Ebsco Information Services Jobs in Usa

23,473 positions found — Page 12

Customer Service Rep(09418) - 2816 SH 121
✦ New
Salary not disclosed
Lewisville, TX 8 hours ago
Customer Service Rep

This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the store and we need more great team members to accomplish this. We are looking for highly motivated applicants who rise to the occasion when business demands. A competitive nature is a must. We are searching for qualified customer service representatives with personality, people skills, and a desire to serve. We are very flexible with hours and can accommodate a schedule that requires only 1 shift per week or as many as 5-6 shifts per week. Both daytime and evening shifts are available.

Many of our team members began their careers as delivery drivers or customer service representatives and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager of Corporate Operations or Franchisee, our stores offer a world of opportunity.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Being the best pizza delivery company in the world and every neighborhood requires exceptional team members working together. At Domino's Pizza, our people come first!

You must be 16 years of age or older General job duties for all store team members:

  • Operate all equipment
  • Stock ingredients from delivery area to storage, work area, and walk-in cooler
  • Prepare product
  • Receive and process telephone orders
  • Complete any required paperwork
  • Clean equipment and facility daily
  • Maintain store equipment

Orientation and training provided on the job. Training will focus on:

  • Taking orders
  • Labeling boxes
  • Making pizzas

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

permanent
Patient Service Representative
✦ New
Salary not disclosed
Golden, CO 8 hours ago
Patient Service Representative

Health Images Denver West is looking for a Patient Service Representative to join our team in Lakewood! Position Pay Range $18.40 - $22.81. This position requires attendance of a 2-week, mandatory training at our Diamond Hill location in Denver.

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.

2. Provides a friendly and warm greeting to all patients and/or providers.

3. Checks scheduled patients in/out and ensures proper documentation is received from patient.

4. Collects co-pays, co-insurance, and deductible if necessary.

5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.

9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).

13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

14. Monitors waiting room to avoid extended wait time and to assists patients as needed.

15. Requests orders and processes new/same-day requests.

16. Requests all patients complete a satisfaction survey after their exam.

17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

One plus year of experience providing exceptional customer service healthcare environment preferred

Detail oriented, self-motivated, a problem solver and a team player

Ability to navigate multiple computer screens and browsers quickly and accurately

Ability to excel in a very fast-pace team environment

Ability to continuously "exceed" company and customer expectation

Strong communication skills & professional demeanor

Education/Certifications:

Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications:

None required for this position.

Compliance:

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits:

Health Benefits: Medical/Dental/Vision/Life Insurance

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

permanent
Convenience Store Customer Service Representative - Fisher Rd.
✦ New
13.25
Columbus, OH 8 hours ago
Convenience Store Customer Service Representative - Fisher Rd.

OH Columbus 1124 - Columbus, OH 43228

Overview

Salary Range: $13.25 Hourly

Level: Entry

Position Type: Customer Service Representative Convenie

Job Shift: Any

Description

CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE

As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer service.

Major Job Activities

  • Provide exceptional, fast, efficient, and friendly service.
  • Handle money and complete transactions.
  • Stock merchandise on sales floor and in coolers.
  • Work with other store employees as a member of the BellStore Team.
  • Maintain clean facilities and work environment
  • Other duties as assigned by Store Management
  • Standing 90%
  • Lifting up to 40# - for stocking shelves, coolers, back room - daily
  • Reaching daily (above head cigarette racks, storage shelves, etc.)
  • Bending daily (down and side to side)
  • Pushing brooms, mops, dolly on wheels daily
  • Pulling cart daily
Qualifications

Outgoing, able to work pleasantly with the public

Ability to work shifts, holidays, and weekends.

Honest and dependable

Reliable transportation and phone communication

Physical Requirements

Standing 90%

Lifting up to 40# - for stocking shelves, coolers, back room - daily

Reaching daily (above head cigarette racks, storage shelves, etc.)

