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At Office Depot Inc., the Retail Team Lead is a part-time role providing \"total solutions\" to our customers encompassing products, technology, services, furniture, and print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot Inc.'s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
- Print Sales and Services:
- Responsibility in the Print function to support efficient operation while driving overall store sales.
- Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
- Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
- Operational Efficiency:
- Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
- Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Client Engagement:
- Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
- Supports community outreach initiatives to drive client/customer retention.
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
- Performs other duties as assigned.
- External Key Carrier and Leader on Duty:
- Ensuring the safety and security of the building and associates during the absence of the management team.
- In partnership with all associates, ensure regular loss prevention compliance.
- Performing opening or closing responsibilities.
- This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
- May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Other duties as deemed necessary
Education and Experience:
- High School diploma or equivalent education preferred
- Minimum 1-3 years of experience in related field
- Sales and/or Customer Service experience preferred.
- Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
- Skilled in Customer Service and Print Services experience would be desired.
- Must possess advanced selling skills Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
- Must be adaptable to a changing environment.
- Must be able to assist others in a professional environment.
- Possess excellent verbal and written communication skills.
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
- Must possess ability to process information/merchandise through POS register system.
- Pays close attention to detail to ensure high quality production in the Print Services area
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Must possess a desire to continually develop personal selling skills and product knowledge
- Drive for Results
- Decision Quality
- Patience
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape. You'll engage with customers in a friendly and knowledgeable manner, creating a positive shopping experience while driving sales.
As a Store Associate, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through enthusiasm and expertise, Store Associates will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. In addition, as an entry level Store Associate, you will be trained in technology and print products/services, ensuring you're equipped with the knowledge to assist customers effectively. You will apply cutting-edge sales principles to create satisfying customer interactions, contributing to the growth of our business.
We believe that the Store Associate role is essential in driving our store's success through inspiring sales brilliance and exceptional service in key areas such as Print and Technology. The ideal Store Associate should be passionate about sales, delivering exceptional service, and driving operational excellence.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:- Customer Centric Experience:
- Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.
- Utilizes and understands the selling program to promote the sale of the best solution as well as additional products and/or services.
- Maintains awareness of planned advertisements, promotions, and sales and loyalty programs.
- Store Operations Commitment:
- Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
- Adheres to all standards related to signage labeling and merchandise presentation.
- Follows the established sorting and stocking guidelines and completes freight processes.
- Ensures freight sorting area is organized and setup in accordance with guidelines.
- Scans, investigates, and fills inventory lows and outs daily.
- Print and Tech Expertise:
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion, at minimum, of Tech, Print, and other applicable training.
- Continued education in these areas is expected, up to and including designated certifications, if required.
- Sales Techniques:
- Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
- Performs other duties as assigned.
Education and Experience:
- High School diploma or equivalent education preferred.
- No previous experience required.
- Must possess basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
- Must possess good interpersonal and communication skills which are necessary to establish a selling relationship with clients and other associates.
- Must be able to read, count and write to accurately complete documentation, utilize training tools and process inventory.
- Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions.
About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
As a Sr. Store Associate - Part Time, you will actively connect with customers, addressing their needs by recommending the right products, services, and solutions to enhance their experience. Through enthusiasm and expertise, Sr. Store Associates will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Sr. Store Associate will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.
In addition, as a Sr. Store Associate, you will be expected to understand and complete an advanced level of training in print and technology products/services, ensuring you're equipped with the next-level knowledge to assist customers effectively. You will apply cutting-edge sales principles to create satisfying customer interactions, contributing to the growth of our business.
We believe that the Sr. Store Associate role is essential in driving our store's success through inspiring sales brilliance and exceptional service in key areas such as Print and Technology. The ideal Sr. Store Associate is passionate about sales, delivering exceptional service, and driving operational excellence.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
- Customer Centric Experience:
- Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.
- Utilizes and understands the selling program to promote the sale of the best solution as well as additional products and/or services.
- Maintains awareness of planned advertisements, promotions, and sales and loyalty programs.
- Store Operations Commitment:
- Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
- Adheres to all standards related to signage labeling and merchandise presentation.
- Follows the established sorting and stocking guidelines and completes freight processes.
- Ensures freight sorting area is organized and setup in accordance with guidelines.
- Scans, investigates, and fills inventory lows and outs daily.
