Engineering Jobs in Naperville Illinois Remote
199 positions found — Page 6
LaSalle Network is hiring a Contact Center Sales and Service Advocate for a fast-growing organization near Aurora that is expanding its sales and customer engagement team. This onsite opportunity is ideal for someone who is motivated by results, enjoys building relationships over the phone, and thrives in a fast-paced, high-volume environment.
If you’re a strong communicator with a sales mindset and enjoy helping customers find the right solutions, this could be the role for you.
Responsibilities
- Manage a high volume of inbound calls from existing and prospective customers
- Identify customer needs and recommend appropriate products or services
- Upsell and cross-sell solutions to drive revenue and meet sales goals
- Provide accurate information while delivering a positive customer experience
- Update customer accounts and maintain detailed records in CRM systems
- Collaborate with team members to meet and exceed individual and team sales targets
- High school diploma or GED required
- Strong verbal communication and interpersonal skills
- Sales-driven mindset with the ability to overcome objections
- Comfortable working onsite, Monday through Friday, near Aurora
- Basic computer proficiency and experience using CRM or sales tools
- Previous inside sales, call center, or customer service experience preferred but not required
- Work Model: Onsite
- Location: Naperville
- Compensation: $17.25/hour + uncapped commission
- Benefits: LaSalle Network contractors may enroll in medical, dental, and vision insurance
Thank you,
Samantha Ball
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
All assignments are at-will and their duration is subject to change.
Company:
Headquartered in Aurora, Il, McNish LLC is a leading manufacturer of primary and secondary process equipment for the municipal wastewater treatment industry. The business operates three distinct divisions, collectively representing some of the longest tenured brands in the country, with significant market share across the core product types. McNish carriers a strong track record of profitable growth and is poised to capitalize on critical need for further wastewater infrastructure investment nationwide.
Position Summary
The Project Manager is responsible for leading and executing customer projects related to wastewater treatment equipment. This includes full lifecycle project management—from contract award through delivery, installation, and closeout—working across multiple departments including Engineering, Manufacturing, Purchasing, and Accounting. This role mentors project teams, drives process improvements, and supports business development initiatives, ensuring alignment between project execution and organizational goals.
Key Responsibilities
- Manage the full lifecycle of customer contracts, from project kickoff through shipment and closeout
- Serve as the primary point of contact for assigned customers, maintaining professional and responsive communication
- Develop and manage detailed project schedules in collaboration with Engineering, Purchasing, and Manufacturing
- Track project milestones, identify risks or delays, and implement corrective actions proactively
- Coordinate with internal departments to ensure all technical and non-technical requirements are met
- Lead project meetings, generate status reports, and maintain project documentation
- Support contract change management, including scope adjustments, cost implications, and revised timelines
- Work closely with Accounting to align billing with contractual terms and project milestones
- Ensure compliance with McNish standards, customer specifications, and regulatory guidelines
- Participate in continuous improvement initiatives to enhance project execution efficiency and consistency
Qualifications
- Bachelor’s Degree in Engineering, Project Management, Business, or a related discipline
- 7+ years of project management experience in a manufacturing, engineering, or industrial services environment
- Experience coordinating field service or technical support teams in customer-facing projects
- Strong knowledge of production planning and supply chain operations
- Excellent communication, leadership, and problem-solving skills
- Ability to manage multiple complex projects simultaneously
- Proficient in Microsoft Word, Excel and Outlook.
Preferred:
- Experience in the municipal water or wastewater treatment industry
- PMP Certification or equivalent project management credentials
- Familiarity with ERP systems (e.g. Microsoft Great Plains, or similar)
- Experience with Microsoft Project or Equal
The is an exempt position offers a salary range of $69,999.00 to $94,736.64 Annually and is bonus eligible. This bonus is based on the company’s budgeted EBITDA performance. If the budgeted targets are not met, the Board of Directors will determine the bonus, if any.
McNish LLC is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, marital status, veteran status, arrest record, or any other legally protected status.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Tuition Reimbursement
Job Title : GIS Specialist (Hybrid/Exp in utilities/oil/gas/power Industry preferred)
Job Description :
Seeking a GIS Analyst that will develop an understanding of current data state, workflows and processes and develop solutions for integrations, transformations, and deliverables.
