Dew Software Jobs in Usa
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Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Remote working/work at home options are available for this role.
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Remote working/work at home options are available for this role.
Entry Level AI Platform Architect Position
Start Your Career in Healthcare Information Technology Today!
Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the Healthcare Information Technology Industry.
Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as an AI Platform Architect.
AI Platform Architect Key Responsibilities:
- Support the design and configuration of AI-driven workflows that help automate healthcare administrative and clinical processes.
- Work with internal teams and client stakeholders to understand operational challenges and translate them into scalable workflow solutions.
- Assist in building and configuring automation workflows within a healthcare AI platform.
- Help gather and document business requirements, workflow logic, and integration needs.
- Support the development of workflows that leverage healthcare data from multiple sources including EHR systems, APIs, and other integrations.
- Assist with mapping and validating healthcare data such as patient demographics, appointments, forms, and clinical documentation.
- Collaborate with integration and engineering teams to support connections between healthcare systems and automation platforms.
- Participate in workflow testing activities including unit testing, integration testing, and user acceptance testing.
- Help identify and troubleshoot issues related to data flow, workflow execution, and system integrations.
- Support project teams by preparing documentation, tracking progress, and assisting with implementation timelines.
- Help train client users on new workflows and support adoption of automation solutions.
- Communicate technical concepts and workflow designs clearly to both technical and non-technical stakeholders.
Requirements:
- Bachelor’s degree in Information Systems, Data Science, Healthcare Administration, Data Analytics, or a related field.
- US work authorization (This position is not open to any H1B /F1/ H-4 EAD OPT/STEM degrees)
- Strong analytical and problem-solving skills with the ability to understand workflows and translate business needs into technical solutions.
- Basic understanding of healthcare technology concepts such as APIs, data integrations, or electronic health record (EHR) systems preferred.
- Strong communication skills with the ability to collaborate with both technical teams and non-technical stakeholders.
- Internships or research project work are highly desired in a healthcare setting
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in any large Midwest Metro Area or Madison, Wisconsin.
What You'll Do
If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:
- Convince Cisco and Partner teams to sell Singlewire solutions
- Develop relationships with key Cisco and Reseller representatives in the region
- Support and drive all direct and indirect business opportunities for Singlewire products
- Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
- Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
- Engage with Cisco and Partner sales teams on client opportunities
- Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
- Pursue direct sales opportunities and successfully perform necessary steps to close the business
- Attend and staff various local and national Demand Generation events throughout the year
- Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
The Person We're Looking For
You May Be Right for Us If You Have:
- A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
- Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
- Excellent relationship building skills
- Strong verbal communications and business acumen skills
- Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
- Dedication to detail, organization, and productive time management
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Ability to sell direct and also sell with and for a channel partner
- Ability to travel across the multi-state region and to customer/partner events as needed
- Professional personal appearance and work ethic
- Adequate home office space if located remotely from the Madison Singlewire office
Other Skills That Will Make You Stand Out:
- Experience selling through Cisco and Cisco resellers
- Experience with Cisco Unified Communications
- Knowledge of marketplace and customers in a large Mountain West Metro Area
- Knowledge of Notification as a business solution
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in or around Los Angeles, CA.
What You'll Do
If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:
- Convince Cisco and Partner teams to sell Singlewire solutions
- Develop relationships with key Cisco and Reseller representatives in the region
- Support and drive all direct and indirect business opportunities for Singlewire products
- Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
- Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
- Engage with Cisco and Partner sales teams on client opportunities
- Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
- Pursue direct sales opportunities and successfully perform necessary steps to close the business
- Attend and staff various local and national Demand Generation events throughout the year
- Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
The Person We're Looking For
You May Be Right for Us If You Have:
- A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
- Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
- Excellent relationship building skills
- Strong verbal communications and business acumen skills
- Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
- Dedication to detail, organization, and productive time management
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Ability to sell direct and also sell with and for a channel partner
- Ability to travel across the multi-state region and to customer/partner events as needed
- Professional personal appearance and work ethic
- Adequate home office space if located remotely from the Madison Singlewire office
Other Skills That Will Make You Stand Out:
- Experience selling through Cisco and Cisco resellers
- Experience with Cisco Unified Communications
- Knowledge of marketplace and customers in a large Mountain West Metro Area
- Knowledge of Notification as a business solution
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.
Your responsibilities may include:
- Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
- Work with Sales or others to obtain necessary documentation required for each order.
- Review contracts, verify data and order paperwork for completeness and accuracy.
- Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
- Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
- This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
- 2+ years of customer service experience
- Experience with computer programs including MS Office
Preferred Qualifications:
- Experience with Salesforce or other CRMs
- Extreme attention to detail. Excellent research and problem-solving skills.
- Excellent verbal and written communication skills.
- Disciplined, self-motivated, organized, and reliable.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
- Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
- Excellent math ability, with good analytical skills.
- Stellar work ethic and attitude.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
This is not a "get coffee and observe" internship.
As a Marketing Intern at Singlewire, you'll gain hands-on experience across multiple areas of modern B2B marketing while working alongside experienced professionals in strategy, content, design, video, events, and campaigns.
You'll support real projects that impact the business while building practical skills you can take into your career.
If you're curious about marketing and want exposure to many different specialties, this role is designed for you.
What You'll Do
You'll work closely with the Director of Communications while supporting initiatives across the entire marketing team, including leadership, campaign strategy, creative production, and partner marketing.
Your responsibilities may include:
Marketing & Campaign Support
- Participate in brainstorming and development of marketing campaigns
- Assist with campaign execution across multiple channels
- Support brand initiatives, including updating materials to reflect new messaging
Content Creation
- Draft written content, such as:
- Blog articles
- Social media posts
- Sales and marketing collateral
- Email copy
- Video scripts
- Presentations and ebooks
- Conduct research to support content development and messaging
Creative & Multimedia Projects
- Assist with graphic design projects using tools like Canva or Adobe
- Support video production, including filming and editing short-form content
- Help organize creative assets and marketing materials
Market & Customer Insights
- Research competitors and industry trends
- Use AI tools to analyze customer conversations and internal data to uncover insights that support sales and marketing strategy
Team & Project Support
- Collaborate with multiple marketing roles and internal departments including:
- Marketing leadership
- Campaign management
- Design
- Video production
- Partner and event marketing
- Sales
- Product development
- Assist with the organization, coordination, and execution of marketing projects
No travel is expected for this role.
What Makes This Internship Unique
- Exposure to multiple marketing disciplines - not just one area
- Direct mentorship from experienced marketing leaders
- Opportunity to build a portfolio of real work
- Experience with modern marketing tools, including AI
- A chance to contribute to a mission-driven company focused on safety and impact
The Person We're Looking For
Required:
- Currently enrolled in a college or university program (Marketing, Communications, or related field preferred)
- Strong written and verbal communication skills
- Excellent attention to detail and organization
- Ability to manage multiple projects and deadlines
- Curiosity and willingness to learn
- Experience using AI tools such as ChatGPT or Gemini
- Experience with Microsoft Office or Google Workspace
Nice to Have (but not required):
- Prior experience in a marketing role for a B2B company
- Graphic design experience
- Familiarity with Adobe Creative Suite, Canva, or similar tools
- Video editing experience
Most importantly, we're looking for someone who is motivated, reliable, and excited to grow.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.
Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.
To be successful in this role, you'll need to be able to execute the following responsibilities:
- Responsible for prescribed customer engagements during the post-sale customer lifecycle
- Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
- Triage incoming customer requests and route to appropriate internal resources
- Understand and articulate the unique value proposition of our product
- Coordinate with CS operations to improve playbooks that impact customer health
- Advocate for customers' needs and share feedback to resolve customer challenges
- Contribute thoughtful solutions to customer challenges to improve the customer experience
- Work towards Key Performance Indicators (KPIs), both individually and as part of a team
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 1+ years experience in Customer Success
Preferred Qualifications:
- Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
- Experience developing customer relationships and influencing decisions
- Experience developing and executing outreach campaigns
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Technical aptitude with a solid understanding of technology and how a product works
- Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
- Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
- Excellent organizational and time management skills
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.
Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.
Primary Responsibilities/Accountabilities:
- Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
- Responsible for interfacing with med/high revenue clients.
- Provide technical systems and software support for the modification, implementation, or conversion of business systems.
- Support the process of translating business needs into formal Business Requirements deliverables.
- Act as liaison between business unit and software, hardware developers, and vendors.
- Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
- Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
- Conduct discussions with Clients in a confident manner.
Qualifications:
- Portuguese and English required, Spanish a plus.
- 1-2 years Banking/Financial industry experience.
- 1 year of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel, Outlook, PowerPoint, Word
- Intermediate ability in computer skills.
- IT degree preferred or substantially equivalent experience.
- Preferred 3 years minimum experience with technical support or banking services
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Strong attention to detail
