Delta Eas Jobs in Usa
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- Receptionist / Office Manager Dallas, TX Up to $65K + Bonus Delta Dallas is partnering with a highly successful, private equity O & G firm on a confidential search for a Receptionist / Office Manager.
This is an exceptional opportunity for a polished, proactive professional who thrives in a high-visibility role and enjoys being the face and heartbeat of the office.
The position reports directly to the VP of Human Resources and offers meaningful exposure to an executive leadership team in a fast-growing organization.
Position Overview The Receptionist / Office Manager serves as the primary point of contact for visitors, investors, vendors, and internal team members.
This role is critical in maintaining a professional, organized, and welcoming corporate environment while also providing administrative and operational support across the office.
This is more than a front desk role
- it is a strategic office coordination position with direct executive exposure and long-term growth potential.
Key Responsibilities Front Office Management Professionally greet and assist visitors, investors, and vendors Answer, screen, and route incoming calls efficiently and courteously Receive, sort, and distribute incoming mail and deliveries Maintain a polished reception area and common spaces Office Services & Administrative Support Serve as the go-to resource for office-related needs Coordinate conference room scheduling and meeting preparation Maintain office supplies, kitchen inventory, and vendor relationships Liaise with building management and external service providers Support onboarding logistics (workspace setup, supplies, access coordination) Assist with internal meetings, events, and administrative projects Provide general administrative support (copying, scanning, filing, document preparation) Confidentiality & Compliance Handle sensitive company and investor information with discretion Maintain secure filing systems (physical and electronic) Ensure compliance with internal information security procedures Qualifications Bachelor's degree preferred 1-2+ years of experience in a receptionist, front office, or administrative support role Intermediate to advanced Microsoft Office proficiency (Word, Excel, Outlook) Strong organizational skills with exceptional attention to detail Excellent communication and interpersonal abilities Ability to manage multiple priorities in a fast-paced, high-energy environment Professional presence with strong business acumen Proactive, resourceful, and naturally anticipatory Compensation & Benefits Base salary up to $65K (DOE) + performance-based bonus 100% employer-paid medical, dental, and vision coverage for employee + family Generous PTO 401(k) with company match after six months.
This is a confidential search.
Qualified candidates will receive additional details during the screening process.
Job Description Summary
The Training and Talent Development Specialist is responsible for supporting training and development programs that enable every employee to build and grow meaningful careers at Delta. This role includes organizing the training committee, executing initiatives to drive upskilling and reskilling, supporting the organization’s transformation goals, and implementing digital transformation efforts in training. You will collaborate with HR team members and internal stakeholders to design, deliver, and manage learning programs that enhance the knowledge, skills, and engagement of employees across the Americas region.
Key responsibilities and tasks
1.Training
▪ Assess training needs through surveys, interviews with employees, focus groups, and consultations with management.
▪ Design, develop and deliver training programs for various departments using a vari-ety of media and will cover both general and specific areas such as new hire train-ing, on-the job training, and advanced training courses.
▪ Facilitate the training committee to ensure alignment with organizational objec-tives.
▪ Develop the training materials for delivering Corporate’s core competencies or general working skills.
▪ Lead virtual or in-person program logistics including program communications, co-ordination of vendor contracts and scheduling, space reservation, catering, audio visual (AV) and facilitator needs.
▪ Utilize the LMS, Academy, or other relevant learning management systems to man-age various training courses.
▪ Monitor, evaluate, and record training activities to ensure program effectiveness.
▪ Coordinate necessary HR training analysis, audits, and reports in a professional manner to monitor employee training and development process.
2.Talent Development
▪ Develop and execute the assessment to identify critical talents according to HQ’s policy and suggestive tool.
▪ Maintain alignment between talent strategy and organizational capability-building roadmap.
▪ Support leadership decision-making in talent planning and pipeline development.
▪ Execute company LDC and TDC program.
