Deploy Jobs in Usa
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Opportunity Description
The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance.
Company Information
Hospitals & Healthcare
Job Duties
Application Support & Optimization
- Provide expert-level support for healthcare clinical and business applications.
- Diagnose and resolve complex system and integration issues; serve as Tier 3 escalation.
- Optimize system functionality, data integrity, uptime, and user experience.
- Ensure compliance with regulatory and internal standards (HIPAA, Joint Commission, CMS).
Implementation, Configuration & Vendor Coordination
- Lead design, configuration, testing, and deployment of new applications, upgrades, and enhancements.
- Translate clinical and business requirements into technical specifications.
- Oversee system build activities and manage vendor relationships for ongoing support.
Project Leadership & Management
- Lead or co-manage large-scale IT and clinical system projects through full lifecycle.
- Develop detailed project work plans, schedules, risk assessments, and documentation.
- Manage day-to-day activities of cross-functional teams and ensure adherence to project plans.
- Control project scope, budget, timeline, and communicate progress through detailed reports.
- Identify and mitigate project risks; ensure stakeholder alignment and successful delivery.
- Support resource planning by collaborating with Client Executives, Product Managers, and Resource Allocation teams.
- Participate in performance feedback for project team members.
Workflow Analysis, Training & Documentation
- Conduct workflow analysis to identify opportunities for process and quality improvement.
- Develop and maintain system documentation, policies, procedures, and training materials.
- Mentor and train analysts, superusers, and end users on system functionality and best practices.
- Ensure proper quality assurance testing and user acceptance before implementations.
Skills & Experience Required
- 5–7 years of experience supporting healthcare information systems.
- Advanced knowledge of multiple major healthcare applications.
- Proven success leading IT/application projects in clinical environments.
- Experience supporting administrative, financial, and/or clinical managers.
- Strong project management skills with the ability to manage multiple concurrent initiatives.
- Adherence to hospital performance standards, policies, and professional behaviors.
Education
Bachelor's degree
Epic Application Analyst – ADT / Patient Access
90% Remote | Must Be Based in the Tri-State Area
This is a high-impact Epic Application Analyst role supporting Patient Access and Patient Movement workflows in a well-run, clinically focused Epic environment. The team is investing in optimization, stability, and thoughtful enhancements—not chaos, not constant fire drills.
Title Epic Application Analyst – ADT
Location: Bronx, NY- Hybrid -90% Remote
Salary: $120,000 – $135,000
If you’re an Epic-certified analyst who knows ADT, Cadence, and Prelude inside and out, and you enjoy improving workflows that directly affect patient care and operational efficiency, this role is worth a conversation.
What You’ll Be Working On:
- Build, support, and optimize Epic Patient Access modules (ADT / Cadence / Prelude)
- Gather requirements, design solutions, test, document, and deploy enhancements
- Analyze current-state workflows and proactively identify opportunities for improvement
- Support system changes through structured change management and testing processes
- Participate in governance discussions around prioritization and future enhancements
- Provide go-live support for new features and upgrades (periodic onsite presence)
- Troubleshoot issues and provide high-quality support to end users
- Create and maintain clear documentation, reports, and dashboards as needed
- Collaborate with vendors on integrations, testing, and implementations
- Contribute to policies and procedures around security, downtime, and disaster recovery
What They’re Looking For:
- Epic certification (ADT required; Cadence/Prelude strongly preferred)
- 3+ years of hands-on Epic build, testing, and support experience
- Strong understanding of patient access workflows
- Ability to work independently while collaborating effectively with cross-functional teams
- Clear communicator who’s organized, reliable, and calm under pressure
- Someone trusted to handle sensitive information with discretion
Work Style & Location:
- Approximately 90% remote
- Candidates must be based in the CT / NY / NJ tri-state area
- Occasional onsite presence required for go-lives and key initiatives
Why This Role Stands Out:
- Stable Epic environment with thoughtful leadership
- Meaningful work that directly impacts patient experience
- A team that values strong analysts and listens to their input
Make an Impact Through Technology Are you a technical Business Systems Analyst who thrives at the intersection of business strategy and software development? Do you enjoy transforming complex requirements into scalable, high-impact technology solutions?
