Engineering Structures Scimago Jobs in Henderson Nv Remote
465 positions found — Page 12
Lead Installer and Trainer
Location: On-Site | Las Vegas, NV
Work Schedule: Full-time, Monday - Friday, daytime hours. Schedule may adjust based on installation demands and travel requirements.
Travel Requirements: Occasional regional travel as projects require.Flexibility to work extended hours during active installation cycles.
A rapidly growing residential vertical transportation company is expanding its Nevada operations and seeking a Lead Installer and Trainer to play a critical role in driving installation excellence and field leadership. This is a high-impact opportunity for a seasoned elevator installation professional who takes pride in craftsmanship, safety, and mentoring the next generation of technicians.
In this role, you will lead full-cycle residential elevator installations, oversee final quality inspections, and develop apprentice installers into future crew leads. If you thrive in a hands-on environment, value precision, and want to shape the standard of excellence across a growing region, this is your chance to step into a visible leadership position.
Key Responsibilities
Installation Leadership
- Lead residential elevator installations from layout through final commissioning.
- Install rails, drive systems, hydraulic components, platforms, cab interiors, hoistway doors, and associated mechanical and electrical systems.
- Conduct final inspections and approve completed installations prior to turnover.
- Maintain clean, organized, and safety-focused jobsites.
Training and Workforce Development
- Mentor and train apprentice installers in technical procedures, code compliance, jobsite standards, and professional conduct.
- Develop structured, hands-on training approaches to prepare junior team members for future leadership roles.
- Reinforce a culture of accountability, safety, and craftsmanship.
Safety and Code Compliance
- Ensure all installations meet applicable safety standards and building codes.
- Proactively identify and mitigate jobsite risks.
- Maintain compliance with applicable elevator code requirements and regional regulations.
Troubleshooting and Technical Support
- Diagnose and resolve issues related to motors, pumps, wiring, safety circuits, switches, and control systems.
- Respond to service needs related to completed installations when necessary.
- Accurately document inspections, repairs, and technical findings.
Communication and Coordination
- Serve as the primary field contact for contractors, homeowners, scheduling teams, and operations leadership.
- Provide consistent job updates and escalate issues appropriately.
- Represent the company with professionalism on every project.
Qualifications
- Minimum 3 years or approximately 6,000 hours of residential elevator installation experience.
- Ability to read blueprints, wiring diagrams, and manufacturer documentation.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with hand tools, power tools, and diagnostic equipment.
- Demonstrated ability to train, mentor, and lead field personnel.
- High school diploma or GED required.
- Valid driver’s license with acceptable driving record.
- Ability to lift up to 75 pounds and work at heights, on ladders, and in confined spaces.
- Successful completion of background screening and drug testing.
Preferred Experience
- Previous experience in a lead installer or training capacity.
- Residential elevator system experience strongly preferred.
- Strong organizational skills and pride in jobsite presentation.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS
Position: Electrical BIM Coordinator / Modeler
Location: Las Vegas, Nevada 89103
Pay: $45-55+ Depending on experience
We are currently hiring an Electrical BIM Coordinator / Modeler to support major construction projects in Las Vegas, NV. If you have experience modeling electrical systems in Revit and coordinating with multidisciplinary teams, we’d like to connect.
This role will work closely with project managers, engineers, and field teams to develop and coordinate electrical BIM models for commercial and large-scale construction projects.
Responsibilities
• Develop and maintain electrical BIM models in Revit
• Coordinate electrical systems with MEP and structural trades
• Perform clash detection and coordination using Navisworks
• Produce electrical layouts, conduit routing, and cable tray systems
• Generate construction and shop drawings from BIM models
• Participate in BIM coordination meetings and resolve conflicts
Requirements
- Electrical apprenticeship or a minimum of 5 years of Electrical BIM / Revit modeling experience
- Strong knowledge of electrical systems and construction documentation
- Must complete REI’s Revit fundamentals class and Navisworks experience
- Ability to read electrical drawings and specifications
- Experience with commercial construction projects required
Hiring: Outside Sales Representative – (Confidential Client)
Salary: $70,000 - $100,000 with Commission Structure
**On Target Earnings (OTE) Year 1: $150,000k
We are partnering with a well-established electrical distributor in Southern California and Las Vegas to identify a high-performing Outside Sales Representative to drive growth and build long-term customer relationships across commercial, industrial and residential markets.
