Engineering Journal Jobs in Hamtramck Wayne County, MI
97 positions found — Page 3
Stampede Ventures provides a diverse portfolio of full-service construction, renovation, and civil work to meet the needs of Government and private sector customers.
We leverage our experience to provide our customers with the best possible pricing and high-quality service on all projects we perform.
Our senior management team has more than 100 years of facility maintenance, repair, renovation and construction experience, primarily serving the U.S.
Government.
About this position: Senior Proposal Manager Location – Detroit, MI The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job.
Other duties may be assigned.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Applicants will be notified via phone or email within ten (10) business days of submittal.
Essential Duties & Responsibilities Manages proposal development submissions to include responses to Sources Sought and Requests for Information, briefings, proposals, evaluation notices, and final proposals.
Manages multiple proposals, leading proposal resource personnel to include subject matter experts, writers, graphic artists, editors, reviewers, teaming partner participants, and production personnel in the development of the proposal.
Interfaces with Government Contracting Officials regarding solicitation questions, processes, submittals, negotiations, awards, and debriefs.
Coordinates non-disclosure agreements (NDAs) and Teaming Arrangements (TAs) with the Contracts staff.
Thoroughly reviews solicitation to develop Proposal Management Plan, to include outlines, compliance matrices, schedules, proposal contact list, questions format, and volume templates.
Directs planning, writing, editing, graphics development, reviews, production, and shipping of assigned proposals.
Schedules and directs data calls, status meetings, and Pink/Red/Gold teams as appropriate.
Coordinates and participates in proposal strategy development and directs the process of integrating and capturing the bid strategy in the proposal.
Is hands on with document development, including formatting; writing; editing; development of graphics, tables, covers and tabs; and proposal production and shipping.
Writes cover letters, executive summaries, resumes, and position descriptions, technical sections, past performance volumes, management plans, contract fact sheets, and Sources Sought and Request for Information responses.
Coordinates and develops responses to prime contractor data calls.
Facilitates the synchronization of technical and cost by working closely with cost developers to match technical volume organizational, staffing, and equipment/material narratives with the price proposal.
Leads organization of the cost volume, by completing required forms, and gathering required DCAA contact, Accounting System, Small Business and Financial status, and Teaming documents, along with other cost volume requirements.
Assists the cost staff with editing of pricing narratives and formatting and organization of the cost volume spreadsheets.
Works with other proposal staff as a team, assisting in a supporting role on projects assigned to others when needed.
Occasional travel may be required.
Research, maintain, and communicate any Government issued changes, amendments, or additional documentation associated with a RFP.
Track and coordinate opportunities on and GovWin.
Other duties as assigned by management.
Required (Minimum Necessary) Qualifications Advanced knowledge of the principles, methods, and practices associated with proposal development in a Government contracting environment.
Technical writing expertise required and graphic design ability a plus.
Demonstrates effective interpersonal skills as well as excellent oral, written communication, and time management skills.
Must be analytical with attention to detail, task-oriented, self-motivated and have the inherent ability to multitask, work under pressure, and meet deadlines and work as a team member.
Must be proficient with MS Office Suite Programs: Publisher, Word, PowerPoint, and Visio; have a working knowledge of Excel and Project; and have experience with Desktop Publishing.
At least 4 years of experience managing proposals in a large-proposal Government contracting environment.
Formal proposal workshop training such as that provided by Shipley Associates.
Knowledge, Skills, Abilities, and Other Characteristics Knowledge of the principles and practices of personnel management, leadership, motivation, supervision, conflict management, and implementation of company-wide policies & procedures.
Strong technical writing skills and working knowledge of the administrative research, techniques and methods of informative report preparation.
Working knowledge of project organization, coordination, management, and controls.
Able to analyze problems quickly and accurately and adopt effective courses of action.
Demonstrates exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with Customers, Consultants, Teaming Partners, Fellow Staff, and Senior Management.
Ability to review or check the work products of others to ensure conformance to standards.
Ability to travel as work load and schedule demands.
Preferred BA/BS in Communications, Marketing, English, or Journalism preferred or equivalent experience.
Experience responding to Federal RFPs for the DoD, USACE, NAVFAC, USAF, BOR and/or GSA.
Supervisory Responsibilities • This position will have supervisory responsibilities.
DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.
Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
Employees must always maintain a constant state of mental alertness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role.
Employees must always maintain a constant state of situational awareness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
The work described herein is primarily a modern office setting.
Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results.
If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.
Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer.
