Engineering Structures Journal Jobs in

A

Senior BA/BSA (Hybrid)

Salary not disclosed

Charlotte, Hybrid 1 week ago

Job Title: Senior BA/BSA Location: [Location] Pay: [Pay] Role Summary Nuveen Operational Technology Team seeks an experienced professional with expertise in Investment Performance and GIPS measurement and reporting using Eagle STAR and Eagle Performance module.

Engage in both project-related and BAU-specific enhancements as needed.

Manage and prioritize the product backlog, including epics, features, and user stories.

Translate product managers' strategies into development tasks while understanding customer and market requirements.

Maintain communication with customers, partners, and developers, and update the Product Backlog regularly.

Key Duties and Responsibilities 10 years of progressive work experience in the investment management space.

Knowledge across front, middle, and back-office solutions focusing on investment/asset management.

Proficient in investment operational processes such as accounting, trade settlement, corporate actions, and collateral management.

Deep knowledge in Fixed Income, Equity, and Derivatives performance measurement is essential.

Good working knowledge of Eagle data enrichment, performance calculation construction, and Eagle data mart modules.

Experience in identifying and resolving performance returns issues.

Strong investment data knowledge across EQ, FI, Derivatives, and alternate assets.

Familiarity with operational processes including Mutual Funds, CITs, ETFs, and Separately Managed Accounts.

Strong working knowledge of Eagle suite of products (Accounting, Pricing, Investment Performance, and Data Management).

Ability to review business users' current processes and identify improvement strategies to enhance business efficiency and customer satisfaction.

Prepare Functional Requirement Documents, BRDs, and perform impact and gap analysis with formal documentation.

Identify and communicate risks during analysis and raise flags in advance.

Lead or contribute to end-to-end analysis tasks like scoping, estimation, planning, work allocation, resource management, progress tracking, status reporting, UAT support, and production deployment.

Facilitate regular communication with IT and business partners to monitor project progress, task status, and address issues.

Strong understanding of data integration, metadata management, data quality, and ability to run SQL queries for data analysis.

Excellent communication and written skills.

Experience in a fast-paced and agile environment is a must.

Educational Requirements Graduation in Computer Engineering or related subjects.

Post Graduation or specialization in Finance or Financial Services is an added advantage.

Work Experience 10 to 11 years of relevant work experience (Team Members/Lead/Manager).
Remote working/work at home options are available for this role.

Not Specified

L

Senior CRE Credit Originator - Remote (Atlanta / Chicago)

🏢 Leon Capital Group

Salary not disclosed

Atlanta, GA, Remote 1 week ago

Position Overview:

Leon Financial, LLC is seeking a senior-level Commercial Real Estate (CRE) Credit Originator to join its growing real estate credit platform. This role is designed for a proven, fully formed credit originator with the ability to independently source, structure, and close institutional real estate credit transactions across multiple asset classes.

Leon Financial operates a diversified real estate credit platform, with active focus areas that include industrial, multifamily, healthcare, retail, and self-storage. The successful candidate will be a strong CRE credit generalist — someone with depth in certain asset classes and the judgment and flexibility to execute across others as capital allocation and deal flow evolve.

This is not a training or ramp-up role. The expectation is immediate contribution and consistent production.

Key Responsibilities:

Originate commercial real estate credit transactions across a diversified set of asset classes, including:

Industrial and logistics
Multifamily
Healthcare-related real estate
Retail
Self-storage

Source opportunities through established relationships with:

Sponsors and operators
Developers and owners
Brokers and capital markets intermediaries

Structure and execute a range of CRE credit solutions, including:

Senior secured loans
Mezzanine debt
Preferred equity
Transitional and structured credit investments
Recapitalizations and complex capital stacks
Own transactions end-to-end, from initial sourcing and structuring through underwriting, credit approval, and closing, in close partnership with internal investment, legal, and asset management teams.
Maintain a consistent pipeline of institutional-quality opportunities aligned with Leon Financial’s risk-adjusted return objectives.
Represent Leon Financial, LLC in the market with sponsors, intermediaries, and industry participants.

Qualifications:

10–20+ years of commercial real estate credit origination experience with a verifiable history of closed transactions.
Demonstrated track record as a high-performing CRE credit originator, not an emerging producer.
Experience originating credit across multiple CRE asset classes, with depth in one or more of Leon Financial’s core focus areas.

