Engineering Structures Impact Factor Jobs in Nyack

Job Summary: The Epic Director is responsible for providing executive, strategic, and operational leadership for the implementation of enterprise Epic systems. Reporting to the Vice President of the Epic Program, DirectorEpic is the project leader overseeing implementation and operational activities for the Epic system. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of project managers, analysts, and developers with acute care clinical system domain expertise. This position works closely with clinical and business leadership and leads a multidisciplinary team inthe design, implementation, workflow optimization, change management, and issue resolution related to inpatient clinical applications. This position requires broad knowledge of clinical systems such as the Epic platform, along with inpatient clinical workflow and business processes. As a Director for the enterprise Epic initiative, this individual will collaborate with peer domain-specific directors forenterprise Epic, as well as appropriate technical and operational leaders from affiliated institutions.

Responsibilities:

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• Plan, execute, and support complex inpatient EHR modules. Modules will support clinical documentation, computerized clinician order entry, electronic results review, clinical decision support, secure messaging, and charge capture. The scope of work includes establishing business objectives, defining workflow, and standardizing clinical content.
  
• Manage and supervise full-cycle implementation activities and daily operations of a group composed of highly skilled project managers and technical and analytic employees with domain expertise in inpatient clinical systems.
  

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• Oversee clinical content and system build that leverages Epics best practices, while supporting key workflows and business processes within the Consortium.
  
• Collaborate effectively with the Directors of ambulatory and inpatient systems for enterprise Epic to insure consistent clinical build and efficient workflow processes throughout the continuum of care.
  

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• Oversee build, deployment, and support of enterprise ambulatory registration and scheduling modules and inpatient bed management/ADT functionality.
  
• Oversee build, deployment, and support of professional fee and hospital billing modules
  
• Collaborate effectively with respective Directors to ensure that clinical modules are optimally integrated with revenue cycle modules to maximize productivity and revenue opportunities.
  
• Initiate, develop, and maintain coordination and communication with system users, department administration, vendors, and senior college and hospital management to assure organizational success. If necessary, train or supervise training of users and other staff in current and new aspects of system functionality.
  
• Manages project plans, operating budgets, reports, spreadsheets, and other presentations necessary for the proactive communication and management regarding your projects to other administrators, users, and relevant affiliates.
  
• Work collaboratively with clinician leaders, business offices, and information technology offices of all consortium members to coordinate operational planning and support for core information services and technical infrastructure. Keep informed of system developments with the institution and affiliates as well as within the industry and related vendor realm
  
• Negotiate and resolve project issues and escalations, including scope creep, and other risks associated with executing on the project plans. Ensure adherence to the project budget and identify and communicate any factors that may cause a budget variance.
  
• Prepares annual operating and capital expense budgets for project deliverables. Manages project budgets and approves expenditures.
  
• Provides and maintains effective communication with hospital management to define the priorities of projects, including equipment acquisitions, requirements of management and staff, and allocation of departmental resources. Presents reports to keep hospital administration informed of project development and any deviation from projected goals.
  
• As a key stakeholder in the effective execution of the project charter, he makes recommendations to ensure that the IT strategic plan is aligned with the organizations business objectives.
  
• Manages vendor relationship management with appropriate counterparts at Epic to coordinate resource planning, project deliverables, and technical specifications.
  
• Performs all duties inherent to a managerial role. Participates in hiring, training, evaluation and termination of assigned staff according to hospital policies and procedures.
  
• Performs other special projects and duties as assigned.
  

Qualifications/Requirements:

Experience:

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• Minimum of 7 years of previous work-related experience required
  
• 5 years of leadership experience required
  

Education:

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• Bachelors Degree in healthcare, business management, computer science or a related field, required
  
• Masters Degree, preferred
  

Licenses / Certifications:

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• N/A
  

Other:

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• Experience implementing and/or supporting applicable enterprise clinical systems
  
• Excellent knowledge of clinical systems utilized in hospitals and physician practices
  
• Must be able to demonstrate ability to achieve results in a complex environment.
  
• Excellent verbal and written communications and interpersonal skills are required.
  
