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Onward Search Education is a specialized education staffing and talent solutions company that helps educators, therapists, and school health professionals find top jobs with the nation's top schools. We're partnering with a school district in Fairfield County, CT to hire a dedicated BCBA for the remainder of the 2025–2026 school year.
This position will involve providing behavioral support and consultation across multiple school sites. The BCBA will oversee a caseload of students, focusing on functional behavior assessments (FBAs), behavior intervention plans (BIPs), data collection, and staff training.
Position Details
- Location: Fairfield County, CT
- Schedule: Monday - Friday, follows district school schedule
- School Year: Remainder of 2025–2026
- Start Date: ASAP
Responsibilities
- Conduct functional behavior assessments (FBAs) and develop individualized behavior intervention plans (BIPs).
- Provide direct and consultative support to teachers and staff to ensure consistent implementation of behavior plans.
- Collect and analyze data to track student progress and adjust interventions as needed.
- Collaborate with multidisciplinary teams, including special education staff, related service providers, and administrators.
- Provide supervision to an RBT.
- Maintain documentation and compliance with district and state requirements.
Qualifications
- State license from the Connecticut Department of Public Health (CT DPH).
- BCBA certification from the Behavior Analyst Certification Board (BACB) is required.
What We Offer
- Competitive pay and benefits package.
- Access to a wide network of schools and districts for diverse placement options.
- Streamlined hiring process to get you started quickly.
- Ongoing communication and advocacy throughout your placement.
- Personalized support from dedicated recruiting professionals.
- Opportunities for professional growth and development.
Why Apply?
If you're passionate about creating positive change and supporting students' success, this is the opportunity for you! Work alongside a dedicated team of educators and support staff, helping students reach their full potential.
Ready to join us?
Apply today – we can't wait to hear from you!
LOCATION Ridgefield, CT
JOB TYPE Full-Time, On-Site
COMPANY DESCRIPTION
Vibrant Building Technologies is building the next generation of home health technology — hardware and software designed to actively manage the environment people live in.
Our first product is an intelligent HVAC platform. We are transitioning from product development into manufacturing and building the operational foundation to produce our systems at scale. Our commitment is to American manufacturing and uncompromising product quality.
ROLE DESCRIPTION
We are looking for a Head of Manufacturing & Test Operations to build Vibrant's manufacturing organization from the ground up. This role is full-time and on-site in Ridgefield, CT.
This is not a maintenance role inside an established factory. This is a 0 to 1 build.
You will design the production floor, implement manufacturing systems, develop testing infrastructure, and establish the quality processes that ensure every system leaving the facility performs reliably in the field. You will work directly with executive leadership to define how our products are built, tested, and delivered.
The right person is both strategic and hands-on — comfortable defining manufacturing architecture and stepping onto the floor to debug hardware and solve problems. Your work will directly determine Vibrant's ability to scale.
RESPONSIBILITIES
Manufacturing System Architecture
- Design and build Vibrant's manufacturing operations from the ground up
- Define production line architecture, workstation layouts, and assembly flow
- Establish SOPs, assembly instructions, and process controls
- Implement systems for inventory, traceability, and production tracking
Production Operations
- Own throughput, yield, and reliability across all manufacturing lines
- Launch and stabilize new production stations and assembly processes
- Identify and eliminate bottlenecks affecting cycle time and output
- Drive continuous improvement across efficiency and cost structure
Test Infrastructure & QA
- Design and deploy production testing infrastructure for every manufactured unit
- Develop automated and manual test procedures to validate system performance
- Establish root cause analysis processes for production failures and field returns
- Partner with engineering on validation testing and product verification
Supply Chain & Component Quality
- Manage vendor performance and component quality with supply chain leadership
- Establish incoming quality control processes for critical components
- Maintain feedback loops between production, suppliers, and product development
Team Building & Leadership
- Recruit, train, and develop Vibrant's early manufacturing team
- Build a culture of ownership, accountability, and operational excellence
- Serve as the escalation point for all manufacturing and quality issues
Cross-Functional Execution
- Close feedback loops between design and production with hardware, firmware, and software teams
- Support prototype builds, pilot runs, and engineering validation cycles
- Partner with executive leadership on scaling strategy and facility expansion
WHAT SUCCESS LOOKS LIKE — FIRST 12 TO 18 MONTHS
- A stable, repeatable manufacturing line running at consistent throughput
- Production testing infrastructure validating every unit before shipment
- QA processes that significantly reduce field failures and service escalations
- Throughput increased without sacrificing quality
- Operational foundation in place to scale production significantly
- A high-ownership manufacturing team performing at a high level
YOU MIGHT BE A FIT IF
- You enjoy building systems from scratch rather than maintaining existing ones
- You have taken a hardware product from prototype into real production and understand what scaling physical products actually requires
- You move comfortably between strategic planning and hands-on execution — process design, production debugging, test fixture improvement
- You believe great manufacturing leaders belong on the production floor
- You are motivated by ownership and want to directly shape how a company builds and delivers its products
- You are energized by environments where the playbook is still being written
- You take pride in eliminating operational chaos through durable systems, not constant firefighting
You will likely thrive here if you are the type of person who looks at an empty production floor and immediately starts thinking about the systems, processes, and team required to bring it to life.
