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Job Title: Process Associate – Customer Service Representative

Location: Reno, NV.

Job Description

In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

Responsibilities may include but are not limited to:

• Review and validate documents, processing bills, analysis of data.
• Respond to complaints/queries on mail and interact with vendors for order management
• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
• Deliver on the new process/approach to meet client and internal goals
• Adhere to Service Level Agreement compliance and Process compliance standards
• Serve as backup support to others on the on the team
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Basic Qualifications:

• High School diploma or GED equivalent
• 6 months of experience in the job description

Preferred Qualifications:

• 1 year of previous experience in a similar data entry or administrative role
• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
• Analytical and problem-solving skills
• Ability to work effectively as part of a team
• Ability to provide a strong focus on customer satisfaction
• Administration & organizational skills
• Written and oral communication skills
• Willingness to learn new processes and tasks
• Flexible schedule (overtime eligible)

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

The Utility Management Consultant I, under guidance from a Senior Utility Management Consultant, will provide project management, strategic, and analytical support for Blue Cypress contracts. This person will be expected to support or conduct operational assessments, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc. This person will also support business development activities, such as networking and supporting pursuits. This person may also supervisor more junior staff, such as Analysts. They should thrive in a fast-paced environment and exemplify Blue Cypress’s core values: Collaborative, Strategic, and Improvement-Oriented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Manage small sized projects and successfully deliver these on time and on budget
• As a project manager, plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project
• Supervise, delegate, and/or oversee work of a small number of junior staff
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost effective, solutions
• Prepare and participate in business development activities such as networking, proposal writing, and presentations
• Provide specialized engineering consulting services in at least one area of expertise that may include: utility management / asset management, operations optimization/lean processes, maintenance management, technology selection/on-boarding, and/or data management/visualization
• Lead or participate in activities to perform business process/work method assessments, conduct project research/data collection, perform analysis, and generate reports
• Lead or support activities to plan, design, and implement operations and maintenance optimization strategies for water, wastewater, storm water utilities, and/or transportation infrastructure and airports
• Perform and/or direct analyses on large utility datasets such as: GIS, computerized maintenance management system (CMMS), Fats, Oil and Grease (FOG), condition inspection databases, capacity assessment/hydraulic modeling, etc. including dashboard development
• Perform data management practices assessments, determine gaps and opportunities, develop implementation plans to close gaps. Support implementation of plans
• Perform services on-site or off-site to support client staff in performing their day-to-day activities, such as planning/scheduling, condition assessment, capacity assessment, contractor management, etc.
• Travel to client sites as needed
• Perform other related duties as necessary or assigned

Minimum qualifications include:

• Degree in civil, environmental, or industrial engineering; environmental science/management, data analytics, or related discipline; or equivalent experience
• 4-10 years of experience in the industry
• Ability to utilize strong communication skills to create reports and deliver presentations for a wide variety of audiences from other professionals to the public
• Willingness to learn and apply emerging analytical technologies and management consulting best practices
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Ability to receive and act upon constructive feedback
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Valid driver’s license and excellent driving record
• Ability to periodically travel to utilities across the region or country

Preferred qualifications include:

• Planning and implementation of asset management strategies for utilities
• Planning and implementation of maintenance strategies for utilities
• Experience with planning and implementation of infrastructure inspection and condition assessment programs and/or capacity assessment programs
• Planning and implementation of capital renewal strategies for utilities
• Design and implementation of information management/decision support systems
• Database and GIS analysis experience
• Experience working for or assisting local government and utility organizations to develop and implement strategies to improve their performance and generate higher levels of service
• Licensed professional engineer (PE) in State of Georgia
• Master’s degree in public administration, business administration, environmental science, or other technical graduate science degree

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Must be proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Excel, Power Query, PowerPivot, Visio, Project)
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• ESRI ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Azteca Cityworks, Central Square’s Lucity, Infor/Hansen, IBM Maximo, Granite, Linko, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities

This position is responsible for supervising direct reports.

