Estrin Vip Jobs in Usa

Director of Sales and Marketing

$120,000 - $125,000

Washington, Virginia

We’re currently partnering with one of our clients in Virginia and they’re seeking an experienced Director of Sales & Marketing to lead the strategic growth of their hospitality property.

This role will oversee the development and execution of integrated sales, marketing, and communications strategies designed to strengthen brand positioning and expand global awareness among luxury travelers.

The Director will drive both proactive and reactive sales initiatives, grow transient and group business, and identify innovative opportunities to increase occupancy. This individual will also collaborate closely with property leadership to shape overall sales strategy, build key partnerships, and support the hotel’s long-term business objectives.

Responsibilities:

• Lead strategic sales planning by developing and executing the hotel’s annual sales and marketing plan, identifying target markets, and driving strategies to increase occupancy and RevPAR.
• Oversee proactive and reactive sales efforts, building and maintaining relationships with corporate clients, travel agencies, and event planners while growing transient, group, and events business.
• Drive revenue generation and market growth by negotiating contracts, managing key accounts, analyzing market and competitor data, and identifying opportunities to increase market share.
• Direct integrated marketing and brand strategy, including PR, social media, digital marketing, and communications to strengthen brand positioning and global awareness.
• Manage the hotel’s digital presence and content strategy, overseeing social media and website.
• Collaborate cross-functionally with revenue, operations, and events teams to align sales strategies with guest experience, support high-profile events, and ensure seamless execution of group and VIP programs.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field, with 5+ years of sales and marketing leadership experience, preferably within boutique or luxury hospitality environments.
• Proven track record in hospitality sales, with strong negotiation, presentation, and relationship-building skills to secure corporate, group, and leisure business.
• Strong financial and revenue management expertise, including experience with budgeting, forecasting, market analysis, and strategies to grow occupancy and RevPAR.
• Strategic and analytical mindset, with the ability to interpret complex data, identify opportunities, and translate insights into actionable sales and marketing initiatives.
• Experienced leader and collaborator, capable of motivating teams and working cross-functionally with operations, revenue management, and executive leadership.
• Proficiency in CRM and hotel systems such as Opera, Delphi, or Salesforce, with the ability to manage client pipelines and sales performance reporting.

If you are keen to discuss the details further, please apply today or send your cv to Sarah at COREcruitment dot com –

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out

Sous Chef

Hyatt Dual Property- Charleston Historic District

JOB SUMMARY:

Works closely with the Executive Chef to plan and direct food preparation in kitchens. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.

EXPERIENCE & EDUCATION:

• Typically requires a Bachelor’s degree and 2 to 4 years of experience in a high-volume, full-service restaurant.

• Performs work under minimal supervision, handling complex issues and problems, and referring only the most complex issues to higher-level staff.

• Possesses comprehensive knowledge of subject matter.

• Provides leadership, coaching, and/or mentoring to a subordinate group.

• Must be proficient in Windows Operating Systems, company-approved spreadsheets, and word processing.

• Ability to work a flexible schedule.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, including basic arithmetic functions.

• Must maintain composure and objectivity while under pressure.

JOB FUNCTIONS & DUTIES:

• Produces innovative and diversified menus that reflect the restaurant's overall vision.

• Trains the kitchen staff to adhere to restaurant policies and general sanitation regulations.

• Organizes, schedules, and directs the work of the kitchen staff, ensuring that kitchen operations are carried out quickly and effectively.

• Designs aesthetic plating presentations.

• Ensures that hygiene and food safety requirements are met.

• Maintains kitchen inventory and assigned budget.

• Approaches all encounters with guests and employees in a friendly, service-oriented manner.

• Maintains high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).

• Maintains regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.

• Complies at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Complies with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.

• Maintains a friendly and warm demeanor at all times.

• Ensures that all kitchen personnel fulfill their job functions appropriately.

• Creates menus and food presentation.

• Addresses and resolves all customer problems efficiently and effectively.

• Performs spot checks for menu accuracy and taste.

• Minimizes spoilage, waste, and overproduction.

• Regularly reviews house counts, forecasts, and VIP lists.

• Monitors all Banquet and Catering activity.

• Maintains all kitchen inventories.

• Prepares annual reviews of employees.

• Assists in achieving departmental objectives and goals.

• Expedites peak meal periods by maintaining a "hands-on" approach.

• Works within the monthly set food cost budget, adjusting food requisitions and controlling waste.

