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The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.
This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.
Principal Duties and Responsibilities
•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.
•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.
•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.
•Develop processes to identify emerging issues and engage the appropriate teams.
•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.
•Manage executive communications on high profile issues.
•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.
•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.
Minimum Requirements/Qualifications
•Bachelors' degree or higher
•Minimum 5 years online operations experience within a multichannel environment
•2+ years managing FTE, vendors or contractors for performance
•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities
•Ability to think strategically and add value to the business
•Highly motivated with the ability to function independently and solve problems
•Strong verbal and written communication skills
•Strong leadership skills, with the ability to motivate, mentor and develop other team members
•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
** Please note: applicants must hold U.S. Citizenship/Green Card to be considered for this role **
Role: IT Manager, Infrastructure Services
Compensation Range: $140,000-150,000 + Benefits
Location: Nashville, TN
Work Schedule: On-site 5 days per week
Industry: Retail
About the Role
Our client is a rapidly evolving, multi‑site organization in the retail/industrial sector and is seeking a Manager of Infrastructure Services to lead the overall strategy, operations, and continuous improvement of the company’s IT infrastructure.
This leader will oversee all core infrastructure functions, including networking, servers, storage, cloud services, end‑user computing, voice systems, and security, while partnering closely with a third‑party MSP for day‑to‑day delivery. The role requires a hands‑on, seasoned infrastructure professional who can operate as both a technical expert and a strong operational leader.
This is a high‑impact position with significant visibility across the organization and the opportunity to guide the company through major modernization and cloud‑migration initiatives.
Key Responsibilities
Infrastructure Leadership & Strategy
- Assess the organization’s infrastructure landscape and develop recommendations to strengthen stability, scalability, and performance.
- Provide regular updates to leadership on system health, risks, and improvement opportunities.
- Define and manage service levels, operational standards, and performance expectations across infrastructure services.
Team & Vendor Management
- Lead and mentor the Infrastructure team, overseeing workloads, performance, development, and resourcing.
- Manage and hold the third‑party MSP accountable for high‑quality delivery across support, network operations, and systems administration.
- Oversee vendor and contract management, including licensing, renewals, and selection of new partners.
Systems & Network Administration
- Direct the design, implementation, and maintenance of company‑wide infrastructure, including network, servers, storage, backups, cloud platforms, and voice systems.
- Ensure strong availability, disaster recovery readiness, and security controls across all infrastructure components.
- Partner with application and business teams to ensure infrastructure meets evolving technical and operational needs.
Operational Excellence
- Establish and monitor infrastructure KPIs, including uptime, performance, and service delivery metrics.
- Drive continuous improvement by applying industry best practices across configuration, monitoring, patching, and lifecycle management.
- Resolve operational and technical issues, addressing root causes across people, processes, and technology.
Cross‑Functional Collaboration
- Partner with leaders across IT and the business to support project delivery, integrations, and system enhancements.
- Provide technical consulting and guidance on major organizational initiatives.
- Assist in developing and managing the infrastructure budget and capital planning.
Qualifications
Required
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 10+ years of experience in IT infrastructure spanning networking, servers, storage, cloud, and end‑user computing.
- At least 3 years of experience managing technical teams in an enterprise environment.
- Strong understanding of LAN/WAN architectures, server technologies, virtualization, storage systems, wireless, and endpoint technologies.
- Experience managing MSPs, vendors, contracts, and licensing.
- Advanced proficiency with Microsoft tools including MS Office, Outlook/Exchange, and general project‑management applications.
- Excellent communication and interpersonal skills — able to work effectively with both technical and non‑technical stakeholders.
- Ability to convey complex technical concepts in a clear, concise manner and provide effective training where needed.
Preferred
- Experience supporting a distributed, multi‑site environment.
- Knowledge of cloud platforms (Azure preferred) and hybrid infrastructure models.
- Familiarity with ITIL practices and service‑management workflows.
Working Environment
- Standard office environment with occasional travel to distributed sites.
- Fast‑moving, transformation‑focused organization with opportunities for major impact and leadership visibility.
Job Title: IT Manager, Infrastructure Services
Location: Nashville, TN
Job ID #: 510786663
Category/Area of Expertise: Co-Ops
Job Requisition: 455455
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Distribution & Transportation (5159006)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Co-op Program Overview:
Get an insider view of the fast-changing grocery retail industry while developing relevant business, technical and leadership skills geared towards enhancing your career. This paid Co-op experience is an opportunity to help drive business results in an environment designed to promote and reward diversity, innovation and leadership. Our mission is to create impactful early talent programs that provide cohorts with meaningful project work, learning and development sessions, and mentorship opportunities.
