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Head of GIA Investment Performance Measurement and Analytics

Investment Management

Full-Time

New York, NY, Boston, MA or Springfield, MA

The Opportunity

MassMutual Investment Management (IM) seeks a seasoned investment management and operations professional to lead the investment performance function for MassMutual’s General Investment Account (GIA). This role reports to the Head of Manager Oversight and will:

• Design, and oversee implementation of models, policies, and procedures for a best-in-class performance and attribution reporting function.
• Help drive strategy and execution of investment performance measurement, attribution, and reporting programs supporting MassMutual’s Board, CIO, and other key stakeholders.
• Help shape market commentary and attribution narratives for internal and external stakeholders, including affiliate managers and GPs.
• Complete the feedback loop for MassMutual Investment Management in the performance space by collaborating with teams supporting product profitability analysis and PMs managing ALM and capital allocation decisions.

The Team

The Manager Oversight team is part of IM’s Strategy and Governance organization, reporting to MassMutual’s CIO. The team oversees IM’s asset manager relationships and functions, including manager operational due diligence, investment mandate onboarding & lifecycle management, and investment performance. Adjacent teams handle business strategy and planning, vendor oversight, investment compliance, and investment reporting for MassMutual’s Board & Investment Committee.

The Impact and Key Responsibilities:

Lead MassMutual’s investment performance measurement, attribution, and reporting function for a $250B+ General Investment Account (GIA). In this role you will be on the starting line to help influence, design and implement a state-of-the-art performance measurement and attribution capability. This senior leadership role requires strategic planning, influence, executive visibility, and the opportunity to transform performance analytics and attribution capabilities for a prestigious insurance company.

• Evolve existing practices and refresh methodologies, assumptions, and models to introduce new and industry best practice approaches for presenting performance across products, asset classes, and instruments.
• Lead strategic platform rationalization and evaluate performance engines to enhance analytics.
• Provide technical expertise in portfolio management, finance, capital markets, and investment performance reporting, guiding decisions to align with market standards.
• Contribute to portfolio reporting and attribution by applying experience across asset classes and investment strategies, ensuring liability-driven investment strategies and ALM models are accurately derived and validated.
• Collaborate directly with portfolio managers and lead teams to achieve strategic alignment across functions, simplifying complex income and return objectives under liability constraints while maintaining precision and accuracy in reporting.
• Manage the evolution of the program to maximize total-portfolio view and coverage for GIA reporting, expanding capabilities important to investment team members.
• Help develop a long-term roadmap to unlock value and greater ROI for the Performance program, including performance monitoring as a compensating control for financial reporting.
• Help drive the development of reporting standards for leadership and Board materials, framing investment successes, market impacts, and risk-adjusted performance drivers.
• Help with the design of data integration between IBOR/ABOR systems and performance engines to optimize data validation, reporting efficiency, and portfolio transparency.
• Lead strategic initiatives to align performance reporting with insurance industry practices, NAIC classifications, and risk-based capital requirements, ensuring compliance and strategic flexibility.
• Serve as a trusted advisor to the CIO and Senior Leadership Team, influencing investment strategy communication and Board-level reporting.

The Minimum Qualifications

• Bachelor’s degree in STEM, Finance-Accounting, Actuarial Science, or related field.
• 10+ years in investment management with progressive experience focusing on performance measurement, attribution, and reporting.
• 5+ years in leading teams and/or investment strategy and decision-making for an asset owner, allocator or investment advisor, in a role focused on: investment performance, attribution and analysis; portfolio management; product management or research; portfolio strategy or securities research [investment selection].
• Experience with liability-driven investment strategies, including ALM frameworks, duration matching, and immunization techniques.
• Experience designing, building, and calibrating investment return, valuation, or risk models for capital allocation in multi-asset portfolios.
• Advanced Excel and quantitative modeling; familiarity with GIPS® standards and compliance; strong understanding of risk-adjusted return metrics (TWR, IRR, Brinson attribution, factor attribution).
• Ability to integrate cash flow projections and liability schedules into performance analytics; can source index and reported market yields or returns as benchmarks, model, select “best-fit,” and defend rationale in Q&A with investment professionals.
• Deep knowledge of fixed income, structured credit, private credit, and alternative investments; understanding of insurance asset management and regulatory frameworks; working knowledge of NAIC and statutory accounting preferred.
• Expertise in designing attribution models that incorporate liability benchmarks; ability to optimize portfolios for duration and convexity matching; strong leadership and stakeholder engagement across investment, actuarial, and risk teams.
• Proven ability to establish and maintain strong relationships with peers and key partners throughout the organization and in their external, professional networks.