• Is familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.

• Ensures that plating standards and use records are posted according to Avion Hospitality standards.

• Reviews food sales for accuracy daily.

• Performs any other duties as requested by the General Manager

• Use suggestive selling technique for food and beverage
• Attend daily pre-meal tasting
• Ensure friendly greeting to all guest
• Take orders and serve food and beverage requests promptly.
• Check with guest during meal for guest satisfaction
• Responsible for guest check and proper payment
• Set-up station and tables prior to service
• Assist in clearing and set-up of tables during service
• Completes side duties
• Maintain the proper care and cleanliness of tableware, serving equipment
• Make manager aware of all guest comments and complaints
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
• Other duties as assigned
  
  

• High school diploma or equivalent preferred
• 5 years related experience required
• 2 years fine dining experience preferred
  
  

• Proficient knowledge with Colorado liquor laws
• Proficient knowledge in Point-of-Sale Systems
• Strong knowledge of wines food and cooking methods
• Knowledgeable of 5-star standards
• Expertise in fine dining service and standards, etiquette, and formal table settings
• Familiarity with menu items, wine lists, and pairing recommendations
• Understanding of food safety and sanitation guidelines
• Exceptional customer service and interpersonal communication
• Strong multitasking abilities to handle multiple tables and priorities efficiently
• Ability to upsell and suggest complementary menu items to enhance the guest experience
• Proficiency in using point-of- sale (POS) systems for accurate order entry and billing
• Detailed- oriented with commitment to maintaining the restaurant’s impeccable standards
• Adaptability to manage dynamic service flows and unique guest needs
• Ability to practice discretion and professionalism when interacting with VIP and high-profile guests
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

Director of Food & Beverage  

Lefty’s Alley & Eats is unique destination in Delaware, bringing people together through interactive entertainment and unexpectedly high-quality food and beverages. We will be opening our new location at the Grove in Newark, DE in June 2026. We are currently in search of an Director of Food & Beverage to oversee all F&B operations within our 55,000 square foot venue. This position will begin approximately April 13, 2026 

Summary: The Director of Food & Beverage is responsible for overseeing all food and beverage operations across the restaurant, entertainment, and special event venues at Lefty’s Alley & Eats. This role directly supervises the Chef, Front of House Manager, and all food and beverage team members. The Director will lead the planning, execution, and management of dining services, nightlife, live entertainment, and ticketed events such as wine dinners, fundraisers, and private functions. This position requires a hands-on leader with strong management, operational, and marketing skills—dedicated to delivering exceptional guest experiences, maximizing profitability, and fostering a culture of hospitality and teamwork. 

Essential Duties and Responsibilities: 

Leadership & Training 

• Collaborate with the Front of House Manager to implement comprehensive training and development programs for new and existing staff. 
• Motivate and mentor team members to ensure consistent adherence to service and performance standards. 

Operations Management 

• Oversee daily food and beverage operations, ensuring compliance with all safety, sanitation, and maintenance standards. 
• Maintain and enforce standard operating procedures for cost and revenue control. 
• Ensure all operations comply with federal, state, and local laws related to labor, alcohol, and food safety. 

Financial Management 

• Develop and manage departmental budgets, monitoring financial performance and controlling expenses. 
• Oversee purchasing, receiving, and inventory management to ensure quality, cost-effectiveness, and accountability. 
• Approve invoices, verify payroll, and reconcile point-of-sale and revenue reports. 

Menu & Event Development 

• Partner with the Executive Chef to review and approve menus for the restaurant, catering, and special events. 
• Coordinate and execute high-quality food and beverage experiences for live performances, VIP functions, and ticketed events. 
• Work with the sales and marketing team to design and promote special events and dining experiences that drive guest engagement. 

Guest Relations & Service Excellence 

• Maintain a visible presence during service periods, ensuring guest satisfaction and addressing any issues promptly. 
• Analyze guest feedback and business data to continuously improve operations and enhance the overall experience. 

Facility & Staff Oversight 

• Ensure the cleanliness, appearance, and functionality of all food and beverage areas and equipment. 
• Enforce company dress code and grooming standards for all staff. 
• Collaborate with the General Manager on remodeling, refurbishment, and design improvements related to food and beverage operations. 