We are a nationally recognized healthcare services organization supporting patients across the country. Our technology team plays a critical role in powering systems that help deliver essential services to thousands of individuals every day.
This is your opportunity to join a forward-thinking IT organization where your work directly drives operational excellence, innovation, and meaningful outcomes.
About the Opportunity We are seeking a highly motivated IT Business Systems Analyst (Technical) to support enterprise applications and system initiatives. In this role, you will design, test, implement, and optimize business systems while partnering with stakeholders across the organization.
You’ll work closely with developers, business leaders, and cross-functional teams to deliver scalable, high-quality technology solutions that improve efficiency and performance.
What You’ll Do Business & Systems Analysis
- Gather, analyze, and translate business requirements into detailed technical specifications
- Conduct stakeholder interviews to define scope, timelines, and deliverables
- Ensure solutions align with budgets, project deadlines, and business objectives
- Assist with system design, development, deployment, and ongoing support
- Collaborate with programmers and developers throughout the SDLC
- Support infrastructure improvements to enhance scalability and integration
- Manage projects from concept through implementation
- Interface with internal clients to define scope and deliver results
- Mentor and review work of other Business Systems Analysts
- Develop and execute detailed test plans
- Create and maintain process documentation and workflows
- Review and edit technical documentation across IT teams
- Track product updates to ensure documentation stays current
- Establish standards for IT documentation, forms, and workflows
- Create scalable processes that ensure operational consistency
- High school diploma or GED
- 10+ years of related experience OR equivalent combination of education and experience
- Strong analytical and problem-solving skills
- Ability to communicate complex technical concepts to non-technical audiences
- Experience supporting application development and system implementation
- Bachelor’s degree in Computer Science, Business Information Systems, or related field
- Experience with billing, collections, or revenue cycle systems
- Healthcare industry experience
- Working knowledge of SQL and ability to write basic queries
- Experience with legacy systems or Query tools
- Microsoft Office (Outlook, Word, Excel)
- Email and internet-based research tools
- General office and remote work technology
- Strong written and verbal communication
- High attention to detail
- Ability to manage multiple priorities
- Self-starter with excellent organizational skills
- Ability to work independently and collaboratively
- Discretion when handling confidential information
Why Join Us?
- Remote flexibility
- Competitive salary + bonus potential
- Growth-oriented IT environment
- Collaborative, supportive culture
- Meaningful work supporting essential services nationwide
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Duration: 6 months contract
Job Description:
- We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.
Responsibilities:
- Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
- Image, configure, and deploy Mac devices using JAMF
- Manage device inventory, policies, and updates in JAMF
- Perform password resets and assist users with MFA setup and troubleshooting
- Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
- Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
- Escalate complex technical issues to Tier 2/Engineering teams as needed
- Coordinate warranty repairs, device replacements, and hardware upgrades
- Maintain documentation for common issues and solutions
Experience:
- 1–3 years of IT support experience
- Strong hands-on experience with Mac devices and macOS troubleshooting
- Experience using JAMF for device management and deployment
- Familiarity with ticketing systems (ServiceNow preferred)
- Experience supporting password resets and MFA authentication
Skills:
- Troubleshoot
- Ticketing systems
Education:
- Bachelor’s degree or equivalent experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deepak
Email:
Internal ID: 26-04330
Open Role: Onboarding Immediately
Company Description
forREAL is a modern platform focused on simplifying the leasing experience for tenants and landlords. Tenants can browse listings, take 3D tours, and complete the application process seamlessly on their phones. Landlords benefit from centralized management of the leasing cycle, from tours to rent collection, all in one platform.
Role Description
This is a full-time on-site Robotics Engineer role located in Danvers, MA. The Robotics Software Engineer will be responsible for tasks such as developing robotics systems, implementing process automation, and collaborating with the software development team to enhance technology solutions.