All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Job Title: Paralegal
Location : Detroit, MI, 48265
Pay Rate : 32.00/Hr. on W2
Contract Duration :12+ months
Job Summary:
We are seeking a detail-oriented Paralegal to support attorneys by conducting legal research, preparing legal documents, and assisting with case management activities. The ideal candidate will help gather information, review legal materials, and organize case files to ensure efficient legal operations. This role involves working closely with attorneys to support legal proceedings, prepare documentation, and maintain accurate records.
Key Responsibilities:
- Prepare and draft legal correspondence and documents such as summonses, complaints, motions, responses, and subpoenas under attorney supervision.
- Conduct legal research and review legal journals, case law, and precedents to support legal actions.
- Assist attorneys in gathering and organizing information including employment records, medical records, and other case-related documentation.
- Attend legal meetings such as client interviews, hearings, and depositions, and document key discussion points.
- Maintain and organize legal files, case documentation, and law libraries to ensure easy access and compliance.
- Assist attorneys and legal teams with preparing documents for court submissions.
- Prepare and process various legal documents including appeals, motions, complaints, subpoenas, and pretrial agreements.
- Ensure legal documentation is accurate, complete, and properly filed.
Required Skills:
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage time effectively and work independently when required.
- Strong interpersonal and customer service skills.
- Basic knowledge of legal terminology, court procedures, government regulations, and legal research methods.
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
Education and Experience:
- Associate’s degree in Paralegal Studies or equivalent legal training required.
- 0–2 years of experience in a paralegal or legal support role preferred.
Assistant Project Manager
Location: Warren, Michigan (100% in-office)
Travel: Less than 25%
Reports To: President
Company: Crown Enterprises, LLC
Role Overview
We are seeking a self-motivated and detail-oriented Assistant Project Manager to join our Property Operations team. This is a great opportunity for someone early in their career to gain hands-on experience in real estate development, property maintenance, and small-scale projects—while working with a portfolio that stretches across North America.
Key Responsibilities
- Addressing and curing property violations and municipal compliance issues.
- Coordinating property services such as lawn care, snow removal, and site cleanup (e.g., illegal dumping).
- Managing small construction and repair projects involving one or two trades (e.g., paving, fencing, signage).
- Communicating with contractors, service providers, and local agencies.
- Conducting site visits and inspections across regional locations.
- Assisting senior team members with project tracking, documentation, and reporting.
Ideal Candidate Profile
- Bachelor’s degree in Construction Management, Engineering, Real Estate, or a related field preferred (or equivalent experience).
- 1–2 years of experience in construction, property management, or facilities operations.
- Ability to work in a fast-paced environment, take ownership of projects to completion, and act with a sense of urgency.
- Excellent verbal and written communication skills.
- Excellent multitasking and prioritization skills, with a strong attention to detail.
- Must be available to work full-time in-office at our Warren, Michigan headquarters
- Willingness to travel occasionally to sites across North America
About Crown Enterprises, LLC
Crown Enterprises, LLC is a privately held real estate development and management firm headquartered in Warren, Michigan. With assets spanning 47 U.S. states, Canada, and Mexico, we specialize in transportation-related facilities for our affiliates and other leading corporations.
Title: Buyer - (Services Buying experience) (Need Local Candidates)
Location: Detroit, MI
Duration: 7 Months
Rate: $40-$45/Hour on W2
Job Summary:
Provide core management in the procurement of various commodities to achieve budget objects, supplier diversity and on-time delivery.
Support Supply Chain leaders, Strategic Category Manager(s), buyers and a predetermined business unit to achieve total cost management.
Other Qualifications:
Preferred:
- · Degree in Business, Supply Chain Management, Engineering, or Economics
- · Prior procurement experience in Solar / Renewable Energy components.
- · Yellow/Green/Black belt certification
Other Requirements:
- Demonstrate strong interpersonal, communication and presentation skills.
- Intermediate skills in Microsoft applications (i.e: Excel, PowerPoint, & Word)
- Demonstrates an ability to manage multimillion dollar contracts, consistent positive business unit and warehouse feedback, little rework, meeting deadlines, taking on additional work, working independently on routine tasks, and effectively prioritizing tasks to meet business needs and deadlines.
- Strong negotiation skills and contract writing, evident through successfully and independently negotiating less complex contracts, including the terms and conditions, building relationships with our business unit partners and vendors, independently completing purchase agreements, crafting service agreements, and reviewing peers' contracts for compliance with client's requirements
- Demonstrates an understanding of risk management, value analysis and proper decision making through ensuring terms and conditions are complete and accurate, appropriately analyzing tradeoffs, consequences and liabilities of actions, knowing when to escalate issues to leadership or experts, and independently making good decisions in routine situations.