Desired Skills and Experience
• Bachelor’s degree in Human Resources, Education, or a related field.
• Minimum 8 years of experience in Training and Talent Development or a related field.
• Strong understanding of training methodologies and adult learning principles.
• Excellent facilitation, public speaking, and presentation skills; proficient in both in-person and Zoom-based delivery.
• Strong leadership, communication, and organizational skills.
•Highly organized with strong attention to detail and accuracy.
•Ability to manage multiple projects, prioritize tasks, and meet deadlines.
•Comfortable working in a fast-paced, collaborative, and service-oriented environment
•Able to work independently and as part of a team.
•Demonstrated ability to translate business strategies into talent and workforce development initiatives.
•Strong business writing skills for internal and external communication.
•Skilled in communicating across all levels of the organization, from frontline employees to executive leadership.
• Proficient in Microsoft Outlook, Teams, Excel, and PowerPoint, including mail-merge and VLOOKUP.
• Familiar with Learning Management Systems (LMS) and committed to continuous process improvement.
Preferred Qualifications
• Master’s degree in human resources, Organizational Development, or a related field.
•Certification in training and development (e.g., CPTD, ATD) or have trainer experience.
Experience in organizational transformation and change management
My Client, a mid-size turnkey Engineering, Procurement and Construction specialist providing critical infrastructure services to the energy and utilities markets across the USA, is looking for a Project Field Engineer specializing in substation projects, for a project in Delta UT.
The ideal candidate will have a minimum of 5 years of relevant experience in the field and will be responsible for supporting electrical substations construction teams. To be considered you must have completed 3 full projects at least and have a stable work history. This role requires a deep understanding of electrical engineering principles, and the ability to work collaboratively with various stakeholders to ensure the successful completion of projects. The position is required to provide technical guidance and support to the client's construction teams, as well as be the teams direct link back to the broader engineering team on the project.
Duties
- Acting as the main technical expert on site, offering guidance to construction crews and subcontractors
- Making sure that the project adheres to engineering and design specifications, industry standards, and construction regulations
- Working independently or as part of the construction team to handle issues that arise.
- Support the resolution of construction issues, deviations from plans, unforeseen challenges, and collaboration with the Design team for resolutions
- Identifying potential risks and implementing preventive measures to minimize project delays, cost overruns and safety hazards.
- Processing of submittals and RFI’s
- Maintain accurate project documentation for field markup
- Support plan review and approval process with local and state municipalities, as required
- Report to Project Engineering Manager and Project Manager on status of open issues
- Performs any other duties assigned
- Adheres to internal standards, policies, and procedures
Preferred Experience and Education
- Minimum 5 years of relevant field experience in the construction of large high voltage substations
- An Electrical Engineering degree is essential
- Strong technical background in the installation and operation of electrical equipment and associated subsystems
- Familiarity with high, medium and low voltage installations, substation design, grounding, protection
- Ability to collaborate with project team members and client entities, demonstrating the leadership capabilities to ensure a successful project
- Excellent written and oral skills are required
- P.E. license is not required, but preferred
Travel Requirements
- Travel: Yes
- Percent of Time: 10%
A Vehicle will be provided, and when travelling a per diem will be issued
- $115,500 As the Joint Mission Planning Systems- Systems Engineer, you will coordinate and perform Mission Systems (MS) team integration activities for the F/A-18 & EA-18G aircraft USN and FMS variants.
Perform as the F/A-18 & EA-18G IPT primary contact point with contractors, program managers, and sponsors for MS team projects involving the Joint Mission Planning System (JMPS).
Essential Job Functions: Independently interface with all levels of the F/A-18 IPT as well as external organizations (e.g.
Program Office, Aircraft PMAs, NAVAIR, Boeing, Raytheon, etc.) on matters related to JMPS integration, project planning, scheduling, document preparation, engineering document assessment and integration planning.
Obtain and maintain adequate qualifications with current standards, procedures and schedules.