Qualifications & Skills 

• Proven experience in food and beverage management, preferably in a multi-faceted restaurant or entertainment venue. 
• Strong leadership, organizational, and interpersonal skills. 
• Excellent financial and analytical abilities with attention to operational details. 
• Knowledge of marketing and event promotion, including social media engagement. 
• Ability to manage catered events from planning through execution. 
• Exceptional guest service focus and a genuine passion for hospitality. 

____________________________________________________________________________________________ 

Equal Employment Opportunity 

Lefty’s Alley & Eats is committed to providing equal employment opportunities to all individuals regardless of race, color, sex, religion, national origin, age, disability, pregnancy, sexual orientation, or any other protected classification. Employment decisions are made based on qualifications, merit, and business needs in compliance with all applicants.

Job Title: Hotel General Manager

Location: DoubleTree by Hilton Harrisonburg

Reports to: Regional Director/Ownership

Employment Type: Full-time

Shift: [Variable Shifts, Including Weekends and Holidays]

Job Overview -

The Hotel General Manager at Encore Hospitality is responsible for overseeing all aspects of hotel operations, including guest services, financial performance, staff management, and property maintenance. The General Manager leads the hotel’s strategic direction, ensuring a high level of guest satisfaction, operational efficiency, and profitability. This role requires a results-oriented leader with strong business acumen, exceptional interpersonal skills, and a deep understanding of hospitality management.

Leadership & Strategy:

• Develop and implement strategic plans to ensure the hotel’s long-term success.
• Set operational goals for each department, aligning them with overall business objectives.
• Provide leadership and guidance to department heads, ensuring clear communication and collaboration.
• Foster a positive workplace culture that motivates staff and enhances guest experiences.
• Stay up-to-date on industry trends and market conditions to inform business strategies.

Guest Experience & Service Excellence:

• Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments.
• Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues.
• Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans.
• Personally greet VIP guests and ensure their needs are met throughout their stay.

Financial Management:

• Oversee the hotel’s financial performance, including revenue, profitability, and cost control.
• Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met.
• Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions.
• Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue.
• Monitor departmental expenses, ensuring efficient operations while maintaining cost control.

Operations & Efficiency:

• Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved.
• Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities.
• Work with the maintenance team to ensure all equipment and infrastructure are functioning properly.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality.
• Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget.

Team Management & Development:

• Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment.
• Oversee the recruitment, training, and retention of top talent across all departments.
• Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff.
• Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism.

Sales & Marketing:

• Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales.
• Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders.
• Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services.
• Attend industry events and networking functions to promote the hotel and build business relationships.

Compliance & Risk Management:

• Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws.
• Develop and enforce hotel policies regarding guest privacy, security, and data protection.
• Monitor risk management practices and implement procedures to minimize liabilities and incidents.
• Stay informed of any changes in regulations that may affect the hotel’s operations or guest services.

Who we're looking for -

Education:

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Advanced certifications in hotel management or business operations are advantageous.

Experience:

• Minimum of 7-10 years of experience in hotel management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing hotel operations, driving profitability, and achieving guest satisfaction.
• Experience in managing budgets, P&L statements, and financial forecasting.

Skills:

• Strong leadership and decision-making abilities, with a focus on strategic planning and operational excellence.
• Exceptional interpersonal and communication skills, both written and verbal.
• Financial acumen and proficiency in analyzing financial reports.
• Expertise in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Guest-centric approach, with a passion for delivering exceptional hospitality experiences.

Physical Requirements:

• Ability to stand, walk, and move throughout the property for extended periods.
• Capability to handle physical tasks as needed, such as inspecting property areas or assisting staff.
• Flexibility to work long hours, including weekends, holidays, and evenings.

Work Environment:

• High-energy, fast-paced hotel environment, with a strong focus on guest interaction and staff management.
• Dynamic workplace that requires effective multitasking and collaboration across multiple departments.

Opportunities for Growth:

Encore Hospitality is committed to the development of its leaders. As a Hotel General Manager, you have opportunities for advancement into executive roles, regional management, or corporate leadership positions within the company.

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

About the Company

Peak Sports MGMT is a leading third-party multimedia rights organization specializing in partnering with college athletic departments to optimize their corporate partnerships. In collaboration with Wofford Athletics, Peak Sports MGMT is tasked with overseeing and generating all of the corporate partnerships and sponsorship revenue as the multimedia rights holder of their Athletic Department. We excel in maximizing brand exposure, revenue generation, and partnership fulfillment for our clients, helping them achieve their financial and strategic advertising objectives.