- Demonstrates a basic understanding of business needs and the organization as a whole, as demonstrated by participation in business unit meetings, placing orders within requisition and funding requirements, and exhibiting general knowledge of the current market.
- Demonstrated application of continuous improvement tools, systems and processes
- Demonstrates an understanding of procurement for solar materials and working directly with EPC contractors.
GM’s Human Interface Design (HID) team is shaping the future of how people interact with our vehicles—through advanced interfaces, immersive visuals, and emotionally resonant experiences. As part of the Advanced UX Insights team, you’ll help the build a foundation for General Motors customer experiences on the 10-year horizon. You will frame and communicate visions of the future and propose new vehicle experience opportunities for GM through conceptual visualization, prototyping, and 2D/3D design. This team blends future foresight, creativity, strategic thinking, industrial design and digital visualization craft to envision intuitive, inclusive, and future‑forward mobility experiences. If you're excited by future thinking, thoughtful collaboration and bringing bold ideas to life, this role offers the opportunity to influence future chapters of GM’s design innovation.
What You’ll Do:
Immerse in a collaborative process of learning and discourse, informed by the latest views on societal, technology, economic, policy and sustainability trends. Identify and communicate key disruptors that could alter the vehicle transportation business. Lead an iterative design problem solving process that considers existing and emerging technologies, then creatively applies them to address current and projected customer needs. Create visions for the future that define key customer value propositions, required vehicle attributes, hardware and software features, technical requirements, and customer experience outcomes. Envision advanced UX concepts and visual directions that shape future in‑vehicle experiences, supported by storyboards, narrative flows, and clear visual storytelling. Produce and guide others in the creation of high‑quality concept visuals—including 2D illustrations, UI explorations, and simple 3D models or animations that bring future‑state interactions to life. Deliver finished design assets such as layouts, sketches, motion graphics, and user journeys that are ready for collaboration, customer research or handoff. Collaborate and present effectively with cross‑functional teams (design, research, engineering, product, suppliers) while bringing forward fresh foresight from UX, mobility, AI, and technology trends to influence future product and service decisions.
Your Skills & Abilities (Required Qualifications):
- 2D sketching/rendering, 3D conceptual modeling, animation, and presentation visualization
- 5+ years of professional experience in Industrial Design, Transportation Design, UX Design, Human Interface Design, or related fields.
- Strong, thoughtfully curated design portfolio demonstrating:
- A customer-centric approach to design highlighting original, creative solutions that solve clearly articulated customer needs
- Design proposals that consider the full spectrum of user interactions both physical and digital
- A range of design, visualization and communication methods utilized to best communicate your concepts across variety of design challenges
What Will Give You a Competitive Edge (Preferred Qualifications):
- Strong proficiency in 2D sketching/rendering in Photoshop.
- High proficiency in Powerpoint for compelling, editable presentations. Proficiency of 3D modeling in Alias and Blender.
- Proficiency of visualization and basic animation.
Are you a highly creative design individual who is interested in being part of one of the most exciting design studios in the world? Based in Warren, Michigan, where the fusion of Art, Design and Technology come together, General Motors North America has exciting opportunities for creative designers in many areas of the organization across our Advanced and Production studios including interiors, exteriors, components, accessories, lighting and product.
As a Senior Creative Designer at GM, you will be part of a larger, connected, global design team working on forward-thinking, extraordinary elements in production design. We are looking for someone who thrives in a team environment and displays a strong ability to manage multiple tasks and timelines. We need someone with a considerable amount of perception, design taste, judgment and creativity as well as a high level of skill, accuracy, and coordination.
Your role will be to see the future - researching, designing and creating proposals that demonstrate innovative concepts, from inception to implementation, for automotive and mobility applications. You will create fresh, innovative designs with customer experience in mind for interiors for GM brands. Through the lens of brand strategy, you will generate concepts in both 2D and 3D proposals. You will adeptly refine ideas as you receive feedback. You will coordinate the work of other design personnel and collaborate with multiple partners to achieve design goals. You will follow design process from the sketch form to the final release clay model.
If you are driven and eager to propel your career forward, take your next step in joining a world class design studio at General Motors!
What You'll Do:
- Lead a design team to develop bold interior designs that support brand goals and enhance customer experience. The role requires strong design judgment, creativity, and attention to detail.
- Translate ideas into finished designs using 2D sketches, animations [Ai], 3D sketch tools, and close collaboration with clay and digital sculpting teams.
- Collaborate frequently with the design team, sculpting organization, engineering and fabrication teams in the development of new designs.
