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Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Home Infusion Solutions

Work Type: Full Time (Total FTE between 0. 9 and 1. 0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( ).

Pay Range: $20.19 - $31.80 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

This Specialty Billing Representative is responsible for managing billing and accounts receivable for the specialty pharmacy service line, including transplant, oncology, cystic fibrosis, infertility, and pulmonary therapies. This role ensures accurate and timely billing across medical and pharmacy benefit plans while maintaining compliance with payer and regulatory requirements. The position verifies insurance eligibility, reviews benefits, prepares routine billing reports, and prepares and manages monthly patient and payer statements. The Specialty Billing Representative processes and follows up on claim denials, underpayments, and overpayments to ensure appropriate resolution and reimbursement, and assists the pharmacy with Medicare audit-related billing information and patient balance collections.

Responsibilities

• Prepares and submits medical claims weekly for Oncology, Infertility, Cystic Fibrosis, Transplant, and Pulmonary therapies.
• Analyzes, resolves, and resubmits rejected or underpaid claims for payment.
• Identifies trends and recommends process improvement opportunities that will result in DSO reduction, superior collection rate and intervals, and reduced bad debt.
• Assists management with the training of new employees on all the outpatient pharmacy billing systems.
• Assists management and new employees on coding issues, payor contracts, and collection policies.
• Participates in special payer projects with management staff to ensure proper reimbursement per our contracts or patients' benefit levels.
• Interacts with patients and insurance carriers to resolve outstanding claims issues.
• Maintain a specified level of knowledge pertaining to new developments, requirements, and policies.
• Provides guidance to the pharmacy manager to ensure financial targets are met.

Other Information

Required Job Qualifications:

• Associate's degree from an accredited college or university.
• Minimum 3 years’ experience with specialty or home infusion pharmacy billing.
• Minimum 1 year of Medicare (Part B) and Medicaid billing.
• Knowledge of billing procedures for all commercial and governmental payors.
• Knowledge of HCPC and ICD codes and maintains up-to-date professional knowledge of Medicare, Medicaid and insurance industry requirements for qualifying services.
• Excellent verbal and written communication skills with the ability to effectively communicate with others in a professional and helpful manner. Demonstrates ability to adapt to a changing environment.
• Possess the ability to work effectively with others as part of a team.
• Good organizational and time management skills.

Preferred Job Qualifications:

• BA or BS degree from an accredited university
• Minimum 2 years of experience as a pharmacy technician.
• In lieu of minimum education requirements, a high school diploma (or equivalent) and at least 6 years of relevant job experience may be considered. With additional consideration given if the candidate has at least 2 years of Medicare (Part B) and Medicaid billing.

Physical Demands:

• Maintains a neat, professional appearance while in the work environment.

Competencies:

• Computer skills (e.g., Microsoft Office, Windows)
• Copier and Fax machine efficiency
• Other office equipment as necessary

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

ChristianaCare is seeking a detail‑oriented and patient‑focused Medication History Technician to join our team. In this critical role, you will collect and confirm precise home medication details shared by patients and their caregivers, helping ensure medication safety from the moment of admission. Your work will directly support pharmacists and physicians in delivering high‑quality, coordinated care.

This position is full time day/evening shift rotation. Every other weekend required; holidays as required.

Principal Duties and Responsibilities:

• Interview patients, caregivers, and other sources to acquire accurate and complete home medication histories.
• Ask clarifying questions regarding medication names, dosages, frequency, and last used to ensure accurate data collection.
• Enter collected information into the EMR following established procedures to produce admission medication reconciliation documentation.
• Generate medication history reports for pharmacist review and subsequent physician use.
• Collaborate closely with inpatient pharmacy staff and other care providers to support medication‑related needs.
• Navigate the ED tracking board to determine appropriate patient selection.
• Update or build medication records within the EMR with accuracy and attention to detail.
• Apply good clinical judgment when assessing medication lists; identify inconsistencies or concerns and communicate them to the pharmacist.
• Verify medication information using external sources when necessary (pharmacies, provider offices, etc.).
• Coordinate with charge nurses and patient nurses to determine optimal times for patient interviews.
• Demonstrate strong knowledge of both brand and generic medications, common dosages, dosage forms, and typical administration schedules.
• Communicate effectively with patients of all education levels in a fast‑paced Emergency Department setting.
• Assess the completeness of medication lists, including drug name, dose, frequency, indication, and time of last dose.
• Acquire accurate histories of PRN medications, including frequency and indications.
• Determine patient medication adherence prior to admission.
• Build rapport with patients and families to acquire reliable histories or identify alternative information sources when needed.
• Prompt patients for overlooked medications, including over-the-counter items such as herbals, vitamins, pain relievers, cold remedies, inhalers, patches, creams, eye drops, and more.
• Acquire and document medication allergy histories and associated reactions.
• Assist in orienting and training new pharmacy personnel.branded

Education and Experience Requirements:

