Experience Synonym Jobs in Usa

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

Job description:

Welder – Casing Welding Experience Required

Admastown, MD

$32/hour

Start Date: Monday, March 16

We are looking for an experienced Welder with steel casing welding experience to join a tunneling project in Laurel, MD. This position involves welding large diameter steel casings used in underground utility and tunnel construction.

Note: This is not general structural welding. Candidates must have experience welding steel casings for tunneling, boring, or underground utility projects.

Responsibilities

• Weld steel casings together for tunneling and underground installations
• Perform field welding during boring/tunneling operations
• Ensure welds meet project and safety standards
• Work alongside the tunnel crew on active job sites

Requirements

• Experience welding steel casings for tunneling, microtunneling, or boring projects
• Experience with large diameter casing/pipe welding
• Knowledge of welding processes such as Stick (SMAW) or Flux Core (FCAW)
• Ability to pass a weld test if required
• Reliable transportation
• Ability to work full days on an active construction site

Work Location: In person

Job Title: OR Manager-Clinical Experience Required
Location: Plantation, Fl.
Status: Full-Time, Monday to Friday (No Weekends, No On-Call), Hours may vary
Reports To: ASC Administrator

Position Summary:
The OR Manager will play a critical role in the successful launch and operation of our newly built (2) Operating Room and (1) Procedure Room Ambulatory Surgery Center (ASC). This position will work in close collaboration with the ASC Administrator to recruit, develop, and manage the clinical team, ensuring a safe and efficient surgical environment. The OR Manager will oversee clinical personnel at the center, clinical education initiatives, quality improvement and risk management efforts, and maintain adherence to all regulatory requirements.

Key Responsibilities:

• 
  
• Staff Recruitment and Development: Assist the ASC Administrator in recruiting and onboarding clinical staff, ensuring alignment with organizational goals and patient care standards.
  
• Clinical Leadership: Lead, mentor, and develop clinical staff, fostering a culture of teamwork, excellence, and continuous learning.
  
• Education Initiatives: Ensure staff meets the annual clinical education requirements, competencies and ongoing professional development.
  
• Quality Improvement & Risk Management: Serve as the central representative for all quality improvement and risk management initiatives. Monitor clinical outcomes, identify areas for improvement, and implement corrective action plans. Submit end of month Quality Measures report.
  
• Regulatory Compliance: Ensure adherence to all federal, state, and accreditation standards (AAAHC, ACHA). Manage the daily, weekly, and monthly compliance processes to maintain a safe and compliant clinical environment.
  

• 
  
• Operational Management: Oversee clinical operations, optimizing workflow efficiency, cost effective inventory control, managing staffing schedules, monthly staff meetings, and ensuring the highest level of patient care in the operating rooms and recovery areas. Collaborate with business office to ensure proper scheduling of clinical cases.
  

• 
  
• Surgical/Clinical Support: Assist as needed in clinical roles around the center, including functioning as an OR Circulator, particularly for orthopedic and spine surgery procedures if needed.
  
• Reporting: Regularly report operational and quality performance metrics to the ASC Administrator.
  
• Perform other duties as assigned to support the overall functionality of the center.
  

Required Qualifications:

• 
  
• Degree in Nursing required; Bachelor’s degree in nursing preferred; Master’s degree in Nursing or Healthcare Administration is a plus.
  
• Active RN license in the state of Florida.
  
• Minimum of 3-5 years’ experience as an OR Circulator, with direct experience in orthopedic and/or spine surgeries. First Assist, CNOR or Surgical Tech Experience a plus. Preoperative and/or PACU experience a plus.
  
• Previous experience in a nursing leadership or management role preferred.
  
• Strong understanding of ASC operations, regulatory requirements, and quality improvement processes.
  
• Demonstrated ability to manage clinical schedules, optimize operational flow, and mentor staff effectively.
  
• Excellent interpersonal, leadership, and communication skills.
  
• Bilingual-Spanish Speaking (Preferred)
  

Work Environment:

• 
  
• ASC operating hours: Monday through Friday (no weekends, no on-call).
  