• Demonstrated proficiency with personal computers (and operating systems) including Microsoft Windows, Word, and Excel
  

Special Requirements:

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• Experience working with and managing colleagues in a matrix-management model
  
• Experience in a large academic medical practice, health care IT vendor, and hospitals are all extremely helpful.
  
• Significant experience with Epic and its related integration modules or other enterprise clinical systems, including formal certifications, is strongly preferred.
  
• For the Director of EPIC Access and Revenue Cycle must have excellent working knowledge of EMPI, ADT, Registration, Scheduling, and Billing processes utilized in hospitals and physician practices.
  

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

• This position will utilize the essentials of an integrated care management model that includes assessment, planning, implementation, care coordination, monitoring, and care planning to meet the comprehensive health needs of members admitted to selected hospital facilities.
• In collaboration with hospital discharge staff, the Care Manager will identify the medical and psychosocial needs of members, function as a proactive partner, and provide appropriate education, resources and healthcare coaching through "face to face" meetings during the members inpatient hospital stay.
• The principal role of the position is to engage with the member, their care giver (as appropriate) and their specific providers during the inpatient hospital stay.
• The Care Manager will work to identify any potential barriers to a safe and effective discharge plan and will provide guidance in understanding benefit coverage and navigating the health care delivery system.
• The overall objective is to work collaboratively with hospital staff and assist in discharge planning and to ensure the member achieves optimal health care services through the coordination of quality cost effective care.
• The Care Manager will also monitor and review cases with the appropriate provider and on-site clinical care teams to ensure appropriate outcomes when a significant concern is identified.
• The Care Manager will support members throughout inpatient hospital stay and for a period of 30 days post discharge to ensure adequate care coordination and education in the transition of care period.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

• Education, Licensures, & Certifications
  • Current New York State Licensure as a Registered Nurse required with at least 4 years of recent clinical and Care Management experience.
  • Certification in Case Manager (CCM) is required within 2 years of employment.
• Years of Experience (Required & Preferred)
  • Previous experience in Care & disease management or a related healthcare role.

• Required Job Skills

• Ability to work cross functionally and influence clinical stakeholders to best support the patient's needs.
• Demonstrated clinical knowledge including an understanding of population health management and the care management process.
• Experience with situations that require strict adherence to confidentiality.
• Ability to make independent decisions regarding resource utilization, and quality of care.
• Must demonstrate understanding of clinical and psychosocial issues that may alter treatment or care plan and be able to demonstrate good judgment when dealing with emotionally charged situations.
• Curiosity to foster innovation and pave the way for growth.
• Humility to play as a team.
• Commitment to being the difference for our customers in every interaction.

• Preferred Job Skills
  • Knowledge of Transition of Care (TOC)
  • Knowledge of HEDIS & Quality Measure
  • Knowledge of Government Programs

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

• This position will utilize the essentials of an integrated care management model that includes assessment, planning, implementation, care coordination, monitoring, and care planning to meet the comprehensive health needs of members admitted to selected hospital facilities.
• In collaboration with hospital discharge staff, the Care Manager will identify the medical and psychosocial needs of members, function as a proactive partner, and provide appropriate education, resources and healthcare coaching through "face to face" meetings during the members inpatient hospital stay.
• The principal role of the position is to engage with the member, their care giver (as appropriate) and their specific providers during the inpatient hospital stay.
• The Care Manager will work to identify any potential barriers to a safe and effective discharge plan and will provide guidance in understanding benefit coverage and navigating the health care delivery system.
• The overall objective is to work collaboratively with hospital staff and assist in discharge planning and to ensure the member achieves optimal health care services through the coordination of quality cost effective care.
• The Care Manager will also monitor and review cases with the appropriate provider and on-site clinical care teams to ensure appropriate outcomes when a significant concern is identified.
• The Care Manager will support members throughout inpatient hospital stay and for a period of 30 days post discharge to ensure adequate care coordination and education in the transition of care period.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

• Education, Licensures, & Certifications
  • Current New York State Licensure as a behavioral health practitioner (LMHC, LCSW, LMFT, RN) required with at least 3 years of mental health and/or substance use experience.
  • Case Management certification preferred.
• Years of Experience (Required & Preferred)
  • Minimum of 3 years of recent mental health and/or substance use experience required.
  • Case Management experience in a managed care organization preferred.

