Elevate Jobs in Usa

This is not a transactional HR role.

We’re looking for experienced HR professionals who can step into complex environments, quickly assess what’s broken (or missing), and deliver real solutions.

The Work

You’ll partner directly with business leaders across industries on-site and remotely to solve problems, strengthen operations, and elevate how organizations manage their people.

What You’ll Do

• Diagnose HR gaps (compliance, structure, leadership effectiveness)

• Deliver both strategic guidance and hands-on execution

• Lead critical work: employee relations, recruiting, training, policy, and organizational design

• Flex your schedule (1–5 days/week) based on client needs

What You Bring

• 5–10+ years of HR experience with strong business judgment

• Confidence advising leadership and handling complex employee issues

• Ability to move between strategy and execution without losing momentum

• High adaptability - you can walk into any environment and add value quickly

• Strong Microsoft Office skills and ability to leverage AI tools (Copilot, ChatGPT, etc.) to work smarter and faster

Why This Role

• Real impact: no busywork HR

• Variety: different clients, industries, and challenges

• Flexibility: control over your schedule

• Backed by a team of experienced HR experts when you need it

If you’re someone people trust to “figure it out” and get it done - this is your lane.

About dancker

Since 1829, dancker’s journey began with one craftsman nearly 200 years ago. Today, we are a dynamic team dedicated to unleashing human potential by seamlessly integrating commercial interior solutions that connect people, places, and technology.

In partnership with our clients, we are transforming how environments are imagined and built—creating destinations where people want to live, work, learn, and heal. Through integrated solutions, we build, connect, furnish, and optimize spaces with sustainability and community stewardship at the core of everything we do.

As dancker continues to grow and evolve, we are investing in building world-class capabilities—including a more strategic, modern HR function that accelerates business performance and strengthens our culture.

The difference you’ll make:

dancker is seeking an entrepreneurial and forward-thinking Senior Human Resources Business Partner to help shape and build the next generation of HR capability for our organization.

This role serves as a trusted advisor to business leaders, translating business strategy into people strategies that enable growth, performance, and organizational effectiveness. This leader will play a pivotal role in elevating HR — helping build talent, leadership, and organizational capabilities that power dancker’s next chapter.

This is an exciting opportunity for someone energized by building, transforming, and scaling people capabilities in a growing, purpose-driven organization.

How you’ll make an impact:

Strategic Partnership & Leadership

• Serve as the primary strategic HR partner to our businesses that are powered by our workforce of 350 employees.

• Help leaders translate business priorities into actionable talent and organizational initiatives.

Talent Strategy & Succession Planning

• Lead workforce and succession planning efforts to build strong leadership and critical talent pipelines.

• Drive the building of our leadership and employee development programs that strengthen organizational capability.

Organizational Effectiveness & Design

• Partner with leaders to design agile, effective organizations that scale with growth.

• Lead change management initiatives that help teams navigate transformation successfully.

Winning Work Environment

• Champion initiatives that strengthen culture, engagement, and employee experience across the organization.

• Help leaders build high-performing, inclusive teams aligned to company values

Employee Relations & Coaching

• Coach and advise leaders through complex people and organizational challenges.

• Strengthen leadership capability through thoughtful guidance and partnership.

What you’ll bring to this role:

• 10-15 years of progressive HR experience in an HR business partner role.
• Demonstrated expertise in organizational development, employee relations, and workforce planning.
• Open to contribute and lead enterprise-wide HR projects
• Proactive and resourceful with a strong sense of accountability and self-motivation

Key Behaviors to succeed in the role

All Employees: Collaborates | Accountable | Innovative | Customer Focused | Self Development | Courage

More about the role:

• Hybrid work schedule based in Capitol Heights / Washington, DC

• Travel up to 25% as needed to support business partnership (primarily between NJ, PA and MD)

Salary Range: Minimum: $130,000 Maximum: $190,000 will be based on capability and experience

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Title: Journeyman HVAC Technicians

Pay: $60,000 - $69,240

Duration: Permanent

Location: University of Louisville

Schedule: 7:00 AM - 3:30 PM

Must Haves:

• Kentucky HVAC Journeyman Mechanic License issued by the KY Department of Housing, Buildings & Construction (DHBC)ky+1
• Minimum 2 years of verifiable field experience under a licensed Master HVAC Contractor certification
• EPA Section 608 Certification Universal – federally required for refrigerant handling certification
• Knowledge of 2018 Kentucky Building Code and Mechanical Code
• Completion of continuing education as required for annual license renewal (8 hours)

Plusses:

• Strong understanding of work order systems (managing the work orders, documenting parts, etc.)

