Engineering Jobs in Closter New Jersey

60 positions found — Page 4

Principal Packaging Engineer
🏢 PDI
Salary not disclosed
Woodcliff Lake, NJ 6 days ago

DESCRIPTION

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!


POSITION PURPOSE

As the Principal Packaging Engineer, you will serve as the enterprise-wide technical expert and strategic lead in FDA regulated packaging. The position leverage deep knowledge in packaging including but not limited to design, test methods, standards, and industry insights to create and deliver a pipeline of breakthrough innovations and overall organizational improvement.

You will operate with a high degree of autonomy, and lead with accountability projects from concept to commercialization. A proactive approach in identifying opportunity areas and a strong drive for results and overall organizational improvement is essential.

This role requires excellent communication skills to effectively collaborate across functions, influence stakeholders and ensure alignment with organizational goals. The Principal Engineer must take responsibility for technical mentorship and coaching, fostering technical growth and knowledge of junior engineers while strengthening the team’s technical capabilities. As a recognized expert, you will guide internal and external teams on the application of packaging standards (e.g., CCIT, ISO 11607, USP , USP , etc.), and represent the company in regulatory interactions, technical forums, and industry partnerships.

Success requires exceptional problem-solving skills, strategic influence, and proven ability to align cross-functional teams toward breakthrough innovation. This role is accountable for delivering measurable outcomes and ensuring that packaging innovations translate into tangible business impact.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

Technical Leadership, Data Analysis and Interpretation

  • Demonstrate strong ownership and leadership on technical strategies and problem solving while driving projects from concept to commercialization.
  • Own the technical roadmap for packaging innovation and ensure alignment with business priorities.
  • Take responsibility for the accuracy, integrity, and impact of technical data used to inform decisions.
  • Design and direct meaningful and robust research projects or experiments both internally and externally through relationships with academic institutions and industry partners.
  • Facilitate knowledge sharing and foster collaborative research initiatives while mentoring, coaching and guiding junior engineers.
  • Analyze experimental data to draw meaningful conclusions from research and guide further development.
  • Ensure robust statistical methods are applied where necessary.
  • Develop innovative solutions to address technical challenges.
  • Act as subject matter expert in packaging for FDA regulated products (expert in packaging standards such as CCIT, ISO 11607, USP , USP , etc).
  • Identify, scope and represent the organization at key conferences, seminars and other professional events.
  • Stay current and keep stakeholders updated with emerging technologies, regulatory trends, and scientific advancements in packaging.

Innovation and Strategy

  • Exhibit a proactive mindset in identifying, vetting and implementing new opportunities for innovation and improvement of the organization.
  • Demonstrate ability to think strategically and influence the organization on key initiatives.
  • Champion initiatives that deliver quantifiable improvements in product performance, cost efficiency, or regulatory compliance.
  • Lead cross-functional teams to bring strategic innovations from concept to launch, ensuring accountability at each stage.
  • Develop and execute innovation strategies aligned with business goals, including new technologies, methods, and IP creation.
  • Lead the development of new products, technologies, and methods that deliver measurable impact and enhance organizational success.
  • Assess and take necessary actions to acquire new in-house technologies to improve PDI’s capabilities.

Project Scoping and Ownership

  • Define, communicate and align project goals and request necessary resources for execution cross functionally.
  • Hold self and cross-functional teams accountable for meeting project milestones, quality standards, and business objectives.
  • Ensure post-launch evaluation and continuous improvement based on performance metrics.
  • Demonstrate strong interpersonal and influencing skills to drive initiatives forward and overcome challenges.
  • Ensure accountability to milestones and objectives while demonstrating strong ownership, coordination and leadership in project execution, anticipating risks, and implementing mitigation strategies to ensure timely and high-quality delivery.
  • Demonstrate excellent communication skills in preparing and presenting progress updates, status, reports and findings to senior level management.


PERFORMANCE MEASUREMENT

  • Packaging Leadership and Effectiveness: leads packaging design development that meets intended performance, safety and regulatory requirements
  • Project Acceleration and Execution: Demonstrates initiative in shaping project direction, anticipating potential obstacles and proposing solutions to ensure timelines are met or accelerated. Consistently delivers technical work on time, in scope and aligned to evolving business priorities
  • Strategic Technical Problem Solving: Anticipates and identifies complex packaging development challenges early, leveraging expertise and leadership to drive resolution paths with minimal rework and high technical rigor.
  • Cross-Functional Influence and Alignment: Actively engages and influences cross-functional partners (Regulatory, Marketing, Operations, Quality) to ensure clarity of technical direction, ensure alignment and provide technical strategies, expertise and data to remove barriers impeding project progress
  • Pipeline Advancement and Opportunity Identification: Proactively scans internal and external landscapes to identify new opportunities, unmet needs and technology enablers that can strengthen the pipeline and move concepts into development
  • Performance will be evaluated based on the ability to deliver projects on time, within scope, and with measurable business impact.
  • Expected to take full ownership of assigned initiatives and proactively resolve barriers to success.


