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Locum Otolaryngology (ENT) Opportunity Bon Secours Mercy Health St.
Marys Hospital Richmond, VAOverview:Bon Secours Mercy Health St.
Marys Hospital in Richmond, VA is seeking a Board-Certified Otolaryngologist for ongoing hospital-based locum coverage.
This is a well-supported ENT practice at one of Richmonds most recognized hospitals.
All travel and lodging expenses are covered.Open Dates:September 17September 1521September 2228October 612October 1319October 2026October 27November 2November 39December 17December 1521December 29January 4Position Details:Setting: Hospital-based ENT practiceAverage Cases per Day: 6Trauma Level: NoneAnnual ER Volume: 2EMR: EpicPatient Population: All agesTrauma/Hospital/Clinic Mix: 10% hospital-basedTravel & Logistics:Covered: Flight, hotel, rental car or mileage (IRS rate)Credentialing Timeframe: 120 daysRequirements:Board Certification RequiredActive VA Medical License & DEA Required (no exceptions)BLS & ACLS Required
SUMMARY:
Motley Rice attorneys have been at the forefront of some of the most significant and monumental civil actions. Our experience in complex trial litigation includes class actions and individual cases involving securities and consumer fraud, whistleblower claims, occupational disease and toxic tort, medical drugs and devices, environmental damage, terrorist attacks and human rights abuses, among others.
The position is based out of the New York office where attorneys in the Securities and Consumer Fraud Practice Group are based, in part. This position uniquely offers a qualified candidate the opportunity to work in a small, collegial office environment at a very large firm. We value professionalism, respect, and a collaborative attitude.
Responsibilities would include:
- Managing daily office operations, ensuring efficient workflow and organization across legal and administrative functions;
- Being the primary liaison with building management, security, and vendors;
- Coordinating scheduling for attorneys in the NYC Office and those attorneys in other Motley Rice offices seeking to use the NYC office for meetings and depositions;
- Assisting with attorney calendar maintenance, travel arrangements, time tracking, and expense reporting and reimbursement;
- Maintaining, with the assistance of our IT and other teams, office systems, teleconferencing, files, and records with strong attention to detail and confidentiality;
- Assisting attorneys with mail, printing, binder assembly, and similar clerical tasks;
- Assisting attorneys with other business development, case analysis, and office related responsibilities, as needed.
- Perform special projects as assigned; and
- Oversee the daily aspects of the office, including stocking and organizing office supplies and hosting meetings and gatherings in the office.
In addition, paralegal experience is highly valued, but not required. Experience including:
- Performing legal research using Westlaw and LexisNexis;
- Performing other research using approved internet and artificial intelligence tools;
- Drafting letters and documents, including routine court filings;
- Editing and cite-checking complaints, briefs and other filings;
- Preparing tables of contents and authorities;
- Assisting with case management;
- Preparing and filing papers in federal and state courts.
MINIMUM REQUIREMENTS:
- Bachelor’s degree from a four year college/university
- Prior law firm experience
- Strong organizational skills, attention to detail. and the ability to multi-task in a fast-paced environment;
- Excellent verbal and written communication skills;
- Capacity to work in a small team setting and perform tasks/projects independently;
- Ability to work well under pressure and meet strict deadlines;
- A passion for excellence in your job
- Proficiency in Word, Excel, PowerPoint, PDFs, Outlook, as well as the ability to generate Tables of Contents and Authority in Word
- Prior experience with Westlaw, Lexis/Nexis, and PACER is a plus, but not required;
- Prior experience with Everlaw, Relativity, Brainspace, and other eDiscovery software is a plus, but not required; and
- Flexibility, a positive attitude, and a strong desire to take on responsibility and grow as a valuable member of the team.
Compensation Range: $33.34-35.90/hr., depending on experience, skills and qualifications
WORKING HOURS:
Work may require more than 40 hours per week to perform the duties of the position.
WORKING CONDITIONS:
Overtime is possible and may be expected in order to perform the essential functions of the position.
Work is performed in a normal heated and/or air-conditioned office environment.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
This job description must not be misconstrued as a promise of employment, nor deemed as an employment contract. Motley Rice LLC is an Equal Opportunity Employer. No applicant will be limited or excluded from consideration for employment on any basis prohibited by local, state or federal law. We participate in e-verify.
The Ford Agency is actively seeking a Paralegal to join a prestigious mid-size energy law firm. The Paralegal will submit files to US Courts and federal agencies, cite check and proofread files, and support the attorneys. This is an excellent opportunity for someone to take on a substantive paralegal role in a collegial environment that promotes collaboration and team work.
Responsibilities Include:
- Communicate and work closely with attorneys
- Conduct regulatory and legal research
- Cite check and proofread files
- Submit files to U.S. Circuit Courts of Appeals and Federal Energy Regulatory Commission
Qualifications Include:
- 1+ years of paralegal experience in a law firm
- Bachelor's degree
- Paralegal certificate preferred
- Experience with FERC and US Court of Appeals preferred
- Excellent editing and proofreading skills
- Microsoft Office Suite, eDiscovery software a plus
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in any large Midwest Metro Area or Madison, Wisconsin.