QUALIFICATIONS
Required:
- 5+ years in manufacturing, production engineering, or industrial engineering
- Experience scaling hardware production in fast-moving environments
- Strong technical understanding of electromechanical systems
- Able to operate across strategy and execution — from system design to shop floor
- Track record of building durable processes, not just solving immediate fires
Strongly Preferred:
- Experience at an early-stage hardware company
- Background designing production test systems for complex hardware
- Familiarity with HVAC or similar electromechanical products
- Experience with MES or manufacturing analytics systems
Ready to shape the future of work?
At Genpact, we do not just adapt to change—we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Commercial/ Payer Analytics with Market access experience
We are seeking seasoned Senior Manager Experience in pharmaceutical and life sciences analytics, with proven expertise in Anonymous Patient-Level Data (APLD),Xponent, Plantrak & formulary access data. This leadership role demands a balance of strategic vision, deep technical acumen, and cross-functional influence. The ideal candidate will drive advanced analytics initiatives that support marketing and commercial excellence strategies, while leading global delivery teams and shaping stakeholder alignment across business units.
Responsibilities
- Lead strategic analytics initiatives across pharmaceutical, Value & Access, and healthcare payer/provider domains.
- Apply machine learning techniques to structured and unstructured data to enhance patient stratification, drive Sales and health outcomes.
- Develop analytical and statistical solutions to improve efficiency and drive innovations using Generative AI.
- Lead the development of U.S. market access strategies across therapeutic areas including formulary positioning, pricing, and reimbursement.
- Partner with global teams to align value messaging with regional payer and RAE/KAM expectations.
- Conduct and interpret advanced analytics to support decision-making on promotional strategies and effectiveness (e.g., ROI, A/B testing, campaign performance).
- Lead the Health System engagement by generating valuable insights for RAE/KAM teams.
- Able to handle complex statistical analysis to measure the effectiveness of certain campaigns and help in monitoring VCOs/KAM/NAD/NAM performance.
- Data Analysis: Leverage data analytics tools to analyze market trends, track sales performance, and provide actionable insights to sales teams.
- Design and execute test-control methodologies and statistical procedures to evaluate marketing campaign success.
- Lead predictive analytics projects including segmentation, profiling, and targeting strategies.
- Functionally and directionally lead an offshore analytics team while maintaining individual contributor responsibilities.
- Act as a strategic consultant to stakeholders, translating business needs into analytical solutions and actionable insights.
- Collaborate with data engineering and source data teams to address data quality and timing issues.
Qualifications we seek in you!
- Bachelors in Pharma/Technology/BE.
- Experience in U.S. healthcare analytics, including pharmaceuticals, biotech, or payer/provider systems.
- Machine learning and statistical modeling knowledge (e.g., XGBoost, Random Forest, NLP, deep learning).
- Knowledge on GenAI.
- Proficient in Python, SQL.
- Strong knowledge of U.S. healthcare datasets: Medicare/Medicaid, commercial claims, EMR systems, Sales & Commercial data sets in healthcare etc.
