Darling Ingredients Jobs in Usa

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis Heritage Dairy, part of the Lactalis family of companies, is currently hiring a Supply Quality Manager, Ingredients & Packaging position based in Chicago, Illinois. The Supply Quality Manager, Ingredients & Packaging is responsible for the compliance of incoming ingredients, packaging, and chemical products and their perspective suppliers, with the Quality and Food Safety Standards of Lactalis Heritage Dairy (LHD). The Supply Quality Manager, Ingredients & Packaging reviews, assesses, and approves ingredients, packaging, and chemicals against Food Safety and Quality standards at onboarding and on a continuous basis. In addition, this position conducts sanitation and GMP audits in plants to maintain and improve quality standards, as needed. In addition, the Supply Quality Manager, Ingredients & Packaging works closely with the Purchasing Department, assisting with the onboarding of new ingredients, packaging, chemicals, and suppliers.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Schedules, plans, and executes food safety & food quality audits for existing and potential
• ingredients/packaging/chemical suppliers.
• Utilizes the principles of GFSI, HACCP & ISO 9001/22000 in audits to assess food
• safety/quality risks & recommends mitigation strategies.
• Monitors and follows up with manufacturing plants to ensure the full implementation of
• corrective actions.
• Provides technical input on food safety of ingredients and packaging materials on product
• development teams.
• Reviews, approves, and files all ingredient/packaging/chemical supplier documentation
• against LHD expectations.
• Organizes and plans a detailed schedule to ensure supply/facility audits are efficiently
• conducted. Produces audit reports and distributes internally in a timely manner, after each
• visit.
• Completes monthly, quarterly, and annual reports.
• Maintains a close partnership with the Purchasing Department to facilitate communication
• with suppliers as needed.
• Provides support on projects as needed, and accomplishes tasks as appropriately assigned.
• Partners cross-functionally to achieve overall company objectives.
• Shares and promotes best practices throughout the organization

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Minimum Qualifications

• Bachelor's degree in microbiology, food science, dairy science, life sciences or equivalent or
• combination of education and experience.
• Experience in food manufacturing is required.
• 3+ years of experience auditing food manufacturing locations is required.
• 5-7 years related experience, including active involvement in Quality Programs in a Food and Beverage manufacturing environment.

Knowledge, Skills, & Abilities

• Solid knowledge of GFSI, HACCP, US food regulations.
• Proficiency with data management portals, Microsoft Office applications, specifically Excel is
• required.
• Strong analytical, problem-solving and decision-making skills.
• Strong communication skills, as well as the ability to work independently.
• Strong organizational skills and proven attention to detail.
• Ability to prioritize and manage projects in a changing, complex environment.
• Ability to travel up to 50% and work extended/off-work hours.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

About Arshine

Established in 2007, Arshine Group is one of China’s top 5 exporters of high-quality raw materials. The company has experienced consistent annual revenue growth of 30%, expanding its business portfolio across multiple sectors, including:

• Human Nutrition (food and nutritional ingredients)
• Animal Nutrition (feed additives)
• Human Health (active pharmaceutical ingredients)
• Animal Health (veterinary active pharmaceutical ingredients)
• Agricultural Chemicals，Cosmetics and Construction chemicals,etc.

Arshine Lifescience USA, a subsidiary of Arshine Group, is located and warehoused in Los Angeles, California, setting up the warehouse in the Northeast U.S., with an additional branch in Texas and Florida. The subsidiary specializes in the distribution of human nutrition ingredients, including:

• Vitamins
• Anti-aging Ingredients
• Minerals
• Herbal Extracts
• Amino Acids
• Functional Ingredients,etc

Now Arshine Lifescience USA is a rapidly growing international supplier of nutritional and health ingredients, specializing in providing high-quality raw material solutions for local dietary supplement, food, and beverage companies in the United States.

Backed by a mature supply chain in China and with a deep local presence in the U.S., we are currently in a phase of rapid expansion.

We currently have open positions for:

Job Vacancy: Sales Representative/Account Executive (Human Nutrition Ingredients)

Job Type: Full-time, Home Base

Compensation Pay: Base Pay+Performance Bonus+Commissions

Job Descriptions:

-Responsible for developing and maintaining local clients in the United States (Health Supplement / Food & Beverage industries);

-Deeply understand client needs and provide professional raw material solutions;

-Follow up on the entire order process (quotation, negotiation, order placement, delivery, payment collection);

-Establish long-term client relationships to enhance customer repurchase rates and sales revenue;

-Collaborate with the procurement and supply chain teams to ensure smooth project progress.

