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Customer Service Rep
✦ New
15 - 17
Greenwood, SC 1 day ago
Customer Service Representative

North American Title Loans

1008 Montague Ave Greenwood, SC 29649

________________________________________

Pay Range

$15 - $17 per hour

Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

________________________________________

Schedule

Store Hours:

Full-Time in store position

Monday - Friday: 10:00 AM - 6:00 PM

Rotating Saturdays: 9:00 AM - 3:00 PM

Never work on Sundays

________________________________________

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

________________________________________

Key Responsibilities

• Provide exceptional customer service in person and by phone

• Explain loan products, terms, and payment options clearly and professionally

• Evaluate vehicles and process loan applications

• Manage customer accounts and payment processing

• Perform data entry and maintain accurate records

• Make courtesy reminder calls as needed

• Maintain compliance with company policies and applicable laws

________________________________________

What We Offer

• Competitive pay

• 6 paid holidays

• Paid vacation

• Paid on-the-job training

• Full-time, stable work schedule

• Career growth opportunities

• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

________________________________________

Qualifications

General

• Must be able to work full-time schedule listed above

• Positive attitude and strong work ethic

• Excellent communication skills

• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required

• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

________________________________________

About North American Title Loans

North American Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

________________________________________

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

________________________________________

Equal Opportunity Employer

North American Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.
permanent
Post Closing Coordinator (Admin)
✦ New
Salary not disclosed
Rye Brook, NY 11 hours ago

Now Hiring: Post Closing Coordinator!

Join a team where accuracy matters, customer service shines, and every closing ends with confidence.

Are you detail driven, organized, and ready to make an impact behind the scenes of every successful real estate transaction? We’re looking for a Settlement Post Closing Coordinator to help ensure taxes are paid and post-closing title curative issues are resolved. Join Thoroughbred Title Services today where you'll be responsible for the post closing processes, including assisting with the balancing of files, the proper and timely recording of documents, and the tracking and obtaining of loan releases in our Rye Brook, NY office.

What You’ll Do:

Ensure property taxes are paid accurately and in a timely manner

Process refunds for any overages collected at closing

Coordinate with attorneys to resolve post-closing title curative issues

Reissue stale dated checks to maintain company accounting compliance practices

Deliver exceptional service when responding to customer inquiries

What You Bring:

Extreme attention to detail and accuracy

Strong computer & communication skills

Excellent time management and self-motivation skills

Ability to precisely process and appropriately prioritize a high volume of files

Why You’ll Love Working With Us:

Supportive team culture

Opportunity for professional growth

Full suite of benefits


Wage: $20.00 hourly; actual wage is based upon education and experience. Potential for annual discretionary bonus, based on financial results.


Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)


Equal Opportunity Employer

Not Specified
Senior Escrow Officer
✦ New
Salary not disclosed
Dallas, TX 1 hour ago

We are seeking an experienced Licensed Texas Escrow Officer who values accuracy, consistency, and a well-run process. This role is ideal for someone who takes ownership of their files, communicates proactively, and works to resolve issues early to ensure smooth, on-time closings.

Our team operates in a structured, compliance-first environment with clear expectations and strong operational support. Escrow officers are trusted to manage their transactions while having the resources needed to navigate challenges effectively.

An established book of business is a plus, but not required. We support professionals who are focused on building and maintaining strong client relationships over time.


Responsibilities include but are not limited to:

  • Prepare, review, and finalize Closing Disclosures (CDs) with a high degree of accuracy and compliance
  • Review title commitments, surveys, and supporting documents; identify and resolve issues early in the process
  • Clear Schedule C requirements and coordinate with all parties to ensure timely resolution
  • Obtain lender approvals and funding authorizations prior to closing
  • Order and review title updates; determine file readiness and proactively address outstanding items
  • Coordinate and conduct real estate closings, including execution of documents and disbursement of funds
  • Maintain consistent, professional communication with buyers, sellers, agents, lenders, and attorneys
  • Ensure full compliance with Texas Department of Insurance (TDI) regulations and company policies throughout the transaction lifecycle