- Provide insight and recommendations to leadership while possessing willingness and acuity to act upon guidance in a deadline driven environment.
- Maintain knowledge of current design trends and technology. Present ideas frequently to management and leadership to communicate design ideas.
- Exhibit courage and challenge expectations.
Your Skills & Abilities (Required Qualifications):
- Minimum 5 years of experience in an OEM design studio.
- Bachelor’s Degree in Design (Automotive, Transportation, Industrial…).
- Strong understanding of form, 2-D to 3-D interpretation, and ability to visualize.
- Creativity, independence, Autonomy, Problem solving, design judgment, team spirit, volume understanding.
- Ability to work independently and lead a team as well as provide mentoring.
- For your portfolio; several series of sketches and ideations, production program experience samples.
Job Title: Maintenance Supervisor
Location: Warren, MI
Employment Type: Direct Hire
Shift: B shift, Tuesday through Saturday 5p-5a
Job Summary
We are seeking an experienced Maintenance Supervisor to lead maintenance operations within a high-volume manufacturing environment. The ideal candidate is a hands-on leader with strong mechanical and electrical knowledge, excellent communication skills, and the ability to drive reliability, safety, and continuous improvement across the plant. This role is perfect for someone who thrives in a fast-paced environment, enjoys developing technical teams, and wants to contribute to a culture of operational excellence.
Required Skills & Qualifications
- 3–5 years of experience in manufacturing maintenance leadership
- 2- or 4-year Technical Degree required
- Strong mechanical, electrical, and tooling knowledge
- Ability to read and interpret mechanical, hydraulic, and electrical prints
- Experience with PC/PLC applications and programming (Allen-Bradley RSLogix 5 / RSLogix 5000 highly preferred)
- Experience with automation networks (Ethernet, DeviceNet, ControlNet, etc.)
- Must be authorized to work in the U.S. without sponsorship
Preferred Skills & Qualifications
- Ability to troubleshoot PLC ladder logic and data-handling functions
- Experience supporting I/O devices such as HMIs, sensors, remote I/O, scanners, relays, solenoids, etc.
- Exposure to Kaizen, continuous improvement, or lean manufacturing environments
- Background working with tooling and equipment selection or approval
- Experience conducting maintenance audits and developing PM strategies
Day-to-Day Responsibilities
- Supervise and coordinate maintenance team activities to ensure timely completion of all assigned tasks
- Ensure preventative maintenance tasks are completed thoroughly and on schedule
- Conduct PM audits, document results, and communicate improvement opportunities
- Troubleshoot mechanical, electrical, and tooling issues to support plant operations
- Set up and maintain production process tooling and equipment
- Generate daily, monthly, and yearly PMs, work orders, and maintenance reports
- Maintain strong adherence to plant safety and housekeeping standards
- Lead, mentor, train, and upskill maintenance personnel
- Support continuous improvement and Kaizen initiatives throughout the plant
- Maintain effective communication with production, engineering, and leadership teams
Physical and Environment Requirements
Physical expectations and working conditions may include standing, walking, or sitting for extended periods, lifting up to 25–50 lbs., and performing work in a manufacturing or industrial environment that may involve noise, machinery, temperature variations, and the use of PPE.
Company Benefits & Culture
- Competitive compensation
- Opportunities for advancement, training, and professional development
- Strong focus on safety, teamwork, and continuous improvement
**Job Family:** Buildings
**Req ID:** 484134
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you??
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.?
**Transform** **the everyday** **with us!** ?
The **Service** **Senior Sales Executive** is committed to supporting our Service Agreements business within our commercial Smart Buildings Automation Controls Service team. Our Sales team supports our Building Automation Operations team whose focus is to perform automation service and maintenance in large commercial buildings such as hospitals, universities, and industrial facilities. Our Sales Executives are ambassadors of quality Siemens technology, products and services, and your expertise and regular interaction with the customers will help them optimize and facilitate a safe, emergency-ready workplace.?
**As a Service** **Senior Sales Executive** **, you will:** ?
+ Achieve new order and profit goals based on your assigned quota for both service projects and service agreements. Focus will be on growing Siemens digital and energy services business within the installed base and new customer market.?
+ Develop and maintain a qualified funnel of opportunities including forecasting expected order intake. Deliver on forecasted results consistently.?
+ Develop a comprehensive understanding of the marketplace, competitor offerings, customers, and decision influencers across the region, segments, and verticals within the region. Keep current on automation, digital, and energy market business and product trends.?
+ Develop a vertical market and account management plan that focuses on strategic growth in energy, automation, and digital services.?