• Required Job Skills

• Ability to work cross functionally and influence clinical stakeholders to best support the patient's needs.
• Demonstrated clinical knowledge including an understanding of population health management and the care management process.
• Experience with situations that require strict adherence to confidentiality.
• Ability to make independent decisions regarding resource utilization, and quality of care.
• Must demonstrate understanding of clinical and psychosocial issues that may alter treatment or care plan and be able to demonstrate good judgment when dealing with emotionally charged situations.
• Curiosity to foster innovation and pave the way for growth.
• Humility to play as a team.
• Commitment to being the difference for our customers in every interaction.

• Preferred Job Skills
  • Knowledge of Transition of Care (TOC)
  • Knowledge of HEDIS & Quality Measure
  • Knowledge of Government Programs

Kaufman Borgeest & Ryan LLP is a leading medical malpractice defense firm with 130+ lawyers and nine offices in New York, New Jersey, Connecticut, and California. The firm's medical malpractice group is well respected for its expertise at all levels of litigation from inception through trial and appeals. In addition to serving clients in the states where our offices are located, the firm also acts as national counsel in various high exposure matters. Medical malpractice is one of the cornerstones of the firm's practice. Known for an enriching, collegial workplace, the firm offers true opportunities for professional growth and advancement.

This position is for an attorney with 0+ years' experience to join the Medical Malpractice/Long-Term Care team in our Valhalla, NY office, which represents physicians and all other professional healthcare providers, hospitals and other healthcare facilities in all manners of Medical Malpractice litigation. We are looking for a bright, highly motivated and proactive attorney with excellent writing skills – someone with the willingness and capability to act independently and comfortable with client interaction.

Responsibilities

• Work collaboratively with senior litigators to develop litigation strategy for the defense of medical malpractice actions;
• Draft and review pleadings and discovery, memos, briefs and other legal correspondence and litigation documents;
• Analysis of medical records;
• In-person appearances at court conferences and client meetings throughout Westchester, Putnam, Orange, Dutchess, Ulster, Sullivan and Rockland Counties;
• Participate in depositions, conferences, hearings and all other aspects of medical malpractice litigation;
• Interact with medical experts;
• Conduct legal and medical research and analysis;
• Draft motions;
• Work cooperatively with others; and
• Interact with clients.

Education and Experience Required

• Admission to practice in New York (or pending admission – passed bar);

Skills and Abilities Required

• Strong legal research, writing and verbal communication skills;
• Ability to interact with clients and command client confidence;
• Ability to manage and prioritize multiple projects;
• Excellent organizational and time management skills;
• Ability to identify and resolve problems quickly.

NY Comprehensive Total Rewards Package

Kaufman Borgeest & Ryan LLP is proud to offer a comprehensive Total Rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $100,000 - $175,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Submit resume and writing sample to

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable and share our clients' goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers "Best Law Firms".

This position will sit in our White Plains, NY location.

For New York, the expected salary range for this position is between $207,500 - $262,500 This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Duties and Responsibilities:

• Defend and litigate lawsuits involving a broad range of employment-related claims and agency charges of discrimination.
• Advise, counsel, and train employers on various employment and labor law issues.
• Represent employers in court, before administrative agencies, at mediations, and in arbitration in employment matters, including class/collective actions and discrimination, harassment, retaliation, contract, employment tort, and non-compete cases.

Skills and Educational Requirements:

• JD from ABA accredited law school, with excellent academic credentials
• 4+ years of experience, employment law background strongly preferred.
• Current NY Bar admission in good standing
• Understanding of current agency (state and federal) procedures
• Excellent written and oral communication skills.
• Attention to detail and commitment to excellence.
• Ability to multitask in a fast-paced environment.
• Strong organizational, time management, and project management skills
• Commitment to professionalism, collegiality, and teamwork

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

Job Title: Junior Coverage Associate

Role: Associate in Insurance Coverage Group

Expertise: 0+ years of law firm or insurance company experience

Job Location: Valhalla, NY (hybrid office / remote)

Description: Represent insurers in coverage matters and insurance coverage litigation

Kaufman Borgeest & Ryan LLP is a leading defense and insurance coverage firm with 130+ lawyers and nine offices in New York, New Jersey, Connecticut, and California. The firm’s coverage group is well respected for its depth and successes, and serves clients in the US, London and elsewhere in Europe, as well as the Bermuda market. Insurance coverage is one of the firm’s major practice areas, not relegated to the recesses of the firm as it is at some mega firms. Known for an enriching, collegial workplace, the firm offers true opportunities for professional growth and advancement.