What You'll Do
If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:
- Convince Cisco and Partner teams to sell Singlewire solutions
- Develop relationships with key Cisco and Reseller representatives in the region
- Support and drive all direct and indirect business opportunities for Singlewire products
- Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
- Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
- Engage with Cisco and Partner sales teams on client opportunities
- Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
- Pursue direct sales opportunities and successfully perform necessary steps to close the business
- Attend and staff various local and national Demand Generation events throughout the year
- Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
The Person We're Looking For
You May Be Right for Us If You Have:
- A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
- Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
- Excellent relationship building skills
- Strong verbal communications and business acumen skills
- Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
- Dedication to detail, organization, and productive time management
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Ability to sell direct and also sell with and for a channel partner
- Ability to travel across the multi-state region and to customer/partner events as needed
- Professional personal appearance and work ethic
- Adequate home office space if located remotely from the Madison Singlewire office
Other Skills That Will Make You Stand Out:
- Experience selling through Cisco and Cisco resellers
- Experience with Cisco Unified Communications
- Knowledge of marketplace and customers in a large Mountain West Metro Area
- Knowledge of Notification as a business solution
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in or around Los Angeles, CA.
What You'll Do
If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:
- Convince Cisco and Partner teams to sell Singlewire solutions
- Develop relationships with key Cisco and Reseller representatives in the region
- Support and drive all direct and indirect business opportunities for Singlewire products
- Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
- Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
- Engage with Cisco and Partner sales teams on client opportunities
- Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
- Pursue direct sales opportunities and successfully perform necessary steps to close the business
- Attend and staff various local and national Demand Generation events throughout the year
- Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
The Person We're Looking For
You May Be Right for Us If You Have:
- A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
- Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
- Excellent relationship building skills
- Strong verbal communications and business acumen skills
- Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
- Dedication to detail, organization, and productive time management
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Ability to sell direct and also sell with and for a channel partner
- Ability to travel across the multi-state region and to customer/partner events as needed
- Professional personal appearance and work ethic
- Adequate home office space if located remotely from the Madison Singlewire office
Other Skills That Will Make You Stand Out:
- Experience selling through Cisco and Cisco resellers
- Experience with Cisco Unified Communications
- Knowledge of marketplace and customers in a large Mountain West Metro Area
- Knowledge of Notification as a business solution
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.
Your responsibilities may include:
- Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
- Work with Sales or others to obtain necessary documentation required for each order.
- Review contracts, verify data and order paperwork for completeness and accuracy.
- Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
- Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
- This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
- 2+ years of customer service experience
- Experience with computer programs including MS Office
Preferred Qualifications:
- Experience with Salesforce or other CRMs
- Extreme attention to detail. Excellent research and problem-solving skills.
- Excellent verbal and written communication skills.
- Disciplined, self-motivated, organized, and reliable.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
- Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
- Excellent math ability, with good analytical skills.
- Stellar work ethic and attitude.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
This is not a "get coffee and observe" internship.
As a Marketing Intern at Singlewire, you'll gain hands-on experience across multiple areas of modern B2B marketing while working alongside experienced professionals in strategy, content, design, video, events, and campaigns.
You'll support real projects that impact the business while building practical skills you can take into your career.
If you're curious about marketing and want exposure to many different specialties, this role is designed for you.
What You'll Do
You'll work closely with the Director of Communications while supporting initiatives across the entire marketing team, including leadership, campaign strategy, creative production, and partner marketing.
Your responsibilities may include:
Marketing & Campaign Support
- Participate in brainstorming and development of marketing campaigns
- Assist with campaign execution across multiple channels
- Support brand initiatives, including updating materials to reflect new messaging
Content Creation
- Draft written content, such as:
- Blog articles
- Social media posts
- Sales and marketing collateral
- Email copy
- Video scripts
- Presentations and ebooks
- Conduct research to support content development and messaging
Creative & Multimedia Projects
- Assist with graphic design projects using tools like Canva or Adobe
- Support video production, including filming and editing short-form content
- Help organize creative assets and marketing materials
Market & Customer Insights
- Research competitors and industry trends
- Use AI tools to analyze customer conversations and internal data to uncover insights that support sales and marketing strategy
Team & Project Support
- Collaborate with multiple marketing roles and internal departments including:
- Marketing leadership
- Campaign management
- Design
- Video production
- Partner and event marketing
- Sales
- Product development
- Assist with the organization, coordination, and execution of marketing projects
No travel is expected for this role.