Requirements:

  • High school diploma or equivalent required; associates degree preferred
  • Active Texas Escrow Officer License required


Qualifications:

  • Minimum of 5 years of experience managing residential escrow transactions independently
  • Advanced knowledge of:
  • Closing Disclosures (CDs) and settlement statements
  • Escrow processes and title curative
  • Texas title insurance procedures and TDI regulations
  • Proven ability to manage multiple files in a deadline-driven environment while maintaining accuracy and compliance
  • Strong organizational, communication, and problem-solving skills
  • Ability to take ownership of files and proactively resolve issues without constant direction
  • Established book of business or industry relationships is a plus but not required. We value professionals who can build and maintain strong client relationships over time.
  • Experience with SoftPro Select preferred, but not required
Not Specified
Business Development Manager
Salary not disclosed
Port St Lucie, FL 6 days ago

Company Description


Liberty Title Company of America, Inc. is a full-service title and real estate settlement provider operating throughout the State of Florida. Our goal is to become one of the best financial services firms in the South. We have a winning culture and believe that with teamwork and collaboration that we can acheive anything.


Role Description


We are looking for a “winning” mindset and an extreme work ethic. We would prefer Real Estate and Title experience but we will train the right candidate. Regardless, you will be collaborating with the President of the Company and other Senior Partners to grow the firm’s distribution channels.


The perfect candidate and someone who will be successful:


1.) will build relationships with Realtors, Lenders, and other Vendors


2.) will attend weekly Realtor board meetings and other events to brand the company


3.) will co-host the occasional open house on weekends with Realtors


4.) will become proficient in CRM and technology strategies to digitally market


5.) will utilize Liberty’s production studio to film social media content


6.) must be “coachable” and willing to learn Title and Real Estate functionality and strategy. We need someone with high EQ to relate and motivate others


7.) will go the extra mile….


SALARY, PRODUCTION PAYOUTS, AND EQUITY IN THE FIRM


MUST LIVE IN ST. LUCIE, MARTIN, OR PALM BEACH COUNTY

Not Specified
Business Development Representative
Salary not disclosed
Belton, TX 6 days ago

Company Description

Founded in 1876 by A.M. Monteith and family-owned since its acquisition in 1951 by Frank J. Turner, Sr., Monteith Abstract & Title Company, Inc. has a long-standing tradition of excellence. Located in Central Texas, the company provides comprehensive abstracting, closing, and title insurance services to buyers, sellers, realtors, mortgage lenders, and builders. With over a century of industry experience, the company is dedicated to delivering high-quality services to its community and clients.


Role Description

The Business Development Representative helps boost the company's growth and sales. This position conducts market research, develops business strategies, builds client relationships, and identifies new business opportunities. Must be able to make calls to produce title and escrow business for our company. This position establishes relationships with individuals who can generate further business. This position also professionally promotes our services to existing and new agents.


Duties

  • Becomes familiar with the company's vision and mission, seeking to accomplish set goals and objectives.
  • Conducts market research and identifies potential clients and business opportunities.
  • Cultivates strong relationships with new clients while maintaining existing client relationships.
  • Maintains client information in the CRM database.
  • Has a working knowledge of the title software for creating reports and researching client transactions.
  • Works closely with staff across departments to implement growth strategies.
  • Develops and implements sales strategies, client service and retention plans, and analyzes sales data to inform or update marketing strategies.
  • Assists with drafting business plans, sales pitches, presentations, reference material, and other documents.
  • Manages multiple projects concurrently and meets deadlines.
  • Submits expense account according to schedule.
  • Submits monthly commission reports to the manager according to a set schedule.
  • Returns all texts/phone calls/emails in a timely manner as set by the manager.
  • Maintain accurate CRM records and use the system to track leads and manage client interactions.
  • Meets the minimum of in-person weekly contacts as set by the manager.
  • Meets the minimum of weekly phone calls to prospects as set by the manager.
  • Attends appropriate real estate boards, building and mortgage banker meetings, and other meetings within the industry to establish relationships and meet business development goals.
  • Joins and actively participates in organizations that will produce leads for new business.
  • Demonstrates strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.
  • Adheres to company policies and guidelines.
  • Undertake various job-related tasks as assigned, demonstrating flexibility and willingness to support the team’s objectives.