QUALIFICATIONS

EDUCATION/CERTIFICATION

  • Bachelor’s degree in Packaging, Mechanical Engineering, or related scientific discipline required. Advanced degree preferred.

REQUIRED KNOWLEDGE

  • New Product development and leadership in a regulated environment.
  • Packaging development for FDA regulated products.

EXPERIENCE REQUIRED

  • 8+ years of relevant experience in product development and R&D support, with a demonstrated track record of scientific and packaging development responsibilities.

SKILLS/ABILITIES

  • Strong analytical thinking capabilities and mindset
  • Strong sense of accountability and commitment to delivering results with excellence and timeliness
  • Excellent communication and interpersonal skills
  • Ability to make sense of, organize and present complex information
  • Proven ability to work independently and take initiative in ambiguous or evolving environments
  • Ability to set specific goals for self and others and organize/align the resources to help achieve goals
  • Demonstrated ability to manage multiple projects with varying complexity
  • Ability to evolve, learn and implement new systems and programs
  • Initiative taker, ambitious and driven
  • Resourceful and able to find creative and innovative ways to achieve results
  • Demonstrated accountability for project outcomes and ability to drive initiatives to successful completion.
  • Proactive leader who takes full ownership of challenges and drives results with urgency and precision.

WORKING CONDITIONS

  • Mix of lab, manufacturing and office environment

SALARY RANGE:

  • $128,000 - $141,000 annually


BENEFITS

PDI is pleased to offer comprehensive and affordable benefits for our associates, which includes:

  • Medical, behavioral & prescription drug coverage
  • Health Savings Account (HSA)
  • Dental
  • Vision
  • 401(k) savings plan with company match and profit sharing
  • Basic and supplemental Life and AD&D insurance
  • Flexible Spending Accounts (FSAs)
  • Short & long-term disability
  • Employee Assistance Program (EAP)
  • Health Advocacy Program

PDI also offers many voluntary benefits such as: Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide associates with paid time off programs including: sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position we also offer summer hours and flex place/flex time options.

Not Specified
Electrical Engineer
🏢 Company
Salary not disclosed
Bergen County, NJ 6 days ago

A rapidly growing and expanding construction firm is adding to their electrical engineering team. They are looking to hire immediately at several mid-senior levels.


Key Responsibilities

  • Participate in the planning, coordination, and design of electrical systems for building and infrastructure projects in accordance with industry codes and regulatory requirements.
  • Perform a range of engineering assignments supporting project development, system design, and construction activities.
  • Provide technical support to engineering teams throughout project execution.
  • Collaborate with architects, clients, contractors, vendors, and other engineering disciplines during the design and planning phases.
  • Assist with construction-phase services including review of submittals, responses to Requests for Information (RFIs), and coordination with project stakeholders.
  • Conduct site visits or field observations as needed to support project progress and compliance.
  • Manage multiple tasks and deadlines while maintaining organization and attention to detail.
  • Communicate clearly with clients and internal teams through written documentation and verbal updates.
  • Contribute to proposals, presentations, and project documentation as needed.
  • Support project planning efforts including scope development, budgeting, and scheduling.
  • Prepare technical documentation such as permit applications, engineering reports, and specifications.
  • Participate in client meetings, design reviews, and project coordination sessions.
  • Review contractor submittals and shop drawings for compliance with project requirements.
  • Perform electrical engineering calculations including load analysis, conductor sizing, equipment selection, and voltage drop analysis.


Qualifications

  • Bachelor’s degree in Electrical Engineering or a related engineering discipline.
  • Professional Engineer license preferred (New Jersey and/or New York), or Engineer-in-Training / Fundamentals of Engineering certification.
  • At least five years of relevant electrical engineering experience.
  • Proficiency with AutoCAD or similar design software.
  • Familiarity with applicable electrical codes and industry standards (e.g., NEC, NFPA, IEEE, ANSI).
  • Valid driver’s license required.
  • Experience with electrical power system modeling or analysis software is advantageous.
Not Specified
Project Manager
Salary not disclosed
River Edge, NJ 6 days ago

Global commercial facility building designing and construction company in NJ, seeks Project Executive to responsible for the successful leadership and delivery of multiple construction projects from inception through completion. This role serves as the primary liaison with the client, ensuring that all projects align with established goals, timelines, quality standards, and financial expectations. The Project Executive provides high-level strategic guidance across all project phases while managing internal teams and external partnerships.