This will include GIS data analysis, data mining, technical support, and database maintenance to meet internal and external customer requirements.
- Requires demonstrated ability to solve complex problems and recommend the best track for data development and processing.
- Project work will involve process improvement, quality control, data creation from spatial and tabular sources, conversion, migration, and maintenance.
- Bachelor’s degree in geography (GIS), engineering, computer science, or related field and 3+ years experience in industry standard GIS.
- GIS certificate and 3 years of related work experience in lieu of a degree in related discipline
- 1+ years in a utility or pipeline GIS
Job Responsibilities:
- Proficiency with linear referencing techniques and concepts is highly recommended
- Knowledge of the Utility and Pipeline Data model (UPDM) is highly recommended.
- Technical project tasks, including database design, advanced GIS analysis and modeling
- Performs data mining activities to meet customer requirements/specifications
- Provides specialized queries, maps and reports to meet customer requirements/specifications
- Performs application testing and documentation of defects
- Interfaces with users; documents requested/needed changes
- Identifies new GIS technologies/processes/applications to improve inter-/intra- departmental functions
- Creates and maintains existing automated processes using Model Builder/Python scripting or other tools
- Processes, prepares and converts data to enter into GIS from a variety of data formats •
- Analyzes current business processes and recommends best practice solutions • Perform QA/QC on version data that pushes to the production environment Knowledge, Skills & Abilities
- Esri ArcGIS Pro – advanced proficiency
- Esri ArcGIS 10.2x – advanced proficiency
- Linear referencing - advanced proficiency
- MS Office suite (Access, Excel, Word, PowerPoint, Visio) – advanced proficiency
- FME by Safe Software – intermediate proficiency
- Esri ArcGIS Enterprise – intermediate proficiency
- Utility Network – intermediate proficiency
- Model Builder – intermediate proficiency
- Python – intermediate proficiency
- SQL RDBMS – intermediate proficiency
- AutoCAD/CADD – basic proficiency
- Visual Basic/VBA – basic proficiency
- SharePoint – basic proficiency
- Excellent verbal and written communication skills
- Excellent geoprocessing and spatial analysis skills
- Strong requirements review, analytical, and problem solving skills
- Application testing script development and performance of testing
- Ability to quickly learn and apply new technologies
- Ability to function independently and as a team member
- Ability to handle multiple assignments and changing priorities •
- Ability to work effectively with limited direct supervision Travel (Up to...): 5%
Remote working/work at home options are available for this role.
LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Mechanical Engineer – Injection Molding Manufacturing to join their team. This opportunity offers the chance to make a meaningful impact across design, manufacturing, and new product introduction while working closely with cross-functional teams, vendors, and customers. This role is ideal for an engineer who enjoys seeing designs move from concept to production and who brings strong manufacturing knowledge, technical curiosity, and a continuous-improvement mindset.
Key Responsibilities:
- Designing and developing mechanical components, sub-assemblies, and complete products using 3D and 2D CAD tools in SolidWorks.
- Creating and maintaining engineering documentation including drawings, specifications, and bills of materials.
- Supporting new product development (NPD) initiatives, from concept through production launch.
- Collaborating with manufacturing, quality, and operations teams to resolve design or production challenges.
- Partnering with external vendors and suppliers to evaluate manufacturability, tooling, and process capability.
- Driving design validation activities through prototyping, testing, and iterative improvement.
- Participating in structured design reviews and risk assessments such as DFM, DFMEA, and tolerance analysis.
- Supporting engineering change activity and ensuring design intent is maintained throughout production.
- Contributing to continuous improvement efforts related to quality, cost, and manufacturability.
Qualifications and Skills:
- Bachelor's Degree in Mechanical Engineering or a related discipline.
- 5+ years of mechanical engineering experience within a manufacturing environment.
- Strong working knowledge of manufacturing processes, including powder coatings, castings, stampings, injection molding, sheet metal fabrication, extrusions, and/or packaging processes.
- Advanced proficiency with SolidWorks.
- Hands-on experience working with prototypes, suppliers, and customers.
- Strong problem-solving skills and the ability to work effectively in cross-functional teams
- Exposure to or hands-on experience with 3D printing / additive manufacturing.