Develop plans and make written and oral presentations to contractors, sponsors, and IPT management on program status, technical problems, scheduling, and costs.
Provide technically sound advice and guidance to managers, supervisors, peers, and sponsors on specific technical aspects of JMPS.
Perform as an Initiative Architect (IA) for aircraft software changes involving JMPS and associated subsystems installed on the F/A-18 & EA-18G platforms and develop integrated breakdown structure (IBS) plans and asset requirement plans encompassing the development and verification phases of developmental software.
Provide engineering analysis, recommendations and solutions for complex challenges during system design and anomaly corrections.
Ensure that required documentation (detailed procedures, etc.) is developed for all tests and is in accordance with current standards, procedures and schedules.
Required Skills: Due to the sensitivity of customer related requirements, U.S.
Citizenship is required.
Must have a Bachelor's degree with 8 plus years of related experience.
Will also consider a Master's degree with 6 plus years of related experience.
Must be able to work onsite
- This position is not remote work eligible.
Must be able to obtain and maintain a Top Secret clearance.
Travel may be required.
Desired Skills: Experience with F/A-18 or EA-18G aircraft platforms a plus.
Familiarization with Mission Planning is a plus.
Junior Tax Advisor (Enrolled Agent – EA)
Location: Irvine, CA (Onsite)
Compensation: $72,000–$80,000 base + monthly bonus
Great opportunity for an entry level EA with their enrolled agent certification. Great company culture, benefits and growth potential.
Overview
- Junior-level tax resolution role supporting clients with IRS matters
- Client-facing position managing assigned cases from start to resolution
- Onsite role in a fast-paced, team-based environment
Key Responsibilities
- Manage a small portfolio of complex tax resolution cases
- Serve as main point of contact for assigned clients
- Review financials, IRS notices, and compliance gaps
- Request, collect, and review client documentation
- Prepare resolution packages, including Offers in Compromise
- Partner with Tax Professionals and Tax Preparers
- Explain options, timelines, and next steps to clients
- Maintain clear and accurate case notes in the system
- Flag risks, issues, and items needing escalation
Requirements
- Active Enrolled Agent (EA) certification required
- 1+ year experience in tax resolution or EA role
- Experience with IRS collections and complex cases
- Solid understanding of IRS procedures
- Strong written and verbal communication skills
- Highly organized with strong time management
- Comfortable handling multiple cases at once
- Experience using CRM or case management tools
AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team!
One of the Industry's BEST Compensation Packages
Earning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which help your business growth at all stages of your agency’s development. The more you invest in your success, the more you can earn!
100% Economic interest in your agency from day 1!
Complementary lead programs linked to our membership databases!
Launch Bonus
(paid once candidate launches fully compliant AAA branded agency)
Marketing/lead generation Reimbursement
Paid to Agency Owner
Agency Development Bonus (ADB)
First 36 months – measured on a quarterly basis
Agency Growth Bonus (AGB)
Starts in year 3 (month 25)
Strong Support Throughout the Process
· Start with a solid foundation: The EA model is designed to serve the needs of our members. There is much thought, data, and research that goes into our candidate selection, interview process, and agency location placement. We provide EAs with assistance on how to successfully launch and develop their agency into a sustainable and profitable business year over year.
· Step-by-step assistance: The core of your EA onboarding will be a detailed deployment plan providing guidance to ensure compliance with AAA protocols and standards.
· Comprehensive education: You will benefit from mixing in-person with virtual training, the program includes core business skills, sales, customer service, products and systems.
· Resources to help you grow and evolve: As your business grows, you’ll benefit from a myriad of resources to help you secure licensed staff, manage financials and cash flows, develop and modify a business plan, and access to a network of experienced EAs and other business experts. Your AAA recruiter can review specifics with you.