• High School diploma or equivalent required; Associate or Bachelors degree preferred
• Previous hospital or retail pharmacy experience preferred
• Pharmacy Technician Certification Board certification (PTCB) required
• Applicants enrolled in, or graduate of a 4-year bachelor program in the following health science majors are encouraged to apply and will be required PTCB certification in 1 year of employment: Applied Molecular Biology and Biotechnology Biology, Chemistry, Exercise Science, Health Behavior Science, Human Physiology, Medical Diagnostics, Medical Diagnostics Pre-PA, Medical Laboratory Science, Nutrition, Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing, Occupational Therapy, Physical Therapy, Physician Assistant or Sports Health
• Computer experience preferred (e.g., window-based programs)

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

• Ensures safe, appropriate, cost-effective medication therapies for patients according to established policies, procedures, and protocols
• Assists with the implementation of pharmacy department initiatives
• When assigned to distributive pharmacist role, performs all duties expected of that role
• Supervise pharmacy technician staff involved in the preparation and delivery of medication
• When assigned to a clinical decentralized role, performs all the duties expected of that role
• Participates in the provision of pharmaceutical care through clinical rounds
• Provides education and information on policies, pharmaceutical care and drug therapy
• Provide patient-specific pharmacotherapy recommendations and drug information to the medical and nursing staff
• Assists in the preparation of materials for the System Pharmacy and Therapeutics committee and other meetings as assigned
• Complete drug use evaluations (DUE) and new drug and therapeutic class reviews for P&T as assigned
• Assists in the development of data collection, assessment, and reporting of department quality indicators
• Serves as pharmacy representative on multidisciplinary committees, as assigned
• Implements staff development and educational programs
• Assists with training and onboarding of new pharmacy personnel
• Assists with the coordination of residents and student learners
• Maintains competence required for current job title/position
• Performs other duties as assigned

Position Requirements:

• > 6 years practice experience, Pharm.D. with PGY1 and PGY2 training (or equivalent experience), Illinois licensure, and board certification (specialty certification, as appropriate)
• Excellent clinical, written/verbal communication, and problem-solving skills
• Experience supervising pharmacy personnel and precepting pharmacy learners
• CPR certified
• Must be creative and innovative in addressing challenges and opportunities.
• Will be part of overnight rotation when overnight pharmacists are on vacation

RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here.

Job Summary

Job Description

• Experience Required: 0 to 6 months
• Education Required: High school diploma or equivalent
• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age,

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily.

About Us

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The primary responsibility of a Pharmacy Technician I is to accurately, and efficiently perform backend store fulfillment functions
which includes filling and shipping prescription medications, and inventory put away. Pharmacy Tech I’s will also assist with front
store functions including customer service, cash register operation, and data entry when needed.

Operating hours:

Monday - Friday: 8:00am - 7:00pm

Saturday: 9:45am - 5:00pm

Sunday: Closed

Primary Job Duties & Responsibilities:
Responsibilities % Time

Fill prescription orders accurately and efficiently.

Fill medication orders accurately and efficiently in accordance to the prescription requirements.

Accurate counting of medications utilizing a manual process as well as Kirby counters.

Prepare orders for shipping by selecting the most cost effective methods for delivery while meeting the needs of the patient.

Accurately put away medication orders in assigned placement area to ensure accuracy in tracking inventory and filling patient orders.

Tech I also applies to Technicians in training who are new to Specialty retail. These techs may be learning functions related to the Tech II role including entry of prescription orders, verification of benefits, prior authorizations and other tech II functions.

85%

Perform ancillary duties to support the front end Pharmacy operations.

Provide customer service to walk in customers.

Operate the cash register, accept payment and accurately distribute the medication order to the patient.

Contact patients by making refill reminder calls to ensure compliance.

Assist with prescription data entry when needed.

15%

Required Qualifications

• 6 months computer experience.
• 6 months as a pharmacy technician or in a pharmacy environment, or completion of a pharmacy technician-training program
• Basic pharmacology knowledge, which includes the ability to weigh, measure, calculate dosages and convert units of measure.
• Excellent customer service skills.
• Ability to lift a minimum of 40 pounds and stand on feet all day.

Preferred Qualifications

• Attention to detail.
• Excellent organizational and prioritization skills.
• Excellent interpersonal skills.
• Ability to make decisions and resolve issues.

Education

• High School Diploma or General Equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit  anticipate the application window for this opening will close on: 03/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Description

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Benefits

Education Required: High School Diploma or Equivalent Preferred: Bachelors in a Related FieldExperience: Required: 1-2 Years Related Experience Preferred: 1-2 Years Managerial/Supervisory experienceSkills: Demonstrates basic leadership skills Written and oral communication skills Classroom presentation skills Operational knowledge of federal and state law affecting the workplace Priorities management Good organizational skills Practices active listening skills Demonstrates skills in critical thinking, conflict management, persuasion and change leadershipLicensure/Certification/Registration: Required: Registered with the Missouri State Board of Pharmacy as a pharmacy technician or application is in process and full registration obtained within 30 days of hire Required: Certified Pharmacy Technician obtained within 9 months of hire