Job Description:

Perform skilled Journeyman work in the installation, alteration, maintain, troubleshoot and repair of electrical systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, maintain, alter, and repair wiring, power appliances, light fixtures and electrical circuits.
• Install, maintain, and repair electric motors and related moderately complex electrical and mechanical equipment.
• Install complete electrical systems in newly renovated office areas.
• Locate and correct power failures and short circuits.
• Perform electrical work on photoelectric cells, time clock systems, fire alarm systems, electrical heaters, air conditioners and air compressors.
• Make emergency repairs to elevators and other electrical apparatus, appliances, and equipment.
• This position responds to emergency situations and is considered a "critical personnel" position. This position must serve on the rotation for standby and on call situations
• Perform other related duties as assigned.

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:The Director of Events & Program Management leads strategy, planning, and execution of all North America trade conferences, industry events, and corporate event participation. This role works closely with Marketing & Communications, Business Development, and operational leaders to elevate Avolta’s visibility and partnerships across the travel F&B and retail landscape.

Essential Functions:

• Develops and executes North America conference strategy, including trade shows, sponsorships, and industry events; manages all phases from concept to post-event analysis
• Partners with Business Development to align conference participation with commercial objectives, growth targets, and partnership goals
• Establishes and maintains brand standards and messaging across all event touchpoints, including booth design, presentations, collateral, and digital presence to position Avolta as a leader in travel F&B and retail
• Identifies high value speaking roles, sponsorship opportunities, activations, and thought leadership platforms; secures participation and prepares leaders for maximum impact
• Owns conference budget planning, forecasting, and management; tracks expenses against budget, reconciles post-event costs, and identifies savings opportunities while maintaining quality standards
• Manages relationships with vendors, agencies, and third-party partners including exhibit fabricators, production partners, logistics vendors, and conference organizers; negotiates contracts and oversees delivery
• Directs end-to-end event logistics including booth design, material production, shipping, staffing assignments, meeting agendas, and on-site execution
• Develops post-event analysis framework to measure performance, ROI, lead generation, partnership outcomes, and brand impact; provides recommendations for continuous improvement
• Prepares executive briefing materials, talking points, meeting agendas, and internal communications to support leadership participation and cross-functional coordination
• Maintains centralized event and conference calendar with detailed tracking of commitments, deadlines, costs, and key contacts; provides cross-functional visibility and alignment across all business units and functional areas
• Coordinates signature company initiatives including Hall of Fame recognition events, North America holiday celebrations and team-building events, and annual Avolta Day activities

Reporting Relationship: The Director of Events & Program Management reports to the Vice President of Marketing & Communications

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 8 years:
• In a technical role: Requires 8 years of experience engaged in event, conference, or experiential marketing experience, preferably in a matrixed or multi-location organization
• A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience

Specialized Skillset/Competencies/Traits:

• Proven experience leading large-scale conferences, trade events, or experiential activations from concept to execution
• Exceptional project management and organizational skills; ability to manage multiple complex events simultaneously
• Excellent written and verbal communication skills, including the ability to prepare executive-level content
• Strong financial and vendor management experience, including budgeting and negotiation
• Proficient in Microsoft Office Suite; familiarity with project management software preferred
• Business acumen and also has the mindset required to understand the long-term implications of event and conference planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environments

• Location/Travel:
• This role is based at the North America Support Center in Bethesda, MD
• This role requires travel up to 40%, including extended days surrounding major conferences

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Principal Delivery Manager

Location: Charlotte, NC

Role Overview

As a Principal Delivery Manager, you embody the organization’s culture and values, setting high standards and leading digital teams to deliver exceptional work. You will play a pivotal role in driving the strategic direction and successful implementation of complex technology solutions, serving as a trusted expert who leads high‑impact projects and collaborates across disciplines. This senior‑level position is responsible for overseeing the delivery of high‑quality solutions, bridging the gap between business objectives and technical leadership throughout the project lifecycle. You will focus on aligning business goals, user needs, and strategic solution delivery to help elevate both the company and its clients.

The Work

Delivery efforts focus on technical solutions tailored to meet the unique scaling needs of clients. This includes:

Platform Configuration: Configuring and implementing solutions on platforms like Salesforce to ensure business needs are met.

Custom Embedded Solutions: Developing within enterprise platforms such as Salesforce and others, leveraging tools like Apex and Lightning Web Components to create scalable solutions. Custom Point Solutions: Building software solutions tied to specific business needs, deployed either as part of a suite or as standalone tools.

Integration Solutions: Configuring and developing system integrations that ensure optimal data integrity across platforms.