This position is for an attorney with 0+ years’ experience to join the Insurance Coverage/Coverage Litigation team in our Valhalla, NY office, who represent international and domestic insurers in complex insurance and coverage litigation matters involving all manner of liability policies, including Management Liability (D&O, EPL, Fiduciary, Crime), Cyber, Professional Liability, Financial Institutions, and Commercial General Liability. We are looking for a bright attorney and an excellent writer who is highly motivated and proactive – someone with the willingness and capability to act independently and comfortable with client interaction.

Responsibilities

• Develop litigation strategy for insurance coverage disputes, and perform key roles in insurance coverage litigation and arbitration
• Conduct complex and rigorous legal research and analysis, and draft memoranda and position letters
• Analyze insurance policies, draft analyses of coverage issues and provide coverage advice and recommendations for clients
• Supervise and participate in the mediation and settlement of underlying litigations worldwide
• Draft and review pleadings, memos, briefs, interrogatories, and other legal correspondence and litigation documents
• Participate in depositions, document reviews, conferences and all aspects of coverage litigations and arbitrations
• Work cooperatively with others

Education and Experience Required

• Admission to practice in New York
• Experience, either in commercial litigation, or in-house experience with liability insurance policies a plus
• Excellent academic credentials
• Solid work history

Skills and Abilities Required

• Strong legal research, writing and verbal communication skills
• Ability to manage and prioritize multiple projects
• Excellent organizational and time management skills
• Ability to identify and resolve problems quickly

NY Comprehensive Total Rewards Package

Kaufman Borgeest & Ryan LLP is proud to offer a comprehensive Total Rewards package. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $105,000 - $125,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Submit resume and writing sample to

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Preferred Location:  White Plains, NY (Candidates outside NY will be considered)
Salary:  Base of $250-300K + Incentive (depending on experience)

Cairo Diagnostics, A Subsidiary of Sonic Healthcare USA, is seeking a seasoned oncology business development leader to drive enterprise growth across our Hematology and Oncology services. This is a highly visible role for a strategic operator who thrives in complex healthcare environments and knows how to translate clinical value into scalable, profitable partnerships.

As Vice President of Business Development, Oncology, you will lead growth initiatives with large hospital systems, oncology networks, cancer centers, and integrated delivery systems nationwide. You will own the strategy, relationships, and execution required to expand our footprint through organic growth and strategic partnerships, working closely with executive leadership, clinical stakeholders, and cross-functional teams.

This role is ideal for someone who understands how oncology care is delivered today and where it is headed, and who can build trusted, long-term relationships at the executive level.

What You Will Lead

• Own the full lifecycle of enterprise oncology business development, from opportunity identification through deal execution and expansion

• Develop and execute strategic growth plans with large, complex oncology clients, including hospital systems, MSOs, cancer centers, and physician networks

• Build and maintain senior-level relationships with C-suite executives, oncology leadership, and operational decision makers

• Identify new market opportunities through industry intelligence, competitive analysis, and professional networks

• Evaluate opportunities by analyzing volumes, revenue, operational requirements, and market risk, translating insights into clear recommendations for executive leadership

• Maintain and forecast a robust pipeline of oncology opportunities, providing regular updates and strategic insights to leadership

• Partner with executive leadership on deal structuring, pipeline strategy, and long-range growth planning

• Lead financial, operational, and strategic diligence for new partnerships, market expansions, and oncology-focused initiatives

• Collaborate with internal sales, operations, and clinical teams to expand existing oncology relationships and enter new geographies

• Drive reference laboratory growth by establishing trusted partnerships with health systems, pathology groups, and oncology practices

• Partner with Managed Markets leadership to support oncology-related contracting strategies and negotiations

• Ensure all business development activities align with regulatory, legal, and ethical standards

What You Bring

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field required; Master’s degree preferred

• Minimum of ten (10) years of oncology-specific experience with demonstrated success in business development, enterprise sales, or strategic partnerships