- Experience supporting products in regulated or quality-driven manufacturing environments.
- Familiarity with ERP or MRP systems.
Compensation Range: $90,000 - $95,000
Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.
If you are a passionate Mechanical Engineer looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!
LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.
Equal Opportunity Employer/Veterans/Disabled
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Technical Account Manager (TAM) – MSP / Infrastructure Focus
Location: Naperville, IL (Initial 2 weeks for training), Chicago, IL- for later; Hybrid
Employment Type: Full-Time (not for vendors)
About the Role:
We are seeking a highly technical Technical Account Manager (TAM) to join our team. This is a hands-on, client-facing role focused on assessing technical environments, performing audits, identifying gaps, and driving best-practice recommendations across multiple client environments.
This role is ideal for someone with a strong infrastructure, networking, or cloud background who enjoys analyzing systems, understanding configurations, and providing actionable insights, rather than performing configuration or implementation tasks.
Key Responsibilities:
- Log into client systems, firewalls, and network environments to analyze data and assess system health.
- Perform technical assessments and audits, identifying gaps, risks, and areas for improvement.
- Recommend and document best practices and remediation plans.
- Serve as a client-facing technical advisor, translating findings into business impact for stakeholders.
- Support multiple clients in an MSP or multi-tenant environment, adapting to varying levels of technical maturity.
- Maintain documentation standards and ensure accurate, up-to-date records of technical findings.
- Collaborate with internal teams to escalate issues and ensure continuous improvement.
Qualifications:
- 3–5 years of hands-on experience in systems engineering, infrastructure, network engineering, or cloud environments.
- Experience with MSP or multi-client environments preferred.
- Strong understanding of networking concepts, firewalls, servers, and infrastructure, with the ability to interpret logs and configuration data.
- Experience conducting technical audits, assessments, or health checks.
- Strong executive-facing communication skills; able to present technical findings to business stakeholders.
- Familiarity with security and governance frameworks is a plus.
- Proactive, detail-oriented, and able to manage multiple priorities across clients.
Nice-to-Have:
- Exposure to cybersecurity frameworks, policy reviews, and managed security tooling.
- Experience with documentation and compliance standards in MSP environments.
IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.
Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts
Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products
What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE
Remote working/work at home options are available for this role.
Applied AI Engineer
Compensation:
- Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)
Location:
- Hybrid / Onsite - Greater Kansas City Metro Area
- 3 days per week onsite, 2 days remote
- Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
- Fully remote candidates cannot be considered
Work Authorization:
- Must be authorized to work in the U.S.
- No current or future visa sponsorship available
Engagement Type:
- Full time, direct hire only
- No third-party agencies, consulting firms, C2C, or 1099 arrangements
About the Opportunity
Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.
The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.
The Role
As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.
This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)
Key Responsibilities
- Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
- Develop and deliver intelligent features within a proprietary SaaS platform.
- Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
- Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
- Build and maintain backend systems and APIs that support AI functionality across products and services.
- Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
- Implement fallback strategies, model routing, and cost performance optimization.
- Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
- Apply best practices related to data privacy, security, compliance, and responsible AI use.
- Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.
Qualifications
- 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
- Proven experience applying LLMs or similar AI models to real business or product challenges.
- Strong backend engineering skills (Python and/or TypeScript preferred).
- Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
- Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Front end development experience in areas like React, Node.js, Web Development, front end web product design
- Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
- Knowledge of data privacy, security, and ethical AI considerations.
- Experience supporting SaaS platforms or technology driven products is a plus.
- Strong communication skills and the ability to collaborate across technical and non-technical teams.
- Passion for applying AI in practical, high impact ways.
Why This Role
- High visibility and ownership of AI initiatives
- Opportunity to build AI systems that directly impact business outcomes
- Emphasis on production grade systems, not experimentation alone
- Collaborative, hybrid environment with close access to stakeholders
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Remote working/work at home options are available for this role.
W2 Only , Position is Contract to hire
Title: Power BI Developer
Duration: 4-6 Months + Contract to hire
Location: Remote
- This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
- This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
- This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.
Departmental Expectation Of Employee
- Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
- Acts as a role model within and outside AF.