Job Requirements:

• Relevant experience in the Nutritional Supplements Ingredients or Nutraceutical Raw Materials industry (MUST).
• Bachelor's degree with a minimum of 2 years' experience in sales.
• Excellent communication and negotiation skills.
• A self-motivated, reliable individual with a strong ability to work collaboratively as part of a team.
• Willing to travel as needed
• Responsible and committed to long-term growth with the company

Compensation and Benefits:

• Base salary+Performance Bonus+Uncapped Sales Commissions
• Health insurance coverage
• Paid time off ( 40Hrs Annual leave, 40Hrs Sick leave, 4Hrs Birthday leave)
• Paid Holidays （13 Days Holidays）
• Reimbursement（business travel and mileage）
• Generous holiday stipends and anniversary recognition presents
• Complete training system (Product + Sales + Industry)
• High performers will have the opportunity to participate in the company's long-term incentive program (future equity/profit-sharing opportunities).

Why join us?

-High-Growth Platform: The company is in a rapid expansion phase, offering far more opportunities than established enterprises.

-High Earning Potential: Uncapped commissions — your income is determined by your abilities.

-International Vision: Directly participate in the integration of global supply chains with the local U.S. market.

-Flat Management: Direct leadership by the boss, fast decision-making and timely feedback.

-Multicultural communication: growing in a dynamic and efficient team.

Kindly visit or for more information.

You are a proven sales champion in the ingredient sector, a motivated prospector eager to develop and manage your own ingredient sales channel with other businesses. You are well-connected with major food manufacturers, knowing the right doors to knock on and the pitfalls to avoid. Exceptional customer service is your top priority, and you excel in building and maintaining strong relationships. A relentless problem solver, you're accountable for the overall success of customer relationships. As a self-starter and team player with a strong character, you are motivated to contribute to our winning team. You thrive in navigating complex customer relationships, understanding their needs deeply, and translating those needs into innovative and sustainable business opportunities.

Responsibilities:

·      Plan, achieve, and exceed annual sales forecasts and profitably plans.

·      Maintain relationships with customer key gatekeepers, influencers, and decision-makers to ensure strong relationships, exceeding their needs and that our mutual sales goals and margins are accomplished.

·      Align sales/marketing strategies and promotions with the nuances of the account base or market segment.

·      Integrate with key customer team members at all levels to align customer opportunities and business objectives, ensuring competitiveness and market share.

·      Manage and develop the customer base while identifying, investigating, and approaching new alternative ingredient markets to build sustainable, profitable growth.

·      Collaborate with sales management, leaders, and teams to develop overall objectives and growth strategies for current customers, past customers, and potential new prospective customers.

·      Gather market intelligence, monitor, and document competitor activities, and report findings.

·      Maintain a clear and updated view of your sales pipeline including PO’s, orders, production, shipments, and deliveries.

·      Identify opportunities to expand the company’s portfolio within the ingredient segment.

·      Develop extensive knowledge of all our salt products and of salt ingredient trends and market projections.

·      Drive new business development through lead generation, expand territories, build brand awareness, and increase market share.

·      Actively participate in trade shows. (Require 5-10% travel).

·      May occasionally work outside the typical office hours of 8:00 AM – 4:30 PM.

·      Performs other duties as assigned.

Skills and Abilities:

·      Excellent verbal and written communication skills.

·      Excellent sales and customer service skills with proven negotiation skills.

·      Excellent organizational skills and attention to detail.

·      Proficient with Microsoft Office Suite or related software.

·      Proven relationship building and ability to influence buying decisions.

·      Excellent time management skills and the ability to meet shifting deadlines.

Education and Experience:

·      A college degree in business or related field preferred.

·      7+ years of direct B2B and distributor food sales experience, ideally with specialty premium ingredients and retail products.

·      Travel required for trade shows, customer meetings, and market research.

·      Conceptual strength and ability to navigate complexity and ambiguity.

·      Knowledge of the natural/gourmet industry preferred.

·      Experience calling on major North American consumer food and beverage and distribution companies.

·      Experience working in a collaborative team environment and the ability to work independently.