What Makes This Internship Unique
- Exposure to multiple marketing disciplines - not just one area
- Direct mentorship from experienced marketing leaders
- Opportunity to build a portfolio of real work
- Experience with modern marketing tools, including AI
- A chance to contribute to a mission-driven company focused on safety and impact
The Person We're Looking For
Required:
- Currently enrolled in a college or university program (Marketing, Communications, or related field preferred)
- Strong written and verbal communication skills
- Excellent attention to detail and organization
- Ability to manage multiple projects and deadlines
- Curiosity and willingness to learn
- Experience using AI tools such as ChatGPT or Gemini
- Experience with Microsoft Office or Google Workspace
Nice to Have (but not required):
- Prior experience in a marketing role for a B2B company
- Graphic design experience
- Familiarity with Adobe Creative Suite, Canva, or similar tools
- Video editing experience
Most importantly, we're looking for someone who is motivated, reliable, and excited to grow.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Vulnerable Populations Coordinator (VPC)
Nashville, TN/Hybrid
12+ Months
Overview
The Vulnerable Populations Coordinator (VPC) serves as a key liaison within the Healthcare Coalition (HCC) and Regional Health Department to improve preparedness, response, and recovery for at-risk populations who may be disproportionately impacted by disasters and public health emergencies. Working under the guidance of the Tennessee Department of Health (TDH) and/or the Regional Healthcare Coordinator (RHC) / Emergency Response Coordinator (ERC) the VPC supports outreach, planning, training, and response initiatives that reduce health disparities and advance health equity across the region.
Essential Duties & Responsibilities
· Coordinate with Healthcare Coalitions (HCCs), healthcare facilities, and community organizations to integrate the needs of vulnerable populations into all phases of emergency preparedness and response.
· Develop, implement, and maintain partnerships with long-term care, hospice, home health, dialysis, assisted living, behavioral health, and other providers serving vulnerable groups.
· Provide ongoing support for vaccination efforts and infectious disease response, including planning and operating Points of Distribution (PODs).
· Deliver regular training and technical assistance on the Healthcare Resource Tracking System (HRTS) and Patient Bed Matching (PBM); serve as the regional SME for PBM.
· Maintain coalition contact lists, inventories, and preventive maintenance logs for coalition-owned assets.
· Develop and update resource lists of agencies and vendors that support vulnerable populations (e.g., medical equipment providers, food banks, housing services, NGOs).
· Facilitate outreach and host quarterly meetings with population-specific partners to enhance preparedness and participation in HCCs.
· Collaborate with government agencies, NGOs, and local coalitions (health councils, LEPCs, drug coalitions, etc.) to strengthen community-wide engagement.
· Support regional exercises and contribute to After-Action Reports/Improvement Plans that address gaps for vulnerable populations.
· Assist with reporting requirements, data management, and compliance with ASPR HPP and CDC PHEP program guidance.
· Aid during emergencies and disaster activations, including logistical and response support to the RHC and HCC.
· Additional duties as directed by RHC’s / ERCs.
Knowledge, Skills & Abilities
· Knowledge of public health, emergency preparedness, and healthcare system operations.
· Understanding of social vulnerability and access/functional needs considerations in disaster planning.
· Ability to develop and deliver training programs for diverse stakeholders.
· Strong skills in communication, facilitation, and relationship building across multiple sectors.
· Proficiency with Microsoft Office Suite, HRTS, PBM, and other preparedness platforms.
· Capacity to manage coalition data, reporting, and preventive maintenance schedules.
Qualifications
· Bachelor’s degree in Public Health, Emergency Management, Healthcare Administration, Information Technology, or a related field (Master’s preferred).
· Minimum of 2–3 years of experience in public health, healthcare preparedness, emergency management, or community outreach.
· ICS 100, 200, 700, 800 (required); ICS 300/400 preferred within 24 months of hire.
· Valid TN driver’s license; ability to travel regionally and statewide.
Physical & Work Environment
• Office-based with frequent community and statewide travel.
• Requires intermittent sitting, standing, and occasional lifting of up to 30 lbs.
• Must be available for after-hours emergency response and extended shifts during activations.
• Moderate risk of exposure to public health hazards during emergency response operations.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.
Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.
To be successful in this role, you'll need to be able to execute the following responsibilities:
- Responsible for prescribed customer engagements during the post-sale customer lifecycle
- Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
- Triage incoming customer requests and route to appropriate internal resources
- Understand and articulate the unique value proposition of our product
- Coordinate with CS operations to improve playbooks that impact customer health
- Advocate for customers' needs and share feedback to resolve customer challenges
- Contribute thoughtful solutions to customer challenges to improve the customer experience
- Work towards Key Performance Indicators (KPIs), both individually and as part of a team
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 1+ years experience in Customer Success
Preferred Qualifications:
- Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
- Experience developing customer relationships and influencing decisions
- Experience developing and executing outreach campaigns
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Technical aptitude with a solid understanding of technology and how a product works
- Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
- Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
- Excellent organizational and time management skills
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.
Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.
Primary Responsibilities/Accountabilities:
- Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
- Responsible for interfacing with med/high revenue clients.
- Provide technical systems and software support for the modification, implementation, or conversion of business systems.
- Support the process of translating business needs into formal Business Requirements deliverables.
- Act as liaison between business unit and software, hardware developers, and vendors.
- Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
- Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
- Conduct discussions with Clients in a confident manner.
Qualifications:
- Portuguese and English required, Spanish a plus.
- 1-2 years Banking/Financial industry experience.
- 1 year of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel, Outlook, PowerPoint, Word
- Intermediate ability in computer skills.
- IT degree preferred or substantially equivalent experience.
- Preferred 3 years minimum experience with technical support or banking services
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Strong attention to detail