Agency Owner Overview
This opportunity is for self-motivated, results-driven business people interested in building a profitable, multi-line insurance agency. You’ll bring business or industry-relevant experience, and need a level of capital to ensure your agency delivers the service AAA—and our members—expect. You’ll own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell property and casualty, life insurance and AAA memberships along with other products, to a well-defined and loyal client base.
Agency Owner Requirements
· Property & Casualty and Life & Health Insurance Licensing, preferred not required:
If you don’t have them, you must be willing to obtain at candidate's expense
· Review and completion of the Business Plan/Cash flow analysis (AAA provides assistance and guidance throughout this process)
· Learning & Development requirements will be (3 weeks 100% virtual training/live instructor class)
· AAA branded office - must be approved office space
· $75K proof of investable capital – (not a franchise fee-proof of funds available for investment into your own business)
· Must be able to pass background check-criminal history and credit/financial check
Products include
AAA Membership
· You’ll offer programs for autos, bicycles, RVs and motorcycles. People value their AAA Membership for access to our trusted roadside assistance, and for the more than 126,000 opportunities to save on dining, shopping, hotels, rental cars, travel events and auto care.
Property and casualty insurance
· You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. Because we always strive to do what’s right for our members, you’ll also have access to brokered products from multiple, national and regional A rated leading carriers to help you serve a wide variety of needs. (varies by state)
Life Insurance
· You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent), which is the 4th highest ranking out of 16, by A.M. Best Company as of September 2016.
About the Company - AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team! One of the Industry's BEST Compensation Packages Earning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which help your business growth at all stages of your agency’s development. The more you invest in your success, the more you can earn!
Agency Launch Bonus
The Agency Launch bonus is paid once candidate launches fully compliant AAA branded agency $20,000
Marketing Reimbursement
Paid to Agency Owner $20,000 or more (you can qualify up to 10K a quarter)
Agency Development Bonus (ADB)
First 36 months – measured on a quarterly basis
Agency Growth Bonus (AGB)
Starts in year 3 (month 25)
Full ownership (Equity) of your book of business!!!
Strong Support Throughout the Process - Start with a solid foundation: The EA model is designed to serve the needs of our members. There is much thought, data, and research that goes into our candidate selection, interview process, and agency location placement. We provide EAs with assistance on how to successfully launch and develop their agency into a sustainable and profitable business year over year. Step-by-step assistance: The core of your EA onboarding will be a detailed deployment plan providing guidance to ensure compliance with AAA protocols and standards. Comprehensive education: You will benefit from mixing in-person with virtual training, the program includes core business skills, sales, customer service, products and systems. Resources to help you grow and evolve: As your business grows, you’ll benefit from a myriad of resources to help you secure licensed staff, manage financials and cash flows, develop and modify a business plan, and access to a network of experienced EAs and other business experts. Your AAA recruiter can review specifics with you.
Agency Owner Overview - This opportunity is for self-motivated, results-driven businesspeople interested in building a profitable, multi-line insurance agency. You’ll bring business or industry-relevant experience and need a level of capital to ensure your agency delivers the service AAA—and our members—expect. You’ll own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell property and casualty, life insurance and AAA memberships along with other products, to a well-defined and loyal client base.
Agency Owner Requirements:
Property & Casualty and Life & Health Insurance Licensing, preferred not required: If you don’t have them, you must be willing to obtain at candidate's expense
Review and completion of the Business Plan/Cash flow analysis (AAA provides assistance and guidance throughout this process)
Learning & Development requirements will be (4-week 100% virtual training/live instructor class)
AAA branded office - must be approved office space
75K proof of investable capital – (not a franchise fee-proof of funds available for investment into your own business-must be seasoned for 60 days)
Must be able to pass background check-criminal history and credit/financial check
2 licensed staff
Products include:
AAA Membership - You’ll offer programs for autos, bicycles, RVs and motorcycles. People value their AAA Membership for access to our trusted roadside assistance, and for the more than 126,000 opportunities to save on dining, shopping, hotels, rental cars, travel events and auto care.
