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CarMax, the way your career should be!

Principal Engineer – Network, Cloud & Identity (ISE / NAC)

About This Role

CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).

This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.

Key Responsibilities

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Role Summary

The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
• 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
• Demonstrated experience working in large, complex enterprise environments.

Technical Experience

Network, Cloud, and Automation

• 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
• 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
• Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
• Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
• Proven ability to design and support highly available and resilient network architectures.
• Experience driving technical improvements or standards across multiple teams.

Identity, NAC, and Cisco ISE

• Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
• Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
• Experience configuring authentication and authorization policies within Cisco ISE.
• Experience implementing and supporting TACACS+ for device administration and role-based access control.
• Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.

Professional Skills

• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently while also collaborating across teams and disciplines.
• Attention to detail and a focus on operational stability and security.
• Interest in continuous improvement through automation and process optimization.

Work Location and Arrangement - This role can be based out of the following locations:

• Midtown: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
• Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

We are seeking an experienced Cloud Information Systems Security Engineer to design, implement, and manage security solutions for cloud environments. The selected candidate will lead security engineering efforts, identify risks, and develop mitigation plans to ensure compliance with DoD and federal cybersecurity standards. This role will primarily support CLIN 5 and is ideal for professionals with hands-on experience in cloud security, InfoSec engineering, and risk management within federal programs.

Security Clearance: Secret Clearance Required

Work Authorization: U.S. Citizens ONLY due to legal or government contract requirements

Key Responsibilities:

• Develop, implement, and manage information security engineering designs and solutions for cloud environments.
• Identify system security threats, vulnerabilities, and risks; develop and implement mitigation plans.
• Architect, design, and evaluate security-focused tools, services, and processes.
• Oversee assessment and mitigation of system security risks throughout the program life cycle.
• Validate system security requirements and perform security analyses to ensure compliance.
• Implement security designs across hardware, software, data, and operational procedures.
• Support continuous monitoring and improvement of cloud security posture.
• Collaborate with engineering, DevOps, and operations teams to enhance security automation and resilience.
• Maintain technical documentation, runbooks, and compliance records for audit and review purposes.
• Stay current on emerging threats, cybersecurity standards, and federal security mandates.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field.
• Minimum of 4 years of experience in information security engineering or cloud security roles.
• Strong knowledge of cloud platforms (AWS, Azure, or Google Cloud) and security best practices.
• Experience with system security designs, threat modeling, risk assessment, and mitigation strategies.
• Understanding of hardware, software, and network security principles in cloud environments.
• Experience working in federal or DoD programs is preferred.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a team-oriented, security-focused environment.

Preferred Qualifications:

• Hands-on experience with DevSecOps practices and security automation.
• Familiarity with Infrastructure-as-Code security controls and compliance tools.
• Knowledge of virtualization platforms (VMware, Hyper-V) and secure cloud configurations.

Certifications:

• IAT Level II certification required.
• Must obtain one or more Cloud Certifications within 6 months of hire (AWS, Azure, or Google Cloud preferred).

AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Essential Duties and Responsibilities

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
  
• Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
  
• Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
  
• Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
  
• Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
  
• Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
  
• Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
  
• Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
  
• Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
  
• Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
  
• Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
  
• Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
  
• Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
  
• Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
  
• Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
  
• Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
  
• Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
  
• Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
  
• Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
  
• Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Five (5) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level II certification
  
• Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
  
• Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
  
• Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
  
• Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
  
• Strong analytical and technical writing skills with the ability to communicate complex topics clearly
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
  

Work Environment:

• 
  
• Must be able to sit for long periods
  

Compensation: $85,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
• Help monitor and maintain CLS performance, availability, and capacity.
• Help maintain application container images.
• Offer solutions for ingestion of logs to Splunk via cloud native solutions.
• Maintain all infrastructure as code.
• Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
• Maintain CI/CD pipelines for configuration deployments to applications.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
• Participate in a rotating on call schedule and weekly off hours maintenance.

• Splunk certification required***
• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)

• Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.

• Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.

• Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk

• Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).

• Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).

• One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.

• Knowledge of enterprise logging, with a focus on security event logging.

• Solid understanding of cloud concepts, either using Azure or AWS semantics.

• Experience in one or more of the VAECOT suite of tools, shown below:

VAEC Operational Tools (VAECOT)

Some experience in one or more of the following tools:

Third party tools

* Application Performance Monitoring: Dynatrace, AppDynamics

* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify

* Cloud Governance: Turbot

* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub

* Containerization: Red Hat OpenShift

* Migration: CloudKey, Version One

* Reporting: Apptio

Cloud Service Provider (CSP) Operational Tools Tools/Services

* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact

* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch

* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield

* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup

* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)

* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal

* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall

* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup

Senior Cloud Engineer (Hybrid Contract), Austin, TX. Must be local to Austin. Anyone else will be rejected.

We are seeking a Senior Cloud Engineer for a long-term hybrid contract supporting our Austin, Texas client's Cloud Infrastructure Architecture. This role is responsible for designing, administering, and optimizing cloud and identity services, with a strong focus on Azure and Microsoft Dynamics 365 environments. The ideal candidate is hands-on, highly collaborative, and experienced in enterprise migration and automation.

Key Responsibilities

• Design and support enterprise cloud infrastructure architecture and system integrations.
• Administer and optimize Microsoft Azure and Microsoft Dynamics 365 environments.
• Implement and maintain identity and access management (IAM) solutions, including AD/ADFS.
• Plan and execute cloud and platform migrations using established tooling and best practices.
• Collaborate with architects, engineers, and business stakeholders to translate requirements into technical solutions.
• Contribute to operational excellence through documentation, standards, and continuous improvement.