Job Title: Project Executive

Location: River Edge, New Jersey

Salary: $160k-$200k

Benefits: Auto allowance (up to $10k), Health, Dental, Vision, 401k, etc.



Essential Duties and Responsibilities

1. Lead and coordinate all phases of project delivery including design, estimating, procurement, engineering, construction, and post-construction.

2. Develop and maintain a comprehensive master schedule, incorporating key milestones such as owner decisions, design deliverables, procurement deadlines, fabrication, and field installation activities.

3. Establish and maintain strong relationships with clients, internal teams, and subcontracted service providers to ensure seamless project execution.

4. Ensure projects are delivered in full compliance with contract documents and achieve targeted financial outcomes.

5. Enforce and uphold quality standards throughout all phases of the project.

6. Organize, train, and manage both field and office staff assigned to each project.

7. Ensure compliance with insurance, safety regulations, labor standards, and Equal Employment Opportunity requirements.

8. Oversee preparation and submission of payment applications; ensure timely payment and proper disbursement of project funds.

9. Provide regular reporting to senior leadership on project progress, financial performance, and client relationship status.

10. Promote and support a strong safety culture in accordance with company policies and OSHA standards.

11. Complete additional assignments as directed by the Business Unit Leader or Senior Leadership.

12. Operate effectively in either a Design/Build or General Contractor role, based on project delivery model.

13. Follow through on project leads provided by Business Development and contribute to successful project acquisition.

14. Lead and manage the full project team, including Preconstruction, Design, and Construction Operations staff.



Qualifications

1. Bachelor’s degree in Construction Management, Engineering, or Architecture required, with at least 15 years of Design/Build construction experience.

2. Significant construction experience in lieu of formal engineering or architectural training may be considered.

3. Strong background in pre-construction and construction services across a variety of project types.

4. Thorough knowledge of construction cost, scheduling, estimating, and engineering principles.

5. Familiarity with construction means and methods, materials, and building systems.



To apply, please email your resume to

Not Specified
Digital Marketing Analyst
Salary not disclosed
Paramus, NJ 1 week ago

Key member of the marketing team responsible for managing the digital marketing programs to support the retail, at-home, and ecommerce business units. He/she will help manage the paid search, email marketing, social media and other digital programs that are important part of overall marketing effort. Digital Marketing Analyst must be hands-on, very analytical and have relevant digital marketing experience in a multi-location retail or service business.

Responsibilities:

  • Direct and manage digital marketing programs including paid search, email marketing, paid social, etc. and coordinating these to support the promotional marketing calendar
  • Analyze all results and attribute marketing spend to traffic and sales
  • Use SEO and SEM to drive organic and overall website traffic
  • Direct and manage all social media efforts with the goal of developing brand ambassadors, brand influencers and indirect referrals
  • Monitor competitive activity and develop counter programs to ensure pre-eminence of the BTG brand online
  • Led effort to analyze marketing metrics to identify cause-effect relationships and suggest ways to utilize these insights in new campaigns
  • Work with other marketing managers to develop and implement marketing campaigns that drive traffic and sales
  • Work with creative team to create digital marketing content
  • Work with other marketing manager to design consumer research that offer insight into customer behavior and recommend programs that attract new customers


Requirements:

  • Bachelor degree in marketing, economics, mathematics, statistics, sciences or engineering
  • 3+ years’ experience in digital marketing in retail, consumer product/service, consulting business
  • Multi-channel marketing experience generating and tracking leads, traffic, etc.
  • Experience in data-driven business culture; experience measuring and attributing marketing spend to results
  • Experience with SEO, PPC, content marketing, paid search and social marketing
  • Working knowledge of database marketing, email marketing, statistical analysis
  • Strong analytical, problem-solving, data manipulation and planning skills
  • Strong computer skills including (Excel, Google Analytics, relational databases etc.)
  • Entrepreneurial, hands-on, and able to work independently
  • High level of self-motivation and intellectual curiosity
  • Good oral and written communication skills


We will invest roughly 3 months setting up the Digital Marketing Analyst for success at BTG. He/she needs to develop a strong knowledge of sales, business and marketing process and relationships and strong instincts for the brand and business. Development plan will be individualized, but will include time in stores understanding the customer, how product is sold, and BTG’s competitive advantage.