- Solid grasp of healthcare economics, policy frameworks, and regulatory constraints.
Preferred Qualifications/ Skills
- Knowledge of Spark, and data visualization tools (Power BI, Tableau) and R is preferred.
- M.Sc./M.Tech./M.Pharm
- Excellent MS Office Skills.
- Strong analytical, problem-solving skills, and technical aptitude.
- Expert verbal and written communication skills.
- High degree of energy & execution and client connect experience is a “Must”.
- Ability to work in a global environment.
- Proven work experience as a team leader or supervisor.
- Good analytical and problem-solving skills.
- Good accounting concepts.
- Good interpersonal skills.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
- Make an impact – Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let us build tomorrow together.
The approximate annual base compensation range for this position is $150,000 to $160,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Location-based Roles Danbury, CT area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Case Manager Career Opportunity
Recognized for your abilities as a Case Manager
Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the leading provider of rehabilitation care in the nation, this opportunity allows you to leverage your clinical expertise while contributing to the well-being of individuals in your community. Manage resources, coordinate patient care from admission to post-discharge, and oversee interdisciplinary plan-of-care decisions. This is more than a career move; it's a chance to shape a future where care and compassion converge for truly meaningful outcomes.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
- Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
- Generous paid time off that accrues over time.
- Opportunities for tuition reimbursement and continuous education.
- Company-matching 401(k) and employee stock purchase plans.
- Flexible spending and health savings accounts.
- A vibrant community of individuals passionate about the work they do!
Become the Case Manager you always wanted to be
- Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences.
- Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans.
- Participate in planning for and the execution of patient discharge experience.
- Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.
- Facilitate team conferences weekly and coordinate all treatment plan modifications.
- Complete case management addendums and all required documentation.
- Maintain knowledge of regulations/standards, company policies/procedures, and department operations.
- Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions.
- Understand commercial contract levels, exclusions, payor requirements, and recertification needs.
- Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs.
- Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs. of admission.
- Perform assessment of goals and complete case management addendum within 48 hours of admission.
- Educate patient/family on rehabilitation and Case Manager role; establish communication plan.
- Schedule and facilitate family conferences as needed.
- Assist patient with timely procuring/planning of resources to avoid discharge delays or issues.
- Monitor compliance with regulations for orthotics and prosthetics ordering and payment.
- Make appropriate/timely referrals, including documentation to post discharge providers/physician
- Ensure accuracy of discharge and payor-related information in the patient record
- Participate in utilization review process: data collection, trend review, and resolution actions.
- Participate in case management on-call schedule as needed.
Qualifications
- Licenseor Certification:
- Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling).
- If licensure is required for one's discipline within the state, individual must hold an active license.
- Must meet eligibility requirements for CCM® or ACM™ certification upon entry into this position OR within two years of entry into the position.
- CCM® or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position.
- Minimum Qualifications:
- For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an associate degree.
- For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.
-
2 years of rehabilitation experience preferred.
We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey!
Vascular Surgery Physician Assistant (PA) or Nurse Practitioner (NP) Opening - Danbury, Connecticut (60 miles from New York City)
Nuvance Health is seeking a FULL TIME Vascular Surgery Nurse Practitioner or Physician Assistant in Danbury, CT (60 miles from New York City). Our busy practice includes 4 physicians and 1 physician assistant. This is a great opportunity to work with renowned and highly respected physicians in their field. You will conduct office evaluations, consults and procedures (such as sclerotherapy) and work independently with your own patient panel.
The ideal candidate will be a board certified Nurse Practitioner or Physician Assistant. Surgical and/or Vascular Surgery experience preferred.
Our Vascular Surgery practice is located minutes from the Danbury Hospital Campus. Established in 1885, Danbury Hospital is a not-for-profit community hospital providing Greater Danbury area resident's convenient access to exceptional care. Danbury Hospital has 371 beds and is a Level II Trauma Center with approximately 70,000 ED visits per year. As a teaching hospital, we are associated with the University of Vermont College of Medicine, Ross University, American University of the Caribbean, and Yale School of Medicine. Nuvance Health Medical Practice has over 1,000 employed providers.