Background originating credit at one or more of the following:

Private real estate credit funds
Real estate debt platforms
Institutional or specialty CRE lenders
Strong credit judgment and comfort with underwriting transactions across different property types and market cycles.
Proven ability to operate autonomously with high accountability and minimal oversight.
Bachelor’s degree required; advanced degree preferred.

What This Role Is Not:

Not a training or development program
Not a junior or mid-career origination role
Not a development or brokerage position
Not suitable for candidates still building an origination book

Why Leon Financial, LLC:

Leon Financial, LLC is a diversified real estate credit platform operating across multiple commercial real estate strategies. The firm partners with experienced sponsors and operators to originate and structure thoughtful, risk-adjusted credit solutions across the capital stack.

Leon Financial, LLC offers senior credit originators the opportunity to operate within a collaborative, entrepreneurial environment while leveraging the flexibility, scale, and support of a broader investment platform.

Remote working/work at home options are available for this role.

Not Specified

I

Senior Manager / Director of Employee Communications

🏢 IGT

Salary not disclosed

Remote, Oregon 1 week ago

IGT, where innovation meets entertainment on a global scale! We've recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global—we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit or .

Overview

The Senior Manager/Director of Employee Communications at IGT leads the strategy and execution of enterprise-wide internal communications to inform, engage, and align employees across a global, highly regulated organization. This role plays a critical part in supporting IGT's transformation agenda by translating business strategy, leadership priorities, and change initiatives into clear, timely, and compelling employee communications.

As a trusted advisor to senior leaders and a people leader to a high-performing communications team, the Director partners closely with the Chief of Staff, executive leadership, HR, Legal, Compliance, and business unit leaders to ensure employees understand where the company is going, why it matters, and how their work contributes to success.

This role is employee-first, with external communications limited to coordination and alignment where employee messaging intersects with corporate or executive communications.

Key Responsibilities Enterprise Employee Communications Strategy

Develop and lead a global employee communications strategy aligned with IGT's business objectives, culture, and transformation priorities
Ensure consistent, clear, and compliant messaging across all internal channels and regions
Translate complex, technical, and regulated topics into accessible communications for diverse employee audiences

Executive & Leadership Communications (Employee-Focused)

Serve as a trusted communications advisor to the CEO and executive leadership team on employee messaging
Lead development of leadership communications, including:
CEO and executive employee messages
Leadership announcements and organizational updates
Town halls, webcasts, and employee forums
Provide counsel on message framing, timing, and delivery for sensitive or high-impact employee communications

Internal Communications & Employee Engagement

Lead global internal communications to support engagement, alignment, and trust during periods of growth and change
Oversee internal channels, including:
Intranet and internal digital platforms
Global employee emails and announcements
Collaboration tools and live/virtual events
Partner with HR, DEI, Compliance, and business leaders to deliver people-related communications that reinforce culture, values, and employee experience
Champion transparent, inclusive, and two-way communication practices

Change Management & Transformation Communications

Own employee communications strategy for major enterprise initiatives, including:
Organizational changes and restructures
Technology and platform transformations
Integrations and strategic shifts
Develop change communication plans that drive understanding, engagement, and adoption
Anticipate employee questions and concerns and proactively address them through clear, timely messaging

Corporate & Executive Alignment (Internal Lens)

Coordinate closely with Corporate/External Communications to:
Ensure alignment between internal and external narratives
Prepare employees for major announcements and public milestones
Support employee-facing aspects of crisis and issues communications in partnership with Legal, Compliance, and Corporate Comms

People Leadership & Team Development

Lead, coach, and develop a team of internal communications professionals and contractors
Set clear goals, priorities, and performance expectations aligned with enterprise objectives
Foster a collaborative, high-performing team culture focused on strategic thinking and execution excellence
Manage external vendors and internal resources as needed

Governance, Measurement & Continuous Improvement

Establish standards, governance, and best practices for employee communications
Ensure compliance with legal, regulatory, and corporate policies across all internal channels
Define and track KPIs to measure effectiveness (engagement, reach, understanding, sentiment)
Use employee feedback and data insights to continuously improve communications strategy and execution

Qualifications Required

Bachelor's degree in Communications, Journalism, Public Relations, or related field
8+ years of progressive experience in corporate, internal, or external communications
Demonstrated experience advising senior executives and managing enterprise-level communications
Proven people leadership experience, including managing teams and external resources
Exceptional writing, editing, and storytelling skills
Experience working in a global, matrixed, and regulated environment

Preferred

Experience in gaming, technology, or other highly regulated industries
Change management or transformation communications expertise
Crisis and issues management experience
Familiarity with communications platforms, analytics, and measurement tools

Core Competencies

Strategic leadership and business acumen
Executive presence and sound judgment
Strong people leadership and team development skills
Ability to manage complex, high-stakes stakeholder relationships
High discretion and attention to detail
Strong project management and prioritization abilities
Collaborative, solutions-oriented mindset

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That's why our starting compensation range is $106,250 to $200,000 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board.

