Enhance, IT Jobs in Usa

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• Must be a full-time undergraduate/graduate student in good academic standing. Preference given to students enrolled with a concentration in Cybersecurity.
• Preference given to students with working knowledge of Networking, Software Programming, Microsoft Word, Visio, Excel, and web design.
• Must uphold, enforce, and abide by all institutional policies.
• Strong writing and communication skills

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Position Overview

The IT Manager - Business Operations will focus on managing the business systems, ensuring the stability and efficiency of the organization's IT infrastructure while aligning technology with business goals, evaluates technical needs and implements solutions that meet business goals, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Candidate should understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

Qualifications

Education:

Bachelor’s degree in business, computer science, information technology, or a related field, or equivalent experience.

Experience:

• 5+ years driving business transformation through IT execution in a manufacturing environment.
• Proficient in ERP system, experienced in project planning, prioritization, and monitoring
• Expertise in analyzing software systems across Manufacturing and Engineering and functions

Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time

• Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security.
• Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be).
• Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong grasp of project management methodologies and feasibility analysis (effort, time, cost)
• Exceptional problem-solving and analytical decision-making
• Skilled at managing multiple projects in high-pressure environments
• Strong leadership, organization, and time management capabilities
• Effective communicator in both technical and non-technical contexts
• Creative thinker with ability to design innovative solutions
• Collaborative team player with experience leading dispersed teams
• Proactive learner, adaptable to new technologies and trends
• Initiative-driven, translating goals into actionable results
• Proficient in Microsoft Office

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

• Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
• Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
• Support vendor contracting processes and procurement initiatives across global business units.
• Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
• Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

• J.D. from an accredited law school and active membership in a U.S. State Bar.
• Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
• Strong understanding of supplier-side contracting.
• Ability to manage multiple priorities and work independently in a high-volume environment.
• Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.

IT Staffing Account Executive Job Description:

The Opportunity

Zeektek is seeking an experienced IT Staffing Account Executive who is driven by ownership, growth, and the thrill of building something meaningful. This role is designed for a proven producer who wants the freedom to run their desk, deepen client relationships, and aggressively expand their footprint in the market — all while being rewarded for results. If you bring an established network, a strong track record in technical staffing, and the ambition to scale your success even further, Zeektek offers the platform, support, and earning potential to help you do exactly that.

Locations:

• Sacramento / Roseville, CA (Onsite, 5 days/week)
• Bay Area, CA
• Southern California
• Greater Phoenix, Arizona
• Greater St. Louis, Missouri
• Open to proven producers anywhere in the U.S. with an established network and active book of business

What You’ll Own

• Full lifecycle business development and account ownership
• Expansion of existing client relationships while aggressively hunting new logos
• Management of a live book of business with active consultants on assignment, once placed
• Strategic client visits, stakeholder meetings, and account penetration
• Negotiation of bill rates, margins, and contract terms
• Partnering with recruiting to rapidly deliver high-quality technical talent
• Growing consultant headcount, revenue, and market presence within your territory

This is a true hunter role - you create momentum, open doors, and drive revenue.

Who Thrives Here

You’re likely a fit if you:

• Have 3–5+ years of IT staffing agency experience as an Account Executive
• Currently manage or have recently managed 20+ consultants on billing
• Possess a robust, transferable network of hiring managers and decision-makers
• Are intrinsically motivated, competitive, and financially driven
• Love the challenge of the sale and take pride in winning
• Want to be rewarded directly for your output - not capped, slowed, or micromanaged
• Prefer autonomy, accountability, and a fast-growing environment over corporate bureaucracy

Requirements

• 3–5+ years of technical staffing experience (agency required)
• Documented success in new business development and account growth
• Proven ability to generate revenue and expand consultant headcount
• Experience selling SOW and Project solutions in addition to traditional staffing
• Strong communication, negotiation, and relationship-building skills
• High integrity and professionalism with clients and internal partners

Why Top Performers Choose Zeektek

• Best-in-class, uncapped commission structure
• Aggressive bonus and incentive programs
• Direct access to C-Suite leadership - no layers of red tape
• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

Zeektek has been repeatedly recognized as one of the Best Staffing Firms to Work For and one of the Fastest Growing Technical Staffing Companies - not by chance, but by design.

About Zeektek

Founded in 2016, Zeektek is an IT staffing and solutions firm built on loyalty, honesty, and results. We are deeply rooted in our communities, committed to our people, and relentless in our pursuit of excellence. Our growth is powered by top performers who want more than a logo on their resume - they want ownership and upside.

Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.

• Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
• M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
• Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
• Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
• Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
• Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.

This role is onsite 3-4 days a week.

We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.

This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.

This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.