This is a great opportunity for a motivated sales professional who thrives in a relationship-driven environment and wants to take ownership of a book of business while expanding market share, which includes exposure to lighting, and controls projects.Outside sales growth expectation of 20% annually
What you’ll be doing
• Develop and manage relationships with electrical contractors, builders, developers, and end users
• Grow revenue within an assigned territory through prospecting and account management
• Collaborate with inside sales and operations teams to deliver excellent customer service
• Prepare quotes, follow up on bids, and close sales opportunities
• Represent a reputable, industry-leading distributor in the field at client meetings, job sites, and industry events
Required Qualifications
• 2+ years of outside sales experience (electrical, construction, or industrial preferred)
• Strong communication, negotiation, and relationship-building skills
• Self-motivated, organized, and results-driven mindset
• Valid driver’s license and ability to travel locally
• Authorized to work in the U.S. now and in the future (no sponsorship required)
• Interest or experience in clean energy, electrification, or sustainable infrastructure is a plus
Compensation & Benefits
• Base salary: $70,000 – $100,000 Depending on Experience (DOE)
• Competitive commission structure with strong earning potential
• Car allowance / mileage reimbursement
• Health benefits and 401(k)
• Cell phone reimbursement
Location: Las Vegas, NV
If you’re interested in learning more, please apply to the position or comment “Outside Sales” below and we will reach out.
Hiring: Inside Sales Representative (Confidential Client)
Salary: $50,000 - $80,000 with Commission Structure
**On Target Earnings (OTE) Year 1: $70,000 - $110,000k
We are partnering with a well-established electrical distribution company to identify a strong Inside Sales Representative to support customer relationships, order fulfillment, and sales growth across multiple branches.
This is a great opportunity for someone who enjoys being at the center of the action to solve problems, manage projects, and work closely with both customers and Outside Sales teams. You’ll play a key role in keeping orders moving, delivering accurate quotes, and helping drive profitable business across traditional electrical lines and lighting, and controls.
What you’ll be doing
• Serve as a primary point of contact for customers: process orders, quotes, and inquiries
• Manage open orders and job quotes from start to finish
• Follow up on outstanding quotes and lost sales opportunities
• Partner with Outside Sales to support priority accounts and transactions
• Recommend product substitutes when appropriate and explain specs, pricing, and terms
• Build and maintain strong customer relationships
• Gather market intelligence on competitors, pricing, and customer needs
• Use basic margin calculations to support profitable sales
• Participate in ongoing product training
• Balance multiple priorities in a fast-paced environment
• Complete routine reports and documentation
• Work overtime when business needs require it
Required Qualifications
• High school diploma + minimum 2 years of related experience
• Strong written and verbal communication skills
• Comfort with Microsoft Office (Word, Excel, PowerPoint) and data entry systems
• Solid judgment and problem-solving ability
• Ability to manage multiple tasks and deadlines
• A collaborative, team-first mindset
Compensation & Benefits
• Base Salary: $50,000 - $80,000
• Commission structure with upside based on performance
• Full benefits package
Location: Las Vegas, NV
If you’re interested in learning more, please apply to the position or comment “Inside Sales” on our post and we will reach out.
Energy Project Solutions (EPS) is an energy consulting firm that helps partners deliver efficient, high-value projects through localized expertise and real-world insight. With more than 500 years of collective experience, our team leads complex energy developments from inception through construction, bringing deep knowledge across engineering, real estate, business development, and finance while leveraging strong relationships with developers, owners, financial institutions, and property owners nationwide.