Qualifications

EXPERIENCE

  • One (1) to two (2) years' relevant work experience in business development or similar field preferred.
  • Must understand title insurance and real property concepts, as well as general knowledge of the Texas Department of Insurance regulations


EDUCATION

  • Bachelor’s degree in business management, marketing, or related field preferred.
  • High School diploma or GED is required.


LICENSES/CERTIFICATIONS:

  • A valid state driver’s license and clean driving record are required.
  • Reliable transportation is required to meet with potential clients and attend events.
  • The ability to obtain a Texas Notary Public license is preferred.


COMPETENCIES

  • Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.
  • Communication: The ability to write and speak effectively using appropriate conventions based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
  • Organization: Uses time efficiently by prioritizing and planning work activities.
  • Integrity and Respect: Demonstrates the utmost level of integrity in all instances and shows respect towards others and towards company principles.
  • Judgment: Demonstrates ability to make independent and sound decisions in all situations.
  • Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
  • Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
  • Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work promptly and in accordance with performance expectations.
  • Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
  • Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
  • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
  • Problem Solving: Identifies and resolves issues promptly by gathering and analyzing information skillfully.

Physical Demand

  • Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
  • Exerting up to 40 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
  • Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Close vision (clear vision at 20 inches or less); distance vision. (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors)
  • Ability to use reliable transportation as part of this position.

Work Environment

  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
  • Moderate noise. (examples: business office with computers and printers, light traffic)
  • Occasionally, the employee will be outdoors in hot or cold weather for events.

Work Hours/Schedule

  • Monday through Friday 8:00 am to 5:00 pm
  • Work outside of stated business hours may be required due to business demands.
  • Mandatory attendance at events may be required in the evening or on weekends.
  • Answering calls, texts, and emails from clients outside of normal business hours may be required.

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Not Specified
Senior Full-Stack Engineer
🏢 Titl
Salary not disclosed
Miami, FL 6 days ago

Company Description

At Titl, we simplify the real estate process by eliminating paperwork, legal obstacles, and delays associated with buying, owning, or selling a home. Our advanced technology ensures transparency and peace of mind throughout every transaction. We provide a modern and user-friendly way to handle property—designed for today and prepared for future needs.


Role Description

We're seeking an experienced Full-Stack Engineer to join our team working on a sophisticated property data research and report generation platform. This role involves building and maintaining enterprise-grade systems that automate property data extraction from government sources, generate comprehensive property reports, and manage complex business workflows including payments, authentication, and blockchain integration.


What You'll Work On

  • Backend Services: Develop and maintain NestJS microservices handling property data scraping, PDF generation, report aggregation, and enterprise account management
  • Frontend Applications: Build responsive Next.js applications with complex state management and real-time updates
  • Data Pipeline: Work with automated scraping systems using Puppeteer and AI-powered document processing (Google Document AI, OpenAI)
  • Integration Development: Implement OAuth flows, Stripe payment processing, webhook handling, and third-party API integrations
  • Queue Management: Design and maintain Bull queue systems for background job processing and async workflows
  • Blockchain Integration: Work with Polymesh blockchain for property ownership verification and asset tokenization
  • Database Design: Create efficient Prisma schemas and optimize PostgreSQL queries for complex property data relationships


Required Technical Skills


Core Stack (Must Have)