+ Identify new business opportunities to grow in new markets or adjacent segments and develop \"go to market\" strategies to drive business to the end user customer and the standard construction channel.?
+ Act as a consultant to multiple levels of the customer's organization by understanding their challenges and recommending services to ensure their building systems perform as required to achieve business goals.?
+ Attend industry-specific networking events; actively participate in professional organizations such as ASHRAE, I2SL, or MGGBC to build a network of contacts and to represent Siemens in the market.?
+ Consult with the customer and determine budgeting and investment requirements.?
+ Position Siemens as an industry leader among service providers, leveraging Siemens world-class digital service delivery as a key differentiator.?
+ Collaborate with operations and internal teams to deliver excellent customer outcomes.?
+ Work with your internal sales support to enable you to spend more time with your customers.?
+ Collaborate with sales estimators to prepare cost estimates and customer bid packages.?
+ Partner with other sales business teams to plan, target, and acquire new projects and accounts.?
+ Work with operations, finance, legal and other inside and outside resources to obtain the sale.?
+ Actively participate in sales department meetings, workshops, and seminars to stay knowledgeable on current market, business, and product trends.?
+ Expected to spend minimum 50% of time in customer facing activities, performed in person and on customer site.?
+ Expected to spend one to two days in office for team collaboration and strategy development meetings.?
+ Travel overnight ~10% for training and business development as required based on your assigned territory.?
**You will make an impact with these qualifications:** ?
Basic Qualifications:??
+ High School Diploma or state-recognized GED?
+ 3+ years of sales experience in building automation or energy services?
+ Must be able to demonstrate financial expertise to estimate and sell technical solutions and service offerings effectively and independently?
+ On-the-job exposure to account development and strategic sales skills?
+ Verbal and written communication skills in English?
+ Must be able to demonstrate organizational, presentation, and negotiation skills?
+ Experience with Microsoft Office suite?
+ Must be 21 years of age and possess a valid driver's license with limited violations??
+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship?
Preferred Qualifications:?
+ Bachelor's degree in Business or Engineering?
+ Salesforce CRM?
+ Software, IoT, and networking experience?
+ Experience in developing energy service opportunities taking advantage of local utility incentives and federal incentives?
+ Experience in the life sciences, healthcare, education, data center, and commercial office vertical markets?
+ Experience selling to end users/owners and demonstrated understanding of how to market, position, and sell cloud-based, data-driven service programs such as fault detection and diagnostics to existing and new customers?
**Ready to create your own journey?** ?Join us?today.?
**About Siemens:** ??
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.???
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce** ?
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-SW1 #Zone2-EREF Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration?
$67,544 115,080
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Sales
Location: Dearborn, MI (Remote)
Employment Type: Full-Time Contract
Pay: $83-87 per hour
Description: We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization.
Responsibilities:
- Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
- Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems.
- Lead the development of intent classification frameworks across customer touchpoints
- Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds
- Design and implement attribution models that measure- Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment; Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
- Define automated and human-in-the-loop quality scoring models
- Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success
Requirements:
- Bachelor's Degree
- 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
- Agile Software Development
- Artificial Intelligence & Expert Systems
- Business Strategy
Preferred:
- Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics
- Conversational platforms (chat, SMS, voice IVR)
- Experience with enterprise SaaS platforms and API-driven architectures
- Proven ability to define metrics frameworks and performance dashboards
- Strong analytical mindset and ability to work with data scientists and engineers
Global Quality Director – Warren, MI
Our client is seeking a Global Quality Director to lead quality strategy across operations. This role is responsible for ensuring compliance, driving continuous improvement, and aligning quality performance with customer and business expectations.
Why work here?
This organization offers a stable operating environment with a strong emphasis on operational excellence and continuous improvement. The company provides a competitive compensation and benefits package, along with opportunities for long-term growth and leadership impact within the organization.
Responsibilities:
The Global Quality Director is responsible for overseeing all aspects of operations quality, including:
- Leading and developing the quality organization
- Establishing and maintaining quality systems, policies, and procedures
- Ensuring compliance with internal standards and customer requirements
- Driving corrective and preventive actions
- Overseeing root cause analysis and problem-solving activities
- Monitoring key quality metrics and initiating improvement actions as required
- Supporting audits and customer interactions related to quality performance
- Partnering with internal customers to drive continuous improvement
- Other duties as assigned
Experience:
- Bachelor’s degree in Engineering, Quality, or a related technical discipline
- 5+ years of experience in quality leadership roles
If you are interested in learning more, please apply to this posting.
