Wazer Jobs in Usa

2 positions found

Technical Support Representative

Salary not disclosed

Yonkers, NY 1 week ago

WHY WE NEED YOU

WAZER re-invents waterjet cutters. Our ground-breaking small-footprint waterjet cutters bring universal cutting with digital precision to every workshop, big or tiny. Creating such a unique product line was no easy feat, but since then we have proven the product and are scaling up!

We are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes. Tired of being just a cog in a larger process? Take ownership of your work and help bring this product to its many eager customers, while having an opportunity for career growth and development.

Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine operation rather than/in addition to experience with IT infrastructure or computer systems.

YOUR DAILY ROLE

You’ll be communicating with customers and solving their issues.
You’ll provide email, telephone and video technical support for customers in aspects such as hardware, software and workflow.
You’ll document customer problems and the actions taken to solve them
You’ll work with product development engineers to develop solutions for short term and long term problems
You’ll develop proactive web support content to help users solve common issues you’ve seen repeatedly
You will be integral in building up long term systems and procedures as we grow
You’ll acquire market feedback from current and future customers through surveys and direct calls

MUST HAVE QUALIFICATIONS

You must be a quick learner when it comes to mechanics
You are a patient and thorough problem-solver and not a rash solution finder
You have strong technical communication skills
You have strong written communication
You are a fast typer and very comfortable navigating the MS and Google suites
You are a systematic and process oriented thinker and not solution minded
You are comfortable communicating on the phone and via video platforms.
You have strong social skills and can interact well with a wide variety of customers
You are comfortable leading feedback sessions with other team members
You enjoy a good brainstorm session
You are well-organized and willing to work independently
Ability to commute to Yonkers, NY Monday through Friday

NICE TO HAVE QUALIFICATIONS

You have worked with CRM systems (zendesk, salesforce, etc)
You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative
You can break down a system and identify what makes it work the way it does
Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.
Website Editing skills (squarespace blog pages)
While it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs!

COMPENSATION

This is an hourly position at $21-$25/hr, depending on relevant experience for the position. Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company.

LOCATION & ENVIRONMENT

We’ve located ourselves in Yonkers, NY. You’ll be working in an environment that is simultaneously our office, ideation studio, research lab, workshop, and final product assembly center, all under one roof. This allows us to collaborate and learn each other’s area of expertise, providing better solutions to our customers. Our facility becomes a playground in the off hours. You are encouraged to design, make, and work on whatever personal projects you may have at the time. You may see brewing equipment, race car parts, plants, and art pieces around the office. Who knows what inspiration we use for the next problem we need to solve!

Not Specified

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Warehouse Associate

🏢 Wazer

Salary not disclosed

Yonkers, NY 1 week ago

WHY WE NEED YOU

WAZER is the first ever desktop waterjet cutter bringing universal cutting with digital precision to every workshop, big or small. Creating a first of its kind product was no easy feat, but since then we have proven the product and are scaling up! We are looking to build our proactive, energetic, and adaptable team. You’ll have an opportunity to solve problems, as well as work to continuously improve our systems and processes. Take ownership of your work and help bring this brand new product to its many eager customers, while having an opportunity for career growth and development.

YOUR DAILY ROLE

This is a part time position that largely focuses on warehouse management and product fulfillment. The position involves working on-site at our office/warehouse for an estimated 25–30 hours per week. The majority of WAZER products processed and shipped are pallet shipments. This means you must be comfortable with not only processing small parcel packages but large crates as well. To be more specific you will be expected to regularly lift 60 pounds on your own, perform team lifts, and use standard warehouse equipment such as pallet jacks, hydraulic lifters, and ladders safely.

Warehouse

Ensure finished goods are appropriately stored for inventory and fulfillment (ie. only boxed or fully crated units)
Ensure all incoming packages have been distributed to appropriate staff or left on incoming package racks only
Ensure parts are pulled according to general good FIFO practices
Suggest improvements and convey them to the Operations Manager in terms of warehouse management

Daily Warehouse Maintenance

Ensure the warehouse is free of debris (ie. packaging, foam, cardboard, etc)
Ensure the warehouse space is clear of clutter
Ensure all general use warehouse tools (not in use) are put away in their designated locations (ie. pallet jack, dollies, ladders, etc)

Inventory

Perform container unloading and receipt on a monthly basis
Perform inventory counts on an as requested basis
Parts, kits, and subassemblies appropriately binned/boxed/palletized per the intended system

Fulfillment

Sub-kit and pre-assemble required accessories for fulfillment
Package and box finished goods
Highly accurate pick and pack of finished goods crating to customer work orders
Print shipping documentation and process paperwork correctly for carrier pickup
Assist LTL Drivers for loading and unloading of the pallets
Store and document necessary packing and shipping information (digitally and physical)

This position has substantial room for growth in the future if aptitude is shown. This can include more hands-on testing and involvement in the WAZER laboratories or further expansion of roles and responsibilities to operationally related activities.