- Print and Tech Expertise:
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion and comprehension of an advanced level of Print and Technology training, as well as any other applicable training.
- Continued education in these areas is expected, up to and including designated certifications, if required.
- Compliance Adherence and Support:
- Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
- Performs other duties as assigned.
Education and Experience:
- High School diploma or equivalent education preferred.
- No previous experience required, Retail sales experience preferred.
- Must possess basic computer skills
- Microsoft Word, PowerPoint, Excel, Access.
- Must possess the ability to use computers and technology for information and to access information necessary to complete the job.
- Must be able to process information/merchandise through POS register system.
- Must be able to read, count and write to accurately complete documentation, utilize training tools and process inventory.
- Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees.
- Must enjoy interacting with people.
About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
COMPANY OVERVIEW
Helix Traffic Solutionsis a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provides quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast and the Mid-Atlantic regions.
As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.
Job Summary:
The Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS’s people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions. SME is expected to work alongside any third-party contractors and consultants and provide the enterprise’s view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.
Duties/Responsibilities:
1. Subject Knowledge
- Deep functional knowledge of finance operations and the normal business standards and practices of the subject area
- Provide the specific functional area with advice and direction on enabling enterprise business rules in the chosen technology stack, which may include providing guidance and suggestions on needed modifications
- Provide guidance and support to the finance operations process improvement efforts prior to and after initial implementation, including industry best practice and chosen technology best practices for implementation. Must have experience evaluating process efficiencies, mapping multiple options and ability to work cross functionally to determine optimal process to execute.
- Change management support for the Finance operations concerning the ERP and other technology solutions
2. Project Engagement
- Team member of the ERP Implementation Team, providing configuration and other support to advance the implementation and support of the chosen platform(s)
- Ensure that finance operations requirements are met, while allowing for integration with all other affected business areas
- Ensure data integrity throughout the implementation
- Provide guidance and potential solutions for business and Program/Project risks to the finance operationsand the Program/Project Management
- Ensure appropriate security efforts including privacy, data integrity, segregation of duties for the finance operations
- Advocate for use of standard software solutions over any customizations
- Provide guidance to Program and Project Management on change management needs of the finance operations
- Represent the finance operations on the ERP Implementation Team, and the Team to the finance operations
- Provide guidance and framework for required end user training materials and delivery of training, where warranted
3. Ongoing efforts
- Support the day-to-day operations of released functionality and the overall health of the ERP platform
- Support stakeholders as needed with appropriate documentation and insights as well as end user support(2nd line)
- Stay up to date with new features and functions offered for the Finance operations in the ERP and related chosen technology platforms
- Provide insights into new or enhanced features and functions that may benefit the business
- Ensure continuous health of any feature and functions of the Finance operations align harmoniously with other software solutions integrations as well as the ERP technology
- Provide ongoing end user training concepts and materials as the ERP solution is matured across the enterprise
- Validate data and functionality integrity of the features and functions of the specific business area during/after any ERP system upgrades, patches and other maintenance
Skills and Qualifications:
Education: Bachelor’s degree in computer science, business administration, or related field. A master’s degree and professional certifications are a plus but not required.
Experience:
- 5+ years of experience in NetSuite
- 3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus.
- Strong team leadership and team dynamics
- Proven ability to work across functional teams and interact with senior leadership.
Technical Skills:
- Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.).
- Strong capability in people-oriented change management of technology implementations
- Familiarity with database management, system integrations, and data migration processes.
- Familiarity with system administration, configuration, and user management.
Leadership and Communication:
- Strong project activity and task management skills with experience using predictive and/or adaptivemethodologies.
- Excellent written and verbal communication skills to interact with all levels of the organization.
- Ability to translate technical concepts into business terms for non-technical stakeholders.
Problem-Solving:
- Strong analytical and problem-solving skills to address system issues and user concerns.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Certifications:
- Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable.
Key Performance Indicators (KPIs) for the Finance operations
- ERP project delivery on time, on scope, and within budget.
- User satisfaction and adoption rates allow productivity gains within 60 days of system launch.
- Data accuracy and integrity metrics.
- Number of or severity of system issues resolved within defined SLAs (TBD during the program design based on current baseline)
- System uptime and performance
Scope of Services:
• Develop custom solutions through the use of configuration/coding to meet user story requirements.
• Perform and document solutions within the governor limits of the Salesforce platform.