- Applicants must be currently enrolled in a bachelor's or master's degree program. Applicants must be currently authorized to work in the United States on a full-time basis and be available from July 13, 2026 through December 4, 2026. We have a hybrid work environment that requires a minimum of three days a week in the office. Please submit your resume including your cumulative GPA. Transcripts may be requested at a future date.**
- Approximate 6-month Co-op session with competitive pay
- Impactful project work to develop your skills/knowledge
- Career assistance & mentoring in obtaining full time positions within ADUSA
- Leadership speaker sessions and development activities
- One-on-one mentoring in your area of interest
- Involvement in group community service events
- Networking and professional engagement opportunities
- Access to online career development tools and resources
- Opportunity to present project work to company leaders and gain executive visibility
Department/Position Description:
The IT Solutions Engineering department for Distribution and Transportation is responsible for designing, delivering, and supporting the technology platforms that power our supply chain operations. Our team develops and maintains warehouse management systems, transportation solutions, and integration platforms to ensure goods move efficiently and reliably through the network. By combining technical expertise with deep business knowledge, we enable automation, scalability, and resilience across distribution centers and logistics operations, ensuring that IT solutions align with business priorities and drive operational excellence. This co-op is a great opportunity to learn how IT powers large-scale supply chain operations. As part of the IT Solutions Engineering team, you'll work closely with experienced engineers who will guide you through real-world projects in warehouse and transportation systems. You'll get hands-on experience with troubleshooting, system testing, and documenting solutions, while gaining valuable insight into how technology keeps our distribution network running smoothly.
Qualifications:
- Working towards a degree in Computer Science, Information Systems, Supply Chain Management, or related field.
- Familiarity with at least one programming or scripting language (e.g., Java, Python, SQL) through coursework or projects
- Understanding of systems analysis, databases, or software development lifecycle from academic or internship experience
- Strong problem-solving skills and the ability to troubleshoot technical issues methodically
- Effective communication and collaboration skills, with eagerness to learn from peers and contribute to team discussions
Individual cohort pay rates vary based on location, academic year, and position.
ME/NC/PA/SC Salary Range: $20.90 - $35.70
IL/MA/MD Salary Range: $22.80 - $37.30
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
About the Company & Role
A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.
Responsibilities
- Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
- Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
- Support vendor contracting processes and procurement initiatives across global business units.
- Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
- Contribute to the development of internal legal resources, including templates and negotiation guidelines.
Required Qualifications
- J.D. from an accredited law school and active membership in a U.S. State Bar.
- Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
- Strong understanding of supplier-side contracting.
- Ability to manage multiple priorities and work independently in a high-volume environment.
- Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.
A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.
- Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
- M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
- Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
- Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
- Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
- Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.
This role is onsite 3-4 days a week.
Are you an experienced Prin IT Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Prin IT Business Analyst to work at their company in Fridley, MN.
Position Summary: Looking for a business analyst to help with early engagement with the Neuromodulation business. Help to understand the business problem, look at solutions to solve the problem, and define the value to the business. Define business requirements for the solutions. Work with corporate IT to review existing solutions and vendors for fit to business requirements. Develop solution options and approaches for implementation.
Primary Responsibilities/Accountabilities:
- Responsibilities may include the following and other duties may be assigned. Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value. Work with data sets to define use cases to improve products, processes and/or services. Collaborates with Business Partner (BP), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes. Determine and document business problems and identify solutions internally and externally to solve business problems. Develop plan and technical resources necessary to implement solution. Work with others to finalize timeline to implement. Functional Skills: Ability to analyze data and trends in order to develop software recommendations to solve business problems, develop a plan to implement solutions. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication. Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools.
- PECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
- DIFFERENTIATING FACTORS Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
- Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area. Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation.
- Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems. Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making. Leadership and Talent Management:
Qualifications:
- Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
- Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience. May have broad knowledge of project management.
- Requires 7+ years of experience with a Bachelor's Degree or 5+ years of experience with an advanced degree or 12+ years of experience with a High School Diploma or equivalent.
- Business analysis or Solution Architecture experience
- Taking an undefined business problem through to a solution
- Researching technology options and fitting them to business needs.
We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.
This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.
This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.