• Deep experience working with hospital systems, oncology networks, managed care organizations, or large multispecialty groups

• Proven ability to manage complex, high-value executive relationships and navigate long sales cycles

• Strong background in account strategy, opportunity development, proposal execution, and service delivery

• Prior experience in healthcare or medical sales leadership strongly preferred

Core Skills & Capabilities

• Strong strategic, financial, and analytical skills with the ability to assess risk and return at the enterprise level

• Deep understanding of oncology care models, laboratory services, reimbursement dynamics, and healthcare regulations

• Executive-level communication and presentation skills, with the ability to influence and build trust across clinical and business stakeholders

• Highly organized, results-driven, and comfortable operating in fast-moving, ambiguous environments

• Creative problem solver who balances innovation with disciplined execution and compliance

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Director of Human Resources & Operations - Westchester County - $130-165k+B

A privately held, owner-led operating company is seeking a Director of Human Resources & Operations to oversee core corporate functions, including Human Resources, Benefits Administration, Payroll, and cross-functional operational execution. This is a senior leadership role designed for a hands-on operator who can assess existing processes, implement structure, and drive consistent follow-through across both corporate and field-based teams.

Reporting directly to ownership, this individual will serve as a trusted operational partner, helping strengthen internal systems, improve efficiency, and ensure accountability across the organization.

Core Responsibilities:

HR, Benefits & Payroll

• Oversee day-to-day HR operations, including employee relations, benefits administration, and compliance.
• Manage and execute weekly payroll through ADP, ensuring accuracy, timeliness, and adherence to applicable labor laws.
• Serve as the primary liaison with payroll and benefits vendors, setting clear expectations and ensuring responsiveness and service quality.

Operational Oversight

• Evaluate existing corporate and field operations to identify inefficiencies, process gaps, and execution breakdowns.
• Design, implement, and enforce practical workflows and operating procedures to improve productivity and accountability.
• Ensure operational initiatives are properly tracked, executed, and sustained over time.

Personnel & Resource Management

• Partner closely with staff and management to address workforce planning and operational challenges.
• Maintain a visible leadership presence across the organization to reinforce expectations and standards.

Recruitment & Interviewing

• Lead and support the screening and interviewing process for operational and technical roles.
• Ensure candidates meet defined experience, reliability, and performance criteria prior to hire.

Vendor Management

• Manage external service providers related to payroll, benefits, and HR administration.
• Hold vendors accountable to timelines, service levels, and organizational priorities.

Strategic & Leadership Expectations:

• Operate proactively, identifying opportunities to strengthen operations rather than reacting to issues as they arise.
• Present thoughtful recommendations and solutions to ownership with confidence and clarity.
• Take full ownership of initiatives from planning through execution, without the need for close oversight.
• Demonstrate strong professional presence and communication skills to effectively influence staff and external partners.
• Prioritize competing initiatives and clearly communicate expectations across the organization.

Qualifications & Requirements:

• Proven experience balancing hands-on HR execution with high-level operational leadership.
• SHRM certification (or equivalent demonstrated expertise) strongly preferred.
• Deep working knowledge of labor laws, HR compliance, and employment regulations, with the ability to guide leadership on people-related decisions.
• Ability to be on-site five days per week in Westchester County, during standard business hours.

Base Salary: $130-165k plus bonus and benefits

The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity and other non-cash incentives.

Please send your resume for immediate consideration to:

If this particular role isn't the ideal fit, please feel free to forward your resume to the email above to explore other available opportunities. Please also feel free to share this posting with anyone in your network who might be open to learning more. Referrals are always appreciated!

Advice Personnel

*Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm

Symphony Towers Infrastructure

Job Description – Underwriting Analyst

Reports to: VP, Underwriting

About - Symphony Towers Infrastructure

Symphony Towers Infrastructure acquires, manages, and leases rooftop, tower and other telecommunication cell sites interests in urban, suburban, and rural environments throughout the United States. Symphony operates as one of the largest privately held owners of these sites across the United States and is backed by one of the largest digital infrastructure firms in the country.

Two things separate us from the rest: a long-term view and simple process. Our investments are made from a strategic, long-term, buy-and-hold perspective. This allows us to make a better offer to the marketplace and provide a better, more efficient acquisition process.