EPS is seeking an experienced leader to direct late-stage planning and construction of high voltage transmission and substation projects. The Director will guide projects from final development through construction and commissioning, ensuring excellence in safety, cost, schedule, and quality. This role oversees all phases of delivery, from routing and permitting to interconnection coordination, strengthening execution frameworks, enhancing contractor accountability, and advancing multiple projects to completion with disciplined schedule and cost performance.
What You’ll Do
Execution Leadership
- Lead transmission and substation projects from final design through energization.
- Oversee contractor performance, field execution, and construction sequencing.
- Ensure alignment between engineering, procurement, and construction teams.
Technical & Development Integration
- Review engineering packages for constructability and execution readiness.
- Coordinate across land, environmental, permitting, regulatory, and engineering teams.
- Support interconnection, siting, and infrastructure integration strategies.
Construction & Delivery Management
- Direct construction strategy, logistics planning, and resource allocation.
- Track schedule, cost, quality, and safety metrics.
- Resolve field constraints and execution risks proactively.
Stakeholder & Client Engagement
- Interface with utilities, developers, regulators, and landowners.
- Provide executive-level reporting and project updates.
- Lead internal and external coordination meetings.
Risk & Compliance Oversight
- Identify execution risks and implement mitigation plans.
- Ensure compliance with permits, environmental commitments, and regulatory approvals.
- Maintain documentation and audit readiness.
Who You Are
- 5+ years of experience delivering transmission or substation infrastructure, with leadership on projects 115 kV and above (preference for 230 kV+).
- Proven success managing late-stage planning through construction execution.
- Strong understanding of EPC delivery models, construction sequencing, and commissioning.
- Experience working with utilities, ISOs, RTOs, or transmission developers.
- Ability to lead multidisciplinary teams and external contractors.
Core Competencies
- Execution-driven leadership
- Field-informed decision making
- Strategic risk management
- Commercial awareness
- Clear communication across technical and executive audiences
Why EPS?
At AKS, we design strong communities, and we believe your work should support your life, not the other way around. Here’s what you can count on when you join our team:
- Gets the Job Done: We value people who do what needs to be done, taking initiative, stepping in where needed, and delivering results with accountability and common sense.
- Meaningful Growth: Whether you’re just starting out or looking to advance, we provide hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
- Real Collaboration: Work with a team that brings diverse perspectives together to solve complex challenges creatively, curiously, and with a shared commitment to quality.
- Respect for Your Time: We support work-life balance with generous PTO and an environment that helps you manage personal and professional responsibilities.
- Benefits That Care: Access health coverage that supports your total well-being, a 401(k) match, paid holidays, and resources to help you thrive.
- Weekly Team Lunches: Recharge with your teammates because food and conversation bring people together.
- Culture That Connects: We invest in experiences that build strong teams and stronger communities.
- A Place People Love to Work: We have been named one of the Top Workplaces in the Pacific Northwest year after year for good reason.
Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.
We’re looking for a Senior Financial Accountant who thrives in a fast-moving environment, enjoys solving complex challenges, and wants visibility with senior leadership.
In this role, you'll help strengthen financial operations, support international growth, and ensure the financial integrity of a multi-entity business operating across several global markets.
If you’re energized by growth, ownership, and the chance to help build something exceptional, we’d love to hear from you.
The Role at a Glance Senior Financial Accountant Location: Denver, CO – Remote / Hybrid Salary: $90,000 – $100,000 Plus: Excellent benefits and perks About Actionstep Actionstep is a global leader in cloud-based SaaS software for professional services firms, with a particular focus on Legal Practice Management.
Our platform powers the operations of 30,000+ professionals worldwide, helping law firms run more efficient, profitable, and modern businesses.
We’re experiencing exceptional global growth, expanding rapidly across North America, the UK, Australia, Canada, and New Zealand.
Our team of 240+ talented professionals is united by a mission to build technology that transforms how professional firms operate.
As we continue scaling internationally, building a world-class finance function is critical to supporting the next phase of our growth.
The Finance Team Our Finance team sits at the center of the business — providing the financial insight, discipline, and strategic support that allows the company to grow confidently.
We deliver accurate, timely financial data that empowers leadership to make smart decisions while ensuring strong governance, compliance, and risk management across multiple jurisdictions.
This is a high-impact, collaborative team where finance professionals have the opportunity to influence how a modern SaaS finance function operates at global scale.
The Opportunity As Senior Financial Accountant, you'll play a critical role in maintaining the financial integrity of a rapidly expanding multi-entity organization.
Reporting to senior finance leadership, you'll take ownership of key accounting processes, support the month-end close, ensure balance sheet accuracy, and help strengthen financial reporting and controls.
You’ll collaborate with teams across the business and contribute to building scalable processes that support our continued global expansion.
This role is ideal for a hands-on accountant who enjoys ownership, thrives in dynamic environments, and wants to grow alongside a high-performing SaaS company.
Remote working/work at home options are available for this role.
This role is ideal for pharmacists with prior authorization, managed care, or PBM experience who thrive in a structured, remote setting.
As a Clinical Pharmacist Advisor, you will review pharmacy benefit requests, make clinical determinations, and ensure compliance with CMS and Medicare guidelines while delivering best-in-class service.
Key Responsibilities Review and process prior authorizations, coverage determinations, and appeals Evaluate clinical documentation to support approval/denial decisions Ensure all cases meet Medicare Part D and CMS compliance standards Conduct provider outreach to obtain additional clinical information Document all decisions clearly and accurately in system workflows Manage high-volume queues while meeting productivity and quality metrics Apply clinical knowledge using drug compendia and established guidelines Required Qualifications Active Pharmacist license in state of residence (in good standing) PharmD or Bachelor’s Degree in Pharmacy Strong computer skills (Excel, Word required; Access, PowerPoint, Visio preferred) Experience with data entry, dual screens, and multiple systems Ability to work independently in a productivity-driven remote environment Strong attention to detail and documentation accuracy Preferred Experience Managed Care / PBM experience Prior Authorization, Coverage Determinations, or Appeals Medicare Part D knowledge and CMS guideline familiarity Remote pharmacist or high-volume review experience Retail + Managed Care hybrid background Schedule & Training Requirements Training: Monday–Friday, 9:00 AM – 5:30 PM EST (first 8 weeks – no time off allowed) Post-Training Schedule: Business Hours: 7:00 AM – 8:00 PM EST (Mon–Fri) Weekends: 7:00 AM – 4:30 PM EST Must be flexible to work assigned 8-hour shifts, including weekends Work Environment Requirements (MANDATORY) Dedicated, quiet, private workspace Wired internet connection: Minimum 25 Mbps download / 5 Mbps upload Speed test screenshot required (must be included on resume) Ability to remain on camera during training and team meetings Ability to sit and focus for full shift with minimal interruptions Submission Requirements (MUST BE INCLUDED ON RESUME) Screenshot of internet speed test ( ) Screenshot of active pharmacist license (showing name, state, expiration) Completed candidate questionnaire (see below) Candidate Pre-Screen Questionnaire (Include with Submission) Are you available for full-time training (M–F, 9–5:30 EST) for 8 weeks with no time off? Can you work any assigned 8-hour shift between 7 AM – 8 PM EST, including weekends? Do you have a dedicated, quiet workspace for remote work? Do you have wired internet meeting 25/5 Mbps requirements? Can you sit and focus for the entire shift without interruptions? Do you have experience with data entry and multiple systems/screens? Do you have an active pharmacist license in your state of residence? Are you comfortable working independently in a productivity-based role? Do you bring a positive, engaged attitude to a team environment? We are hiring 50 Remote Clinical Pharmacist Advisors to support Medicare Part D members and providers in a fast-paced, high-volume, production-driven environment.
This role is ideal for pharmacists with prior authorization, managed care, or PBM experience who thrive in a structured, remote setting.
As a Clinical Pharmacist Advisor, you will review pharmacy benefit requests, make clinical determinations, and ensure compliance with CMS and Medicare guidelines while delivering best-in-class service.