Familiar with full spectrum of geographic and credit risk demographics: IG, HY, and Distressed; NA, EMEA, APAC; Developed or Emerging Markets.

Technical Skills Covering:

• Multi-Asset (total portfolio) Total-Return Presentation and Public Market Benchmark Selection
• Relative-Spread, Relative-Yield, and Relative-Market/Index Return Comps (Alts-Benchmarks)
• Bond-Factor Analytics (and to a lesser extent, Equity-Factors)
• Duration-Adjusted Return Modeling
• Portfolio Hedge Attribution: Global Asset-Country and FX Risk; Key-Rate Risk: Default Risk

The Ideal Qualifications

• Master’s degree in STEM, Finance, Quantitative Analytics, or MBA; CPA or actuarial credentials for ALM depth a plus.
• CFA, CIPM or equivalent designation strongly preferred; CAIA or FRM a plus.
• Deep familiarity with Global Investment Performance Standards (GIPS®); experience managing GIPS verification and composite construction for liability-driven portfolios.
• Proven ability to implement automation for performance and ALM reporting; experience with data governance and integration of liability projections into performance dashboards.
• Experience configuring, and testing platforms integrated across the investment ecosystem, such as Performance Engines (SS&C Advent Geneva/APX, Eagle Performance, Clearwater Analytics), Portfolio Management and IBOR Platforms (BlackRock Aladdin, SimCorp Dimension, Charles River IMS), ALM & LDI Tools (Bloomberg PORT, proprietary actuarial systems, Beacon), and Instrument Cashflow and CP-Credit Risk Modeling Services (Intex, Moody’s, S&P).
• Experience implementing BlackRock PBOR

Experience with majority of investments or instruments in: Gov & Corporate Debt, Bank Loans, PE Sponsor and Non-Sponsored Mid-Market Loans and Private Credit, Commercial & Residential Real Estate Debt, Consumer/Retail and Real Estate ABS, Structured ABF, Structured Credit, CLOs/CDOs, Municipal Bonds, Private LP’s, Direct-PE.

Technical Skills Covering:

• Private Equity & Equity-Pacing Models
• Cash-Weighted Returns (IRR and realized-CF holding-period yield)
• Capital-Multipliers (for closed & evergreen portfolios/private-alts strategies)

#LI-LC1

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• Specific Responsibilities Duties are listed based on the estimated % of time Responsibilities Acts as the Ergonomic Specialist for corporate and field locations.
  
• Conducts on-site and telephonic assessments of employees' workstations as needed to address discomfort and reduce the risk of injury.
  
• Coordinates companywide network of safety representatives including recruitment recognition and creation and implementation of a robust communications strategy.
  
• Serves as company champion driving this initiative.
  
• Keeps records of ergonomic discomfort and at work injuries to ensure safety/ergonomics issues are addressed to completion and to provide data for Safety Program improvement efforts.
  
• Proactively develops and implements strategies and techniques to reduce ergonomic discomfort workers' compensation cases and absenteeism.
  
• Enters and maintains accurate LOA data into the appropriate databases to ensure compliance with absence management laws.
  
• Coordinates with internal IT Department when needed to restore access for employees who have returned from leave.
  
• Generates letters to employees on leave informing them of their rights and responsibilities under the Americans with Disabilities Act (ADA).
  
• Assists the employee and supervisor in return-to-work placement to support stay at work/return to work initiatives.
  
• Initiates ergonomic referrals to accommodate a physical restriction and assist in returning the employee to work.
  
• Responds to incoming team emails queue calls voice mails and faxes with first call resolution.
  
• Maintains copy of all communications in employee's file.
  
• Sends manager surveys to leaders whose employees recently returned to work.
  
• Analyzes responses to provide recommendations.
  
• Contacts managers who request follow up call.
  