• Observance of major holidays.
  
• Fast-paced, team-oriented environment focused on patient safety and exceptional clinical outcomes.
  

Benefits:

• 
  
• Competitive salary and benefits package.
  
• Opportunity to work in newly built, state-of-the-art facility.
  
• Work-life balance with no weekends, nights, or on-call requirements.
  
• Professional development and growth opportunities.
  
• Comprehensive health, dental, and vision insurance
  
• Health Savings Account with an employer contribution
  
• Life Insurance 
  
• PTO
  
• 401(k) retirement plan with a company match
  
• And more
  

About Us:
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 200 locations in 33 states.  We provide exceptional integrated healthcare experiences between our providers and patients.

This center is a newly constructed, state-of-the-art ASC specializing in outpatient orthopedic and spine surgery. Our mission is to provide the highest quality surgical care with a patient-centered focus in a safe and efficient environment. Join our dynamic team as we build a best-in-class center for surgical excellence.

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

#300

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Impact you will make

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of our Patient Experience and Denials Prevention analytics products focused on healthcare revenue workflows in healthcare. This role provides both strategic and people leadership, overseeing a team of Product Owners while working cross-functionally to ensure our solutions deliver measurable value to healthcare providers.

The Product Manager will collaborate closely with the Sr. Director of Product Management and fellow Product Managers to define portfolio strategy and drive cross-product alignment. This role is responsible for turning market needs and business goals into actionable roadmaps, partnering across the organization to deliver high-impact analytics products that support operational efficiency and financial performance in the revenue cycle.

Responsibilities:

• 
  
  
• Lead the product direction for a defined domain, including shaping the roadmap, aligning with business objectives, and ensuring successful delivery
  
  
• Manage and mentor a team of Product Owners, supporting their development and ensuring clear priorities and execution
  
  
• Collaborate with other Product Managers and the Sr. Director of Product Management to develop and maintain an integrated product portfolio strategy
  
  
• Translate customer and market needs into business cases, value propositions, and prioritization frameworks
  
  
• Guide cross-functional teams through the product lifecycle, from ideation to delivery and adoption
  
  
• Ensure strong coordination with Engineering, UX, Data Science, Marketing, and Customer Success teams
  
  
• Monitor product performance through defined KPIs and partner on go-to-market and enablement activities
  
  
• Maintain subject matter expertise in revenue management and revenue recovery workflows
  
  

Qualifications:

• 
  
  
• 5+ years of experience in product management or related roles, with 2+ years of team leadership preferred
  
  
• Proven ability to manage and mentor Product Owners or similar roles
  
  
• Strong collaboration and communication skills, with experience leading through influence across departments
  
  
• Deep understanding of the healthcare revenue cycle, particularly revenue recovery processes
  
  
• Experience with analytics, SaaS, or data-driven solutions in a regulated or healthcare setting
  
  
• Strategic thinker with strong execution skills and attention to measurable outcomes
  
  

What we would like to see

• 
  
  
• Experience with process diagrams and flowcharts (MS Visio, Draw IO, etc.)
  
  
• Experience in a customer-facing role
  
  
• SQL and database knowledge a plus
  
  

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.

FinThrive's Core Values and Expectations

• 
  
  
• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  
  
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
  
  

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Know Your Rights
Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

This is a defined term/fixed term position for one year with a potential to convert to regular hire at the end of the year.

The People Experience Specialist is a key member of the People Experience team responsible for delivering a simple, human, and helpful HR experience. This role supports employees, managers, and HR Business Partners by responding to inquiries related to benefits, payroll, disability and leave management, and HRIS and reporting. In addition to daily support through the HR Helpline (walk in's, email, phone, and system requests), the People Experience Specialist contributes to our digital transformation by promoting selfservice tools, leveraging AIenabled solutions, and identifying opportunities to streamline and improve HR processes. This role blends operational excellence with a humancentric approach to ensure all stakeholders receive timely, accurate, and empathetic support.