Property and casualty insurance - You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. Because we always strive to do what’s right for our members, you’ll also have access to brokered products from multiple, national and regional A rated leading carriers to help you serve a wide variety of needs. (varies by state)
Life Insurance - You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent), which is the 4th highest ranking out of 16, by A.M. Best Company as of September 2016.
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Salary: $80,000 - $100,000 per year
A bit about us:
Our client, a well-established CPA firm in Severna Park/Anne Arundel County, Maryland, is seeking a Tax Manager. The ideal candidate will have tax experience, covering individuals, corporations, partnerships, and trusts. While a CPA or EA certification is preferred, we highly value someone who is dedicated to being a long-term, integral part of our team. The role involves direct interaction with individuals and small to medium-sized businesses.
We pride ourselves on being a family- and employee-friendly office that promotes work-life balance. Our benefits include shorter summer work weeks and extended holiday weekends (e.g., 4-day weekends for Memorial Day, Labor day and other holidays when possible). Our client is also active in the local community.
Why join us?
- 401(k)
- Continuing education credits
- Dental insurance
- Disability insurance
- Health insurance
- License reimbursement
- Life insurance
- Opportunities for advancement
- Paid time off
- Tuition reimbursement
- Vision insurance
Job Details
Job Details:
We are currently seeking a dynamic and experienced Senior Tax Accountant to join our fast-paced Accounting and Finance team. This role is designed for a seasoned professional with a strong background in partnership tax, trust tax, and business income tax returns. The ideal candidate will be a Certified Public Accountant (CPA) or Enrolled Agent (EA) with proficiency in QuickBooks and Lacerte Tax. This role requires a minimum of 5 years of relevant experience.
Responsibilities:
As a Senior Tax Accountant, you will be responsible for:
1. Preparing and reviewing complex tax returns including federal and multi-state returns for partnerships, trusts, and corporations.
2. Assisting in tax planning and research to minimize tax liabilities and ensure compliance with tax laws.
3. Preparing business income tax returns and creating client financial statements.
4. Utilizing QuickBooks for financial data management and Lacerte Tax for tax preparation.
5. Providing guidance on the tax implications of business investments and transactions.
6. Collaborating with team members to improve and streamline tax procedures and processes.
7. Keeping up to date with the latest tax laws and regulations and ensuring the company's compliance with all tax obligations.
8. Providing excellent customer service to clients, addressing their tax-related queries, and providing suitable solutions.
Qualifications:
To be considered for the Permanent Senior Tax Accountant position, candidates must meet the following qualifications:
1. Bachelor’s degree in Accounting, Finance, or a related field. A Master’s degree is a plus.
2. CPA or EA certification is preferred.
3. Minimum of 5 years of experience in tax accounting, with a focus on partnership tax, trust tax, and business income tax returns.
4. Proficiency in QuickBooks and Lacerte Tax.
5. Excellent knowledge of federal and state tax laws and regulations.
6. Strong analytical skills and attention to detail.
7. Excellent communication and interpersonal skills, with the ability to explain complex tax concepts to clients and team members.
8. Ability to work under pressure and meet tight deadlines.
9. High level of integrity, professionalism, and confidentiality.
If you are a detail-oriented professional with a passion for tax accounting and a drive to provide excellent client service, we would love to hear from you. Join our team and contribute to our continued success in the Accounting and Finance industry.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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The Opportunity
Join our team as an Enterprise Architect in an industry leading EA function that creates alignment between technology and business strategy. You will have an opportunity to guide the process of planning and designing capabilities to maximize the value of IT and enable the company to make high impact, long-term decisions supporting the Corporate Technology Organization in Investment Management(Portfolio Management, Derivatives, Credit & Market Risk functions). This will be accomplished through architecture strategies, blueprints and road maps that standardize technology stacks which create engineering speed and agility through the innovative use of data science, data analytics, cloud and API's. The EA will work with a team that embrace diversity in all of its forms, respect and have fun.