Not Specified
Vice President Marketing
🏢 Blinds To Go
Salary not disclosed
Paramus, NJ 1 week ago

Vice President Marketing


Vice President of Marketing is responsible for developing a 360-marketing plan and leading and leading a marketing team that supports growth of the retail, shop-at-home, and trade business units. He/she is responsible for developing and executing a comprehensive strategy that builds new customers and drives sales across all channels. He/she must have keen insight of Blinds to Go business and brand strategy and be able to balance short-term results with long-term brand positioning. He/she must be a hands-on manager, an astute analyst and good strategist. He/she must have relevant experience in a multi-location retail or service business with knowledge of lever to drive store traffic and shop at home leads.


Responsibilities:

· Direct and a manage internal marketing team that includes digital marketing manager and analyst, social media team, creative team, web development team, and regional marketing managers

· Develop a 360-marketing plan and calendar that drive business short-term and build brand

· Monitor competitive activity and develop counter programs to ensure pre-eminence of the BTG brand online

· Develop and sustain a culture that values analytical problem-solving, collaboration, ownership and accountability

· Work with other department to lead programs and activities that contribute to growth of business and brand


Requirements:

· Bachelor’s or master’s degree in marketing, communications, or cognitive sciences, mathematics, statistics, sciences or engineering

· 10+ years experience in digital marketing in retail, or consumer product/service business

· Multi-channel marketing experience

· Experience with SEO, PPC, content marketing, paid search and social marketing

· 5+ years management and leadership experience

· Working knowledge of database marketing, email marketing, statistical analysis

· Strong analytical, problem-solving, data manipulation and planning skills

· Strong computer skills including (Excel, Google Analytics, relational databases etc.)

· Entrepreneurial, hands-on, and able to work independently

· High level of self-motivation and intellectual curiosity

· Good oral and written communication skills



We will invest 6-9 month onboarding this senior manager to ensure their long-term success at Blinds to Go. He/she Will develop a strong knowledge of sales, business and marketing process and relationships and strong instincts for the brand and business. Development plan will be individualized, but will include time in stores understanding the customer, how product is sold, and BTG’s competitive advantage and mentoring from business owners.

Not Specified
Director of Operations
Salary not disclosed
Bronx, NY 1 week ago

Overview:

The Director of Warehouse Operations is responsible for the strategic leadership, execution, and continuous improvement of all inbound, outbound, and inventory management functions across warehouse and distribution operations. This role drives operational excellence in a high-volume food manufacturing and distribution environment, ensuring product integrity, regulatory compliance, cost efficiency, and on-time delivery performance.


The Director partners cross-functionally with Manufacturing, Transportation, Procurement, Quality Assurance, Food Safety, Finance, and Sales to align warehouse operations with overall business objectives. This leader oversees workforce planning, budgeting, capital investments, systems optimization, and performance metrics, while fostering a culture of safety, accountability, and continuous improvement.


The role requires deep expertise in food safety standards, inventory control, cold chain management, and regulatory compliance, along with strong leadership capabilities to develop high-performing teams and scalable operational processes.


Responsibilities:


Strategic Planning and Management:

•Develop and implement warehouse operations strategies aligned with the company’s goals.

•Oversee the planning and execution of warehouse processes, package selecting and shipping

•Monitor and analyze operational metrics to identify areas for improvement and cost reduction.

•Direct and improve warehouse functions, ensuring efficient, safe, and streamlined operations

•Oversee the use of warehouse management systems, inventory controls, and safety protocols to support operational goals and maintain high standards

•Assess current and future operational risks locally, and translate those into strategies, capabilities, best practices, and key performance indicators (KPIs)


Leadership and Team Development:

•Lead, mentor, and develop a team of warehouse managers, supervisors, and staff.

•Foster a positive and collaborative work environment.

•Conduct performance reviews and provide feedback to staff to support their growth and development.


Inventory Management:

•Collaborate with Inventory Control team to ensure accurate inventory control and management.

•Support the implementation inventory tracking initiatives and the execution of cycle counts.

•Collaborate with procurement and sales teams to maintain optimal inventory levels and maximize fulfillment rates.

•Collaborate with Slotting team to ensure optimal prime location configuration and reduce off-cycle product selection


Safety and Compliance:

•Partner with Safety leadership to ensure compliance with all safety regulations and company policies.

