Engineering Jobs in Pleasant Hills

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

1. Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
2. Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
3. Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
4. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
5. Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
6. Effectively assess and resolve high priority project risks
7. Ensure projects meet success parameters and ROI targets stated in the business case
8. Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
9. Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
10. Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
11. Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
12. Tap additional account growth opportunities through networking & client relationship management
13. Aim at maximizing economic value and securing future competitive advantage
14. Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
15. Lead the WBR’s MBR, QBR’s with multiple stakeholders
16. Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
17. Effective transition, pre-bid and RFP experience is an added advantage
18. Drive team towards transformed state and always look for opportunity to improve and run people independent process
19. P&L responsibility and account growth
20. Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

1. Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
2. 8-12 years’ experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
3. 10+ years’ experience with People Management and Stakeholder/Client Management
4. Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
5. Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
6. Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
7. Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
8. Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
9. Strong understanding of Engg. Support Services (cloud products)
10. Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
11. Ability to develop comprehensive and complex operational and strategic plans
12. Excellent budgeting, business financial and P&L skills
13. Advanced influencing and communication skills
14. Advanced client service skills and leadership capabilities

Dedicated wound care facility, providing state-of-the-art treatment options such as hyperbaric oxygen therapy and advanced wound management seeking Wound Care Medical Director.-- Full time work: Monday
- Friday (8am-5pm)-- No Nights, No Call.-- Patient Volumes: 20-30 patients per day-- Daily Supervision: Hyperbaric Oxygen Therapy-- Join a Nurse Practitioner-- Procedures include wound debridement, biopsies, cultures, incision and drainage.

Use of bio-engineered skin substitutes.-- Fully integrated electronic health record (Cerner)-- Opportunities to participate in teaching, research and optimizing access for patients.Benefits include:-- Quality and wRVU production incentive-- Malpractice Insurance-- Licensure Repayment-- CME Allowance-- Health Insurance including HSA-- Relocation Assistance-- Educational Loan Reimbursement-- Sign-on Bonus-- Physician led and governed-- Marketing and practice growth assistance

Required: BC Internal Medicine or Family Practice with Wound Care training, active lic

Job Summary

As a Solution Architect, you will be an integral part of shaping the future of technology. This role requires deep technical expertise to translate complex business requirements into scalable, secure, and compliant technical solutions. You will serve as a bridge between business stakeholders and development teams, ensuring the delivery of high-quality, resilient systems that drive significant business impact.

Key Responsibilities

• Solution Design & Architecture: Lead the design and development of end-to-end enterprise solutions, including high-level and low-level design documents and architecture diagrams.
• Technology & Platform Selection: Select the appropriate technology stack, leveraging expertise in Java, Spring Boot, microservices architecture, and cloud platforms (AWS and Azure) to build robust, scalable, and cost-efficient applications.
• Cloud Migration & Integration: Drive cloud transformation initiatives, including migrating on-premises applications to the cloud and integrating complex systems.
• Security & Compliance: Ensure all solutions comply with the regulatory requirements (e.g., data privacy, security standards) and implement robust security measures, including identity and access management, encryption, and network security.
• Technical Leadership & Collaboration: Provide technical guidance and mentorship to development teams, conducting code and architecture reviews to ensure alignment with architectural principles and best practices. Collaborate with cross-functional teams, including business analysts and project managers, to align technical solutions with business goals.
• Innovation & Problem Solving: Evaluate new and emerging technologies, conducting proofs-of-concept (PoCs) to validate assumptions and drive continuous improvement in products, processes, and tools.

Qualifications and Skills

• Experience:
• 5+ years of relevant experience in a solution architecture or a lead engineering role within financial services or a related regulated industry.
• Proven experience in designing and delivering large-scale IT projects with hands-on experience in Java-based systems.
• Demonstrated experience running production applications in public cloud environments (AWS and/or Azure).
• Technical Skills:
• Proficiency in Java and Java frameworks (Spring, Spring Boot).
• Strong DB Design (RDBMS, NoSQL) abilities
• Strong knowledge of microservices, event-driven architecture (e.g., Kafka), and RESTful API design.
• Experience with cloud services (compute, networking, databases, security) and containerization technologies (Docker, Kubernetes).
• Familiarity with DevOps practices and CI/CD pipelines.
• Soft Skills:
• Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• A proactive, self-motivated mindset with the ability to work through ambiguous requirements in an agile environment.

Preferred Certifications

• AWS Certified Solutions Architect (Associate or Professional)
• Microsoft Certified: Azure Solutions Architect Expert

Circuit Breaker Project Manager Job description

HICO America, headquartered in Pittsburgh Pennsylvania with facilities in Los Angeles, Greensburg, PA, and Memphis TN, is part of the Power Systems business unit, in the Industrial Performance Group of the Hyosung Corporation, a large publicly traded corporation based in Seoul, South Korea. HICO is an ISO 9001 and 14001 certified company, with primary business in power system products.

Educational Requirement: Bachelor of Science in engineering, supply chain, or business from an accredited university.

Computer Skill Requirements: Microsoft Office Suite Skills required with Advanced Knowledge working with Microsoft Xcel and Microsoft Teams/360.

Travel: 10%

Execution of projects within the Product Execution PMO department. Maximize profit margin while maintaining service level to the client.

• Project budgetary performance of contractual scope of work obligations
• Submittal and schedule performance per contract and communication to customer stakeholders
• Customer perception and satisfaction
• Milestone and progress payment management and notification to HICO Accounting
• Warranty and MRO service level initial point of contact
• Responsible for estimating costs for HICO services with support from HICO Procurement
• Support review of final bid package as requested
• Attend project site and alliance meetings with customers as directed

Project leader regarding the customer and internal HICO stake holders.

• Single POC (Point of Contact) with customer
• Management and communication of schedule to customers, suppliers, and HICO stakeholders
• Communication of contractual milestones to factory and internal stakeholders.
• Potential travel to Memphis transformer production facility or project/customer locations.
• Coordination and support design review meetings
• Report any planned budgetary deficit to internal HICO stakeholders and determine root cause
• Support HICO procurement functions for his/her assigned projects
• Manage scope and budget of services including assembly, oil, HICO field service technicians
• Control costs of HICO services and sub-contractors
• Request and execute changes orders as required.

Benefits: Competitive compensation package, Paid healthcare, Matching 401k, Performance Bonus, Company lunches, Company Outings, Free Parking

HICO America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.