Qualifications:
- Experience with Structure from Motion (SfM) and camera pose estimation
- Strong experience with 3D Gaussian Splatting and surface reconstruction
- Proficiency in Python and C++
- Hands-on experience designing and implementing computer vision algorithms (segmentation, object detection, classification, tracking)
- Familiarity with deep learning models and their deployment
- Solid understanding of multi-view geometry
- Proficiency in OpenCV, and either PyTorch or TensorFlow
- Experience working with 3D point clouds, mesh generation, and libraries such as Open3D, Trimesh, or PCL
- Familiarity with 3D reconstruction pipelines (e.g., COLMAP, NerfStudio, Photogrammetry tools)
- Strong knowledge of coordinate frames, and camera calibration
Preferred Qualifications:
- Master’s degree in Robotics, Computer Science, Electrical/Mechanical Engineering, or a related field
- Experience with ROS/ROS 2 concepts
- Familiarity with robot localization using SLAM and multi-sensor fusion
- Experience working with multi-modal sensors: GPS, LiDAR, stereo/depth cameras, IMUs
- Proficient in path planning algorithms (both global and local)
- Experience developing robotic software stacks for controls, motion planning, sensor integration, and simulation.
Onsite AI Engineer - Construction Industry Focus
New Haven, CT - Onsite 5 days per week
- Initial Assignment: Fully onsite 5 days per week at a construction site in Ft. Myers (FL) or New Haven (CT) for 1 year
- Post-Assignment: Relocation to one of the corporate offices for hybrid employment: Boston, MA (preferred), New York City (NY), New Haven (CT), Herndon (VA), West Palm Beach (FL), or Estero (FL)
Role Summary
As the on-site catalyst who turns AI ideas into working reality. Partnering with each project’s AI Champion (Project Manager or Superintendent), you’ll uncover pain points, redesign workflows, and deploy AI agents that cut down reporting, accelerate RFIs, simplify lookahead planning, progress updates, materials tracking, and more. When needed, you will develop user stories and coordinate development with the central AI Studio. You’ll help advance the vision of the “Construction Site of the Future,” showing how agentic AI will transform project operations.
Responsibilities
- Workflow discovery and redesign: Lead Lean/Six Sigma workshops; map value streams; log high-impact AI agent opportunities that improve field efficiency.
- AI agent development: Build and deploy multiple production-ready AI agents using Copilot Studio, Power Apps/Automate, ChatGPT Enterprise, or code-first frameworks. Integrate agents into Teams/SharePoint on the front end and Databricks Lakehouse or other enterprise data sources on the back end.
- RAG pipelines and LLMOps: Design and operate retrieval-augmented generation (RAG) pipelines with Databricks Delta Tables, Unity Catalog, and Vector Search (or Spark/Hadoop equivalents). Monitor cost, latency, adoption, and model drift.
- Cross-cloud orchestration: Blend OpenAI, Azure OpenAI, and AWS Bedrock services through secure custom connectors to maximize flexibility and adoption.
- Data integration: Partner with Data Engineering to deliver ETL/ELT pipelines, API integrations, and event-driven connectors that feed RAG pipelines and AI agents.
- Change management and adoption: Train field teams, gather feedback, iterate quickly, and embed agents into SOPs. Track usage and ROI with adoption metrics and behavior-change KPIs.
- Stakeholder communication: Translate technical results into business value for leadership and clients. Contribute use cases and playbooks for the “Construction Site of the Future.”
- Compliance and hand-offs: Ensure all AI solutions meet the company’s data governance and security standards. Draft clear user stories and specs for escalation to central AI/Data Engineering teams when necessary.
Qualifications
- 4+ years in AI engineering, data science, or ML-focused software engineering.
- Proven experience building multiple AI agents in production environments.
- 2+ years of hands-on experience with LLMs, RAG pipelines, and LLMOps practices.