Required Qualifications

• 7+ years of verifiable experience in systems design and cloud infrastructure architecture.
• 2+ years (within the past 6 years) administering Microsoft Dynamics 365 and Azure cloud environments.
• Extensive experience with Active Directory (AD/ADFS) and Identity & Access Management (IAM).
• Strong communication and collaboration skills, with the ability to work effectively across technical teams and stakeholders.
• Proficiency with migration tools (e.g., Quest, Metalogix) and automation platforms such as Azure DevOps.

Preferred Qualifications

• Microsoft certifications such as:
• Azure Solutions Architect Expert
• Microsoft 365 Certified: Enterprise Administrator Expert
• Experience leading or coordinating cross-functional engineering teams (Cloud, Networking, Infrastructure).
• Experience with security tools such as Proofpoint (email encryption) and Barracuda Cloud.

Position Summary

Our client is building a modern, cloud-native platform that powers connected, data-driven manufacturing operations. Their technology sits at the center of increasingly automated factories, integrating equipment, software systems, and real-time production data into a scalable SaaS platform used by global manufacturers.

To support rapid growth and platform scale, they are seeking a Senior Cloud Operations Engineer to own the reliability, performance, and operational excellence of their cloud infrastructure. This is a highly impactful role responsible for ensuring the platform remains highly available, secure, and scalable as adoption continues to grow.

This position is ideal for engineers who thrive in modern cloud environments, enjoy solving complex reliability challenges, and prefer automating everything possible. The right person will combine deep technical expertise with strong operational discipline, helping build a world-class cloud platform supporting real industrial environments.

Key Responsibilities

Cloud Operations & Reliability

• Maintain and optimize production, staging, and development environments running in Kubernetes on AWS

• Implement and manage monitoring, logging, alerting, and observability frameworks

• Lead incident response efforts and drive post-incident reviews focused on continuous improvement

• Own backup, disaster recovery, and business continuity processes

• Perform system capacity planning and performance tuning

Automation & Infrastructure Management

• Build and maintain Infrastructure-as-Code using tools such as Terraform or Pulumi

• Automate provisioning, configuration management, and environment lifecycle processes

• Identify and eliminate operational inefficiencies through automation

• Manage secrets, environment configuration, and version control across infrastructure environments

Security & Compliance

• Implement and maintain least-privilege access models and cloud security guardrails

• Support vulnerability management, patching workflows, and dependency maintenance

• Assist with compliance readiness efforts including SOC 2, ISO 27001, or similar frameworks

• Ensure proper logging, retention, and audit practices across cloud environments

FinOps / Cost Optimization

• Monitor and optimize cloud spend across services and environments

• Implement tagging standards, budget alerts, and cost visibility frameworks

• Recommend architectural improvements to balance performance and cost efficiency

Collaboration & Leadership

• Partner closely with engineering teams to improve reliability, deployment pipelines, and system architecture

• Mentor engineers on operational best practices and cloud platform management

• Develop runbooks, documentation, and operational standards

• Champion reliability engineering principles, operational maturity, and risk reduction practices

Technical Environment

Candidates should be comfortable working in modern cloud-native environments and familiar with:

• Kubernetes clusters, autoscaling, Helm charts, and service mesh concepts

• AWS cloud services including compute, networking, storage, and cost management

• Infrastructure-as-Code frameworks such as Terraform

• Observability platforms such as Datadog, CloudWatch, Prometheus, or New Relic

• CI/CD tools such as GitHub Actions, Bitbucket Pipelines, or Bamboo

• Linux systems administration and troubleshooting

• SRE practices including SLIs, SLOs, MTTR, RTO/RPO, and incident management

Job Title: Sr. Oracle Cloud Architect

Location: Tennessee (Onsite/Hybrid)

Hybrid: Knoxville TN

Need to be local to Knoxville or willing to relocate there. Will work onsite 2-3 days a week.

Job Summary:

Gravity is seeking a highly experienced Sr. Oracle Cloud Architect for a leading employer based in Tennessee. The ideal candidate will bring deep expertise across Oracle Cloud modules, including ERP, SCM, EPM, and OTM, and will be responsible for designing, implementing, and optimizing enterprise-level Oracle Cloud solutions. This role requires strong technical leadership, solution architecture capabilities, and hands-on experience in driving end-to-end Oracle Cloud transformations.

Key Responsibilities:

· Design and architect scalable Oracle Cloud solutions across ERP, SCM, EPM, and OTM modules

· Lead full lifecycle implementations, including requirements gathering, solution design, configuration, integration, testing, and deployment

· Collaborate with business stakeholders to translate functional requirements into technical solutions

· Provide strategic guidance on Oracle Cloud best practices and optimization opportunities

· Ensure seamless integration between Oracle Cloud and other enterprise systems

· Troubleshoot and resolve complex technical and functional issues

· Mentor junior team members and provide technical leadership

· Stay updated with latest Oracle Cloud features, enhancements, and industry trends

Required Skills & Qualifications:

· Extensive experience as an Oracle Cloud Architect or similar role

· Strong hands-on expertise in Oracle ERP, SCM, EPM, and OTM

· Proven experience in Oracle Cloud implementations and migrations

· Strong understanding of enterprise architecture and system integrations

· Excellent problem-solving and analytical skills

· Strong communication and stakeholder management abilities

· Oracle Cloud certifications (ERP/SCM/EPM/OTM)

· Experience working in large-scale enterprise environments

· Exposure to multiple industry domains

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.