• Provides guidance and procedural practices to internal and external partners to collaborate and assist in the daily operations of the LOA department including statutory state wage confirmation requests and all other leave and wage verification requests.
  
• Assists in the development of reports and tools to partner with Benefits and HR partners to make decisions concerning employment status and program enhancements.
  
• Initiates test plan as needed for Oracle HRIS system updates.
  
• Utilizes various Business Objects reports to identify necessary updates and coordinate reporting changes with the HR systems support group.
  
• Submits weekly membership file/eligibility lists to disability vendor and ensures the accuracy of the reports that are used as the basis for wage replacement to employees on LOA.
  
• Keeps abreast of legislative changes and industry trends in the disability and leave management administration.
  
• Maintains Absence Management employee and supervisor communications resource tools and check lists which include but are not limited to template letters and the company intranet.
  
• Oversees Driver Safety Program and other health and safety initiatives.
  
• Works cross-functionally within wellness and safety team including implementation of programs and events and processing of workers compensation claims.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Experience in leave of absence management including the Americans with Disabilities Act (ADA) and state/federal family leave provisions.
  
• Preferred 2 years of experience in welfare benefits or general HR experience.
  
• Preferred 1 year of experience in safety and ergonomics.
  
• Preferred Skill/Ability Strong verbal communication and listening skills.
  
• Demonstrated analytical skills.
  
• Demonstrates project management skills.
  
• Excel Word and Oracle experience.
  

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• Desired License/Certification Certified Office Ergonomics Evaluator- 1 year preferred
  

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The Warehouse Worker Driver Check In is responsible for processing the end of day activity with drivers returning to the warehouse. 

• Process product returns and classifies for putaway
• Review product returns with drivers to ensure the correct return code is used
• Utilize AS400 to access information and Velocitor Middleware
• Determine if entire orders are being reshipped
• Update management on any issues discovered with driver paperwork or returns process
• Coordinate with Inventory Control to answer any questions on discrepancies or errors found
• Data Entry, report generation utilizing Excel and Word \ Various administrative duties with the ability to quickly grasp new PC applications
• Must have high-level attention to detail
• Maintain confidentiality of all SGWS business and comply with all company rules and regulations as outlined in the employee manual
• Perform other related duties as assigned

• 1 year of experience
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Must be at least 21 years of age

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 48lbs

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at

Expected to perform all the activities on the Factory Service Center Shipping & Receiving Team. Receives and ships all customer tools into and out of the Factory Service Center. Receives all customer returns and accurately enters customer and product information into various business platforms including JDEdwards, 360 Insight, or any other required business platform. Moves material to different locations in the building(s), utilizing various forms of material handling equipment including forklifts, hand trucks, two-wheel dollies or transfer truck. Evaluates customer returns for warranty, credit or repair as determined by company and department policies. Receives and ships all customer tools into and out of the Factory Service Center.

In This Role, Your Responsibilities Will Be:

* Receive tools sent to the factory service center from customers requesting a tool repair evaluation.

* Receive tools sent to the stock returns area from distributors requesting a credit.

* Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center. Put away parts into correct inventory locations.

* Package/box, label, and ship tools to customers and distributors accurately.

* Process/record all transactions in JDE, 360 Insight.

* Help walk-in customers with tool receipts and basic questions about the repair process.

* Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line.

* Evaluate condition of packaging and tool returned for stock credit. Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number. Determine whether the tool can be salvaged through repair or if the tool should be scrapped.

* Must have a good working or developing understanding of the entire product line.

* Good understanding of the various packaging sizes and understand limits of when the standard package can be substituted for another size.

* Supports receiving team at service desk counter, and interacts with customers in taking orders and providing feedback on the lead time in person.

* Receives tools for repair and customer returns at the standard daily and weekly pace set by the service center supervisor and management, without needing significant help from others.

* Information about tool received for repair that is entered into 360 with errors is relatively low and occurs within an acceptable amount of tolerance for the amount of training and experience with the product line.

* Parts and tools are put away into the correct inventory locations and errors are relatively low..

Who You Are:

* You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You build the customer relationships. You find ways to manage stress and pressure. You define issues and can map out a process.

For This Role, You Will Need:

* 1 year manufacturing or warehouse experience

* 1 year troubleshooting experience.