  • Backend: Advanced proficiency in NestJS with deep understanding of dependency injection, decorators, guards, and service patterns
  • Frontend: Expert-level Next.js 14 (App Router) and React with TypeScript
  • Database: Strong Prisma ORM experience and PostgreSQL optimization skills
  • TypeScript: Production-level TypeScript across full stack
  • API Design: RESTful API design, DTOs, validation, and Swagger documentation Infrastructure & DevOps
  • Docker: Container orchestration and development environments
  • Cloud Platforms: Google Cloud Platform (Cloud Storage, Cloud Run)
  • Queue Systems: Bull or similar job queue systems (Redis-backed)
  • Monorepo: Experience with pnpm workspaces or similar monorepo tooling Authentication & Payments
  • OAuth 2.0: Multi-provider authentication (Google, Facebook, LinkedIn)
  • JWT: Token-based authentication and authorization patterns
  • Stripe: Payment processing, webhooks, subscription management, and usage-based billing Specialized Skills
  • Web Scraping: Puppeteer or similar browser automation tools
  • PDF Processing: PDF generation, manipulation, and data extraction
  • AI/ML Integration: Experience with AI APIs (OpenAI, Google AI, etc.)
  • Background Jobs: Async processing, retry logic, and error handling


Highly Desired Skills

  • Blockchain: Polymesh or Ethereum blockchain integration experience
  • Document Processing: OCR, document AI, or legal document processing
  • Property/Real Estate Domain: Understanding of property records, deeds, liens, title commitments
  • Legal Tech: Experience with legal document workflows or compliance systems
  • Testing: Jest, testing-library, E2E testing frameworks
  • Performance Optimization: Query optimization, caching strategies, lazy loading
  • Security: OWASP best practices, rate limiting, encryption


Architecture & Design Requirements

You should be comfortable with:

  • Design Patterns: Service-oriented architecture, repository pattern, factory pattern
  • Dependency Injection: Understanding NestJS DI container and module system
  • Database Relations: Complex multi-tenant data models with proper isolation
  • State Management: React Context, server/client component patterns
  • Error Handling: Comprehensive error handling, retry logic, fallback mechanisms, API Security: Rate limiting, API key management, webhook signature verification


Experience Requirements

  • 5+ years of full-stack development experience
  • 3+ years with TypeScript in production environments
  • 2+ years with NestJS or similar enterprise Node.js frameworks
  • 2+ years with modern React and Next.js
  • Experience building production SaaS applications with multi-tenant architecture
  • Track record of shipping complex features end-to-end
  • Experience with third-party integrations and webhook systems
  • Domain Knowledge (Preferred)
  • Understanding of property data and real estate records
  • Familiarity with government data systems and public records
  • Knowledge of legal document structures (deeds, liens, mortgages, title commitments)
  • Experience with regulated industries and compliance requirements
  • Understanding of Miami-Dade County or similar municipal systems (bonus)


Development Practices

You should have experience with:

  • Git workflows: Feature branches, pull requests, code review
  • Documentation: Writing clear technical documentation and API specs
  • Testing: Unit tests, integration tests, E2E tests
  • CI/CD: Automated testing and deployment pipelines
  • Agile: Working in iterative development cycles
  • Code Quality: ESLint, Prettier, TypeScript strict mode


Problem-Solving Skills

We're looking for someone who can:

  • Debug complex distributed systems across multiple services
  • Optimize database queries and reduce API response times
  • Design scalable architectures for high-volume data processing
  • Handle edge cases in automated scraping and data extraction
  • Troubleshoot integration issues with third-party services
  • Implement robust error handling and monitoring
  • Communication & Collaboration
  • Clear written communication for documentation and code reviews
  • Ability to explain technical concepts to non-technical stakeholders
  • Collaborative approach to problem-solving
  • Proactive in identifying and addressing technical debt
  • Experience mentoring junior developers (preferred)
  • Package Manager Note
  • This project uses pnpm exclusively for monorepo management. Experience with pnpm workspaces is preferred, but npm/yarn monorepo experience transfers well.