Job Responsibilities and Essential Duties

• 
  
• Serve as the first-line contact for employees, managers, and HR Business Partners on questions related to benefits, payroll, disability and leave management, HR policies, and general employment inquiries through email, phone, and case management systems.
  
• Manage daytoday HR operations, including digital onboarding workflows, employee lifecycle transactions (new hires, terminations, transfers, compensation and personal changes), and documentation while ensuring accuracy, compliance, and a positive employee experience.
  
• Leverage technology, automation, and AIenabled tools to streamline routine processes, promote selfservice, and improve response times while maintaining human touchpoints for critical or sensitive moments.
  
• Conduct selfaudits and peer reviews to ensure data integrity, compliance, and adherence to established procedures, resolving discrepancies as needed.
  
• Support benefits administration, including enrollments, invoice reconciliation, data audits, and coordination with thirdparty vendors for leaves of absence and background screening processes.
  
• Generate and distribute recurring and adhoc HR reports (e.g., employee changes, timeoff reports, overtime, pay calculations) to support business needs and data-driven decision-making.
  
• Contribute to ongoing enhancements in People Experience by identifying opportunities for process improvement.
  
• Participate in policy simplification efforts and support knowledge management through improved documentation and self-service content.
  
• Support the deployment of HR projects and initiatives in collaboration with People & Culture Partners and Global People Processes teams, ensuring local alignment and smooth implementation.
  
• Perform additional responsibilities as needed to support organizational development and evolution, as discussed during the Performance Development Process (PDP).
  

Required Knowledge, Skills and Abilities

• 
  
• Associates' Degree or equivalent combination of education and relevant work experience.
  
• A minimum of 3 years relevant experience within a Human Resources, and/or Employee Service Center or a Customer Service environment.
  
• Experience with HRIS Systems such as UKG and Success Factors products preferred.
  
• Basic knowledge and understanding of benefit plans and administration required.
  
• Basic knowledge of payroll, understanding of check details deductions, pay calculations is required.
  
• Skilled in using HR digital tools such as AI
  
• Must be customer-focused and detail oriented. Demonstrated ability to provide a high level of responsiveness and customer attention and service.
  
• Strong attention to detail.
  
• Proactive and solution-oriented individual that works well in a team environment.
  
• Strong verbal and written communication skills and ability to maintain confidentiality of human resources information and actions.
  
• Strong Microsoft Office skills, including Word, Excel and PowerPoint
  

Salary range: $37-$38.50/hr

#LI-LG1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

JOB PURPOSE:

• The Senior UX Researcher conducts research on how customers use mobility products as well as new technologies which could be leveraged towards the UX experience.  You will work with emerging, state-of-the art collaborators to find and progress new approaches to solve current UX issues and to develop new value solutions.
• The role targets proof-of-value (PoV) demonstrations for consideration towards development in products.
• You will work with cross-functional members from within the SDV division, related function groups (regional or global) and regional business stakeholders to prepare and review PoVs.

KEY ACCOUNTABILITIES

• Research and improve the user experience of current and future products, both in automotive and consumer electronics space.
• Involve state-of-the-art collaborators in the NA regional sector and oversee collaborator research work.
• Analyze user research data to understand customers  needs and desires for UX functionality (displays, information, interface, entertainment, features, controls, etc)
• Manage contractors and vendors to meet multiple activity and project milestones on schedule
• Modify and/or create new UX solutions across a broad range of applicability. 
• Create feature and user interface operational Proof-of-Value Experiments with regional collaborators 

QUALIFICATIONS, EXPERIENCE, & SKILLS

Minimum Educational Qualifications

• Bachelors Degree in Human Factors, Industrial Design, UX design; Engineering, Psychology, Product Development or equivalent relevant work experience 

Minimum Experience:

• 5 or more years of relevant experience

Other Job-Specific Skills:

• Strong experience conducting qualitative and quantitative user-centered research preferably in automotive, mobility or consumer technologies.
• Product Benchmarking
• Must be able to communicate insights clearly and influence design decisions

Highly desired:

• Knowledge of in-vehicle systems (e.g. - IVI), ADAS and/or Connected Car services.
• Candidates with similar transferable expertise from avionics, IFE (in-flight entertainment) systems may also be considered.