•Implement and monitor safety protocols to maintain a safe working environment.

•Conduct regular safety training and audits.


Continuous Improvement:

•Identify and implement process improvements to enhance efficiency and productivity.

•Partner with Engineering team to explore and/or utilize technology and automation to streamline operations.

•Lead initiatives to reduce operational costs and increase profitability.


Budgeting and Financial Management:

•Develop and manage the warehouse operations budget

•Responsible for inbound and outbound activities

•Monitor expenditure and implement cost control measures.

•Provide regular financial reports and analysis to senior management


Required Qualifications:


•Bachelor's degree in, Business, Supply Chain Management, Engineering or a related field (Master's degree a plus).

•10+ years proven experience in a senior management role within Warehouse Operations or supply chain management.

•Intellectually curious

•Strong leadership and team management skills, with a track record of building and motivating high-performing teams.

•Exceptional problem-solving and decision-making abilities.

•Proficiency in inventory management software and Microsoft Office Suite.

•Familiarity with industry-specific regulations and compliance requirements

•Strong analytical and data-driven decision-making skills.

•Excellent communication and interpersonal skills to build strong relationships with peers and stakeholders.


Work Environment:


•Ability to work in climate-controlled Warehouse environment.

•Travel as needed 10%.

•Ability to work extended hours as needed

•Ability to work weekends and holidays as needed

Not Specified
Project Manager 3
🏢 ektello
Salary not disclosed
Program Manager - Shop App Push Notifications

Top Skills

  • Project Management: Strong organizational and multitasking skills to manage multiple campaigns and stakeholders effectively.
  • Data-Driven Decision Making: Proficiency in analyzing performance metrics and using insights to optimize campaigns.
  • Communication & Collaboration: Excellent verbal and written communication skills to coordinate with cross-functional teams and craft compelling notification content.

Schedule: Fully onsite

Summary

The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities

Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

Present and explain proposals, reports and findings to clients.

Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

Confer with management, production and marketing staff to discuss project specifications and procedures.

Review and recommend or approve contracts and cost estimates.

Skills

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

Ability to work independently and manage one's time.

Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience

Bachelor's degree in business administration or a related field.

PMI or PMP certification preferred.

Key Responsibilites/Requirements

5-7 years experience required.

Key Responsibilities

  • Strategy & Planning: Develop and implement a comprehensive push notification strategy aligned with business goals, user segmentation, and personalization.
  • Execution & Optimization: Oversee the end-to-end process of push notification campaigns, including content creation, A/B testing, scheduling, and performance tracking.
  • Cross-functional Collaboration: Work closely with marketing, product, engineering, and design teams to ensure seamless execution and alignment with broader app initiatives.
  • Data Analysis & Reporting: Monitor KPIs (open rates, click-through rates, conversion rates) and leverage insights to refine strategies and improve performance.
  • Compliance & Best Practices: Ensure all push notifications adhere to industry best practices, privacy regulations, and company policies.

Education Requirement

  • Bachelors degree in Marketing, Business, Communications, or a related field.

Years of Experience

  • 5+ years of experience in digital marketing, product management, or a related role, with at least 2 years focused on push notifications or mobile app engagement.

Preferred Qualifications

  • Experience with push notification platforms (e.g., Firebase, Braze, OneSignal).
  • Familiarity with user segmentation and personalization techniques.
  • Knowledge of A/B testing methodologies and tools.
Not Specified
PMO Operations Manager
🏢 ektello
Salary not disclosed
Englewood Cliffs, NJ 1 week ago
ektello is working with a leader in media and entertainment to find a PMO Operations Manager who is responsible for administering and optimizing the organization’s enterprise application stack, with a core focus on Atlassian Jira, Confluence, and related portfolio delivery tools. This role owns system configuration and governance—including workflows, permissions, templates, dashboards, and integrations—to ensure consistent planning, tracking, and executive reporting across the portfolio.

This is a hybrid, W2 contract in Englewood Cliffs, NJ and includes PTO, and we offer medical and 401k benefit options. Must be willing and able to work on W2 without sponsorship. No C2C options.