But wait—there's more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

Sales roles? You might earn commissions.
Other roles? You could snag discretionary bonuses.
Benefits galore: Health, dental, vision, life, accident & disability insurance.
Tuition reimbursement to keep your brain buzzing.
Paid time off to recharge.
Wellness programs to keep you feeling great.
Identity theft insurance for peace of mind.
401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we'll help you navigate those.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

Location:

This position may be based onsite in Las Vegas, NV; hybrid in Reno, NV or Austin, TX; or fully remote for candidates residing in California.

Remote working/work at home options are available for this role.

Not Specified

VP, Cybersecurity/CISO - IT Administration - Full Time (Hybrid)

🏢 Guthrie

Salary not disclosed

Sayre, PA, Hybrid 1 week ago

Position Overview

The Guthrie Clinic is a non‑profit, multispecialty health system that integrates clinical care, hospital services, research, and education. As one of the nation’s longest‑established group practices, Guthrie has grown into an organization of more than 10,000 caregivers, including nearly 1,000 physicians and advanced practice providers spanning the full spectrum of medical specialties. Serving a region of approximately 11,000 square miles across northeastern Pennsylvania and upstate New York, Guthrie’s six hospital campuses are complemented by an extensive network of outpatient facilities across 14 counties.

The Vice President, Cybersecurity and Chief Information Security Officer (CISO) is a key executive leadership role reporting to the Senior Vice President & Chief Digital Officer. As a strategic member of the Information Services Leadership Team, the CISO shapes and leads the enterprise cybersecurity vision for The Guthrie Clinic, ensuring the confidentiality, integrity, and availability of critical information systems across the health system.

The CISO partners closely with senior executives, clinical and operational leaders, and organizational stakeholders to drive a comprehensive cybersecurity program. This role provides oversight for system‑wide cybersecurity strategy, cyber risk management, AI‑related cyber governance, medical device security, third‑party risk management (TPRM), and regulatory compliance, including HIPAA Security Rule and NY DOH Cybersecurity Regulations.

Key responsibilities include leading enterprise information security policy, cybersecurity operations, incident response, vulnerability management, and system‑wide security awareness. The CISO also provides cybersecurity reporting to the Audit Committee and delivers annual briefings to the Guthrie Clinic Board of Directors.

This leader manages and mentors a high‑performing, multidisciplinary cybersecurity team and actively participates in healthcare cybersecurity communities to advance best practices, threat‑intelligence sharing, and sector‑wide resilience.

Experience Requirements

10+ years of combined experience in cybersecurity, risk management, and information technology, with at least four years in a senior leadership role.
Demonstrated experience and measurable outcomes in: - Healthcare cybersecurity leadership.
Cyber threat and risk frameworks and executive‑level risk reporting.
NIST CSF and or HITRUST CSF implementation and maturity progression.
Incident response, threat detection, digital forensics, SOC operations, and vulnerability management.
Third‑party risk management (TPRM) and vendor cybersecurity due diligence.
HIPAA and NY DOH cybersecurity regulatory compliance.
AI governance and AI threat related risk mitigation.
Medical device and IoT security programs.
Ability to concisely communicate complex cybersecurity and risk concepts to executive, clinical, and non‑technical audiences.
Proven success building and maturing enterprise security programs in dynamic healthcare environments.
Strong analytical and problem‑solving skills; proven calm, composed leadership under pressure.
Experience negotiating contracts, managing budgets, and leading cross‑functional and interdisciplinary teams.

Industry Memberships, Active Engagement & Professional Contributions

To ensure alignment with healthcare cybersecurity best practices, threat intelligence collaboration, and sector-wide resilience, a history of active membership and engagement in healthcare industry cybersecurity organizations is strongly preferred:

Health‑ISAC (Health Information Sharing and Analysis Center)
HSCC (Health Sector Coordinating Council) Cybersecurity Working Group
CHIME/AEHIS (Association for Executives in Healthcare Information Security)

Essential Functions

The CISO is a strategic thought leader, consensus builder, and integrator who balances cybersecurity with organizational agility and mission needs. Responsibilities include, but are not limited to:

Leadership, Governance & Strategy

Develop, maintain, and oversee a comprehensive enterprise information security and IT risk management program, grounded in HITRUST CSF, NIST CSF, and leading industry frameworks.
Lead all cybersecurity and infrastructure operations teams, including hiring, development, and performance management.
Establish and chair an Information Security Steering Committee.
Provide cybersecurity program reporting to The Guthrie Clinic Audit Committee and annual program reporting to the full Guthrie Clinic Board of Directors, and other leadership and Guthrie hospital board meetings as requested.