• Focus on Service Cloud to transform our Client Experience with the Salesforce Platform.
• Help realize additional value from the Salesforce platform (Currently leveraging Service Cloud, Community Cloud & Marketing Cloud/Social Studio)
• Guide Junior Developers/Administrators through the components that make up the solution leveraging Service Cloud, Community Cloud, and Marketing Cloud/Social Studio.
• Strong problem-solving and critical-thinking skills, with the ability to tailor solutions to customer needs.
• Ability to envision solutions and understand the process steps from start to finish.
• Strong communication and client relations skills, with the ability to ask critical questions and clarify business requirements.
Mandatory Skills/Experience
Mandatory Skills/Experience
• 7+ years of Salesforce Administration & Development working with Service Cloud
• Experience performing customizations and configurations on Salesforce CRM platforms
• Experience troubleshooting and debugging the existing configuration/code to resolve bugs that are reported.
• Experience performing within the governor limits of the Salesforce platform.
• Experience documenting all solutions.
• Experience reviewing Salesforce release notes and co-relate any effects the release will have on the Client's Solution.
• Must be proficient in the following: Apex, Apex Triggers, Apex Unit Test, SOQL, SOSL, Lightning Experience and Administration, Bulk Data Import, Process Builder, workflow rules, Flows and validation rules.
• Experience extending the platform through REST 3rd party services.
• One or more of the following certifications are required:
o Salesforce Certified Administrator.
o Salesforce Certified Platform Developer I.
o Salesforce Certified Platform App Developer.
Desirable Skills/Experience
Experience with the following:
• Community Cloud
• Marketing Cloud and Social Studio
• Experience integrating with and/or FileNet.
• Experience with AppExchange integrations like Vlocity and/or PSS, Glance, Docusign, Sumo and Adaptus are a plus.
• JAVA
• SQL
• GIT
• ImageTrust
• JIRA
• SNOW
About Us We are guided by a common purpose: to help make financial lives better through the power of every connection.
We deliver for our clients, teammates, communities, and shareholders every day by driving Responsible Growth.
Being a Great Place to Work is core to how we grow responsibly.
We are committed to an inclusive workplace, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making a positive impact in the communities we serve.
We support an in-office culture with defined attendance requirements while allowing role-specific flexibility.
Here, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description We are seeking a Personal Banker / Client Solutions Specialist to assist clients with their credit and short-term lending needs while identifying additional opportunities to help them reach their financial goals.
You will create a positive client experience by building, deepening, and retaining relationships, managing risk, and offering customized solutions.
Financial Call Center Specialist Compensation The pay for this position is $25.00/hr Benefits are available to full-time employees after 90 days of employment · Competitive medical, dental, and vision plans · 401(k) with company match · Paid Time Off (PTO) · Training and career development opportunities Financial Call Center Specialist Highlights This position is a Direct Hire role! The required availability for this position – Training schedule is Monday-Friday 9am-5:30pm MST After training ability to work variable schedules Monday – Friday: 6:00 AM – 8:00 PM MT Saturday: 7:00 AM – 5:00 PM MT Sunday: 6:00 AM – 3:00 PM MT Financial Call Center Specialist Responsibilities · Assist clients with credit and short-term lending needs while uncovering additional financial opportunities.
· Respond to client inquiries and concerns with tailored solutions.
· Sell and fulfill banking products, including credit cards, loans, checking, and savings accounts.
· Identify client needs for licensed sales functions and refer to Line of Business partners.
· Manage risk in every transaction using available tools.
· Build rapport and create a positive client experience through active listening and addressing questions.
Financial Call Center Specialist Requirements Passion, commitment, and drive to improve clients’ financial lives.
Ability to engage clients, understand their needs, and communicate solutions clearly.
Team-oriented with flexibility to work weekends and holidays.
Comfort with receiving feedback and adapting to ongoing changes.
Intermediate computer proficiency.
Self-motivated with strong organizational, decision-making, and problem-solving skills.
Desired Qualifications Experience providing card solutions.
Background in banking or financial services.
Call center or telephone sales experience.
Skills Client Experience Branding Customer and Client Focus Adaptability & Active Listening Problem Solving & Issue Management Referral Identification & Client Solutions Advisory Attention to Detail Knowledge of relevant laws, rules, and regulations Education Minimum: High School Diploma / GED / Secondary School or equivalent If you think this Financial Call Center Specialist position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!