Work Environment and Physical Requirements:

• Prolonged sitting at a desk and working on a computer.
• Work may be performed in an office and warehouse/production setting.
• Must be able to lift up to 15 pounds at times.
• Ability to work in a manufacturing environment with exposure to sensory elements including operational machinery noise, equipment vibration, and food-grade aromas that vary by product, ranging from sweet to savory and spicy

All SaltWorks employees are held accountable to food safety and quality standards communicated in job descriptions, during onboarding training, annual refresher training, posted policy statements, and posted GMP and HACCP reminders. All employees are responsible for reporting food safety and quality problems to a manager for immediate correction.

Job Title : Ingredient Scientist

Location : Burlington, MA 01803

Duration : 09 Months

Shift Details : 100% On-Site

Job Description:

• The Associate Ingredient Scientist will be working in a fast paced cross-functional environment to develop ingredient specifications that are accurate, as well as collect critical documents to make sure all our ingredients meet the required FDA standards.
• Understand basics of raw materials, and their application in beverages
• Lead projects that impact ingredients, such as new supplier requirement updates, cost savings initiatives, supply issues or production challenges
• Minimum of B.S. in Food Science, Chemistry, Biology or allied field
• 1-3 years of experience in a related function within food/beverage (R&D, Quality) or CPG internship.

A Route Driver is responsible for operation of a truck to collect fabrication material from meat processors, slaughter facilities and grocery stores, and used cooking oil from restaurants to our location in Kansas City, KS.

Benefits

• Work-life balance environment with local runs and home daily.
• Opportunities for dedicated routes servicing our customers needs.
• Guarantee a minimum of 40 hours per week; overtime after 8 hours worked per day.

Essential Duties/Responsibilities

• Must be able to handle outside elements year round
• Collects and inspects products at time of pick up for any foreign material at customer location.
• Required to maintain an Electronic DOT log.
• Responsible and operates vehicle in accordance with Company, federal, state and local regulations.
• Conducts pre and post trip vehicle inspections; observes company policy, procedures and safety rules.
• Maintains excellent customer relations by providing quality, professional service at all times.
• Responsible for completing all company required paperwork in accordance with company policies on a daily basis.
• Attendance at all safety meetings required; may be asked to serve on Safety Committee.
• All other duties as assigned by management

Minimum Qualifications

• Must be 21 years of age.
• Must possess a valid Class A driver's license.
• With tanker endorsement.
• Must be registered on Qualifications
  • Prior route experience within a customer oriented environment.
  • Ability to work well with internal staff and external customers.
  • Ability to add, subtract, multiply, and divide whole numbers.

  Physical Demands

  • Frequently required to walk, stand, sit, climb, balance, stoop, kneel, crawl, and crouch.
  • Sitting for long periods of time.
  • Ability to stay focused and concentrate on one thing for long periods of time.
  • Occasionally lifts up to 75 lbs.
  • Occasionally push, pull or move up to 250 lbs.
  • Occasionally required to maneuver a fully loaded dolly.
  • Occasionally required to load deadstock and/or bins with assistance from a wench on their vehicle.
  • Regularly required reach with hands and arms.

  Work Environment

  • Job functions will be carried out in a commercial motor vehicle, customer locations, and plant environment.

  Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser:

Ecommerce Manager

Location: Grand Rapids, MI

Classification: Full-Time Salaried, Exempt

Compensation: Aligned to Company and Applicant Expectations

Reports to: President

ABOUT US:

The Darling Effect is a young, energetic company offering a fresh perspective on the products we use and wear daily. At The Darling Effect, we bring the season’s trendiest gift and lifestyle products to life with enhanced design, creating items that inspire and delight.

WHO WE'RE LOOKING FOR:

The Darling Effect is seeking a strategic, analytical, and execution-oriented Ecommerce Manager to lead and grow our direct-to-consumer business. This role is responsible for overseeing the performance, strategy, and day-to-day management of our ecommerce ecosystem, including our website, digital marketplaces, and emerging social commerce channels.

This is not a general marketing role. The Ecommerce Manager will focus on driving measurable ecommerce performance by improving traffic quality, conversion rate, and overall digital customer experience. The right candidate understands the operational side of ecommerce and is comfortable using data to guide decisions and prioritize growth opportunities.