The Team
The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is seeking an outstanding Enterprise Architect (Application) to join our team. Enterprise Architecture is composed of Business, Application, Technology & Design and Security architecture domains. Joining this team will give the Application EA a unique perspective and opportunity to partner with best-in-class architects on enterprise wide technology initiatives.
The Impact:
This role will work with Corporate Technology Finance & Investment Management line of business delivery teams, engineers, application operations, product managers, and enterprise stakeholders to help deliver innovative, data-driven systems aimed at transforming the insurance industry. As part of the application architecture team, incumbents may be responsible for any of the following:
- Technical evaluations and benchmarking of core application platforms, frameworks and technologies
- Specification and publication of standards around application design and software engineering best practices
- Thought leadership and active participation in conferences and research with strategic partners and academic institutions
- Partner with senior leaders to develop and maintain the Technology strategies & roadmap
- Partner with business executives and senior architects to identify data and process issues, then provide solution options and recommends options
- Provide recommendations on system options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals and processes
- Engage in SA problem solving, snapshots and full architecture documents
- Actively publish deliverables, and utilizes multi-media to educate and engage with federated solution architecture community members
- Collaborate with extended enterprise architecture, business, and IT support teams to communicate architecture strategies, standards, and direction
- Stay abreast of emerging technologies
The Minimum Qualifications
- Bachelors degree in Computer Science, Engineering or related Technical degree
- 8+ years of related IT Solutions Architecture or Technical Lead experience
The Ideal Qualifications
- 10+ years of related IT Architecture or IT consulting experience
- 5 years of Investment Management and/or Finance experience
- Emerging Technologies in Investment Management including AI/ML
- Experience with IM Platforms: Eagle, Aladdin, Calypso, Murex or similar
- Experience in data management platform design and integrations, ABOR/IBOR data layer, data modeling for IM domain, data framework adoption, mastering solution design.
- Excellent communication, presentation, influencing and reasoning skills
- A team-focused mentality with proven ability to work effectively with diverse stakeholders
- Strong interpersonal skills, with an emphasis on the ability to effectively influence others, collaborate and partner.
- Understanding of the impact of IT on business results
- Demonstrated experience using Architecture Methodology (TOGAF, Archimate)
- Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
- Experience in Public Cloud platforms (preferably AWS), solution design and development using Cloud-native services, and understanding of cost rationalization.
- AWS/Azure Cloud Certification
- Strong experience in Architecture and Design patterns
- Developed acumen in Domain Driven Design
- Strong experience with event streaming design and implementation using Kafka, along with web service protocols and patterns like SOAP, REST, JSON, XML/XSDs.
- Experience with REST API for data interchange and API-driven systems integration decoupling digital and backend systems.