- Must have strong traditional software engineering background in Python
Bonus Points
- Experience in construction, manufacturing, or other process-heavy industries.
- Advanced degree in a technical field.
SUMMARY
The Economic Development & Government Affairs Associate is responsible for identifying, evaluating, and advancing real estate economic development tools and assets covered by these tools to leverage expertise in public-private partnerships, incentives, market intelligence, and strategic relationships. This role focuses on maximizing project feasibility, long-term value, and community alignment while supporting the company’s growth and development objectives.
ESSENTIAL DUTIES:
- Develops, assists, and helps with negotiating long-term strategies for deploying economic development tools to assist with development and construction growth plans
- Lead business recruitment and development efforts for the company across different industry sectors.
- Identify existing industries with expansion efforts and manage relationships with local businesses.
- Research community impact on development efforts to ensure business goals are accomplished.
- Support economic research to advance business growth.
- Negotiate business development grants, loans, and investment packages with local, state, or federal government.
- Engage with stakeholders, including government officials, educators, and community leaders to align regional interests.
- Build and maintain relationships with governmental, community, and business leaders to facilitate development projects.
- Utilize economic data, GIS mapping, and market trends to identify prime locations and economic opportunities.
- Oversee, direct, and monitor real estate and site development programs to ensure compliance with company goals.
- Collaborate with internal departments on economic development projects.
- Manage current and future Tax Increment Reinvestment Zone (TIRZ) agreements.
- Lead Municipal Management Districts (MMD) partnerships and Municipal Utility Districts (MUD) and any other special districts or economic development tools
- Actively seek new business opportunities through networking and outreach.
- Participate in town hall meetings, City Council, Planning and Zoning, MPO, State and Federal meetings, non-profits, conferences, workshops and community development events to establish and build business networks.
- Work collaboratively with team members and across departments.
- Other Duties as Assigned.
EDUCATION:
Bachelor’s degree required, with master’s degree (MBA, Economics, Public Policy) preferred. Certified Economic Developer (CEcD) preferred.
EXPERIENCE:
Must have at least ten (10) years in economic development, corporate real estate, business finance, or related roles.
SKILLS:
Must have the following skills and/or abilities:
- Proficient in Windows operating systems and associated software
- High level negotiation skills
- Ability to lead, present to executives or public boards, and manage complex projects
- Experience working with city, county, state, and federal agencies
- Strong oral and written communication skills
- Ability to work with community and governmental leaders effectively
- Knowledge of trends, developments, and techniques in the field of economic development
LICENSES/CERTIFICATIONS:
Must have a current driver’s license and a satisfactory driving record.
PHYSICAL REQUIREMENTS:
Must be able to perform the following physical activity on a frequent to constant basis:
- Sit for long periods of time while gathering, updating, and validating vendor or supplier cost information or performing other related activities.
- Lift 10–20 lbs. of files, plans, office supplies, or similar items.
- Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.
- Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.
- Average, ordinary visual acuity necessary to prepare or inspect documents; operate a computer or other office machinery; or.
- Walk short distances on slippery, even, and/or uneven surfaces.
- Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.
WORKING CONDITIONS:
- Majority of work is performed in an office atmosphere located inside a building, with building inspections as needed.
- May require infrequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.
- Travel locally and between cities where development is in progress will be expected.
OTHER REQUIREMENTS:
Must be able to:
- Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
- Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
- Follow and exchange basic instructions, information, and guidelines.
- Direct and instructs Sub-Contractors effectively with a leadership style that is firm, fair, consistent, and goal oriented.
- Nurture a working environment which encourages employee loyalty, longevity, and satisfaction.
- Creates a culture of customer satisfaction.
- Make independent decisions based on experience or knowledge with minimal supervision.
- Participate in training and development opportunities offered to maintain construction-related software and safety knowledge.
- Communicate and comprehend instructions/directions in accordance with safety requirements, which necessitate no language barriers exist between employees and supervisors.
- Adhere to and perform functions according to company and OSHA safety guidelines.