This role is responsible for translating federal and state Medicaid requirements, health plan business needs, and operational workflows into detailed functional requirements that support system configuration, data integration, reporting, and compliance.
The Analyst will partner closely with business stakeholders, IT teams, vendors, and external partners to ensure Medicaid systems and solutions meet contractual, regulatory, and operational expectations.
Position Responsibilities: · Medicaid Business & Regulatory Analysis o Analyze federal and state Medicaid regulations, contract requirements, and policy guidance, and translate them into clear business and functional requirements o Support Medicaid program areas such as eligibility, enrollment, claims, encounters, care management, provider management, quality, and compliance o Interpret CMS, state agency, and contractual changes and assess operational and system impacts · Technical Requirements & Solution Design o Develop detailed functional and technical requirements, including use cases, process flows, data mappings, interface specifications, and system configuration needs o Collaborate with IT, data, and vendor teams to design and validate technical solutions that align with Medicaid business needs o Support system enhancements, defect resolution, and new implementations across core Medicaid platforms (e.g., claims, encounters, care management, data warehouse) · Data & Integration Support o Analyze data flows between Medicaid systems, vendors, and external entities (state agencies, CMS, providers) o Support reporting, analytics, and regulatory submissions (e.g., encounter data, quality measures, financial reporting) o Assist with data validation, reconciliation, and root-cause analysis for Medicaid data issues · Stakeholder & Cross-Functional Collaboration o Serve as a liaison between Medicaid business teams, IT, finance, compliance, and external vendors o Facilitate requirements workshops, design sessions, and stakeholder reviews o Clearly communicate complex technical concepts to nontechnical stakeholders and business priorities to technical teams · Testing & Implementation Support o Support system testing activities, including test planning, test case development, and user acceptance testing (UAT) o Validate that solutions meet Medicaid business and regulatory requirements prior to deployment o Support golive activities and postimplementation issue resolution · Documentation & Governance o Maintain clear, auditready documentation of requirements, decisions, and approvals o Ensure alignment with Medicaid governance, SDLC, and change management processes o Support audits, regulatory reviews, and compliance inquiries, as needed Position Qualifications: · 5+ years of experience as a Business Analyst, with direct Medicaid or healthcare payer experience · Strong understanding of Medicaid programs, managed care operations, and state/federal compliance requirements · Experience translating business requirements into technical specifications · Experience working with IT teams, system vendors, and data/reporting teams · Strong analytical, documentation, and problem-solving skills · Experience supporting Medicaid managed care organizations (MCOs) or state Medicaid programs preferred · Familiarity with Medicaid healthcare payer systems such as claims platforms, encounter processing, care management systems, or eligibility/enrollment platforms preferred · Experience with data analysis, SQL, or data warehouse concepts preferred · Knowledge of CMS reporting, state encounter submissions, or quality programs preferred · Experience with Agile, SAFe, or traditional SDLC methodologies preferred · A minimum of a Bachelor’s Degree in Business, Information Systems, Health Administration, Public Health, or other related field .
Remote working/work at home options are available for this role.
COMMERCIAL DEVELOPMENT MANAGER
COMPANY OVERVIEW
AlpHa Measurement Solutions is a liquid sensor technology platform serving the complex testing needs of water quality, pharmaceutical, laboratory, and industrial markets with an unmatched combination of precision, reliability, innovation, and flexibility. We are a vertically integrated manufacturer, creating thousands of units and processing several hundred orders and shipments each day for customers throughout the world. We approach the market as both an OEM manufacturer and with our own brands: Van London, ANDalyze, and Aurora Scientific Instruments.
WHAT MAKES ALPHA MEASUREMENT SOLUTIONS SPECIAL
At AlpHa Measurement Solutions, we make analytical sensors and instruments that are essential to everyday life. What we do matters; our products are used to test and monitor water quality in industrial, health, and safety applications worldwide. Our sensors are critical for wastewater and drinking water processing, environmental monitoring, pharmaceutical (vaccine) manufacturing, food & beverage supply, power generation, and many other fundamental applications.
Municipalities, multinational organizations, and system integrators rely upon our sensors as critical, consumable components of their systems around the globe. We at AlpHa understand the important role we play in ensuring safe drinking water, clean aqueous environments, and the general health and safety of communities worldwide.