- Performs duties as workload necessitates.
- Maintains a positive and respectful attitude.
- Communicates regularly with the departmental leader about department issues.
- Demonstrates flexible and efficient time management and ability to prioritize workload.
- Consistently reports to work on time, prepared to perform duties of the position.
- Meets Department productivity standards.
Essential Duties and Responsibilities
- Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
- Perform data validation and quality checks to ensure the accuracy and reliability of reports.
- Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
- Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability
Key Opportunities
- Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
- A deep understanding of how data analytics drives key business decisions across different functions
- Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
- Mentorship from experienced data professionals and opportunities for networking.
Qualifications
- Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
- Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
- Understanding of database concepts and data modeling.
- Basic knowledge of SQL.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Excellent verbal and written communication skills.
Americans With Disability Specifications Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
- This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Remote working/work at home options are available for this role.
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring a ServiceNow Principal Domain Architect!
This position is fully remote!
Overview
The domain architect proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. These solutions enable the organization's future-state business capabilities and drive the organization's targeted business outcomes. Technologies include data centers, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies.
Domain architects provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise's technical and infrastructure architecture. Domain architects create deliverables that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes. They enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions.
A Specialist Professional is a recognized subject matter expert in a job area, typically obtained through advanced education and work experience.
Responsibilities typically include
• Managing large projects or processes with limited oversight from the manager.
• Coaching, reviewing, and delegating work to lower-level professionals.
• Problems faced are difficult and often complex.
Education
- 8+ years of relevant experience with a degree (Required)
- 10+ years of relevant experience without a degree (Required)
Certification/Licensure
- ServiceNow Architect Certification (Preferred)
Experience
- 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
- Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
- ServiceNow experienced, certified Architect
- Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
- Proven ability to communicate effectively with both business and technical stakeholders.
- Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
- Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
- Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.
Norfolk, VA
Work Shift
First (Days)
Overview:
Overview
The Manager of Analytic Services leads a multidisciplinary analytics team focused on enhancing consumer and patient experience, with a strong emphasis on call center analytics and operational improvement. Collaborates with organizational leadership and key stakeholders to define, prioritize, and deliver advanced analytics solutions that drive strategic initiatives and optimize business outcomes. Utilizes expertise in Sentara's informatics infrastructure, data engineering, and visualization tools-including Databricks, Power BI, and Tableau-to develop, interpret, and communicate analytical models supporting program evaluation, operational performance, and clinical excellence.
Key responsibilities include:
Strategic Analytics Leadership: Defines consumer and patient experience analytic requirements in partnership with business and clinical leaders. Aligns analytic strategies with enterprise goals, leading projects from conception to execution using Agile methodologies.
Technical Solutions & Visualization: Designs, develops, and implements scalable analytical solutions leveraging Databricks, Power BI, Tableau, and other enterprise tools. Translates complex data into actionable insights, dashboards, and visualizations for diverse audiences.
Process Improvement & Change Management: Identifies and implements process enhancements to improve the customer journey, call center performance, and clinical quality metrics. Champions change management best practices to embed analytics-driven improvements across business units.
Stakeholder Engagement: Builds effective relationships with internal and external partners, driving consensus and stewardship of analytic priorities. Communicates findings and recommendations to executive leadership in a clear, actionable manner.
Team Leadership & Development: Manages and mentors analytic staff, fosters a culture of continuous learning and professional growth. Responsible for HR development, performance management, and recruitment. Oversees vendor relationships, including contract negotiation and management.
Project Management: Oversees a portfolio of analytics projects, ensuring timely delivery using established project management methodologies. Coordinates cross-functional teams to meet milestones, deliverables, and customer service targets.
Regulatory & Clinical Reporting: Ensures analytic solutions support regulatory compliance and clinical quality reporting, applying quantitative research design and rigorous analytic standards.
Education
- Bachelor's Level Degree (Required)
Certification/Licensure
- Project Management Professional Certification (PMP) - (Preferred)
Experience
- 5+ years of experience in the Clinical/Business Sectors (Required)
- 5+ years of experience in Healthcare (Required)
- Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
- Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
- Proven success in process improvement, stakeholder management, team development, and change management initiatives.
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Talroo-IT, Indeed,
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.