Job Requirements:
This position requires a minimum formal education of Master Degree, State of CT RN and APRN license, or Bachelor Degree and graduate of an approved Physician Assistant (PA) school and CT State Physician Assistant license and certification by the National Commission on Certification of Physician Assistants (NCCPA).
CT Controlled Substances and Federal DEA Registration
Strong Interpersonal and communication skills.
Surgical or Vascular Surgery experience preferred.
Willingness to work Monday - Friday 8:30 am - 5:00 PM (no weekends, evening or call).
Danbury Hospital is now part of Nuvance Health. Nuvance Health serves 1.5 million residents across New York and Connecticut and includes more than 2,600 aligned physicians, 12,000 employees, seven hospitals (Danbury Hospital, New Milford Hospital, Northern Dutchess Hospital, Norwalk Hospital, Putnam Hospital Center, Sharon Hospital, and Vassar Brothers Medical Center), a large network of primary care and specialty practices, and multiple affiliated organizations.
To apply please contact Stephanie Ramirez, Recruiter at
We are a Section 501(c)(3) tax-exempt organization and therefore eligible employees may qualify for forgiveness of certain federal student loans under the Public Service Loan Forgiveness Program.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
Occupational: Significant occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Significant exposure to dirt, odors, noise, human waste, etc.
Company: Nuvance Health Med Practice CT
Org Unit: 584
Department: DB Vascular Surgery
Exempt: Yes
Salary Range: $105,000/YR. -$150,000/YR. (Commensurate with experience)
Job Description & Requirements Specialty: Cardiac Cath Lab Discipline: RN Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel We're looking for Cardiac Cath Lab RNs for an immediate travel nurse opening in Danbury, CT.
The right RN should have 1-2 years recent acute care experience.
Read below for more requirements.
As a Cath Lab RN, you'll work with a highly skilled team of medical professionals in a cardiovascular surgical environment providing assistance to the physician including maintenance and monitoring of EKG equipment, and assisting during angioplasty, cardiac catheterization and electrophysiology.
As a Cath Lab Travel Nurse, you should be prepared to perform the following tasks: Learn complex technologies effectively.
Assist physicians with cardiac catheterization as a way to diagnose heart conditions or as a treatment.
Assist with angioplasties, valvuloplasties and stent placements.
Help implant pacemakers and implantable cardioverter-defibrillators (ICDs).
Cath Lab Travel Nurses should be able to stand and walk for long periods of time, as well as bend, lean and stoop without difficulty.
RNs should be able to easily lift 20 pounds.
Moving or lifting of patients may require lifting of up to 50 pounds at times.
Because of the fast-paced environment, Cardiac Cath Lab Travel Nurses must possess good skills for coping with stress and be able to relate to people of all ages and backgrounds.
Requirements
*: ACLS, BLS, 3 Years
* Additional certifications may be required before beginning an assignment.
TotalMed Travel Job ID 1388003.
Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Posted job title: Catheterization lab
- CathLab RN
- Travel Nurse About TNAA TotalMed RN TotalMed is a Top Ten, travel nursing and healthcare staffing agency with the mission of igniting purpose in healthcare.
The organization staffs nurses, therapists, pharmacists, and other clinicians of all specialties in all 50 states.
They offer local and travel jobs and match caregivers with the right organization to assist both facilities and patients.
As an organization, they focus on putting highly-skilled staff into facilities to ensure adequate staffing for a better patient experience.
TotalMed specializes in recruiting and placing healthcare professionals in travel, PRN, and permanent positions across the country in Nursing and Allied Health.
Throughout 2020, the organization filled roles at even the most short-staffed facilities during the most challenging time in healthcare.
By matching the right travel healthcare professional with the right organization, TotalMed continues to offer a lifeline to facilities and their patients.