Bending daily (down and side to side)

Pushing brooms, mops, dolly on wheels daily

Pulling cart daily

permanent
Sr. Client Service Specialist - Weekend Night Shift
✦ New
Salary not disclosed
Justin, TX 8 hours ago
Sr. Client Service Specialist - Weekend Night Shift

Job Category: Client Services

Location: Justin, TX 76247, USA

Description

Essential Job Functions:

  • Responds to orders, general client inquiries, invoice questions and client complaints.
  • Records consistent problem areas
  • Resolves issues with orders, delivery dates or service.
  • Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
  • Responses are predominately routine but may require deviation from standard procedures
  • Other duties as assigned

Other Skills & Abilities:

  • Client Service skills
  • Quality Focus
  • Problem Solving
  • Freight Forwarding Knowledge
  • Documentation Skills
  • Listening
  • Resolving Conflict
  • Ability to Multi-task

Physical Requirements:

  • Job may require extended sitting or standing, use of standard office equipment.

Education & Experience:

  • High School Diploma or GED
  • 2-4 years client service experience

Certifications and Licenses:

  • Professional certification may be required in some areas

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
  • Employee Discounts
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

permanent
Tire Service Technician - Horizon Ridge
✦ New
Salary not disclosed
Henderson, NV 8 hours ago
Tire Technician Part-Time Horizon Ridge

The Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire. Our Tire Technicians repair, install, and maintain tires on cars, trucks, and commercial vehicles. At Discount Tire, we commit to growing our employees and routinely promote from within.

A Part-Time Tire Technician at Discount Tire performs the following duties, including but not limited to:

  • Install new tires and wheels
  • Perform maintenance on tires, including rotations, balancing, repairs, and cleaning
  • Rewarding Career Path to Management
  • Follow safety guidelines and best practices
  • Participate in hands-on, on-the-job training
  • Provide a world-class customer service experience

What We're Looking For:

  • Must have an upbeat outlook
  • Must be dedicated and reliable
  • Must be coachable and trainable
  • Must be able to lift a minimum of 50 lbs.
  • Must enjoy and excel in a team environment
  • Must be able to function well in a physically demanding environment

What We Offer:

Discount Tire is committed to supporting our employees. We continually assess our benefit offerings and the needs of our employees to ensure we offer the support our employees need, personally and professionally.

Part-Time Benefits:

  • Paid Training
  • Competitive Pay
  • Weekly Paychecks
  • 401(k) Retirement Plan
  • Employee Referral Bonus
  • Employee Assistance Program
  • Educational Assistance Program
  • Exclusive Employee Discount Program

Discount Tire stands by our Veterans. We are proud to say that we are a Veteran-Friendly organization.

Glassdoor names Discount Tire as one of the Best Places to Work in 2018, 2019, 2020, and 2021.

At Discount Tire, we are dedicated to helping our employees reach their full potential and achieve their career goals. Our comprehensive mentoring program is designed to provide the support, knowledge, and skills needed to succeed and grow within the company. We are committed to promoting from within and investing in the development of our employees. With our strong emphasis on the principles and standards that define who we are as a company, you will have the opportunity to build a lucrative and fulfilling career at Discount Tire. In fact, all our store managers started in our stores and have progressed through the ranks thanks to our commitment to coaching and mentoring our people. Join us and see where your career can take you.

In 1960, Bruce T. Halle founded the first Discount Tire in Ann Arbor, Michigan. Starting with an inventory of only six tires, Halle grew his store by cultivating connections to the community and honoring relationships with customers and employees. Through respect, fairness, and a willingness to always pay it forward, Halle transformed his store into a thriving, responsible business.

Today, Discount Tire is America's largest independent tire and wheel retailer. Our 1,100+ locations across 37 states provide a wide range of product choices, affordable pricing, and expert staff. More importantly, all our stores offer the individual customer focus and warm personal touch you'd expect from a neighborhood store. In the spirit of the first Discount Tire store, we maintain commitments to mutual respect and fairness for all through community engagement and responsible growth.