BENEFITS & PERKS
- Medical, Dental & Vision Insurance
- Health Savings Accounts (HSAs)
- Short-Term Disability
- 401k
- Life insurance
- Paid Vacation
- 8 Paid Holidays per year
- Paid Jury Duty Leave
- Recognition and Reward Programs
- Diverse & Inclusive Work Culture
OPPORTUNITY
AlpHa Measurement Solutions has tremendous opportunity to capitalize on new commercial opportunities and recognizes the need to strengthen its Sales & Marketing capabilities to meet increased demand and support continued growth by further penetrating attractive end markets with its differentiated product portfolio. We have an immediate need for a Commercial Development Manager to lead our Houston-based business development team.
Our company has over 100 years of liquid sensing experience and is accelerating growth through its recent acquisition by Enpro Inc. (NYSE: NPO). Enpro is a leading industrial technology company manufacturing high-performance proprietary products for the semiconductor, aerospace, and compositional analysis sectors. Enpro companies employ nearly 4,000 associates globally, while AlpHa's team consists of over 350 employees, including 235 team members in Houston, Texas and 120 in Shanghai, China. We need an organized and energetic Commercial Development Manager who wants to lead a growing team, who is self-motivated to advance the company's goals, and who can take the Sales Team to the next level.
Our global headquarters is conveniently located in Houston at the southwest intersection of I-69 and Sam Houston Tollway, just north of Sugar Land.
This individual will report to the VP of Sales & Marketing.
Classification : Salaried/Exempt, Full-Time, Monday through Friday, 8:00 AM to 5:00 PM, and as required to maintain business momentum.
JOB DESCRIPTION
Position Summary
The Commercial Development Manager (CDM) is responsible for leading new business development execution and commercialization of New Product Introduction (NPI) initiatives within the commercial organization. This role is structured as a hands-on player–coach, directly managing a team of Business Development Representatives and Inside Sales while personally owning select strategic accounts and growth initiatives.
The CDM drives new account acquisitions, target market expansion, and early-stage product commercialization efforts. Reporting to the VP of Sales & Marketing, this role establishes segment-level priorities, ensures disciplined pipeline development, and maintains accountability for both individual and team performance. The CDM partners cross-functionally with Engineering, Marketing, and Operations to align new product launches and market development strategies with commercial execution.
Essential Functions
Reasonable accommodation may be provided to enable individuals with disabilities to perform the following essential functions:
- Lead and develop the business development team, including hiring, onboarding, coaching, performance management, and development of business development and inside sales resources, while establishing clear prospecting standards, pipeline expectations, and measurable activity metrics aligned with company growth objectives
- Lead business development execution from strategy through implementation, maintaining direct involvement in prospecting initiatives, new account acquisition, forecasts, and customer engagements, while driving accountability through regular pipeline reviews and one-on-one meetings
- Act as a hands-on "player coach", personally leading and supporting new account acquisition efforts across emerging markets and new product launches, including strategic prospecting, trade show engagement, networking, and targeted outreach campaigns
- Directly manage and grow a limited portfolio of strategic or high-impact accounts and opportunities, serving as primary commercial lead in customer meetings, negotiations, pricing discussions, and deal execution
- Support new product launches and capitalize on AlpHa's New Product Development team's efforts by effectively penetrating target end markets with AlpHa's differentiated new sensor technologies
- Own and execute the commercial components of the NPI process from market validation through launch, translating competitive analysis, customer requirements, market feedback, and early adopter engagement into actionable product and go-to-market strategies in alignment with Engineering, Marketing, Commercial, and Operations
- Own the business development and NPI forecasting and budgeting processes, including setting annual targets in partnership with Finance, managing group expenses relative to budget, and measuring performance against revenue and margin objectives
- Establish and approve pricing strategies and deal structures for NPI initiatives and strategic opportunities, ensuring alignment with margin objectives, competitive positioning, and customer value propositions
- Design, implement, and continuously improve business development processes, including prospecting strategies, NPI commercialization workflows, opportunity qualification standards, CRM discipline, and pipeline management to ensure consistency and accountability across the team
- Own and execute the regional trade show strategy in partnership with the North America Commercial team, including show selection, budgeting, messaging, staffing, pre-show planning, on-site execution, and post-show follow