About the Role

We are currently seeking a motivated and organized individual to join our team as a Director of Service at Wofford Athletics. This role is integral to our corporate partnership development as it involves managing recently acquired college athletic corporate partnerships and nurturing these relationships to ensure mutual long-term success. This position focuses on overseeing the entire portfolio of contracted corporate partnerships, ensuring client satisfaction, driving renewal and upselling opportunities, and managing all aspects of partnership fulfillment and activation.

Responsibilities

• Serve as the primary point of contact for all contracted corporate partners, fostering strong relationships built on trust and mutual success.
• Conduct regular check-ins and communication with partners to assess satisfaction levels, identify needs, and address any concerns or issues promptly.
• Collaborate closely with partners to understand their business objectives and develop tailored strategies to achieve mutual goals.
• Proactively identify opportunities to renew and upsell existing partners before their contracts expire.
• Develop compelling proposals and presentations outlining the value proposition of continued partnership and additional investment opportunities.
• Lead negotiations and contract discussions to secure contract extensions and incremental revenue streams.
• Plan and execute memorable hospitality experiences for partners, including VIP events, hospitality suites, and exclusive access opportunities.
• Coordinate logistics for partner engagement activities, ensuring seamless execution and a personalized touch for each partner.
• Act as a liaison between partners and internal departments to fulfill hospitality requests and deliver exceptional experiences.
• Oversee the execution of partnership agreements, ensuring all contractual obligations are fulfilled in accordance with partner expectations.
• Work closely with cross-functional teams to activate sponsored elements across various platforms, including digital, social, and in-venue activations.
• Monitor and evaluate the effectiveness of partnership activations, providing insights and recommendations for optimization.

Qualifications

• Bachelor's degree in Sports Management, Business Administration, Marketing or related field.
• 2+ years of full time experience in corporate partnership fulfillment and activation, sponsorship, or partnership development, or marketing and fan engagement.
• Comparable organizational skills to control and implement multiple partnership elements.
• Strong negotiation skills and ability to close complex deals with multiple stakeholders.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Passion for sports and a deep understanding of the collegiate athletics landscape is a plus.

Equal Opportunity Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The position of Concierge is responsible for providing the highest level of service at all times. Guest interactions are via telephone and email communication. The Concierge will focus on building the guest relationship with complete itineraries encompassing as many Tao Group brands as possible.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Adhere to all job standards set in place and continuously receive higher than 90% on all shops
• Use proper verbiage, spelling, and grammar in every communication
• Build a rapport with guests with positive, informative interactions and by anticipating guest needs to keep them coming back to the venues
• Problem solve effectively while maintaining sincerity in difficult situations
• Be proactive and alert management immediately with any discrepancies or issues
• Respond to email inquiries from hotels within 30 minutes
• Forward inquiries or credit card authorizations to the correct department: Marketing, Security, Restaurant, Catering and Sales, Nightclub
• Email hourly reservation and guest list updates to venue managers and executives
• Follow all directions from the Executive Team
• Input events in Company systems when requested
• Knowledgeable of entire corporate office functions and departments
• Maintain knowledge of Tao venues and amenities to accurately answer any questions
• Use customer relationship management systems to accurately organize tasks, assign leads, and develop guest profiles by inputting notes for each guest on every interaction
• Accurately create reservations in Open Table and other Company systems with guest’s contact information, time, date, minimum, special request/allergies, and VIP notes
• Research guest history and proactively provide the venue with any background and pertinent profile information necessary to create a seamless experience for the guest
• Prioritize high volume of daily requests to ensure higher tier guests are taken care of first
• Ask detailed questions to minimize the volume of complaints by resolving issues independently
• Follow all existing standard operating procedures in place and adhere immediately to all new policies that are added to the department
• Utilize sales techniques to upsell guests to the company’s portfolio of nightclubs, restaurants, hotels, etc., and develop a custom itinerary for each guest
• Be a team player and work well with colleagues to assist with special projects and additional tasks
• Maintain privacy and confidentiality on any sensitive guest issues, departmental information, and guest information including contact and credit card numbers
• Develop and maintain relationships with specialty vendors to provide extended services to highest-tier clients
• Interact with hosts, managers, and shared services to oversee the company’s strategic plan and brand is being carried through consistently
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Preferred
• Minimum of one plus (1+) years of customer service and multi-line telephone experience preferred
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, bar, lounge, and/or restaurant
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment