Engineering Structures Jobs in Millbrae, CA

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• Perform cell line expansion, maintenance, cryopreservation, and thawing of multiple mammalian cell lines.
  
• Prepare cell culture media with complex supplements and ensure proper cell handling procedures.
  
• Collaborate with team members to support cell culture needs for ongoing research projects.
  
• Coordinate with cross-functional teams to assess cell banking and cell culture requirements and deliver materials within timelines.
  
• Conduct and support cell line quality control procedures, including validation for experimental integrity.
  
• Maintain accurate laboratory notebooks and documentation for all experiments and lab activities.
  
• Support development of genetically engineered cell lines and in-vitro cell-based assays for oncology programs
  

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• Bachelor's degree in Molecular Biology, Cell Biology, Cancer Biology, or related life science field.
  
• Minimum 3 years of hands-on experience working with:
  
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  • Cancer cell lines
    
  • Primary cells
    
  • Genetically engineered cell lines
    
  
  
  
• Strong expertise in aseptic techniques and mammalian cell culture.
  
• Experience handling multiple cell lines simultaneously.
  
• Proficiency in media preparation with complex supplements.
  
• Strong organizational skills, attention to detail, and record-keeping abilities.
  
• Familiarity with cell culture QC practices, including:
  
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  • Mycoplasma testing
    
  • Cell line authentication.
    
  
  
  

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• 6+ years of hands-on experience in mammalian cell culture within the biopharmaceutical or biotechnology industry.
  
• Experience using electronic lab notebooks (ELN) for experiment documentation and workflow management.
  
• Ability to optimize and troubleshoot mammalian cell culture systems.
  
• Experience writing and maintaining Standard Operating Procedures (SOPs).
  
• Familiarity with online genetic databases and integration of phenotypic/genetic data into cell bank systems.
  
• Experience with viral and non-viral transduction or transfection methods, including:
  
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  • Lentivirus
    
  • Retrovirus
    
  • Lipid-based systems
    
  
  
  
• Experience using laboratory instruments such as:
  
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  • Plate readers
    
  • Cell counters
    
  • Automated western blot systems
    
  
  
  
• Ability to run basic cell-based assays and develop cell line banking protocols.
  
• Strong written and verbal communication skills.
  
• Ability to work effectively in a fast-paced environment with shifting priorities.
  

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack from electrons to tokens to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

As part of our continued expansion, we're hiring a Construction Cost Estimator to drive cost modeling and financial accuracy across our capital projects. This role plays a critical function in delivering predictable outcomes by pairing detailed cost estimation with proactive cash flow forecasting to support Crusoe's global growth.

• Lead end-to-end estimating efforts for data center buildsfrom early-stage planning through construction execution
• Develop robust cost models that align with design intent, scope evolution, and delivery strategies Collaborate with design, procurement, and delivery teams to validate quantity take-offs and unit pricing
• Build and maintain project cash flow forecasts to support financial planning, budget tracking, and funding requests
• Provide detailed estimates for CSA, MEP, and mission-critical systems for domestic and international builds
• Evaluate vendor and subcontractor proposals against internal benchmarks and historical data
• Analyze variances and model cost impacts due to design changes, procurement risks, or schedule shifts
• Partner with finance, real estate, and development teams to inform business cases and funding strategy
• Deliver concise cost reports, dashboards, and executive summaries with clear insights and recommendations
• Establish scalable tools and repeatable processes to support Crusoe's infrastructure pipeline
• Maintain historical cost databases and continuously refine models based on actuals and market trends
• Contribute to site feasibility assessments and preconstruction planning with data-backed insights
• Support value engineering exercises and cost optimization strategies

• Bachelor's degree in Construction Management, Engineering, Quantity Surveying, or related field
• 10+ years of experience in construction cost estimating for complex infrastructure projects
• Strong experience in cost modeling, budgeting, and cash flow forecasting
• Deep technical knowledge of MEP, CSA, and mission-critical systems
• Expertise with estimating software such as CostX, Sage Estimating, or equivalent
• Ability to translate technical and financial inputs into actionable reporting
• Strong communication skills with experience presenting to both technical and executive stakeholders
• Willingness to travel up to 25%, including international locations
• Background with general contractors, owner's rep firms, or tech/data center infrastructure
• Familiarity with the full construction lifecycle including preconstruction, procurement, and delivery
• Experience with Lean methodologies, design-build, or integrated project delivery
• Advanced degree or certifications such as AACE, RICS, or CMAA

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Compensation will be paid in the range of up to $154,000 - $188,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Pacific International has been exclusively retained by a global leader in the development and production of consumer electronic components, enabling their customers to innovate and expand capabilities.

As they have sustained themselves as a global market leader, they are looking for an Account Director to further expand their reach in the consumer electronics industry. This is a highly visible position with the opportunity to build and deploy strategies for a global organization.

Key Responsibilities

• Lead customer strategy, serving as the primary point of contact and building strong cross‑functional relationships while overseeing commercial and technical initiatives.
• Identify new technology opportunities, expand engagement across business units, and pursue growth with additional OEMs by aligning solutions to customer roadmaps.
• Coordinate with global engineering, operations, and program teams to drive successful development from concept through mass production.
• Lead pricing negotiations, contract and agreement reviews, and annual planning to drive revenue growth while ensuring profitability and long‑term alignment.
• Monitor market trends, emerging technologies, and competitive activity to guide strategy.
• Maintain accurate forecasting, pipeline visibility, and account documentation using CRM and internal tools.

Ideal Candidate Profile

• Bachelor’s degree in engineering, Business, or a related field
• 7-10+ years of sales experience in the consumer electronics or electronic component industry.
• Direct experience managing relationships with consumer electronic OEMs is required.
• Experience managing global customers,
• Proven ability to manage multi-stakeholder accounts within the consumer electronics industry.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

About FalkorDB

FalkorDB is the world’s fastest graph database, engineered for real-time, high-scale enterprise applications. We are the engine behind the next generation of cybersecurity, fraud detection, and AI-driven systems. As we scale our footprint, we are looking for a foundational sales leader to own the Bay Area and drive our enterprise expansion.

The Role

We are seeking an Enterprise Hunter not a "Farmer." You are a high-octane sales professional with a track record of crushing quotas in the deep-tech software space. You don’t just manage a territory; you dominate it.

You will be responsible for navigating complex, technical sales cycles and building strategic partnerships with the most innovative companies in the world. This is a high-impact role for someone who thrives on the hunt and wants to shape the GTM strategy of a category-defining company.

What You’ll Do

• Drive New Business: Execute a ruthless territory plan to acquire "new logo" enterprise accounts across Cybersecurity, Infrastructure, and AI.
• Navigate Technical Cycles: Lead complex, POC-driven sales motions, moving seamlessly between developer-level technical deep dives and executive-level value propositions.
• Multi-Thread Strategic Deals: Build deep relationships with CTOs, VPs of R&D, and Architects to ensure FalkorDB is the standard for their infrastructure.
• Scale the GTM: Partner with Product and Marketing to refine our messaging and contribute to the regional growth playbook.
• Forecast with Precision: Maintain rigorous CRM hygiene and provide predictable revenue forecasting.

What We’re Looking For

• The Track Record: 5+ years of quota-carrying experience in enterprise software, consistently landing in the top 10% of your peer group.
• Technical Fluency: You speak the language of infrastructure, databases, and developer tools. You aren't afraid to get your hands dirty in a discovery session.
• Strategic Agility: Experience managing 6–12 month sales cycles with a "win-fast" mentality.
• The Startup Mindset: You excel in high-accountability, low-bureaucracy environments. You see a lack of process as an opportunity to build one.
• The Network: A pre-existing network within the Bay Area tech ecosystem is a significant advantage.

The "Edge" (Preferred Experience)

• Direct experience selling Graph Technology or high-performance data platforms.
• Background in Open Source business models or hybrid SaaS/On-prem environments.
• Experience at high-growth icons like Neo4j, MongoDB, Snowflake, Redis, or Databricks.

Why FalkorDB?

• Product Superiority: Sell a product with undeniable technical benchmarks and clear market differentiation.
• Uncapped Upside: A competitive compensation plan designed to reward over-achievement.
• Influence: Direct access to founders and the ability to influence the product roadmap.
• Growth: The opportunity to be one of the first boots on the ground in our most critical market.

Job Type: Full-time

Amber Bio is a biotechnology company pioneering new gene editing modalities using multi-kilobase edits to reach previously undruggable patient populations. Founded by pioneers in the CRISPR field from leading institutions for gene editing research, the company is developing a first-of-its-kind RNA editing platform that can correct thousands of bases at once, thereby correcting genetic mutations safely and reversibly. If you are interested in building a new frontier in genetic medicine, we welcome you to apply.

Job Description: High-Throughput Screening Research Associate II, III (Biodesigner II, III)

Responsibilities:

• Perform massively parallel reporter assays and high-throughput screens across diverse cellular contexts using cellular and molecular readouts.
• Develop and execute molecular biology workflows such as vector design and cloning, DNA/RNA extraction, RT-PCR, qPCR, and next-generation sequencing.
• Support cell culture activities and experiments in multiple cell lines, at small and large scales.
• Design and execute cell-based assays (AAV/lentiviral transduction, transfection, flow cytometry, immunostaining, and other plate reader assays).
• Engineer and characterize cell-based systems using synthetic biology tools and techniques.
• Conduct and troubleshoot experiments, independently and in collaboration with colleagues, to optimize screening throughput, sensitivity, and specificity.
• Proactively troubleshoot technical issues and recommend potential corrective actions based on personal observations and literature searches.
• Prepare summaries of data and present internally to colleagues and management.
• Draft SOPs, follow protocols, diligently document experimental data in lab notebooks, and organize and maintain electronic work records.
• Author scientific reports and data summaries.
• Collaborate with cross-functional teams to meet project goals, bridging early discovery with high-throughput screens to nominate and optimize candidates for further characterization.

Qualifications:

• Bachelor’s or Master’s degree in Biology, Biochemistry, Chemical Engineering, Biological Engineering, or a related field.
• At least 2 years of industry wet lab experience.
• Mammalian cell culture experience (culturing, transfecting and transducing cells, and DNA/RNA purification from cells).
• Molecular biology expertise (vector design and cloning, qPCR, primer and probe design, DNA/RNA extraction workflows)
• Critical thinker with excellent communication skills who thrives in a multidisciplinary, fast-paced team environment.
• Strong written and verbal communication skills.

Preference will be given to those who display:

• High throughput screening assay development in an industry setting.
• High motivation, with a strong work ethic and dedication to generating impact.
• Attention to detail, with the ability to extract deep insights from data.
• First-principles thinking, and an ability to refine one’s intuition based on additional data.
• Ability to go from ideation to data in an independent fashion.
• Long-term personal vision with defined career goals.
• High EQ with team-oriented thinking.
• Experience with pooled, high-throughput screens using next-generation sequencing-based readouts, and/or preparing screening plasmid libraries from synthesized oligo arrays.
• Experience with CRISPR-Cas systems and/or gene editing and delivery technologies.
• Experience preparing next-generation sequencing libraries (Illumina, PacBio, and/or Nanopore platforms).

If you have a passion for advancing gene editing technologies and desire to be part of a pioneering biotech company, we encourage you to apply and join our ambitious team.

Please apply directly through LinkedIn.

Amber Bio is an equal-opportunity employer and encourages applications from candidates of diverse backgrounds. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.

Sequoia Living – San Francisco High-Rise Community

Sequoia Living is seeking an experienced, mission-driven Director of Environmental Services to lead operations in our high-rise community. This is a highly visible leadership role responsible for creating a safe, clean, efficient, and beautifully maintained environment for the residents who call our community home.

If you are a hands-on, solutions oriented facilities professional who thrives in a dynamic environment and you are passionate about leading teams, elevating service standards, and improving the daily lived experience of residents this is a unique opportunity to make a meaningful impact.

Experience in a CCRC, senior living, healthcare, assisted living, or hospital setting is required.

Why This Role Matters

As the Director of Environmental Services, you are the operational backbone of the community. You ensure residents live in a well-maintained, safe, and welcoming environment while leading a diverse and dedicated team across plant operations, maintenance, housekeeping, laundry, landscaping, safety, and construction oversight. Your work directly impacts resident experience, staff satisfaction, regulatory compliance, and long-term asset preservation.

What You’ll Do (Key Responsibilities)

Leadership & Department Oversight

• Lead all Environmental Services functions, including plant operations, maintenance, housekeeping, laundry, landscaping, and safety programs.
• Recruit, hire, mentor, and develop supervisors and frontline staff; foster a culture aligned with Sequoia Living’s Mission, Vision, Values, and Commitment to Inclusion.
• Manage administrative operations, staff schedules, training, coaching, and performance review processes.

Facility Operations & Maintenance

• Oversee the community’s preventative and corrective maintenance programs, ensuring compliance with all Federal, State, and local regulations (EPA, ADA, OSHA/OSHPD, Titles 8, 19, 22 & 24).
• Review maintenance projects, repairs, and inventory needs; recommend improvement plans to community leadership and the Director of Design & Construction.
• Ensure the community’s safety programs (Fire, Disaster, Emergency Response, Hazardous Materials Plans) are up-to-date and fully implemented.
• Train staff in safe work practices, including asbestos and industrial chemical handling.