Discount Tire continues to prosper because of the vision that lives and thrives in the hearts of our employees, from the store level to the corporate level. Visit one of our stores today and experience the values that make Discount Tire the nation's most trusted tire and wheel retailer.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

permanent
Remote Customer Service Specialist
✦ New
Salary not disclosed
Toledo, OH, Remote 8 hours ago
Remote Customer Service Specialist

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

Respond to customer inquiries via phone, email, and chat with professionalism and care

Help customers with orders, shipping questions, product details, and troubleshooting

Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams

Keep accurate records of customer interactions using CRM

Proactively follow up on customer needs and ensure satisfaction

Maintain up-to-date knowledge of ForgeFit's product lines and service policies

1+ years of experience in a customer service, support, or client-facing role

Strong communication and problem-solving skills

Ability to stay organized and manage multiple priorities

Comfortable using CRM or support tools

A positive attitude and genuine desire to help others

Interest in fitness or familiarity with gym equipment is a plus

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, vision, 401k, and paid time off

100% remote work with a collaborative and supportive team

Ongoing training and opportunities for career growth

The chance to support a brand that makes a real impact in the fitness world


Remote working/work at home options are available for this role.
permanent
Customer Service Rep/Expediter (06342) - 1280 Grant Street
✦ New
🏢 Domino's Pizza
Salary not disclosed
Denver, CO 8 hours ago
Customer Service Rep/Expediter

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Job Description

About The Job

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

Advancement

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Summary Statement

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Job Requirements

You must be 16 years of age or older.

General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.
  • Expedite orders to delivery vehicles and carryout customers.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

  • Exposure to:
    • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
    • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
    • Sudden changes in temperature in work area and while outside.
    • Fumes from food odors.
    • Exposure to cornmeal dust.
    • Cramped quarters including walk-in cooler.
    • Hot surfaces/tools from oven up to 500 degrees or higher.
    • Sharp edges and moving mechanical parts.

Sensing

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

permanent
Field Services Lead OS - EPU Projects- Multiple locations (Ottawa)
Salary not disclosed
Ottawa, Illinois 3 days ago

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.


Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position

Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.


Primary Duties and Accountabilities

  • Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
  • Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
  • Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
  • Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
  • Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.

Minimum Qualifications

  • Bachelor's degree and 5 years of related experience OR
  • Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
  • Associate's degree with 7 years of related experience OR
  • High school diploma/GED with 9 years of related experience
  • Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects

temporary
Restaurant Guest Service Manager (Restaurant Assistant Manager), $72,000 - $96,500
Salary not disclosed
Kapolei, Hawaii 3 days ago
Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being a strong leader means more than just managing a team of employees. It means being inspiring, supportive, motivational, fair, honest, approachable, and compassionate. Are you ready to join this team and make an impact?

As a Restaurant Assistant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.

This position reports to the Food & Beverage Manager.

This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.

Please apply if you have:
Proven two years of Restaurant management experience
Previous revenue responsibility of $1M annually
Knowledge of financial aspects of an operation
Demonstrated passion of guest service and cast development
Demonstrated ability to improve operational processes and efficiencies
Demonstrated strong partnering, organizational, and decision-making skills
Demonstrated focus on continuous improvement
Proven computer skills
Demonstrated ability to develop, teach and work with a diverse team
Ability to work in a rapidly changing environment

It would be nice if you have:
Demonstrated knowledge of wine and spirits
Sommelier certification
Proven 2 years of leadership in a AAA four or five diamond rated restaurant
Multi-lingual Japanese/English speaking
Current or previous experience in Hawaii

REQUIRED EDUCATION
High School degree or equivalent

DESIRED EDUCATION
Bachelors degree or equivalent

Our Benefits : Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in Hawaii is $72,000 to $96,500. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
by Jobble
Not Specified
Injury Adjuster - Exceptional Member Service Excellence (SAN ANTONIO)
✦ New
🏢 Usaa
Salary not disclosed
San antonio, TX 1 day ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.

This hybrid role requires an individual to be in the office 3 days per week. This position will be based out of the following locations: San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

  • Identifies and handles existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.

  • Identifies, confirms, and makes coverage decisions on soft tissue claims.

  • Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

  • Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

  • Provides advice and sets expectations into next steps to members.

  • Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.

  • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

  • Supports workload surges and/or Catastrophe Operations as needed.

What you have:

  • High School Diploma or General Equivalency Diploma.

  • 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.

  • Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.

  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:

  • 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.

  • 1 year auto physical damage or total loss experience.

  • Ongoing Professional Development with a focus on Insurance.

  • Bachelors’ Degree or higher.

  • US military experience through military service or a military spouse/domestic partner.

Compensation Range: The salary range for this position is: $57,970 - $103,870.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Not Specified
jobs by JobLookup
✓ All jobs loaded