Underwriting Analyst Opportunity

Reporting to the VP, Underwriting, the Underwriting Analyst assists the Underwriting team to manage the efficiency of the Underwriting Department. This position will also support the VP, Underwriting, with data integrity and ad hoc reporting.

Key Responsibilities

• Maintain new opportunity pipeline using internal system.
• Manage Underwriting internal trackers for efficiency of underwriting.
• Input initial deal attributes for all new inbound pricing requests.
• Prepare initial structure of term sheets.
• Assist Underwriting Associates with underwriting process.
• Work with VP, Underwriting on ad hoc reporting.
• Any other duties as assigned by management.

Qualifications

• BA/BS degree in Finance or Accounting
• Experience in legal, real-estate and finance settings preferred
• Experience with Ad hoc reporting preferred
• Advanced knowledge of Microsoft Excel
• Superior written and oral communication skills with the ability to collaborate, seek constructive feedback, build relationships, promote teamwork, and remain flexible and adaptable to change.
• Excellent business acumen, intellectual curiosity, and the ability to balance business requirements.
• Self‐starter and problem solver mindset and habits

***Please note this position requires in-office attendance at least 4 days of the week. ***

Company Overview

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at and follow us on LinkedIn, X, YouTube and Instagram.

Vice President Client Services

Health Monitor Network is seeking a Vice President, Client Services to lead and shape the organization’s client partnership strategy and delivery operations. This executive will oversee the Client Services team and ensure successful execution of integrated campaigns across digital, email, point-of-care media, and analytics platforms.

The VP will serve as a trusted partner to clients and internal teams, guiding complex programs from launch through delivery while maintaining a high standard of service and accountability. This role requires a leader who can build strong relationships, bring clarity to evolving priorities, and ensure teams remain aligned to deliver exceptional results.

In addition to managing key client relationships, the VP will help strengthen the Client Services organization by developing leaders, refining delivery practices, and building a service model that supports continued growth.

Key Responsibilities:

• Serve as a senior client-facing leader across complex, high-stakes engagements, guiding strategic conversations with clients, agencies, and partners to align expectations and maintain delivery momentum
• Lead, coach, and scale a team of Client Service Managers, building a high-performance culture grounded in ownership, responsiveness, and excellence
• Act as a bridge between strategy and execution, ensuring campaign tactics translate effectively across digital channels including web, email, analytics, and reporting
• Own and strengthen executive-level client relationships, setting the standard for clear, confident, and professional communication
• Oversee overall client experience and account health, proactively addressing risks and resolving issues with transparency and speed
• Guide teams in effective expectation-setting, issue resolution, and executive communication
• Define and operationalize service delivery standards that drive consistency, quality, and efficiency across campaign execution and reporting
• Establish scalable operating rhythms and governance models, including clear decision rights, escalation paths, and cross-functional accountability
• Continuously improve processes to reduce friction, increase clarity, and mitigate execution risk while ensuring strong delivery outcomes
• Partner closely with cross-functional leaders across Sales, Editorial, Creative, Digital, Analytics, Ad Operations, Print, and Project Management to align priorities and execution
• Clarify roles, responsibilities, and dependencies across teams to enable seamless delivery
• Anticipate and resolve cross-functional risks before they impact the client experience

Qualifications

• 12+ years of experience in client services or strategic account management, with deep expertise in integrated, multi-channel campaigns
• Strong understanding of digital campaign execution across web, email, analytics, and reporting environments, as well as creative review and approval workflows
• Proven ability to design, implement, and scale repeatable service delivery models across cross-functional teams
• Demonstrated leadership through influence, sound judgment, and the ability to balance competing priorities in a dynamic environment
• Excellent executive communication skills, with a high degree of ownership and accountability
• Experience in healthcare, pharma, or media environments—and familiarity with print workflows—is a plus
• Deep experience supporting integrated digital campaigns across web, email, analytics, and multi-channel media environments

Education

• Bachelor’s degree or equivalent experience

ADA- Physical Demands Office Position

We are committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you require reasonable accommodation during the application or interview process, please let us know. We will work with you to ensure that your needs are met in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employees frequently use computer keyboards, regularly travel both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employees view computer monitors frequently.