Travel

There is potential travel up to 25%, consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office with their supervisor. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Leads and/or participates in the review, analysis, modification, customization, development, enhancement and maintenance of applications and systems. Proficient in the design, coding, testing, debugging, and implementation phases of the application systems development process and also provides technical support for application systems bug fixes, defects, issue resolution and regular maintenance. The ideal candidate will have a strong background in developing robust and scalable web applications using Next.js, React, and ASP.NET Core.

Essential Job Functions:

• Leads and/or participates in the analysis, requirements, design, configuration, and technical implementation of software application systems.
• Leads and/or participates in the identification and documentation of business, functional, and technical problems.
• Leads and/or participates in the development and analysis of business requirements documents.
• Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications.
• Conducts research, evaluates and provides input to potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable.
• Participates in the development of work tasks, estimates, schedules, materials and plans to meet business needs.
• Communicates technical recommendations back to business analysts, subject matter experts and end users.
• Responsible for the design, development and configuration of applications systems according to provided technical specifications and business requirements.
• Codes and configures software applications to adhere to designs supporting internal business requirements or external customers.
• Develops procedures and queries for analysis and reports. Performs database design and normalization.
• Provides feasibility and analysis in generating ad hoc queries.
• Performs code reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process.
• Ensures accuracy of the implementation through design and execution of unit testing.
• Responsible for the development and maintenance of SDLC artifacts related to implementation.
• Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs.
• Standardizes and maintains coding and quality assurance best practices and standards. Ensures that the best practices are enforced and followed during the development process with various team members.
• Supports QA and UAT execution and deployments in various environments.
• Oversees preparation of deployment plan, troubleshoots and resolves production problems.
• Plans and creates release packages of various applications and related components, working with the release management team.
• Aligns to the maintenance and enforcement of SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), departmental standards, style requirements and all other procedures necessary for data and system integrity.
• Leads and/or participates in on-going operational L3 support and maintenance.
• Monitors processes and creates improvements to performance where applicable.
• Researches cause and determines the impact of production issues.
• Monitors and manages incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements.
• Manages incidents and ad hoc requests in terms of severity.
• Provides resolution of incidents and ad hoc requests per established SLAs.
• Provide technical assistance to inquiries regarding issues and/or questions.
• Leads and directs the work of other team members.
• Coordinates and communicates with other teams.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks using creativity and latitude required.

Full Stack

• Develops and maintains full-stack web applications using Next.js, React, and ASP.NET Core.
• Designs and implements user-facing features with a focus on performance, responsiveness, and user experience.
• Writes clean, efficient, and well-documented code following best practices and coding standards.
• Participates in code reviews, providing and receiving constructive feedback to ensure code quality.
• Troubleshoots, debugs, and resolves issues across the entire application stack.
• Responsible for working on both front-end and back-end development processes and assisting in decision-making surrounding new methods and technologies.
• Builds and consumes RESTful APIs and integrates with various databases.
• Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers which do not need other third-party applications to build an entire system from scratch.
• Develops and maintains responsive, intuitive user interfaces using modern web technologies.
• Builds robust back-end systems and APIs.
• Ensures high performance, security, and scalability of the software solutions.
• Responsible for development usingfull-stack development, including proficiency in front-end frameworks and back-end technologies.

Qualifications:

• Bachelor's degree in (in Computer Science, MIS, or Software Engineering) preferred.
• 5-7 years’ software development and maintenance experience preferred.
• Experience designing and implementing solutions from functional and technical specs.
• Experience providing technical support for resolutions.
• Experience working with source code repositories.
• Knowledge of P&C Insurance terminologies and processes preferred.
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access) is preferred.
• Knowledge of deployment automation tools and DevOps practices.
• Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall.
• Knowledge of Unit testing frameworks.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems, ability to apply this knowledge appropriately to diverse situations.
• Knowledge of activities, tasks, practices, and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements preferred.
• Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment.
• Knowledge of formal methodologies for planning and executing application development, enhancement, or support.
• Knowledge of and experience with developing and implementing client/server applications.
• Knowledge of scripting languages and tools for creating event-driven, interactive webpages.
• Knowledge of tools and programming languages for writing and modifying programs that comprise an application system.
• Knowledge of tools and facilities for developing and populating application databases.
• Knowledge of and experience using objects in designing, developing and implementing applications and databases.
• Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc preferred.
• Ability to write business requirements, functional and technical specifications preferred.
• Demonstrated ability to learn and adopt new technologies and tools preferred.
• Strong writing and communication skills preferred.
• Strong customer service orientation (responsive, consultative, collaborative and accurate) preferred.
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
• Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization preferred.
• Superior attention to detail.
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
• Ability to work independently and without supervision.
• Ability to work effectively and lead a team preferred.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Bid Analyst