What Makes You Stand Out

  • Contributions to open-source projects
  • Experience with LangChain or LangGraph for AI orchestration
  • FastAPI or Python experience (for AI service integration)
  • Understanding of title insurance or property ownership verification
  • Experience with Puppeteer clusters and browser farm optimization
  • Background in fintech or regulated industries
  • Experience with multi-environment deployments (local, staging, production)


Working Style

This role requires:

  • Attention to detail when working with legal and financial data
  • Systematic approach to debugging complex systems
  • Ability to work independently on ambiguous problems
  • Comfort with reading and understanding existing codebases
  • Pragmatic decision-making balancing speed and quality
  • Tech Stack Summary: NestJS • Next.js • TypeScript • Prisma • PostgreSQL • Puppeteer • Bull • OAuth • Stripe • Google Document AI • OpenAI • Docker • GCP • Polymesh • pnpm
  • This role offers the opportunity to work on challenging technical problems at the intersection of PropTech, LegalTech, and AI, building systems that handle real-world property data at scale.
permanent
Full Time Front Desk Escrow Coordinator
✦ New
Salary not disclosed
Bellevue, WA 11 hours ago

Job description:

Pay: From $45,000.00 per year, DOE


Full Time Front Desk Escrow Coordinator


CW Title & Escrow, the largest title and escrow company headquartered in Washington, is seeking a Front Desk Escrow Coordinator for our thriving Bellevue office. Join the exciting Real Estate industry and get experience in multiple facets of this fast-paced world. The successful candidate will provide front office assistance and administrative support to an energetic escrow department. Greet clients with world class hospitality and provide exceptional, white glove service. Answer incoming calls and transfer them as needed. Our company is looking for enthusiastic individuals, who will then get in depth training and a chance to work with dedicated and experienced team members.


The qualified candidate will possess some or all of the following:

  • High level of organizational skills and attention to detail, must be able to multitask
  • Warmth and empathy to clients calling in and coming to the office in person
  • Strong computer skills and able to learn internal computer programs quickly
  • Strong communication skills
  • Bi- or multi-lingual is a plus, but NOT required
  • Embrace CW’s core value system of Integrity, Teamwork, Community, Expertise, and Gratitude


The day-to-day specifics:

  • Full-time position 40hrs/week, 8am-5pm
  • Provide exceptional customer service in person, by phone and email
  • Provide clients with information needed, using one of many software programs (training provided)
  • Receive and process earnest money and cashier’s checks and provide receipts to clients
  • Assist with scheduling
  • Assist with mail and courier pick ups
  • Observe and abide by strict security and confidentiality policies


What you should expect from CW Title & Escrow:

· We are a large, but privately held company. We will provide you with training and growth opportunities but will never treat you like a number. We remember birthdays and want to know about your dog.

· Our company believes that successful businesses should give back and serve the local communities, so we continue to drive our CW Cares effort to better serve those in need.

· Our company has a “best idea wins" philosophy. If you have a great idea our leadership team wants to know about it. Our people drive our change.

· We believe in equality for all. Everyone is welcomed and valued at our company. That pertains to employees, clients, vendors, partners, etc.


Additional Benefits include:

· Career growth and planning with full support of a team behind you

· Medical, Dental and Vision coverage

· Health savings account

· 401k plan, plus matching

· Significant PTO and parental leave policy


We’ve been building CW Title & Escrow since 2001 and today we are proud to be the largest title and escrow company headquartered in Washington. Through our twenty-one CW Title & Escrow locations here in Washington, we provide exceptional title services for Chelan, Douglas, Island, King, Okanogan, Pierce, Skagit, Snohomish, Spokane, Thurston, and Whatcom counties while offering escrow services for each county throughout the state. While we utilize multiple large, national underwriting companies, our decisions are made locally. We are privately held so we are not captive to decisions made by executives who focus on Wall Street’s quarterly expectations. We simply focus on helping more people buy and sell property right here in our local, Washington communities. Our in-house underwriting, legal counsel, title examiners, and escrow teams are experts in our local markets as they call our beautiful state their home too. Our extensive expertise allows our clients to efficiently move from under agreement to closing. Our local focus allows us to commit to those in need in our state via our CW Cares Program. Our passion for professionally serving our local communities drives us to continue to grow. We put people first.