- Track record of designing architectural reference material
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Enterprise Architecture team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Role Summary: The M365 Licensing Specialist is our Subject Matter Expert on Microsoft licensing, responsible for both advisory guidance and operational execution across multiple channels and programs. You will guide our internal sales team and clients on the most appropriate licensing for given scenarios, process license orders and renewals, provision customer tenants, respond to licensing inquiries, and maintain accurate records and documentation. This role requires deep familiarity with the Microsoft Cloud Solution Provider (CSP) program and an advanced ability to research and interpret Microsoft documentation including licensing guides, licensing terms, and other materials. Familiarity with meeting CMMC requirements with Microsoft GCC and GCC High licensing is a significant advantage. As a Tier-1 Microsoft Direct Bill partner, we do not have distributor support for licensing questions—this role is our primary licensing expertise and operates with significant autonomy. Key Responsibilities: Licensing Advisory and Sales Support Serve as the internal subject matter expert on Microsoft licensing programs, SKUs, and termsGuide sales team on appropriate licensing for customer scenarios, including complex or high-value dealsAdvise clients on licensing options, optimization opportunities, and compliance alignmentInterpret Microsoft licensing terms, agreements, and program rulesStay current on Microsoft program changes and communicate implications to internal teamsProvide guidance on licensing/product feature strategies that support CMMC and other regulatory cybersecurity requirements Research and Knowledge Management Research and interpret Microsoft documentation (MS Learn, License Agreements, Modern Work comparison resources, partner portals)Maintain and create internal licensing knowledge base and SOPsDocument common Q&A and build internal FAQ resourcesKeep process documentation current as Microsoft programs evolveTrack recurring internal questions to identify training gaps and documentation needsContribute to process improvement initiatives Licensing Operations Process new license orders and renewals across multiple channels: CSP Commercial, GCC, GCC High (VLC), Azure Government, and Azure EAProvision licenses through Microsoft Partner Center, including new customer tenants, Azure subscriptions, and license count adjustmentsCoordinate license renewal dates, service cutoffs, and cancellation windowsMaintain monthly Microsoft license pricing downloads to support the sales teamTrack Microsoft licensing program updates that affect product availability, pricing, or program participationCommunicate Microsoft policy changes and deadlines to internal teamsEnsure the accuracy of required Microsoft program formsMaintain detailed records within ticket notes and emailsSuspend customer Azure Government subscriptions when required by managementCoordination and support on invoice generation and billing (with Billing & Accounting department)Coordination and support on pricing strategy (with Sales) Customer Communication and Support Respond to client licensing inquiriesRespond to internal colleague licensing questions (sales, delivery, and finance related)Send and confirm license activation communications to customersInstruct and follow up with customers about their procurement obligations (accepting Microsoft agreements)Resolve routine licensing requests such as license provisioning issues, access problems, and document re-sendsEscalate technical issues to internal engineering resources or open support tickets with Microsoft on customers' behalfMonitor and manage the licensing ticket queue in Autotask PSA (chiefly inbound customer inquiries and license related support requests) How Success is Measured: Advisory Effectiveness Sales team and client satisfaction with licensing supportAccuracy of licensing recommendations and program knowledgeTimeliness and quality of Microsoft program change communicationsKnowledge base & SOP contributions and documentation quality Operational Excellence Order and provisioning accuracyTicket response timeFirst-contact resolution rate
Required Qualifications 5+ years of experience with common Microsoft licensing programs (MOLP, MCA, EA, CSP, NCE, AOS-G, etc.)Working knowledge of Microsoft Partner CenterUnderstanding of Microsoft 365 and Azure licensing models, SKUs, and subscription typesAbility to research and interpret Microsoft licensing documentationStrong attention to detail and accuracyStrong discernment and reasoning skillsExcellent written and verbal communication skillsExperience with ticketing systems and customer support workflowsComfortable working in a remote environment Preferred Qualifications Experience with Microsoft Tier-1 direct-sell partner programsAOS-G (Agreement for Online Services for Government) experienceGCC and GCC High licensing experienceExperience with Volume Licensing Center (VLC)Experience with Azure Enterprise Agreement (EA) programsFamiliarity with CMMC compliance requirements is a significant advantage, and further education will be provided on the job.Experience with Autotask PSAExperience working at a Microsoft partner
Compensation & Benefits Competitive salaryComprehensive benefits (medical, dental, vision, retirement, PTO, professional development)Fully remote work environment with flexibility and autonomyMission-driven work that directly strengthens our national security posture Why This Role? This is a builder's role with autonomy. If you're energized by deploying solutions, scripting away inefficiencies, and knowing your work helps defense contractors and government agencies operate securely—you'll fit right in. You'll work with cutting-edge Microsoft security technologies, develop deep expertise in GCC High and CMMC compliance, and have the latitude to shape how we deliver. We value people who make things better, not just people who complete tasks. PandoLogic. , Location: San Diego, CA - 92108