* Ability to interface with customers in person or via email communications.

* Ability to obtain a forklift license.

* Good oral and written communication skills.

* Working knowledge of computer applications.

* Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Preferred Qualifications That Set You Apart:

* 3 years manufacturing experience, preferably in shipping/receiving/warehousing.

* 1-3 years customer facing experience.

* Forklift License

Our Culture & Commitment to You:

The salary range for this role is $45,700 - 53,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.

LI-BS

At Wipfli, our people are core to everything we dothe catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

This role requires a hybrid work arrangement. At Wipfli, hybrid is defined as associates regularly work in a Wipfli office, from home and at client sites. The client sites can vary locally, regionally, or nationally depending on the industry alignment. Note that scheduled meetings at the client and in the office will require in-person attendance.

Responsibilities:

• Manage and coordinate tax compliance and advisory work for clients.
• Review Federal and Multi-State Partnership tax returns.
• Lead day-to-day client relationships, supporting partners with service execution and development of extended services.
• Consult on technical matters and special projects.
• Build relationships and communicate effectively with clients to provide superior service.
• Participate in business development efforts, working with partners and marketing professionals to target and build relationships with prospects.
• Manage, train, and develop staff, and participate in the performance review process.
• Respond to requests from clients and firm associates in a timely, accurate, positive, and professional manner.
• Prepare client communications pertaining to engagement planning and requests.
• Prepare individual, business, and fiduciary tax returns and projections as directed by engagement leaders.
• Communicate with engagement leaders regarding open items or other important matters in a timely manner.
• Adhere to prescribed budgets and deadlines.
• Develop technical competency and consult on various tax matters, primarily in Sub-chapter K-Partnership taxation; utilize tax-related software to prepare and process returns and research tax matters.

Additional Responsibilities:

• Attain industry-specific expertise through CPE, firm/industry group events, webinars, etc.
• Review tax-related information, including tax provisions, depreciation schedules, property tax returns, etc.
• Lead multi-disciplined client service teams for account planning.
• Recognize potential issues and/or opportunities in engagements and discuss with engagement leader.
• Perform a limited number of tax return interviews as needed.
• Provide technical assistance to clients.

Qualifications:

• Bachelor's degree in accounting or an equivalent combination of education and experience.
• CPA certification, or progress towards obtaining, preferred in the respective state in which they are practicing.
• At least 3 years of job-related experience.
• Subject matter leader in similar accounting and/or tax services.
• Management and/or mentoring experience with other staff members.
• Experience making recommendations to management.
• Prior public accounting experience desired.

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at .

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $85,000 to $128,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.

\"Wipfli\" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Under the leadership of the Assistant General Manager, Operations (AGMO), the Specialized Operations Associate Supervisor is responsible for leading, training and supervising the daily operations of the General Office, Jewelry Department, and the Returns Desk (select locations), including tracking and maintaining financial reporting.

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV's, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

• Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Supporting the AGMO and corporate team with cross-functional training of specialized operations team,
• Assist in the implementation of policies and best practices, makes recommendations to Management team
• Proactively partner with AGMO and corporate team on weekly/monthly workload
• Motivate team to meet results; make recommendations to Management for hiring, firing and promotion decisions
• Assist managers and associates on the selling floor as necessary
• Following up on reporting, outstanding invoices, and escalated issues to resolve

• Ability to drive profitability through execution of SOA KPIs
• Comfortable with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management
• Ability to lift cartons (up to 50lbs), climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time (including medical, vision and dental).
• An amazing discount

The starting rate for this position is between $50,963.31 - $55,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.

Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.  

Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times. 

Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.

Communicate any problems or special needs from customers to store management. 

Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately. 

Ensure fuel tank is filled and lock and secure vehicle at end of day's business. 

Clock in/out according to company policy. 

Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc. 

May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service)

All other duties as assigned. 

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Ability to quickly match alphanumeric sequences.

Strong interpersonal communication skills.

Ability to adapt quickly and effectively to changing delivery situations.

Driving record must meet the standard set in the company's 14/18-point record system.

Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.

Familiar with automotive parts.

Ability to operate other light store equipment.

Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call (8 option , and provide your requested accommodation, and position details.