Contract Details:
- Duration: 12 months
- Work Type: Onsite (Worcester, MA)
- Pay: Competitive hourly rates (W2 or C2C available)
Key Responsibilities:
- Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
- Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
- Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
- Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
- Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
- Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
- Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
- Install and support Acronis and NuGenesis software on laboratory PCs.
- Provide support related to OSI PI / data historian systems as needed.
Required Qualifications:
- 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
- Strong experience with Excel, including macro development and troubleshooting.
- Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
- Experience supporting QC lab instruments, lab software, and Windows‑based systems.
- Hands‑on experience with Windows OS installations, upgrades, and system support.
- Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
- Strong problem‑solving, communication, and organizational skills.
Preferred Experience:
- Background in life sciences, pharmaceutical, or biotech environments.
- Prior experience supporting QC labs in regulated manufacturing settings.
- Experience with ITIL and GAMP frameworks.
- Exposure to Waters Empower, OSI PI, or similar data historian platforms.
- Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
- Knowledge of Python, Java, or SDLC concepts is a plus.
Education:
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.
Why This Role:
- This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Job Title: IT and Media Specialist
Reports to: Director of Wellness
FLSA Status: Part-time, up to 24 hours per week, flexible based on event schedules and logistical requirements.
Compensation: $17-20 BOE
Location: Onsite, 24 Tabor Crossing Longmeadow, MA 01106
Summary
Glenmeadow is seeking a tech-savvy IT and Media Specialist. This role helps Glenmeadow residents stay connected through technology and ensures smooth audio/visual operations for programs and events. This position requires a problem-solving mindset, an authentic desire to work with older adults, and a commitment to supporting meaningful community experiences.
Essential Duties and Responsibilities
Resident IT Support
- Provide hands-on assistance to residents with basic technology needs (e.g., smartphones, tablets, computers, email, video calls).
- Troubleshoot common hardware and software issues in a friendly, patient manner.
- Offer guidance on digital literacy and safe internet practices.
Event A/V Support
- Set up and operate microphones, speakers, projectors, and other A/V equipment for programs and events.
- Manage video recording and live streaming for select events.
- Coordinate with program staff to ensure smooth technical execution, including troubleshooting during events.
- Perform routine checks and maintenance on A/V equipment.
Knowledge Skills and Abilities
- Basic knowledge of IT troubleshooting (Windows, iOS, Android).
- Familiarity with audio/visual equipment and live streaming platforms.
- Strong communication and interpersonal skills
- Ability to work patiently with older adults
- Ability to lift and move equipment as needed
- Flexible schedule, including occasional evenings or weekends for events
Education and Experience
- Experience in senior living or nonprofit settings
- Knowledge of Zoom, YouTube Live, or similar streaming tools
- Basic video editing skills a plus
Title: IT Sourcing Leader
Location: NY 10016
Duration: 6 month contract to hire
Shift: M-F 9am-5pm (2x a week onsite)
Salary: $60-$70 hourly
Job Description:
Insight Global is seeking an IT Software Sourcing Leader for one of New York’s leading hospital systems. This role will partner with MCIT, IT Finance, Legal, and vendor leadership to align sourcing strategies with organizational goals, focusing on quality, innovation, cost savings, and efficiency. Key responsibilities include developing multi-year sourcing strategies, leading end-to-end RFx processes, managing vendor relationships, negotiating complex software agreements (including SaaS and perpetual licenses), conducting market and spend analysis, and driving cost optimization through TCO analysis. The position also involves risk management, compliance, and collaboration with cross-functional teams to ensure strategic alignment and operational excellence.
Required Skills & Experience:
- Bachelor's degree in business, Supply Chain Management, or a related field.
- 5+ years of strong experience in strategic sourcing with a focus on IT in any area: telecom, hardware, software, end user equipment, infrastructure, etc.
- Strong sourcing fundamentals (Strategic sourcing planning, vendor + end user relationship management, negotiation and contract management, market analysis, cost management, risk management)
Job Summary:
Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.
Duties:
- Assisting staff that are having difficulties with their computer
- Participating in the maintenance of several thousand laptops, desktops, and mobile devices
Desired Skills/Experience:
- 2+ years Support Desk experience or equivalent experience preferred
- Ability to create PowerShell scripts to automate tasks
- Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
- Ability to troubleshoot, research, and resolve challenging technical issues
- Have working knowledge of IT networking technologies
- Able to create and maintain documentation that can be used by others
- Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
- Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
- Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
- Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
- Capable of self-managing assignments with little supervision
- Able to complete tasks on-time, and report conflicting priorities
Benefits:
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.