DETAILS:

  • Job Type: Full-time, 40 hours per week
  • Hours: 8am-5pm, M-F, onsite in Bellevue office
  • Pay: $45,000.00+ per year DOE


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance


Work Location: In person

permanent
Settlement Pre-Processor (Part-Time)
✦ New
Salary not disclosed
Forest, VA 11 hours ago

The Pre-Processor is responsible for initial title order preparation and general clerical and administrative duties.

Job Duties and Responsibilities (Essential Job Functions)

  • Enter orders and open files
  • Enter processing and breaking down files
  • Order Title surveys
  • Prepare documents
  • Ensure all files are scanned and recorded
  • Assist with payoffs and HOA information
  • Providing office and reception support. Answer phone calls, maintain the lobby and front desk. Keep conference room clean and well stocked.
  • Develop and implement organized filing systems
  • Maintain and order office supplies
  • Schedule appointments and events.

Performance Expectations

  • Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
  • Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all

Qualifications

Education:

  • High school diploma or equivalent combination of training and education

Experience:

  • 2+ years of administrative experience
  • Previous real estate experience desired
  • Intermediate level Microsoft Office experience

Knowledge and Skills:

  • Excellent communication and customer service skills
  • Detail-oriented with strong organizational and problem-solving abilities.

Wage: $19 - $22 hourly; actual wage is based upon education and experience.

Benefits: This position is eligible for the 401(k) plan with a generous company match.

Equal Opportunity Employer

temporary
Closer Specialist
✦ New
Salary not disclosed
Richardson, TX 11 hours ago

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Closer Specialist prepares settlement statements and closing documents, understanding and complying with escrow instructions, conducting closings and handling funds placed through the Company’s escrow account.

Essential Duties and Responsibilities

  • Manages the entire real estate transaction process according to sales contracts, lender instructions, company requirements, and other written instructions.
  • Reviews title commitments, sales contracts and other documents relating to residential real estate transactions for compliance and accuracy.
  • Prepares Closing Disclosures/HUD-1 Settlement Statements, conveyance and other settlement documents necessary to complete closing transactions.
  • Examines and clears requirements on title commitments and lender closing instructions.
  • Obtains and prepares information needed to close a transaction.
  • Works closely and coordinates closing transactions with clients, lenders, realtors, staff, and any other relevant parties to ensure a proper timely closing transaction.
  • Balances the closing disclosure or HUD-1 Settlement Statements, reviews funds received and coordinates proper disbursement of closing funds.
  • Performs other duties as assigned.

Position Requirements

Education

  • Associates degree or equivalent related work experience required.
  • High school diploma or equivalent required.

Experience

  • Minimum 2 years closing experience.

Functional/Technical Skills

  • Customer service oriented, with the strong drive to meet goals.
  • Excellent product knowledge, client relations, and presentation skills.
  • Strong follow up skills.
  • Attention to detail.
  • Retail Closings and multi-state experience

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email

Job Details

Not Specified
AI Ethics Specialist, Standards, Measurement & Governance
✦ New
Salary not disclosed
Boston, Massachusetts 11 hours ago

AI Ethics Specialist, Standards, Measurement & Governance | Just Horizons Alliance

Join us to define the standards that hold AI systems accountable.

The situation

Just Horizons Alliance is an 18-year-old applied research lab focused on ethics and technology. Our current focus is the AI Ethics Index, a measurement framework for evaluating AI systems on ethics, safety, and societal impact.

We currently have a first version of the framework that is validated and in use. Now we're investing in the next phase: sharper indicator definitions, stronger construct validity, governance processes that hold up to external scrutiny, and measurements that work across domains from education to healthcare to finance.