Details

  • Administer and support Jira, Confluence, and other Atlassian tools: permissions, schemes, workflows, custom fields, templates, dashboards, integrations
  • Manage security and compliance across our business applications,( Azure AD), audit logging, environment strategy (dev/test/prod), and change control processes
  • Manage integrations and data flows between applications (via APIs, webhooks, middleware) ensuring consistency, security, and reliability
  • Act as the owner of the enterprise application stack: evaluate new SaaS tools, upgrades, and migrations (including Jira, Confluence, Smartsheet and emerging AI capabilities)
  • Partner with functional stakeholders (PMO, engineering, product, design) to translate business needs into system configurations, optimizations, and automations

Qualifications

  • Direct experience working with Atlassian Jira and Confluence
  • Excellent oral and written communications; ability to adapt messaging for diverse audiences
  • Industry experience in new/interactive digital media and publishing
  • Experience in establishing Project Management processes in forming environments
  • Strong problem-solving/facilitation skills

#hybrid

Not Specified
Project Manager, Engineering Enablement
🏢 ektello
Salary not disclosed
Englewood Cliffs, NJ 1 week ago
ektello is partnering with a media company based out of Englewood Cliffs, NJ to find Project Manager who will manage and deliver complex, multi-dimensional projects in an Agile environment. This Project Manager will plan and deliver engineering enablement initiatives across CI/CD, release engineering, infrastructure, quality, and security platforms.

This is a hybrid, W2 contract that includes PTO, and we offer medical and 401k benefit options. Must be able and willing to work on W2 without sponsorship. No C2C options.

Details

  • Partner with Engineering, Security, and Platform teams to define roadmaps that improve reliability, scalability, and developer productivity
  • Drive execution of cross-team programs, managing scope, dependencies, risks, and timelines from concept through production rollout
  • Translate engineering needs into clear requirements, milestones, and success metrics for tooling, automation, and platform improvements
  • Ensure delivery aligns with secure-by-default standards, compliance requirements, and operational best practices
  • Define, track, and regularly report on quality, efficiency, and developer experience metrics through clear, actionable dashboards

Qualifications

  • 5+ years of direct experience in a Project Manager role directly involved with managing and delivering technology projects
  • Experience with JIRA and Confluence
  • Excellent oral and written communications; ability to adapt messaging for diverse audiences
  • Industry experience in new/interactive digital media and publishing
  • Experience in establishing Project Management processes in forming environments
  • Strong problem-solving/facilitation skills
  • Experience operating and influencing others in a matrix organization
  • Cloud & Infrastructure Architecture Understanding: ability to manage security, scalability, high availability, and cost optimization

#hybrid

Not Specified
Technical Support Representative
🏢 Wazer
Salary not disclosed
Yonkers, NY 1 week ago

WHY WE NEED YOU


WAZER re-invents waterjet cutters. Our ground-breaking small-footprint waterjet cutters bring universal cutting with digital precision to every workshop, big or tiny. Creating such a unique product line was no easy feat, but since then we have proven the product and are scaling up!

We are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes. Tired of being just a cog in a larger process? Take ownership of your work and help bring this product to its many eager customers, while having an opportunity for career growth and development.


Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine operation rather than/in addition to experience with IT infrastructure or computer systems.


YOUR DAILY ROLE


  • You’ll be communicating with customers and solving their issues.
  • You’ll provide email, telephone and video technical support for customers in aspects such as hardware, software and workflow.
  • You’ll document customer problems and the actions taken to solve them
  • You’ll work with product development engineers to develop solutions for short term and long term problems
  • You’ll develop proactive web support content to help users solve common issues you’ve seen repeatedly
  • You will be integral in building up long term systems and procedures as we grow
  • You’ll acquire market feedback from current and future customers through surveys and direct calls


MUST HAVE QUALIFICATIONS

  • You must be a quick learner when it comes to mechanics
  • You are a patient and thorough problem-solver and not a rash solution finder
  • You have strong technical communication skills
  • You have strong written communication
  • You are a fast typer and very comfortable navigating the MS and Google suites
  • You are a systematic and process oriented thinker and not solution minded
  • You are comfortable communicating on the phone and via video platforms.
  • You have strong social skills and can interact well with a wide variety of customers
  • You are comfortable leading feedback sessions with other team members
  • You enjoy a good brainstorm session
  • You are well-organized and willing to work independently
  • Ability to commute to Yonkers, NY Monday through Friday


NICE TO HAVE QUALIFICATIONS

  • You have worked with CRM systems (zendesk, salesforce, etc)
  • You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
  • You can break down a system and identify what makes it work the way it does
  • Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.
  • Website Editing skills (squarespace blog pages)
  • While it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!


COMPENSATION


This is an hourly position at $21-$25/hr, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.


LOCATION & ENVIRONMENT


We’ve located ourselves in Yonkers, NY. You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!

Not Specified
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