- Use data and analytics to drive decisions, leveraging dashboards, and reporting tools (e.g. CRM, Power BI, etc.) to evaluate NPI launch performance, prospecting effectiveness, pipeline health, conversion rates, and team productivity and conduct regular data-driven business reviews with the executive and cross-functional stakeholders
- Collaborate cross-functionally with Engineering, Marketing, Finance, and Operations to ensure successful product launches, seamless new account onboarding, demand planning alignment, and execution of growth initiatives
- Travel as required to coach team members in the field, engage key prospects / customers, represent the company at trade shows and industry events, and gather market and competitive insights to support strategic growth initiatives
Required Key Competencies
- Drive for Results
- Managing and Measuring Work
- Directing Others
- Strategic Agility
- Customer Focus
- Business Acumen
- Dealing with Ambiguity
- Process Management
Required Qualifications and Experience
- Bachelor's Degree required, preferably in a technical field
- Minimum 5 – 10 years of business development leadership experience in a technical / manufacturing environment, with a strong preference for direct experience in water treatment, liquid analytical sensing / industrial process control, or test & measurement industries
- Must have extensive experience leading business development teams, including managing groups remotely or over a large territory
- Must have proven experience driving commercialization of new products, leading NPI processes, and successfully penetrating new or emerging markets in a technical B2B environment
- Must be comfortable working with and driving diverse team members
- Experienced leader with proven results in making authoritative business decisions, executing decisions and accounting for results
- Excellent communication skills (written and verbal) are required
- Experience with communicating technical and complex information concisely and clearly to senior management
- Successful experience utilizing a CRM and an ERP system to manage team sales tasks, pipeline, closing data, and transaction execution
- Must be analytical and data driven with an ability to analyze multiple leading indicators of revenue and pipeline information to direct team
- Must be highly competent in Microsoft Office, with advanced Excel skills and hands-on experience building, analyzing, and interpreting reports and dashboards in Power BI
- Ability to travel up to 50% of the time
*Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.
*This position involves access to information that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.
COMPANY OVERVIEW
Helix Traffic Solutionsis a traffic control and work zone management group. The family of companies united under Helix Traffic Solutions provides quality, experienced traffic management services throughout the West, Southwest, Southeast, Northwest, Northeast and the Mid-Atlantic regions.
As an industry leader, we quickly and effectively respond to all traffic control service needs, expectations and project requirements. We provide a full suite of traffic management services aimed at providing solutions for projects of any size.
Job Summary:
The Procurement Category Manager will be a key member of the newly formed Corporate Procurement team at Helix Traffic Solutions, supporting the company’s transformation towards a centralized and data-driven purchasing function.
The Category Manager is responsible for developing and executing strategic sourcing plans for products and services related to traffic management, including traffic signals, road safety equipment, signage, and intelligent traffic systems. This role involves managing supplier relationships, ensuring the cost-effective procurement of quality materials, and driving innovation within the category. The Category Manager will also collaborate with internal stakeholders to align procurement activities with project requirements and business objectives. The ideal candidate should have deep industry knowledge, exceptional negotiation skills, and a strategic approach to procurement.
The role will report to the Director of Procurement, who oversees the strategic, operational, and tactical execution of the company's centralized purchasing capabilities. This Director role oversees the procurement and purchasing activities, ensuring that goods and services are sourced cost-effectively and efficiently – balancing cost, quality, and performance to enable our organization's value growth.
The procurement organization works cross-functionally with finance, sales operations, risk/safety, legal, and M&A Integration to stay aligned and help the organization stay ahead of needs. If you are a meticulous and strategic-minded procurement professional looking to make an impact in a high-growth organization, we invite you to apply for this exciting opportunity!
Key Responsibilities:
- Category Strategy Development: Define and implement strategic sourcing plans for the traffic category, including traffic control devices, road safety systems, and signage, to support the company’s business goals.
- Supplier Relationship Management: Build and maintain strong relationships with key suppliers, ensuring the delivery of high-quality materials, competitive pricing, and timely service.
- Contract Negotiation: Lead negotiations for major contracts within the traffic industry category, securing favorable terms and conditions while mitigating risks.
- Market and Industry Analysis: Conduct in-depth research into market trends, pricing, and supplier capabilities within the traffic industry, identifying opportunities for innovation and cost savings.