Construction, Capital Projects & Renovations

• Manage capital project planning and execution, including apartment renovations, building upgrades, and major infrastructure improvements.
• Maintain computerized capital budget tools, plan expenditures, and ensure timely project completion.
• Solicit and evaluate contractor bids; manage vendor relationships, permits, and certificates of insurance.

Budgeting & Resource Management

• Prepare and manage operating and capital budgets; track expenses and ensure cost control.
• Oversee energy conservation and utility monitoring to optimize efficiency.

Resident & Community Engagement

• Serve as a responsive partner to residents and committees on maintenance needs and special projects.
• Communicate professionally and collaboratively with department heads, staff, vendors, regulatory bodies, and Sequoia Living leadership.

Risk, Safety & Compliance

• Act as the community’s Safety Coordinator: oversee workplace safety programs, ensure incident reporting, support workers’ compensation processes, and lead safety initiatives.
• Identify and report resident concerns related to physical, mental, or emotional well-being.
• Participate in on-call rotation and support emergency response as needed.

What You Bring (Qualifications)

Experience

• 6+ years of hands-on experience in environmental services, facilities management, plant operations, or maintenance preferably in healthcare, senior living, or a residential community.
• 3+ years of supervisory or management experience leading diverse teams.
• Prior experience with building systems (HVAC, boilers, refrigeration, electrical/mechanical systems, automation, and life/safety equipment).
• CCRC or healthcare environment experience strongly preferred.

Education

• High school diploma required; 2+ years of college or trade school coursework in engineering, facilities management, or environmental services preferred.
• Bachelor’s degree in Engineering, Facilities Management, or related field strongly preferred.

Key Knowledge & Skills

• Regulatory & Compliance: Deep understanding of building codes, construction regulations, OSHA/OSHPD, Titles 8, 19, 22 & 24, ADA, and environmental compliance.
• Technical Proficiency: Ability to read blueprints, technical manuals, and schematics; strong understanding of HVAC, plumbing, electrical, carpentry, and mechanical systems.
• Safety & Risk Management: Expertise in workplace safety, hazardous materials handling, emergency response, and risk mitigation.
• Operational Excellence: Skilled in housekeeping, maintenance, landscaping, sanitation, and environmental cleaning standards.
• Project Management: Strong planning, scheduling, and vendor management experience.
• Technology Skills: Proficient with Microsoft Office and capable of learning maintenance, inventory, and HR systems.
• Communication & Leadership: Collaborative, calm under pressure, resident-centered, and able to lead with empathy and professionalism.

Why Work at Sequoia Living?

• A mission-driven organization devoted to enriching the lives of older adults.
• An opportunity to lead a critical operations team in an established and respected nonprofit community.
• A collaborative culture where your expertise directly shapes resident safety, comfort, and quality of life.
• A role with variety, challenge, and the ability to influence long-term building health and operational excellence.

Ready to Make an Impact?

If you are a proactive leader who finds purpose in maintaining exceptional environments, developing strong teams, and ensuring operational excellence we encourage you to apply. Join a community that values integrity, compassion, and innovation.

Local candidates only. You must be a W2 employee and we can not work with third party clients.

Software Engineer – Generative AI Applications |

Company’s Early Clinical Development (ECD) team is looking for a Software Engineer to design and build next‑generation applications that integrate generative AI into clinical development workflows. You’ll work with AI scientists, full‑stack engineers, and cross‑functional partners to deliver innovative, user‑centric tools that support Clinical Science, Operations, Medical Writing, Regulatory, and Quality teams.