The ideal candidate is a confident communicator, thoughtful operator, and practical problem-solver who enjoys balancing strategy with hands-on execution while partnering closely with leadership to scale the company’s online growth.

WHAT YOU'LL DO AS AN ECOMMERCE MANAGER:

The Ecommerce Manager will support the company’s growth by owning the performance and evolution of our direct-to-consumer business. This role will focus on improving the online customer experience, expanding digital sales channels, and coordinating internal and external teams to ensure ecommerce initiatives move forward with clarity and momentum.

Key Responsibilities:

·      Own and grow the company’s direct-to-consumer ecommerce performance, including revenue, conversion rate, and customer acquisition efficiency

·      Manage and optimize the company’s ecommerce storefront on Shopify, ensuring product merchandising, navigation, and customer experience support conversion and growth

·      Monitor and analyze ecommerce performance metrics including traffic sources, conversion rate, average order value, and customer acquisition cost

·      Oversee marketplace presence and performance on Amazon, Etsy, and social commerce platforms such as TikTok / TikTok Shop

·      Ensure product listings, descriptions, imagery, and pricing remain accurate, compelling, and optimized across all digital sales channels

·      Provide strategic oversight for paid acquisition channels including Meta Ads and TikTok Ads, partnering with an external team responsible for campaign execution

·      Evaluate advertising performance and collaborate with external partners to improve return on ad spend and customer acquisition efficiency

·      Collaborate with and provide direction to internal team member(s) who supports product content, digital marketing initiatives, and marketing assets across ecommerce, wholesale, and broader brand channels

·      Coordinate closely with internal teams including Creative, Sales, and Operations to support product launches and seasonal campaigns

·      Plan and execute ecommerce promotions, product launches, and merchandising updates to support revenue growth

·      Continuously review site performance and customer behavior to identify opportunities to improve the digital shopping experience

·      Maintain clear reporting and provide leadership with insights on ecommerce performance, opportunities, and risks

·      Contribute to operational improvements, documentation, and process development to support the continued growth of the ecommerce channel

·      Contribute to collective team efforts by accomplishing any other related tasks as assigned.

QUALIFICATIONS

Education & Experience

·      Bachelor’s degree in business, marketing, ecommerce, or a related field (Required)

·      4–7+ years of experience managing ecommerce operations or digital sales channels for a consumer brand (Required)

·      Direct experience managing or optimizing a Shopify storefront

·      Experience working with digital marketplaces such as Amazon

·      Experience collaborating with agencies or external partners responsible for digital advertising or marketplace management

Skills & Abilities

·      Strong analytical mindset with the ability to interpret ecommerce performance data and translate insights into action

·      Working knowledge of paid acquisition channels such as Meta Ads and TikTok Ads

·      Strong organizational skills and ability to manage multiple initiatives simultaneously

·      Excellent written and verbal communication skills

·      Experience coordinating cross-functional projects across marketing, operations, and leadership teams

·      Strong proficiency in Microsoft Office Suite, Excel, and/or Google Sheets

·      Experience working with ecommerce analytics tools or reporting dashboards preferred

·      Thoughtful problem-solver who is comfortable operating in a fast-paced, growing environment

·      Detail-oriented with a strong sense of ownership and accountability

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·      Ability to stand, walk, use hands to handle or feel, reach with hands and arms, talk, and hear.

·      Ability to lift up to 35 lbs

·      Ability to work in a typical office and/or warehouse environment over a full shift.

• HOW TO APPLY:  Those interested in the position are asked to email Steve at with a copy of their resume and cover letter or summary of interest for review and consideration. Thank you in advance to all applicants!

Company Description

Chemspire Ingredients specializes in the distribution of cosmetic ingredients to the personal care industry. The company represents Symrise, a global leader in the manufacturing of flavors, fragrances, and cosmetic ingredients. With a focus on premium-quality products and innovative solutions, Chemspire Ingredients supports its clients in creating exceptional personal care products. Located in Boonton, NJ, the company maintains a strong reputation for excellence and industry expertise.

S-M Industries a sister business run by Dawn Mahon seeks to expand it's sales team. The optimal candidate will have prior experience in selling commodity chemicals to personal care, food as well as industrial chemical markets

The combination of Chemspire and S-M Industries will offer customers a full suite of chemical solutions ranging from commodity to specialty chemicals!