Key Responsibilities Review and process prior authorizations, coverage determinations, and appeals Evaluate clinical documentation to support approval/denial decisions Ensure all cases meet Medicare Part D and CMS compliance standards Conduct provider outreach to obtain additional clinical information Document all decisions clearly and accurately in system workflows Manage high-volume queues while meeting productivity and quality metrics Apply clinical knowledge using drug compendia and established guidelines
Remote working/work at home options are available for this role.
Sr. Product Manager
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.
RESPONSIBILITIES:
Portfolio Analysis & Market Assessment
- Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
- Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
- In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
- Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
- Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
- Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.
Industry Analysis
- Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
- Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
- Produce analytical and product-focused presentations for both internal and external audiences.
- Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
- Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
- 7+ years of health care-focused experience in new product development and/or health care data industry.
- 5+ years of demonstrated experience supporting strategic growth initiatives.
- Strong business acumen to develop and communicate recommendations to leadership.
- Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
- Familiarity with emerging technologies and solutions.
- Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
- Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
- Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
- Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
- Some travel involved.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Senior Payroll Manager
Chicago, IL (Hybrid – 2 days office / 3 days WFH)
$170,000+ Base + 15% Bonus
We are supporting a large, global organisation on the appointment of a Senior Payroll Manager to lead payroll operations across the Americas region.
This role sits within the global shared services structure and reports directly to the Global Payroll Director. The successful candidate will take responsibility for payroll delivery across North and Latin America, while leading a distributed payroll team.
The organisation employs 10,000+ people globally and operates across multiple international jurisdictions, making this an excellent opportunity for an experienced payroll leader who is comfortable managing complex, multi-country payroll operations.
Senior Payroll Manager – Key Responsibilities
- Lead payroll operations across US, Canada and LATAM
- Manage and develop a distributed payroll team including professionals based in Costa Rica and the United States
- Ensure payroll accuracy, compliance and timely delivery across multiple countries and pay cycles
- Partner closely with HR, Finance, Tax and external vendors to support payroll delivery
- Monitor payroll metrics and performance across the team and drive continuous improvement
- Support payroll projects, process improvements and operational enhancements
- Act as a senior escalation point for payroll issues and complex queries
- Maintain strong governance and compliance across all payroll activities
Senior Payroll Manager – Candidate Profile
- 10+ years’ payroll experience within complex, multi-country environments
- Strong experience managing US payroll alongside Canada and LATAM operations
- Proven leadership experience managing teams of 6+ payroll professionals, ideally across multiple locations
- Comfortable operating within a global payroll structure and working with international stakeholders
- Strong communication skills and the ability to lead teams remotely
- Process-driven, organised and comfortable working with payroll metrics and reporting
- Experience working within large, global organisations preferred
This is a high-impact leadership role within a global payroll function and offers the opportunity to shape payroll operations across a large and diverse region.
JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Remote working/work at home options are available for this role.
Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).
Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses
This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.
Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.
As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.
Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.
ResponsibilitiesReporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.
Key responsibilities include:
- Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
- Schedule, reschedule, and confirm patient appointments accurately and efficiently
- Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
- Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
- Maintain strict compliance with HIPAA and patient privacy regulations
- Communicate with patients using a professional, empathetic, and service-oriented approach
- Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
- Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
- Contribute positively to a fast-paced, team-oriented environment
- Other duties assigned as deemed necessary by management
Required Skills/Abilities:
- Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
- Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
- Strong customer service mindset with the ability to communicate calmly and empathetically
- High attention to detail, including accurate written documentation and data entry
- Ability to follow established workflows, scripts, and policies consistently
- Comfort working in a high-volume, performance-driven call center environment
- Demonstrated reliability, punctuality, and consistent attendance
- Strong time-management skills and accountability in a remote setting
- Ability to work independently while remaining responsive and engaged with a team
- Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
- Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
Education/Experience:
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience (preferred).
- Experience with making outbound sales/service calls (preferred).
- 1-5 years of experience within the healthcare industry (preferred).
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Remote working/work at home options are available for this role.