Ebsco Information Services Address Jobs in Usa

23,926 positions found — Page 2

Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 5 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
French Customer Service Agents
Salary not disclosed
Nashville 3 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 3 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
Customer Service Representative
✦ New
Salary not disclosed
Fairfax, Virginia 11 hours ago

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • World Class Training opportunities through our Experts University
  • Career Development opportunities

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:

  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Not Specified
Service Writer Advisor
Salary not disclosed
Buda, Texas 4 days ago
Job Description

Job Description

Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.

Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.

Company Description

Family owned Commercial Fleet repair company.
Not Specified
Member Services Coordinator
✦ New
Salary not disclosed
Lexington, KY 1 day ago
Join Our Team as a Member Services Coordinator! Are you ready to embark on a rewarding career journey with AMR Management Services? We're on the hunt for a dynamic and enthusiastic Member Services Coordinator to join our vibrant team in Lexington, Kentucky! If you're passionate about delivering top-notch service and thrive in a fast-paced, hybrid work environment, this opportunity is perfect for you.

What You’ll Do As a vital part of our team, you'll support 3-4 association clients, ensuring seamless coordination and support of members and conferences and events.

You'll be the go-to person for managing our member databases, assisting with client communications, and handling various on-going projects.
Not Specified
Financial Service Analyst
🏢 Axelon Services Corporation
Salary not disclosed
San Francisco 6 days ago
Summary: Schedule: Monday to Friday, PST.

2-3 onsite days per week at 1855 Folsom St in San Francisco.

Responsibilities: Manage daily operation of the Payment Plus virtual pay program.

Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.

Assist with Payment Plus and Card Programs campaigns.

Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.

Research invoices/vouchers to resolve payment issues.

Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.

Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.

Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.

Work with end users to determine needed system changes and translate them into coherent timing solutions.

Provide continual training to end users on Corporate Card and Procurement Card programs and system features.

Troubleshoot and provide solutions for any system problems or bugs.

Provide excellent customer service to departmental users and vendors.

Ensure work queues are managed within Service Level Agreements (SLA).

Create and run departmental reports for operational monitoring and ad-hoc analysis.

Perform other AP and Card Programs related duties as assigned.

Requirements: At least 5-10 years of experience in the Accounting and Finance field.

Fluency in written and spoken English.

Strong Excel and data analysis skills.

Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).

Required Skills: Excellent written and verbal communication.

Strong attention to detail.

Strong analytical and reporting skills.

Good reading comprehension skills.

Ability to handle sensitive situations with tact.

Bright, quick learner.

Preferred Skills: College degree preferred.
Not Specified
Director Financial Services Sales
Salary not disclosed
West Des Moines 6 days ago
Director Financial Services Sales The Director Financial Services Sales is responsible for recruiting, developing, and leading a team of life, annuity, investment, and fiduciary professionals, including Wealth Management Advisors (WMAs) and Wealth Management Consultants (WMCs).

This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.

We deliver on our promise every day to protect livelihoods and futures.

We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.

Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.

Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.

Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.

Align sales and marketing strategies by working closely with executive leaders and field leadership.

Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.

Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.

Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.

Serve as the primary liaison with mutual fund and managed‑money partners.

Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.

Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.

Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.

Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.

Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.

FINRA Registered Representative Series 7 & 24 and 65/66.

CFP preferred.

Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.

Excellent communication and organization skills as well as the ability to maintain confidentiality required.

Strong customer service and public relations skills required.

Experience managing in a highly matrixed organization is preferred.

Extensive travel required and valid driver's license.

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.

Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.

For example, we are not considering candidates with OPT status.
Not Specified
Service Technician
✦ New
🏢 Axelon Services Corporation
Salary not disclosed
Arlington 1 day ago
Duration: 3 Months Summary: Service Technicians provide services and repairs across various industries including automobiles, computers, and appliances.

Responsibilities: Perform routine maintenance such as oil changes, tire rotations, changing filters, or fuses depending on the industry.

Install products, which may include appliances, security systems, or heating and cooling units.

Test installations and provide instructions to clients on proper use of machinery.

Fix defective or broken products, which often involves replacing faulty or worn-out parts.

Use diagnostic tools to identify issues and either fix the problem or order necessary parts for repair.
Not Specified
Non-Clinical - Information Technology/Analyst
✦ New
🏢 Axelon Services Corporation
Salary not disclosed
New York 11 hours ago
Monday-Friday 830a-5p.

Bachelors or equivalent exp (required).

Degree or major in Computer Science (preferred).

1-2 yrs of previous work related exp (preferred).

Excellent analytical, problem solving, written & verbal communication skills.

Strong customer service skills (required).

Knowledge in Operating Systems and Databases: Microsoft Office Suite, Project, Visio, UNIX, Oracle, SQL, New HL7V (preferred).

Knowledge in Operating Systems and Databases: Microsoft Office Suite, Project, Visio, UNIX, Oracle, SQL, New HL7V (preferred).

JC 12142
Not Specified
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