This is the first dedicated hire to drive the standards and governance layer end-to-end.

What you'll actually do

Months 1–3: Learn the system

Work through the existing L4 indicator library with Sophia. Understand where definitions need tightening, which constructs require the most interpretation, and how the evaluation engine turns indicators into measurements. Start giving developers working definitions they can implement.

Months 4–6: Build the governance infrastructure

Lead the development of a versioning and change control process for the Index. Define disclosure policies. Formalize internal ethical oversight processes. Collaborate with domain experts in education, healthcare, and finance to validate indicators across contexts.

Months 7–12: Drive the standard

Be the person who gives definitive answers on construct interpretation. Manage the L4 indicator framework as a living, governed document. Represent the methodological rigor of the Index in external conversations with regulators, academics, and the organizations being evaluated.

Why this role is hard

You're working at the frontier of a field that does not have settled answers. There is no ISO standard for AI ethics measurement. The frameworks you're building will be contested by academics, challenged by the AI companies being evaluated, and scrutinized by regulators. You need to make defensible decisions under genuine uncertainty, document your reasoning clearly, and communicate it to people who will disagree.

The daily work involves uncomfortable specifics. What does \"sexually explicit content\" mean when an LLM is used in a youth education context—a tutoring app, a storytelling tool, an educational assistant? Where exactly is the boundary? You have to define it in terms a developer can implement and an auditor can verify.

The pace is weeks, not semesters.

You're probably the right person if

You've taken an abstract ethical principle and turned it into something a developer could build or a compliance team could audit

You understand NIST AI RMF or the EU AI Act at a working level — not awareness, but enough to argue about the details

You have external credibility in the field: publications, recognised work, advisory roles, or a title that carries weight

KYC, compliance, or governance experience is part of your background alongside ethics expertise

You work at the pace of decisions, not the pace of studies

You can hold a substantive conversation with a software developer about API behaviour and with a philosopher about construct validity — on the same day

You can read an inter-rater reliability methodology and understand what it means for your indicator definitions

You're probably not the right fit if

Your background is purely academic ethics — you've written and published but never operationalized anything

You need months of research before committing to a position on a specific indicator definition

You're primarily a communicator or writer about AI ethics rather than a practitioner of governance

You're based on the West Coast US or don't work in East Coast US or Western Europe time zones

You see \"working with developers\" as someone else's job

Hard Skills

These are the domain and technical capabilities you need going in — or need to be able to build up fast. You don't need to be an engineer. But you do need to learn quickly, including using AI tools to close knowledge gaps on the fly.

  • NIST AI RMF and EU AI Act — working-level knowledge, not awareness. Enough to argue about the details and identify where a specific AI system fails to comply
  • Construct operationalization — demonstrated experience translating an abstract ethical principle into a bounded, testable indicator that someone else can use
  • Governance documentation — writing versioning policies, change control frameworks, and disclosure protocols that other people actually use day to day
  • AI evaluation methodology — familiarity with how AI systems are benchmarked, where measurement goes wrong, and what validity means in a scientific context
  • Basic technical literacy — able to read API documentation, understand what a model endpoint does.
  • Statistical reliability concepts — inter-rater reliability, aggregation methods, and what it means for a measurement to be valid versus merely reliable
  • KYC or compliance frameworks — experience building governance processes that have real enforcement teeth, not just principles documents that no one is held to

What you get

The role: Work directly with Sophia Zitman (AIEI Team Lead) as the person who owns the methodological integrity of the AI Ethics Index. Direct daily collaboration with the development team.

The comp: $110,000

The team: Small, split between ethicists and engineers. Interview panel: Janet Kang and Sophia Zitman.

The environment: Boston-based non-profit (501(c)(3)). East Coast US or Western Europe time zones strongly preferred. Deliberate, rigorous culture.

The upside: You'll have built the governance foundation of what may become the globally referenced standard for AI ethics measurement. That is a genuinely consequential body of work.

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