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Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and oversee dining services in a healthcare setting with hands-on and computer based training. This structured and paid program will develop you to manage and oversee dining services in a healthcare setting. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and begin your journey to make a difference!
Available Benefits for All Employees:- Comprehensive Benefits Package - Medical, Dental, and Vision
- Free Telemedicine Services on Day 1*
- Free Prescription Discount Program
- Get paid when you need it with PNC EarnedIt
- Financial Wellness Support from PNC Workplace Banking
- Employee Assistance Programs
- Training & Development Opportunities
- Employee Recognition Programs
- Employee Stock Purchase Plan
- Nationwide Transfer Opportunities and Career Development
Click here for more benefits information
or copy this link: *Not available in AR.
Responsibilities:- Assist in managing dining services operations, including meal preparation, service, and quality control.
- Learn to ensure compliance with health, safety, and sanitation standards.
- Participate in staff training, development, and scheduling.
- Assist with inventory management and ordering of supplies.
- Interact positively with residents, staff, and guests, providing excellent customer service.
- All other duties as assigned.
- High school diploma or equivalent preferred.
- Previous experience in dining services or hospitality preferred.
- Strong organizational and communication skills.
- Must obtain Food Protection Manager (FPM), Food Service Manager (FSM), Long-Term Care Food Service (LTC-FSM), and CDM,CFPP (where required by state regulations) certifications during the development program.
- Valid driver's license.
- Strong written and verbal communication skills.
- Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
- Compliance with COVID-19 vaccination policies.
- Ability to lift up to 50 pounds and perform tasks for extended periods.
- Residency within the service area required.
Ready to Join Us?
If you're looking for an opportunity to grow your career in dining services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
EEO Statement:HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
Sierra Staffing Group is seeking a Customer Service Administrator to join a rapidly growing and established Electronic Manufacturing company in the Reno market. Qualified candidates will have experience supporting sales and customer service teams, order/data entry, ERP experience, and preparing purchase orders for customers.
Description
The Customer Service Administrator supports the Sales and Customer Service teams by accurately processing customer orders and maintaining complete documentation. This role ensures orders move smoothly from quote to booking and serves as a key internal link between Sales, Customer Service, and Document Control.
Key Responsibilities
Order Entry & Accuracy
- Review all confirmed customer purchase orders for accuracy and completeness.
- Accurately enter sales orders into the ERP system daily.
- Maintain an order entry error rate of no more than 3%.
- Meet daily order entry timelines.
Order Review & Record Management
- Maintain accurate and up-to-date customer records in the ERP system.
- Run the open order report daily and ensure all required fields are complete.
- Validate and review orders received through the API feed for accuracy and completeness
Documentation & Compliance
- Complete the Quote Record (QR) process and submit final documentation to Document Control as required.
- File customer documentation on the company file server daily.
- Ensure all order documentation is complete and audit ready.
Team & Administrative Support
- Support Program Managers as needed.
- Draft internal documents, prepare reports, and provide general administrative support.
- Communicate clearly with Sales, Customer Service, and Document Control to resolve order issues quickly.
- Participate in process improvement efforts and help track service metrics.
Qualifications
- High School Diploma or equivalent required.
- 2+ years of experience in customer service, inside sales support, or order administration preferred.
- Basic PC skills, including Microsoft Office Suite.
- Experience working with ERP (Syteline) systems preferred.
- Strong organizational and documentation management skills.
If you're qualified and interested in this great opportunity, please apply now!
Energy Project Solutions (EPS) is an energy consulting firm that helps partners deliver efficient, high-value projects through localized expertise and real-world insight. With more than 500 years of collective experience, our team leads complex energy developments from inception through construction, bringing deep knowledge across engineering, real estate, business development, and finance while leveraging strong relationships with developers, owners, financial institutions, and property owners nationwide.
This is an opportunity to sit at the center of complex energy and infrastructure projects and help turn strategy into execution. As a Project Manager within our Procurement Services group, you’ll play a key role in sourcing, logistics, quality, and material coordination, working cross-functionally to ensure the right materials, vendors, and processes are in place to support successful project delivery. If you enjoy ownership, problem-solving, and building structure in fast-moving environments, this role offers meaningful impact from day one.
What You’ll Do
- Execute and support sourcing activities, including RFQs, bid evaluations, supplier selection, and commercial coordination.
- Partner with internal teams to understand project requirements and translate them into effective procurement and execution plans.
- Manage vendor relationships, monitor performance, and support contract administration and issue resolution.
- Coordinate logistics, transportation, and trade compliance activities to ensure timely and compliant material delivery.
- Support quality surveillance and inspection activities, including documentation, reporting, and non-conformance tracking.
- Own deliverables from kickoff through completion, maintaining trackers, schedules, risk logs, and client-facing reports.
Who You Are
- You have 4–7 years of experience in procurement, supply chain, project management, or related operational roles.
- You understand sourcing, logistics, vendor management, and project coordination fundamentals.
- You’re highly organized and comfortable managing multiple workstreams with competing priorities.
- You communicate clearly and professionally with clients, vendors, and internal stakeholders.
- You bring strong attention to detail and follow-through, ensuring accuracy and quality in deliverables.
- You thrive in fast-paced, growth-oriented environments and take ownership without needing heavy direction.
Nice to Have
- Experience in energy, construction, utilities, infrastructure, or industrial sectors.
- Exposure to quality inspection processes, trade compliance, or material management.
- Familiarity with ERP or procurement systems such as SAP, Oracle, or Coupa.
- Strong analytical skills related to market trends, pricing, and supply chain risk.
- Interest in process improvement and building scalable procurement practices.
Why EPS?
At EPS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:
- Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
- Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
- Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
- Benefits That Care: You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
- Weekly Team Lunches: Take a break and recharge with your teammates. We believe food brings people together.
- Culture That Connects: We invest in experiences that build strong teams and strong communities.
Description: This is an on-site position located in Johnston, Iowa.
The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.
Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions.
Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language.
Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.
Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration system.
Conducts research and resolves issues for customer inquiries in a timely manner.
Responsible for prepping documents for scanning purposes and handling outgoing mail.
Provides additional administrative support for the department.
Other testing, projects and duties as assigned related to the job.
Requirements: Required Education: High school diploma or general education degree (GED) Required Work Experience: One to two years of related experience and/or training, or equivalent combination of education and experience.
Technology Skills: Ability to operate PC, Copy machine, scanner, fax machine and telephone.
Proficient with Microsoft Office Required skills or traits for the position: Strong customer service skills including active listening, empathy, attention to detail, and problem solving.
Ability to organize and prioritize tasks and work assignments; ability to complete multiple tasks simultaneously with accuracy and quality.
Excellent written and oral communication skills.
Specialized Certifications: Must be willing to obtain Iowa Accident Health and Life insurance license within the first year of employment .
PIc2da3465d821-25448-39614895
At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta’s Commercial Team is currently seeking an Agronomic Service Representative for Syngenta’s Ohio territory.
In this role, you will provide agronomic expertise within the district team. You will collaborate with sales teams to position on-farm solutions for growers through our retail channel partners by assisting with the development and delivery of Syngenta products and our agronomic messaging in the marketplace.
Accountabilities:
- Partner with our research and development team to gain technical knowledge of cutting-edge new products prior to registration and drive engagement through GrowMore trial demonstrations.
- Prepare and facilitate training both internally and externally on Syngenta’s portfolios and assist in developing the district campaign.
- Accountable for sales performance by providing technical and agronomic support and training to internal stakeholders, such as Retail Representatives, AgriEdge Specialists, and external stakeholders, such as growers, retailers, and distribution channel partners.
- Manage GrowMore sites as applicable and, with the engagement of the Technical Development Lead and the local Crop Protection Field Development Scientist, execute Sales Support trials at universities. Coordinate trial efforts within the local area through Retail Representatives and channel partners, and develop sales support materials to support marketing initiatives.
- Partner with the Ohio Sales Team to lead training on all key Syngenta products and solutions for locally assigned areas, working with sales teams, channel partners, and growers. Plan strategies to effectively compete against competitor products.
- Collaborate with district sales teams to position Syngenta's portfolio on farms, supporting our go-to-market strategy with retail customers, and provide agronomic leadership in developing campaign plans for the district.
- Develop business relationships with key internal personnel who influence the local market area, such as AgriEdge Specialists, Retail Representatives, District Managers, Technical Development Leads, Customer Unit Marketing Leads, Technical Product Leads, Crop Protection Field Development Scientists, and Technical Service Representatives. Maintain relationships with external influencers, such as key retailers and distribution partners.
- Provide guidance, training, and direct involvement as needed to assist with Syngenta service calls.
Required:
- A minimum of a Bachelor’s degree, preferably in Agronomy and/or related field. Master’s, Ph.D. degrees in Agronomy or other agriculture are highly preferred.
- A minimum of 2 years of previous experience, as well as strong technical background.
- Up to 20% travel is required within the Territory
- Must be eligible to work in the United States without sponsorship support from Syngenta
Desired:
- 5 years of previous related experience with strong interpersonal skills and an agricultural background.
- Ability to teach/train and diagnose agronomic concerns and to communicate very technical information to Retail Representatives, retailers, and growers in layman’s terms.
- Technical knowledge of product portfolio, product pipeline, and product value propositions.
- Agronomic theory – knowledge of farming best practices, seed technologies, and crop protection.
- Ability to create a professional and successful working environment with Retail Representatives, District Managers and other key Syngenta personnel.
- Possess the ability to demonstrate leadership with the technical community and within the district.
What We Offer:
- A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
- Full Benefit Package (Medical, Dental & Vision) that starts your first day.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.
Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
WL: 4A
#LI-Remote
About Syngenta
At Syngenta Crop Protection, we're pioneering solutions that safeguard global food security while championing sustainable agriculture. As a world market leader headquartered in Switzerland, we empower farmers with innovative crop protection technologies that defend against nature's toughest challenges. We unite advanced science with digital solutions to develop intelligent crop protection that maximizes yields while minimizing environmental impact. Join our mission of revolutionizing plant protection from seed to harvest.
Provide excellent service to our clients and advisors courteously and efficiently, ensuring that the highest standards of confidentiality and integrity are always met. The Client Service Associate (CSA) is critical in working directly under the COO alongside Financial Advisors.
The CSA is a critical role working directly under the Client Service Director alongside Financial Advisors. CSAs do not make investment decisions related to the account's investment but instead work with the Advisor team to ensure funds are invested according to asset allocation and risk tolerance. CSA is responsible for helping the Financial Advisors manage existing relationships. CSAs are responsible for reaching out to schedule financial checkups and addressing all client transactional needs.
Responding to clients' emails, letters, and phone calls. Handling client transactional requests. Solving client-related problems. Providing trade instructions to trade teams. Scheduling existing client meetings.
Scheduling Client Meetings. Facilitating Case Prep Meetings. Disseminating Necessary Actions. Final Oversight of Deliverables.
Ensuring the Completion of Action Items. Processing Data to Provide Deliverables from Meetings. Facilitating Paperwork to/from Clients to Custodians. Following Up with Clients. Collecting Necessary Documents from Clients. Updating Salesforce Data Entries. Ensuring the Delivery of Promises of Financial Advisors (FAs).
Excellent written and verbal communication skills. Detail-oriented. Critical thinking skills. Problem-solving skills. High-level confidentiality. High-level customer service skills. Team player. Responsible and trustworthy. Integrity. Demonstrates analytical ability, good judgment, problem-solving, responsibility, and personal integrity, with the ability to deal with confidential information daily. A self-starter with a strong sense of ownership, upbeat, professional attitude, and demeanor. Must be able to exercise judgment, tact, and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook). Experience in Salesforce is highly desired. Excellent customer service and good oral and written communication skills. Professional and articulate with strong attention to detail. Ability to work efficiently, effectively, and independently to see projects through to conclusion. Excellent time management, strong organizational skills, and the ability to prioritize multiple tasks and anticipate potential problems.
Professional
Must have a high school diploma. Must have a minimum of 3-5 years of working in the financial industry and maintaining professional interactions in an Administrative/Client Service role.
Bachelor's Degree.
Series 65 (Preferred)
Sponsorship of industry licensing and credentialing. Administrative, marketing, trade execution, and financial planning support for advisors. Personal office space with shared conference and meeting rooms. State-of-the-art tools in CRM, planning software, and behavioral finance. Company-sponsored employee events. Volunteer Time Off. Paid Time Off. Comprehensive health benefits package. Defined Contribution retirement package. A warm, welcoming culture built on teamwork, trust, and encouragement of one another.
Founded in 2007 by three Texas industry veterans. Widely recognized by independent companies for rapid growth and employee satisfaction. PAX advisors are independent advisors and do not offer clients proprietary products.
*Salary is negotiable
DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
- Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
- Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
- Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
- Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
- Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
- Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
- Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
- Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
- Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
- Performs other duties as assigned.
The ideal candidate will have:
- Associate’s Degree required/Bachelor’s Degree preferred in related field
- Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
- CTBS required within first year of employment
- Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
- Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.
We offer a competitive compensation package including:
- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
- Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
PI7c69c8eaebf5-3631
US-FL-Davie
Job ID: 2025-2149
Type: Full-Time
# of Openings: 2
Category: Services
JLR West Broward
Overview
Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers.
This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are.
Benefits:
- Medical, dental, vision insurances
- Company-paid life, AD&D and disability insurances
- 401(k) retirement plan with employer contributions
- Paid time off
- Awesome culture
Responsibilities
- Maintain Customer relations with all existing and future clients.
- Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
- Plan and coordinate known appointments that will be arriving the next day.
- Set appointments using the Xtime center and maintain the service reservations.
- Answering service calls and following up in a timely manner.
- Review all monthly specials, learn current service menus and review sublet vendor services.
- Maintain department and customers service files and review for accuracy before sending to final scanning.
- Determine and discuss alternate transportation needs with customers.
- Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
- Process after hours drop off vehicles and towed in vehicles.
- Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
- Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs.
- Provide customer with accurate estimates and completion times.
- Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
- Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
- Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
- Verify that all quality control standards have been met and vehicle has been washed before contacting customer.
- Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.
- Maintain a customer satisfaction inquiry score above national average.
- Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.
- Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs.
- Maintain a clean orderly office that is acceptable in accordance with dealership’s standards.
- Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.
- Establish method of payment and collect Visa, Master card, or American Express.
- Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.
- Maintain Compli and complete assigned modules in a timely manner.
- Maintain a well-groomed appearance and uniform while performing job duties or away at training.
- Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.
- Maintain pleasant working relationship with all dealership employees.
Qualifications
- High school diploma or general education degree (GED).
- Three years’ experience writing service with a highline dealership.
- Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
- Ability to effectively present information and respond to questions from management, employees and customers.
- Ability to calculate figures and amounts such as discounts, taxes, and percentages.
- Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
- Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
- Valid Driver’s License
PIb663f7433129-37156-39011156
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support