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability 
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility  
• Education Reimbursement for Continued Learning
• Training and Development programs 

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

JOB TITLE: Customer Experience Analyst

LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site)

Salary: $92,000-97,000

Company Overview:

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.

Position Overview:

UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.

Job Responsibilities:

• Analyze customer inquiries, various types of feedback. and related data.
• Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
• Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
• Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
• Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
• Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
• Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
• Is up to date and understanding of industry fraud trends
• Skills in defining requirements for operational changes or service improvement
• Capability to adhere to team processes and standards, while leading process improvement efforts.
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
• Other duties as assigned by supervisor

Requirements:

• Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
• Minimum 2-3 years of experience in Logistics or E-commerce is preferred
• Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
• Flexibility and agility to adapt to changing and evolving business requirements and objectives.
• Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
• Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
• Regular, dependable attendance and punctuality is required

Salary: $92,000 - $97,000

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

At ASSA ABLOY Global Solutions Hospitality, our strength resides in our ability to strategically deliver leading-edge products and support to those we serve. In this competitive market, we’re proud to set the standard for success within our industry. To further promote and advance our business, we are seeking to add an experienced Project Manager to our team. This individual will help drive success by ensuring excellence in project delivery and adherence to customer centric practices.

In this position, you will work collaboratively with multiple stakeholders, both internal and external partners, as well as the larger ASSA ABLOY organization. Our organizational structure is designed to ensure that our operational requirements are clearly defined, documented and implemented so that expected standards can be achieved and maintained, issues effectively managed to resolution and business risks are minimized via prompt and strategic action.

Job Summary

Project Manager works collaboratively with Key Account Stakeholders maintaining a concentrated focus on excellence in project delivery and the overall execution is in accordance with established Key Account Contractual stipulations.

ASSA Abloy Global Solution Projects are multi-faceted and comprise varying access solutions, including mobile access technology for a host of new hotel construction and renovation projects. Project will vary in size, scope and technological complexity.

There is a continual stream of new projects assigned to the PMO throughout the month. Thus, proactive communication by the assigned project manager is critical throughout the life cycle of each project. As part of the functional requirements of the role, the Project Manager will process a large number of system related transactions in various software programs utilized by the organization.

Our ideal candidate will be able to operate efficiently in a very fast paced environment, be a self-starter, possessing a high degree of initiative to learn, effective communicator, detail oriented and maintain efficient overall desk management.

Skill Requirements:

• Exceptional collaborative skill
• Client interface and coordination experience
• Adept at overall desk management and scheduling coordination
• Ability to manage multiple projects with competing priorities
• Possess exceptional time management skills
• Must possess excellent written and verbal communication ability
• Must be solutions oriented and have sound decision making ability
• Great interpersonal skills and culture fit

Education and/or Work Experience Requirements:

• Bachelor’s Degree or equivalent experience
• Previous experience as a Project Manager
• PMP Certified is a plus
• Experience with Microsoft Office Suite, Smartsheets and Teamwork is preferred

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

• Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
• Assist Management in policy updates for the department based on current business needs
• Support the Customer Experience Associates during the department manager’s absence
• Support management in process execution to monitor orders, inventory, return and exchanges
• Support department in addressing functionality issues and implementing process improvements
• Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
• Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
• Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
• Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

• Must be highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Ability to maintain a friendly and professional demeanor in a fast paced environment.
• Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

• Minimum of 3 years of direct customer experience work.
• Strong knowledge of Excel, Shopify, Zendesk
• Strong interpersonal and communications skills, and independent work ethic.
• Excellent time management skills and organizational abilities.
• A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision, and dental benefits program
• 401(k) plan
• Paid time off
• Sick pay
• Frequent free meals and snacks and company-sponsored gatherings
• Wolf & Shepherd shoes and more