- Wear personal protective equipment as required such as steel toed shoes, gloves, safety glasses, hearing protection, hard hat, vest, and the like while conducting job site visits.
- Maintain regular, timely, and predictable attendance.
Position Title: Applied AI Systems Engineer
Location: Orange County, California (Hybrid)
Reports To: Head of Operations
Position Summary
This role is responsible for architecting, building, and deploying a production-grade AI operating system that automates core workflows across leasing, property management, accounting, construction coordination, and asset management.
The engineer will design and implement AI agents, document intelligence systems, and workflow automation pipelines that reduce manual processing, improve accuracy, and increase operational scalability across a commercial real estate portfolio.
This position requires strong systems thinking, rigorous technical execution, and the ability to translate complex operational processes into reliable automation.
Core Objectives
- Build an internal AI platform that automates high-volume operational workflows
- Reduce manual processing time and administrative overhead
- Improve accuracy, speed, and decision visibility across departments
- Establish scalable systems that support portfolio growth without proportional staffing increases
Primary Responsibilities
- AI Platform Architecture & Development
- Design and deploy AI agents to automate operational and administrative workflows
- Build LLM-powered systems for document review, data extraction, and decision support
- Develop retrieval-based systems leveraging leases, financial data, contracts, and SOPs
- Implement evaluation, monitoring, and continuous improvement frameworks
Lease & Document Intelligence Automation
- Build tools to extract key lease terms, obligations, and risk clauses
- Automates lease abstraction and document comparison workflows
- Develop compliance and deadline tracking systems
- Enable searchable knowledge retrieval across lease and legal documents
Leasing & Asset Management Automation
- Automate LOI comparison and deal workflow summaries
- Build dashboards summarizing tenant performance, lease milestones, and risk exposure
- Support market intelligence and tenant prospecting research
- Develop underwriting support and reporting tools
Property Management & Financial Workflow Automation
- Automate CAM reconciliation data processing and variance detection
- Streamline tenant reporting and communication workflows
- Track vendor contracts, compliance deadlines, and service obligations
- Extract and structure financial data from operational documents
Data Infrastructure & Knowledge Systems
- Structure internal documents and data for AI retrieval and automation
- Build document ingestion, indexing, and retrieval pipelines
- Implement vector search and knowledge retrieval systems
- Maintain data integrity, access control, and auditability
Systems Integration & Deployment
- Integrate AI tools with property management, accounting, CRM, and document platforms
- Deploy systems within secure cloud environments
- Implement logging, monitoring, performance, and cost controls
- Ensure reliability and scalability of deployed systems
Collaboration & Implementation
- Translate operational workflows into technical automation solutions
- Work directly with leadership to prioritize automation opportunities
- Train teams and implement adoption workflows
- Establish standards for responsible and secure AI usage
Required Qualifications
- Bachelor’s or advanced degree in Computer Science, Engineering, Mathematics, Statistics, or related quantitative discipline
- Demonstrated success in a rigorous academic or research environment
- 3–7+ years building production software, automation systems, or applied AI solutions
- Strong Python development and API integration experience
- Experience working with structured and unstructured data
- Experience deploying systems in cloud environments
- Strong understanding of system architecture and data pipelines
- Exceptional analytical and problem-solving ability
Preferred Qualifications
- Experience building document intelligence or contract analysis systems
- Experience with retrieval systems and vector databases
- Experience automating financial or operational workflows
- Experience integrating AI into business operations environments
- Experience in real estate, finance, logistics, or operations-heavy industries
- Evidence of research, technical publications, competitive programming, or open-source contributions
Technical Environment (Representative)
- Python and API-based architectures
- LLM platforms and agent orchestration frameworks
- Cloud infrastructure (AWS, Azure, or GCP)
- SQL and vector databases
- Workflow orchestration and automation tools
- Version control, logging, and monitoring systems
Success Metrics
- Performance in this role will be evaluated by:
- Reduction in manual administrative workload
- Automation coverage across operational workflows
- Accuracy and reliability of AI-driven outputs
- Adoption and usage across departments
- Operational efficiency gains and cost reductions
Work Environment
- Hybrid work model with in-person collaboration in Orange County
- Direct collaboration with executive leadership and operational teams
- High autonomy in system architecture and implementation decisions
IT Systems Support Analyst
Indianapolis, IN 46248
Base Salary: $58,000–$62,000 + Eligible for Additional Incentives
Position Summary
The IT Systems Support Analyst serves as the primary front-line technical support resource for end users, reporting directly to the IT Director. This role is responsible for resolving hardware, software, network, and mobile device issues while ensuring a high level of customer service across the organization.