Contract Details:

• Duration: 12 months
• Work Type: Onsite (Worcester, MA)
• Pay: Competitive hourly rates (W2 or C2C available)

Key Responsibilities:

• Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
• Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
• Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
• Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
• Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
• Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
• Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
• Install and support Acronis and NuGenesis software on laboratory PCs.
• Provide support related to OSI PI / data historian systems as needed.

Required Qualifications:

• 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
• Strong experience with Excel, including macro development and troubleshooting.
• Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
• Experience supporting QC lab instruments, lab software, and Windows‑based systems.
• Hands‑on experience with Windows OS installations, upgrades, and system support.
• Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
• Strong problem‑solving, communication, and organizational skills.

Preferred Experience:

• Background in life sciences, pharmaceutical, or biotech environments.
• Prior experience supporting QC labs in regulated manufacturing settings.
• Experience with ITIL and GAMP frameworks.
• Exposure to Waters Empower, OSI PI, or similar data historian platforms.
• Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
• Knowledge of Python, Java, or SDLC concepts is a plus.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.

Why This Role:

• This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Are you an experienced IT Operations Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Operations Specialist to work at their company in Plano, TX.

Position Summary: Following standard operating procedures, Data Centre Operational Services staff provision, operate, monitor, and control a wide variety of sophisticated online computer applications and physical system configurations for a multiple-site, enterprise data processing organisation.

Primary Responsibilities/Accountabilities:

• Staff meet the service needs of both internal and external customers.
• These systems support both patient care and administrative functions throughout *** and affiliations.
• Perform routine tasks to maintain computer equipment and their peripherals.
• Provide prompt and courteous assistance at all times.
• May perform additional functions as detailed by the immediate supervisor, including the installation, move, and de-installation of racks and computer systems.
• Perform shipping and receiving functions for data center hardware and related equipment.
• Inspect deliveries for accuracy and damage; reconcile against purchase orders and packing documentation.
• Process equipment returns (RMA), ensuring proper documentation, packaging, and tracking
• Maintain accurate inventory and asset tracking records
• Assist with diagramming and updating data centre rack configurations
• Ensure proper handling, storage, and physical care of IT equipment. Maintain a clean, organised, and secure data centre staging and storage area
• Equipment racking, connectivity, and cable management. Inventory Management of Onsite Supplies.
• Issue Identification & Escalation: Identify discrepancies, delays, or equipment issues and escalate appropriately to the Project Manager, technical team, or vendor.
• Coordinate with vendors to resolve shipping or hardware issues
• Ensure issues are fully resolved and properly documented
• Documentation & Compliance: Maintain detailed and accurate operational records

Qualifications:

• Knowledge of and proficiency in data center concepts, practices and procedures within field.
• Ability to read, understand and communicate on-line Standard Operations Procedures.
• Ability to understand specified hardware and software used.
• Ability to troubleshoot, prioritize and escalate problems effectively.
• Demonstrates ability to learn and apply new technology.
• Ability to work calmly in difficult situations and form logical conclusions.
• Proficient verbal and written communication skills using English is necessary.
• Associate's degree in Computer Science, Information Systems, Engineering, or a related field.
• Two (2) years of demonstrated technical experience in computer operations.
• High School Diploma or GED.
• Four (4) years of demonstrated IT technical experience focused on computer operations within a large, complex organization.
• Foundational understanding of data center infrastructure, including servers, storage systems, and structured cabling. Basic familiarity with rack layouts and physical hardware configurations.Centre Ability to read and interpret equipment quotes, packing slips, bills of materials, and technical documentation. Understanding of standard data centre safety, compliance, and operational practices. Experience with shipping/receiving operations

Preferred:

• Experience working with healthcare technology.
• Bachelor's degree or higher in Computer Science, Information Systems, Engineering, or a related field.
• This role supports physical infrastructure activities, inventory control, documentation, and coordination with project managers, technical teams, and vendors.

Job Title: IT and Media Specialist 

Reports to: Director of Wellness 

FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements. 

Compensation: $17-20 BOE 

Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106 

Summary  

Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.  

Essential Duties and Responsibilities 

Resident IT Support  

• Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).  
• Troubleshoot common hardware and software issues in a friendly, patient manner.  
• Offer guidance on digital literacy and safe internet practices.  

Event A/V Support  

• Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.  
• Manage video recording and live streaming for select events.  
• Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.  
• Perform routine checks and maintenance on A/V equipment.  

Knowledge Skills and Abilities 

• Basic knowledge of IT troubleshooting (Windows, iOS, Android).  
• Familiarity with audio/visual equipment and live streaming platforms.  
• Strong communication and interpersonal skills  
• Ability to work patiently with older adults 
• Ability to lift and move equipment as needed 
• Flexible schedule, including occasional evenings or weekends for events 

Education and Experience  

• Experience in senior living or nonprofit settings 
• Knowledge of Zoom, YouTube Live, or similar streaming tools 
• Basic video editing skills a plus