• Relevant certifications such as Journeyman or Master Electrician license, NFPA 70E certification, OEM factory training certifications, or BICSI credentials.
• Electrical Engineering degree, Electrical Technology degree, or equivalent technical training (military technical training fully valued).
• Experience supporting commissioning, capacity expansion, or new-build critical infrastructure projects.
• Familiarity with BMS/EPMS platforms (Schneider EcoStruxure, Vertiv Trellis, or similar).
• U.S. military service with technical MOS/rating experience is a recognized asset.

Why our Client?

• Join a team backed by a 20-year, 100% uptime track record—one of the strongest in the industry.
• Work alongside a tenured leadership team that includes an Accredited Tier Designer from the Uptime Institute.
• Serve as the in-house critical power authority—your OEM and field service expertise will have direct, visible impact on operations.
• Play a hands-on role in a major 24MW expansion, gaining experience with next-generation data center power infrastructure.
• Be part of a third-generation owner-operator known for engineering excellence and an exceptional customer experience (85+ five-star Google reviews).
• Collaborative, high-trust culture where deep technical knowledge is valued, recognized, and rewarded.
• Competitive compensation, benefits, and long-term career growth within a rapidly scaling platform.

Work Environment

• On-site role based at our client’s Houston, Texas data center campus.
• Participation in a 24/7 on-call rotation is required.
• Must be able to lift up to 50 lbs, work on ladders, and operate in environments with elevated noise and temperature.
• Requires use of personal protective equipment (PPE) including arc-flash rated clothing when performing energized work.