Engineering Jobs in Irving Texas Remote

The position optimizes customer interactions within the Service Center by delivering a warm, professional, and consistent experience at every touchpoint. As the first point of contact for walk-in customers and the primary owner of the Service Center phone queue, this role plays a central part in shaping how customers perceive our brand. They greet customers as they arrive, and ensure all interactions (in person, by phone, email, or chat) reflect the company’s values and commitment to exceeding expectations. Their ability to resolve concerns, provide accurate information, and model exceptional service contributes directly to brand perception, customer loyalty, and word-of-mouth recommendations.

The overall objective of the position is to create and maintain a welcoming Service Center environment while delivering high-quality customer support across all channels.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Onsite presence. This position is based at our Service Center and requires regular onsite presence. Remote or hybrid work is not available for this role.
• Greet and welcome customers as they enter the Service Center, ensuring a warm, professional first impression.
• Provide first-line customer support in person, answering questions, and guiding customers through available products and solutions.
• Respond to customer inquiries promptly and accurately via phone, email, chat, or in person with pleasant and efficient chat etiquette.
• Serve as the primary owner of the Service Center for phone queue, striving for strong pickup performance and excellent call handling.
• Manage customer frustrations with empathy and professionalism, resolving issues effectively, and escalating when appropriate.
• Process customer orders and manage transactions with accuracy, efficiency, and attention to detail.
• Schedule deliveries and provide required communication, such as lead times, for Delivery Direct Program.
• Execute Service Center workflows and work instructions to address customer needs and ensure smooth daily operations.
• Contribute to the overall customer experience by ensuring every interaction is positive, informative, and aligning with the company’s values.
• Ability to effectively communicate information, provide inquiry resolution, and respond to customer escalation per expected processes.
• Serve as a knowledgeable resource to customers utilizing company workflows and processes.
• Present customer solutions align with company expectations and standards.
• Effectively carry out a series of work instructions within the service center to address customer needs and process transactions promptly.
• Maintain accurate customer records by documentation of customer interactions in CRM and ERP software.
• Actively supporting the sales department in achieving goals by being a team player and providing uniquely better customer service.
• Utilize technical tools to support customer engineering needs, including basic troubleshooting or process guidance.
• Serve as a liaison between customers, freight carriers, and internal departments.
• Monitor and move slow-moving inventory to improve service center stock numbers.
• Processes RGAs.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Identify and recommend improvements in sales, marketing, and purchasing processes.
• Support the service center by completing assigned tasks.
• Assist team members as needed.
• Other duties as assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to fifteen pounds at times.
• Fast-paced work environment.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Strong computer proficiency in MS Office (Word, Excel, Outlook, Teams), customer relationship management (CRM) and Salesforce.
• Strong written and verbal communication skills
• Troubleshooting and problem-solving abilities.
• Demonstrate and provide exceptional customer service.
• Adaptability and flexibility
• Strong emotional intelligence – empathy, patience, and active listening
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to understand and address customer needs.
• High attention to detail and organizational skills.
• Positive customer service attitude and problem-solving mindset.
• Strong interpersonal skills, with a sense of humor appreciated.
• Team-oriented with a strong work ethic and a positive, proactive attitude.

EDUCATION & EXPERIENCE:

REQUIRED:

• High School Diploma or equivalent

PREFERRED:

• Some college or two-year degree
• 2-3 years of sales or inside sales experience

ADDITIONAL INFORMATION:

• This position is an onsite position

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

As a Material Compliance Engineer at Cinch Connectivity Solutions (Bel Fuse), you will play a critical role in ensuring our products meet all relevant environmental, legal, and safety regulations regarding material usage. You will drive compliance initiatives across the product lifecycle, collaborate with cross-functional teams and suppliers, and proactively monitor global regulatory requirements. Leveraging your expertise in compliance management systems and regulatory frameworks, you will help safeguard product integrity, support sustainability efforts, and contribute to the continuous improvement of compliance processes throughout the organization.

Are You Looking to:

• Work with engineering, manufacturing, marketing, purchasing and quality assurance teams to ensure new and existing products comply with material standards.
• Compile, analyze, and manage data on material content using excel databases and internal operating systems.
• Create and maintain compliance documentation, review materials, and handle submissions to customers.
• Help develop and maintain internal policies and procedures for material compliance.
• Monitor and interpret global regulatory requirements (e.g., WEEE, TSCA, IMDS, EU, Asia-Pacific, Americas) and ensure company products comply with all applicable standards.
• Support sustainability initiatives and assist in preparing environmental impact reports and disclosures as required by corporate and regulatory standards.
• Identify opportunities for process improvement and automation within compliance workflows to enhance efficiency and accuracy.
• Maintain up-to-date knowledge of evolving regulatory standards through horizon scanning; provide training and guidance to internal stakeholders on compliance requirements.
• Demonstrate advanced proficiency in compliance management software, ERP, and PLM systems (e.g., Assent, GreenSoft, SAP).
• Represent the company in industry forums, regulatory meetings, or customer engagements regarding materials compliance topics.

Are You Ready to:

• Interpret federal and international product compliance regulations (RoHS, REACH, PROP65, CMRT, SCIP Database).
• Take corrective action for non-compliant products.
• Collaborate with suppliers on discrepancies or non-compliance.
• Conduct supplier audits and assessments to verify material compliance; lead corrective action processes for discrepancies or non-compliance.
• Lead compliance-related projects and mentor junior team members to promote best practices across the organization.
• Participate in cross-functional teams to address compliance challenges and drive continuous improvement.
• Assist with internal and external audits related to product and materials compliance.
• Engage in continuous learning regarding related compliance topics.

What You’ll Need:

• Bachelor’s degree in Environmental Science, Materials Science, Engineering, or equivalent experience.
• 3 plus years relevant experience working in a manufacturing setting.
• Demonstrated experience in interpreting regulatory frameworks and delivering clear, actionable guidance on compliance requirements, with a focus on RoHS, REACH, Prop 65, CMRT, SCIP Database, and related standards.
• Willingness and flexibility to travel domestically up to 10%, as required by management.
• Must be a US Citizen or Permanent Resident.

What You’ll Get:

• Compensation range: $75,000 – $90,000
• Participation in the annual bonus program
• 401K and company match
• Medical, Dental, Vision
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company Life Insurance
• Short & Long-term disability
• Paid Time Off (e.g., Vacation Benefits, Company Holidays, Sick Leave Benefits, Personal Days)
• Pet Insurance
• Tuition Reimbursement 

To review a full listing of our benefits, please refer to the 2026 Bel Fuse Benefits Summary and Paid Time Off Benefits, or by visiting the Bel Fuse Careers page. 

Work Opportunity

Bel will only employ those who are legally authorized to work in the United States.  This is not a position for which sponsorship will be provided.  Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Bel is an Equal Opportunity employer.