You will manage service tickets, perform root cause analysis, support onboarding and offboarding, and help maintain a stable, secure, and efficient IT environment across multiple platforms and locations. This is a highly visible, hands-on role that keeps day-to-day operations running without friction.
Why This Role Matters
Every organization runs on its systems. When technology stalls, productivity follows. This role ensures employees stay connected, supported, and equipped to perform at their best. You are the bridge between users and infrastructure, solving problems before they ripple.
Key Responsibilities
- Log, process, prioritize, and resolve help desk tickets
- Diagnose and troubleshoot hardware, software, networking, and telecom issues
- Provide in-person, phone, and email support with strong customer service
- Configure and deploy desktops, laptops, and peripherals
- Perform new hire onboarding and terminated employee offboarding
- Install patches, updates, and system upgrades
- Repair or replace damaged hardware and mobile devices
- Manage mobile devices using MDM tools
- Conduct root cause analysis and develop preventative checklists
- Coordinate with vendors for escalated support
- Create documentation and train end users as needed
- Occasionally travel to remote offices
- Lift and move hardware up to 40 lbs when required
Required Qualifications
Experience:
- 1–5 years in an end-user facing IT support role
- Experience supporting distributed users preferred
Education:
- Associate degree in computer-related discipline required
- Bachelor’s degree preferred
- Relevant technical certifications considered
Technical Skills:
- Windows 10 & 11
- Microsoft Office 365
- Autodesk
- Web conferencing platforms
- Copiers / MFP printers
- iPhones, iPads, and MDM tools
- Basic TCP/IP networking (DHCP, DNS, VPN)
- Unifi access points
- Meraki security appliances
- Phone systems
Work Environment
- Fast-paced with regular interruptions
- Requires strong prioritization and adaptability
- Occasional emergency response support
- Ability to communicate calmly and clearly under pressure
IT Operations Specialist
Reports to: Director of Technology
Role Overview
The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.
This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.
Key Responsibilities
- Provide L1/L2 support for Windows 10/11 environments
- Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
- Resolve login, MFA, and access-related issues
- Perform onboarding and offboarding (AD, M365 licensing, device configuration)
- Configure and deploy laptops, tablets, and mobile devices
- Troubleshoot basic networking issues (IP, DHCP, DNS)
- Coordinate with the MSP for escalations when required
- Maintain accurate ticket documentation and follow structured processes
- Identify recurring issues and suggest improvements
- Take ownership of assigned tickets through resolution or proper escalation
Qualifications
- 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
- Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
- Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
- Experience with Microsoft 365 in hybrid environments
- Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
- Experience with ticketing systems
- Device provisioning experience
- Relevant certifications are a plus, demonstrated hands-on experience is highly valued.
Professional Skills
- Strong communication skills (technical to non-technical)
- Structured and methodical troubleshooting approach
- Process-driven and organized
- High accountability and ownership mindset
- Comfortable working in a hybrid internal + MSP support model
- Demonstrates responsiveness and reliability in hybrid work environments
Work Model
Primarily on-site role supporting multiple offices and jobsites.
On-site presence aligned with operational needs
- 1–2 remote days per week depending on workload and projects
- Full-time, Monday–Friday
- 7:00 AM on-site start time
- Occasional after-hours availability when scheduled in advance