Benefits Weekly pay Guaranteed Hours Continuing Education 401k retirement plan Sick pay Wellness and fitness programs Referral bonus Employee assistance programs Medical benefits Dental benefits Vision benefits Benefits start day 15c143e31-5e48-4549-b638-05792d185386
Nursing Assistant Career Opportunity (RNT)
Elevate Your Nursing Assistant Role at Encompass Health
Are you in search of a fulfilling career rooted in your community and heart? At Encompass Health, we extend a familial embrace from the outset, inviting you to be an influential presence in people's lives within your community. As a Nursing Assistant, your role extends beyond support, allowing you to utilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients through their rehabilitation journey. Access cutting-edge technology and collaborate within a supportive team, dedicating time to understand and help patients achieve their rehabilitation goals. Experience a fulfilling career with comprehensive benefits starting from day one, ensuring the peace of mind you deserve in your professional journey. Welcome to a rewarding role where your contribution nurtures impactful care and personal fulfillment.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Joining us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
Our benefits are designed to support your well-being and startonday one:
-
Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
-
Generous paid time off that accrues over time.
-
Opportunities for tuition reimbursement and continuous education.
-
Company-matching 401(k) and employee stock purchase plans.
-
Flexible spending and health savings accounts.
-
A vibrant community of individuals passionate about what they do; a definite benefit in our eyes.
Realize Your Vision as a Nursing Assistant
- Assist nurses with patients and treatments as needed, including helping patients with daily personal activities like bathing, dressing, grooming, and eating.
- Prepare and transport patients and communicate patient concerns to nurses.
- Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery.
- Celebrate victories and milestones achieved by our patients.
Qualifications
- High school diploma or equivalent preferred.
- CPR certification required.
We're eager to meet you, and we truly mean that. Join our family, and let's make a positive impact together!
The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.Nursing Assistant Career Opportunity (RNT)
Elevate Your Nursing Assistant Role at Encompass Health
Are you in search of a fulfilling career rooted in your community and heart? At Encompass Health, we extend a familial embrace from the outset, inviting you to be an influential presence in people's lives within your community. As a Nursing Assistant, your role extends beyond support, allowing you to utilize your specialized skills to provide compassionate, personalized care, and assist RNs in guiding patients through their rehabilitation journey. Access cutting-edge technology and collaborate within a supportive team, dedicating time to understand and help patients achieve their rehabilitation goals. Experience a fulfilling career with comprehensive benefits starting from day one, ensuring the peace of mind you deserve in your professional journey. Welcome to a rewarding role where your contribution nurtures impactful care and personal fulfillment.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Joining us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
Our benefits are designed to support your well-being and startonday one:
-
Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
-
Generous paid time off that accrues over time.
-
Opportunities for tuition reimbursement and continuous education.
-
Company-matching 401(k) and employee stock purchase plans.
-
Flexible spending and health savings accounts.
-
A vibrant community of individuals passionate about what they do; a definite benefit in our eyes.
Realize Your Vision as a Nursing Assistant
- Assist nurses with patients and treatments as needed, including helping patients with daily personal activities like bathing, dressing, grooming, and eating.
- Prepare and transport patients and communicate patient concerns to nurses.
- Build meaningful relationships with patients and their families, understanding their unique needs to facilitate their recovery.
- Celebrate victories and milestones achieved by our patients.
Qualifications
- High school diploma or equivalent preferred.
- CPR certification required.
We're eager to meet you, and we truly mean that. Join our family, and let's make a positive impact together!
The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.****Must have Manufacturing Experience****
JOB SUMMARY
The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
- Entering orders and confirming changes in Arcmed’s ERP system. Sending confirmations to customers promptly.
- Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
- As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
- Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers
EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS
- At least 3-5 years’ customer service experience in a manufacturing company.
- Bachelor’s Degree or equivalent desired.
- Strong attention to detail and organization skills required.
- Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Take a hands-on approach to finding solutions to problems.
- Excellent ability to communicate orally and in writing in English.
- Well-developed literacy, numeracy, and computer skills with a technical aptitude.
- Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.
COMPUTER AND SOFTWARE REQUIREMENTS
- Experience with Epicor ERP is a plus.
- Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
- Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
- Ability to work with general office equipment.
- Ability to work with and understand databases is necessary and the ability to learn technical skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
- Must have enough endurance to perform tasks over extended periods of time.
- Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
- Must be able to listen and respond to questions and instructions.
Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