- Cost Optimization: Develop and implement cost-saving initiatives through supplier consolidation, bulk purchasing, alternative sourcing, and process improvements without compromising quality or compliance.
- Compliance and Standards: Ensure all products within the category meet relevant industry standards and comply with local, state, and federal regulations (e.g., MUTCD, DOT requirements) related to traffic control and safety.
- Supplier Performance Management: Establish performance metrics for suppliers, monitor delivery times, product quality, and cost efficiency, and take corrective action when needed.
- Cross-Functional Collaboration: Work closely with engineering, operations, logistics, and project management teams to ensure procurement activities align with project timelines and technical specifications.
- Inventory and Demand Management: Collaborate with internal teams to forecast demand for traffic products, manage inventory levels, and avoid supply chain disruptions.
- Technology and Innovation: Stay informed about emerging technologies in traffic management and road safety (e.g., smart traffic systems, ITS) and integrate innovative solutions into the category strategy.
- Reporting and Analysis: Prepare regular reports for senior management, including category performance, cost savings, supplier performance, and market trends.
- Team Leadership: Lead and mentor a team of buyers and procurement professionals, fostering a collaborative and results-driven environment.
Qualifications:
- Bachelor’s degree in supply chain management, Business, Engineering, or a related field.
- Proven experience as a Category Manager, ideally within the traffic or infrastructure industry.
- Deep understanding of traffic management systems, road safety products, and traffic control devices.
- Strong negotiation and contract management skills, with a track record of driving cost savings and securing favorable terms.
- Expertise in supply chain management, with the ability to manage complex supplier relationships and procurement processes.
- Familiarity with industry regulations, standards, and safety requirements (e.g., MUTCD, DOT).
- Excellent analytical skills, with the ability to conduct market research, analyze data, and develop strategic sourcing plans.
- Strong communication, leadership, and team management abilities.
- Proficiency in procurement software and systems (e.g., Oracle NetSuite, SAP, Ariba).
- Ability to manage multiple priorities in a fast-paced, project-driven environment
Why Join Helix
- Be a part of a fast-growing company that is shaping the future of traffic management and roadway safety.
- Opportunity to play a pivotal role in building a corporate-wide purchasing function in a dynamic, M&A-driven environment.
- Work with a team of industry professionals committed to operational excellence and innovation.
- Competitive salary, benefits, and professional growth opportunities.
The role combines security administration, BO universe maintenance, SQL/batch scripting, DevOps support, HR load validation, and PowerPlatform solution maintenance.
Secondary duties include providing backup support for .NET development and PowerPlatform applications.
Position Duties: Process security requests including new access, changes, and deletions Monitor and manage security-related mailboxes Process, track, archive, and audit all security forms Maintain and enhance security form automation for users, supervisors, and ASAs Provide primary customer support for Business Objects report issues and general user assistance Maintain and update IDT universes, including structure changes, troubleshooting, and optimization Perform BO health checks and produce BO Health Reports Conduct report inventory cleanup, including HR reporting cleanup and all-folder cleanup activities Validate, confirm, and balance HR data loads and associated reporting Support DevOps activities related to deployment, version control, configuration, and process automation Develop and maintain SQL and batch scripts used for data movement, auditing, and operational tasks Document system procedures, processes, and policies Maintain and track tasks on the Master Calendar (annual, quarterly, and monthly activities) Maintain and enhance PowerPlatform solutions, including Power BI dashboards, Forms, and Power Automate workflows Support automation efforts that increase efficiency, routing, and data integration Provide .NET development backup support for miscellaneous projects Provide backup support for PowerPlatform applications and workflows, as needed Position Qualifications: Working knowledge of Business Objects security, universe design, and report deployment Strong SQL and batch scripting skills Ability to perform access management, security audits, and form processing Experience with DevOps principles and deployment workflows Experience maintaining Microsoft PowerPlatform solutions (Power BI, PowerApps, Power Automate) Ability to document processes clearly and accurately Strong analytical, troubleshooting, and customer support skills Experience with MIDB (Oracle), CMOD, and HR data environments preferred Experience supporting government or regulatory environments preferred Familiarity with .NET development and basic code maintenance preferred A minimum of a Bachelor's Degree in Computer Science, Information Systems, or other relevant field required Note: This is a W2 contract role – this role is NOT open to C2C, 1099, or 3 rd party candidates .
Remote working/work at home options are available for this role.