Responsibilities

• Lead and refine Agile processes and ceremonies to ensure incremental, high‑quality delivery and continuous improvement

• Analyze complex requirements and translate them into scalable, innovative delivery approaches

• Lead and manage end‑to‑end delivery of complex consulting projects, ensuring timelines, budgets, and client expectations are met

• Manage multidisciplinary teams while fostering a culture of continuous learning and excellence

• Serve as the senior point of contact for clients, building trusted relationships and owning account strategy

• Provide technical leadership and governance, including code reviews and defining standards and best practices

• Maintain project plans, schedules, and budgets while proactively identifying risks and removing obstacles

• Collaborate with sales and leadership to identify new business opportunities and contribute to proposals

• Ensure compliance with internal policies and quality standards while validating that solutions meet all functional and business requirements

Qualifications

• 10+ years of experience in technology consulting with a strong record of project delivery and team leadership

• 3+ years managing and leading teams with direct accountability for outcomes and client satisfaction

• Deep understanding of enterprise technology ecosystems and the ability to define solutions that meet business needs

• Exceptional verbal and written communication skills, with the ability to present technical concepts to executive stakeholders

• Experience with platforms such as Salesforce (Sales, Service, Experience Cloud), HubSpot, CPQ, Zendesk, and integration tools

• Extensive experience working in and leading teams within an Agile environment

• Strong analytical and problem‑solving skills with the ability to design efficient solutions for complex challenges

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field

• Salesforce certifications such as CTA, Administrator, or Developer are highly desirable

We’re recruiting for a Customer Service Manager/Inside Sales role to lead and elevate an internal customer service and small inside sales team. This role is ideal for someone who understands manufacturing customers, thrives in a fast-paced environment, and enjoys improving processes through data, technology, and smart prioritization.

This position manages daily operations, supports outside sales, and drives continuous improvement—while keeping a strong focus on customer service to maximize impact.

This position offers:

• $80K salary with quarterly bonus potential
• Excellent benefits including: health, dental, vision, paid time off, and a 401K
• Strong work/life balance and supportive leadership
• Opportunity to modernize and improve customer service operations

Specifically, this position:

• Leads and manages an internal customer service and inside sales team
• Oversees day-to-day customer interactions, order management, and issue resolution
• Supports and collaborates closely with outside sales representatives
• Drives process improvement initiatives, including the use of CRM tools and AI-enabled solutions
• Ensures consistent, professional communication with customers and internal stakeholders

Candidates should possess:

• 3+ years of customer service experience, including leading an internal team in a manufacturing environment
• Bachelor’s degree
• Hands-on CRM experience
• Proven process improvement experience
• Knowledge of AI or automation tools used to improve customer service processes a plus
• Experience managing or supporting inside and outside sales teams

Title: Coordinator

Contract duration: 6 months (Temp)

Shift: 7AM to 4PM

Responsibilities:

• Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.
• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Comments/Special Instructions

• Will focus on coordinator duties for the Service Operations Line of Business.

Education:

• High school diploma/GED or equivalent.

Company Description

HONOR SOCIETY COFFEE CO. is a community-focused coffee company, committed to delivering exceptional coffee experiences with high-quality ingredients and outstanding customer service. We are passionate about creating a welcoming environment where team members and customers alike feel valued. Located in Richmond, TX at the sparkling hub of AUSTIN POINT community our mission is to elevate your everyday coffee ritual through dedication, craftsmanship, and community. We take pride in fostering a culture of community.

Role Description

This is a full-time, on-site Barista role located in Richmond, TX. The Barista will be responsible for preparing and serving a variety of coffee, tea, and other beverages while ensuring exceptional customer experiences. Additional tasks include greeting and engaging with customers, operating equipment, maintaining cleanliness of the café, and restocking supplies as needed. As a key team member, the Barista will contribute to the warm and friendly atmosphere that defines HONOR SOCIETY COFFEE CO.

Qualifications

• Proficiency in Barista skills and Food Preparation, including using coffee-making equipment and preparing beverage recipes to company standards
• Strong Customer Service and Interpersonal Skills to create a welcoming atmosphere and build positive relationships with customers
• Excellent Communication abilities to effectively interact with team members and address customer needs
• Ability to work in a fast-paced environment and maintain attention to detail
• A passion for coffee and a willingness to learn about our product offerings
• Previous barista or café experience is a plus but not required

Job Summary:

We are seeking a detail-oriented Architectural Drafter to support residential design projects using AutoCAD. This role is responsible for producing accurate construction drawings, revising plans, and collaborating with architects, engineers, and project stakeholders to ensure designs meet client requirements and building codes.

Key Responsibilities:

• Create and modify residential architectural drawings using AutoCAD, including floor plans, elevations, sections, and details
• Revise drawings based on feedback from architects, clients, and project teams
• Ensure all drawings comply with local building codes, zoning regulations, and industry standards
• Coordinate with architects, engineers, and contractors throughout the design and construction process
• Perform quality checks to identify and correct discrepancies or errors in drawings
• Maintain organized project files and drawing documentation

Qualifications:

• 2+ years of drafting experience in residential projects
• Proficiency in AutoCAD (required)
• Strong attention to detail and organizational skills

This role is fully onsite

Salary: $25-31/hour