What You’ll Do

• Develop and deploy software that integrates LLMs and AI‑driven capabilities
• Build intuitive front‑end interfaces and scalable backend services
• Design and maintain RESTful APIs and deployment pipelines
• Write clean, well‑documented, testable code; participate in code reviews
• Stay current on AI/ML advancements and evaluate new technologies
• Collaborate with data scientists, engineers, and product teams to embed AI into clinical development tools
• Monitor production systems and optimize performance

Who You Are

• Full‑stack engineer with strong experience building AI‑enabled applications
• Deep understanding of modern AI/LLM capabilities, limitations, and best practices
• Strong communicator who can work across scientific and technical teams

Minimum Requirements

• Bachelor’s or Master’s in CS, Engineering, Math, or related field
• 5+ years full‑stack development experience
• Expertise with Vue.js or React, plus backend frameworks (FastAPI, Django, Flask, Next.js)
• 2+ years building or deploying AI/ML applications
• Experience with REST APIs, prompt engineering, and containerized workflows (Docker, Kubernetes)
• Strong automated testing skills (unittest, jest, Playwright)
• Familiarity with Agile development
• Experience with AWS, Snowflake, and scalable system design
• Experience integrating LLMs, RAG systems, or chatbots

Preferred

• Experience with LLM fine‑tuning, AI agents, HuggingFace, LangChain, TensorFlow, or PyTorch
• Experience with Office.js add‑ins, WebSockets, JWT, or CRDTs (Yjs)
• Background using NLP/LLMs on clinical text or knowledge of clinical development

Company:

We are a leading heavy civil construction company, delivering complex infrastructure projects that strengthen and connect communities. With decades of experience across bridges, highways, tunnels, rail, transit, and water/wastewater systems, that are known for its technical expertise, safety-first culture, and collaborative approach with public and private partners. The company combines innovative construction methods with a strong commitment to quality, integrity, and community impact, making it a trusted partner on some of the region’s most critical infrastructure initiatives.

Position Overview:

We are seeking an experienced Cost Manager to support one of the most iconic and technically complex infrastructure projects in the United States. Based in Sausalito, the Cost Manager will be responsible for overseeing cost control, forecasting, budgeting, and financial reporting throughout the project lifecycle, ensuring financial performance aligns with contractual and organizational objectives.

Key Responsibilities:

• Develop, maintain, and manage detailed project budgets, cost plans, and cash flow forecasts
• Monitor project expenditures, commitments, and earned value against approved budgets
• Prepare and analyze cost reports, variance analyses, and financial dashboards for internal and client reporting
• Manage change orders, claims, and cost impacts in coordination with project controls, engineering, and construction teams
• Support procurement and subcontractor cost management, including bid evaluations and payment reviews
• Ensure compliance with contract requirements, owner reporting standards, and internal cost control procedures
• Participate in project meetings to provide cost insights, risk assessments, and mitigation strategies
• Assist in audits, financial reviews, and closeout activities
• Collaborate closely with scheduling, risk, and project management teams to align cost and schedule data

Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Finance, Quantity Surveying, or a related field
• 7+ years of experience in cost management or project controls on large-scale infrastructure or heavy civil projects
• Proven experience managing costs on complex, multi-year public works projects (bridge or retrofit experience strongly preferred)
• Strong understanding of cost forecasting, earned value management, and change management
• Proficiency with project controls and cost management software (e.g., Primavera, EcoSys, SAP, or similar)
• Excellent analytical, communication, and stakeholder management skills
• Ability to work onsite in Sausalito and collaborate with multidisciplinary teams

Your new company

Our client, a well‑respected San Francisco Bay Area General Contractor, is adding an Estimator to its 12‑person preconstruction team. The company is known for consistently delivering high‑quality work. The firm has built a strong reputation across multifamily, commercial, civic, aviation, and seismic‑retrofit projects ranging from $5M to $200M+. The company is known for its supportive culture, stable workload, and leadership that actively invests in training and career development. This is a full‑time, in‑office role in San Francisco with an excellent work‑life balance.

Your new role

As the successful Estimator, you’ll support preconstruction efforts on projects typically ranging up to $50m, handling full-scope estimating responsibilities. You’ll work alongside Senior and Junior Estimators and collaborate closely with project teams and design partners.

Key responsibilities include:

• Preparing detailed takeoffs, budgets, and cost estimates
• Reviewing plans, specs, and project documents
• Leading subcontractor outreach and bid scoping
• Supporting proposals, bids, and value‑engineering
• Participating in preconstruction and design development meetings

What you'll need to succeed

• 5–7 years GC experience, including 1–2 years full-scope estimating
• Experience with multifamily and negotiated work
• Degree in Construction Management, Architecture, or Engineering
• Strong plan reading, communication, and collaboration skills
• Ability to work onsite in San Francisco

What you'll get in return

• Base salary up to $155k
• $650/month vehicle allowance, gas card, Fastrak
• Bonus eligibility
• Full medical, dental, vision + 401(k) match
• PTO, holidays, professional development
• Supportive leadership and a well-staffed team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume or call us now to discuss. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.