Hybrid: Onsite 3 days per week, flexible start / finish times

About the Opportunity

This high-visibility position sits at the heart of our vendor selection process, transforming complex cost data into clear business recommendations that fuel margin growth and operational efficiency. If you enjoy turning numbers into negotiation power - and want a role that will accelerate your career path in supply-chain finance - read on.

Why Join Us

• Direct line of sight to senior leadership and decision-makers - your insights will shape multimillion-dollar sourcing choices.
• Competitive base salary, annual performance bonus, robust benefits (medical, dental, vision, 401k with match), and commuter perks.
• Career-development roadmap with budget for certifications (APICS, CPSM, SQL, or Python) and industry conferences.
• Collaborative culture that values innovation, data-driven thinking, and continuous improvement.

What You’ll Do

• Team with cross-functional stakeholders (finance, merchandising, logistics) to gather data and craft comprehensive proposal packages for prospective suppliers.
• Evaluate product and freight cost drivers, total landed cost scenarios, and margin impact to benchmark competing bids.
• Assist strategic-sourcing leadership during price and contract negotiations, providing real-time financial insights.
• Model alternative sourcing and distribution strategies to recommend the most cost-effective approach under varying demand and inventory scenarios.
• Develop ad-hoc financial models and dashboards that surface spend trends, savings opportunities, and risk indicators for leadership review.
• Track realized savings and supply-chain KPIs following award decisions, highlighting areas for continuous improvement.
• Own the full analytics life-cycle: data wrangling, exploratory and predictive modeling, and visualization for executive-level storytelling.

Candidate Profile

• 1 + years of experience in financial, procurement, or data-analytics roles within distribution, CPG, retail, or related industries.
• Bachelor’s degree in business, Finance, Economics, Supply-Chain Management, Accounting, or a quantitative field (or equivalent experience).
• Advanced Excel skills (pivot tables, Power Query, VBA a plus) and solid PowerPoint storytelling chops; familiarity with BI tools such as Power BI or Tableau preferred.
• Working knowledge of SQL or similar query languages and a comfort level with large data sets.
• Exceptional attention to detail, problem-solving mindset, and ability to manage multiple time-sensitive projects independently.
• Strong written and verbal communication skills - able to distill complex analytics into clear, persuasive business language.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Immediate need for a talented Business Data Analyst with Python. This is a 12- 18+ Months contract opportunity with long-term potential and is located in Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-07639

Pay Range: $65.00 - $68.00 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities.

• Analyze business requirements related to regulatory reporting and financial risk frameworks.
• Perform data analysis and data validation using SQL and Python.
• Write and optimize SQL queries for large datasets and regulatory reporting pipelines.
• Support implementation and enhancement of regulatory reporting solutions within FRTB and Basel environments.
• Work closely with business stakeholders, risk teams, and technology teams to translate requirements into technical solutions.
• Navigate and review Python code to understand data processing logic and support enhancements or debugging when necessary.
• Perform data reconciliation, validation, and reporting to ensure regulatory compliance.
• Support ongoing regulatory compliance initiatives and reporting enhancements

Key Requirements and Technology Experience:

• Key skills: - Python, SQL , Basel, Reporting
• Strong experience in Python (ability to read, understand, and navigate code).
• Solid Data Analysis and Business Analysis experience.
• Advanced SQL and SQL Querying skills.
• Experience working with large datasets and financial data processing.
• Understanding of Regulatory Reporting frameworks.
• Experience working in FRTB, Basel I, or Basel II environments.
• Ability to collaborate with cross-functional teams including risk, compliance, and technology.

Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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