Policy, Compliance & Regulatory Oversight

Develop, publish, and maintain security policies, standards, and guidelines.
Ensure compliance with the HIPAA Security Rule, NY DOH cybersecurity regulations, PCI DSS, and other applicable federal and state healthcare cybersecurity regulations.
Work with enterprise business units to define acceptable residual risk levels and manage risk remediation plans.

Risk Management & Cyber Risk Quantification

Lead formal risk assessment processes, including cyber risk quantification to inform executive decision‑making.
Create and maintain a robust program for information classification, ownership, accountability, and protection.
Monitor external threats and emerging technologies, including AI‑related risks, and advise on appropriate mitigation strategies.
Support annual cyber insurance renewal process

Third‑Party & Medical Device Security

Lead a comprehensive TPRM program, including evaluation, onboarding, monitoring, and continuous assessment of vendor cybersecurity and cloud service providers.
Oversee medical device cybersecurity programs, coordinating with clinical engineering and biomedical teams to protect connected clinical technologies.

Operational Security & Incident Response

Oversee security operations center (SOC) functions and SIEM, SOAR, and DLP technologies.
Lead incident response and investigation processes, including post‑incident analysis and continuous improvement.
Oversee vulnerability management, penetration testing, and configuration hardening programs.

Architecture, Technology & Innovation

Partner with enterprise architecture teams to ensure alignment between security principles and system design.
Provide security guidance for IT projects, cloud adoption, AI initiatives, and new clinical technology implementations.
Ensure the secure design, implementation, and continuous cyber governance of the organization’s Epic electronic health record (EHR) environment, spanning access controls, third‑ party risk, and SEER compliance.

Awareness, Training & Culture

Develop and deliver cybersecurity training programs for all employees, contractors, and system users.
Drive a culture of security awareness and shared accountability across the organization.

Metrics, Reporting & Continuous Improvement

Create a metrics and reporting framework to measure program maturity, operational performance, and risk exposure.
Manage internal and external cybersecurity resources, contracts, and consulting partnerships.

Additional Responsibilities

Perform other duties as required in support of The Guthrie Clinic’s mission and objectives.

Education & Certifications

Bachelor’s degree in information technology, Computer Science, Information Security, or related field required.
Master’s degree preferred in Cybersecurity, Information Systems, Business Administration, Healthcare Administration, or a related discipline.
At least one active professional information security certification that requires CPEs such as CISSP, CISM, CISA, or similar required.
GIAC Certifications (SANS Institute), FAIR, ITIL, PMI, or technical certifications (Microsoft, Cisco, Epic, etc.) preferred.

Remote working/work at home options are available for this role.

permanent

Inside Senior Property Adjuster - Hybrid work model for work-life balance (TAMPA)

🏢 Usaa

Salary not disclosed

Tampa, FL, Hybrid 1 week ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
Serves as an informal resource for team members.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

High School Diploma or General Equivalency Diploma.
2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
Developing knowledge of residential construction.
Working knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

Experience handling water loss claims including water mitigation, water loss estimating and reconciliation
Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)
Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)
Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Proficiency in Xactimate (Level 1 and/or Level 2 certification)
Experience in a call center environment
Currently hold an active Adjuster License
Bachelor’s degree
US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590 - $114,450

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Remote working/work at home options are available for this role.

Not Specified

Inside Senior Property Adjuster - Hybrid Work Model for Flexibility (COLORADO SPRINGS)

🏢 Usaa

Salary not disclosed

Colorado springs, CO, Hybrid 1 week ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate.

This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.

What you'll do:

Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
Serves as an informal resource for team members.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

High School Diploma or General Equivalency Diploma.
2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
Developing knowledge of residential construction.
Working knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

Experience handling water loss claims including water mitigation, water loss estimating and reconciliation
Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX)
Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.)
Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement)
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Proficiency in Xactimate (Level 1 and/or Level 2 certification)
Experience in a call center environment
Currently hold an active Adjuster License
Bachelor’s degree
US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.