This individual will report into the S-M Industries commodity business unit.

Role Description

This is a full-time hybrid role for a Chemical Sales Representative, located in Boonton, NJ. The position involves building and maintaining relationships with clients, identifying potential customers, providing technical product knowledge, and promoting the sale of commodity chemical ingredients. The role also includes maintaining product portfolios, preparing sales reports, and achieving established sales and business development targets.

Qualifications

• Proven sales skills including client relationship development, negotiation, and achieving sales goals
• Strong knowledge of chemical and/or cosmetic ingredients
• Ability to conduct market research, analyze trends, and identify business opportunities
• Excellent communication, presentation, and interpersonal skills
• Time management and organizational skills, with the ability to prioritize and manage multiple tasks effectively
• Bachelor's degree in Chemistry, Business, Marketing, or a related field is preferred
• Experience in the chemical, cosmetic, or personal care industry is a plus
• Experience with CRM systems
• Individuals must be able to prove prior sales successes!

Food Applications Assistant

Gold Coast Ingredients, Inc. is a leading manufacturer of food flavors and colors. Development and progress have always been a crucial aspect of the way we do business, as we strive to achieve the perfect synergy between the precision of food science and the craft of artisan flavor making.

Our Application Lab collaborates with our R&D Department and customers to evaluate flavors in a wide variety of products to ensure they meet our customers’ requirements.

In the position of Applications Assistant, responsibilities will include, but not limited to:

·      Apply and evaluate flavors and other ingredients in customer applications to validate acceptability, optimize performance, and troubleshoot potential functional or flavor issues

·      Create new application prototypes for product development initiatives, with a focus on beverage formulas

·      Identify flavor systems that improve product performance and acceptability by masking undesirable tastes generated by vitamins, proteins, or other functional ingredients

·      Collaborate with Flavorists by providing guidance on how to improve flavor performance in specific beverage or food applications

·      Evaluate and record results of testing including product attributes, formulations, and processing parameters; maintain in an organized manner

·      Communicates results/observations to manager

·      Maintain appropriate inventories of commonly used ingredients and laboratory supplies

·      Maintain accurate and complete records

·      Maintain an organized work area, following GMP’s

Qualifications:

·      Bachelor’s Degree Required – Food Science or related field

·      Lab experience in the food industry a plus

·      Culinary experience a plus

·      Beverage experience a plus

·      Ability to communicate effectively and appropriately with other employees of the organization

·      Strong organizational skills and the ability to prioritize while maintaining attention to detail

·      Self-motivated, resourceful, creative, teachable

·      Ability to multi-task and manage time

Compensation Range: $20.00 - $25.00 per hour

Work Location: In person

Benefits:

· Medical insurance

· Dental Insurance

· Vision Insurance

· Flexible Spending Account

· 401(k) with employer contribution

· ESOP

The Customer Service Manager is responsible for overseeing daily customer support operations and leading a team of Customer Service Specialist for Layn USA. This role ensures high-quality service delivery, resolves escalated customer issues, and drives improvements in customer satisfaction, operational efficiency, and team performance. The Customer Service Manager provides leadership, coaching, and strategic direction to maintain a high-performing customer support team.

I. Specific Tasks, Duties and Responsibilities:

• Ensure prompt and professional resolution of customer inquiries and complaints.
• Manage complex or escalated customer issues and provide appropriate resolutions.
• Develop and maintain customer service policies, procedures, and best practices.
• Identify operational inefficiencies and implement process improvements.
• Collaborate with other departments to resolve recurring customer issues.
• Coordinate shipment of customer samples and ensure proper documentation and tracking.
• Oversee daily customer service operations across phone, email, chat, and other channels.
• Work with the operations and warehouse teams to maintain visibility of sample inventory and finished goods availability.
• Track sample requests and follow-ups through Zoho to support the commercial team’s sales activities.
• Provide ongoing coaching and professional development opportunities for team members.
• Ensure staff are knowledgeable about company products, services, and policies.
• Implement training programs to improve service quality.
• Supervise, coach, and mentor a team of customer service representatives.
• Conduct hiring, onboarding, and ongoing training for new and existing staff.
• Set performance goals and conduct regular performance evaluations.
• Foster a positive, collaborative team environment.

III. Essential Skills and Experience:

• A preferred qualification is an Associate’s Degree in Business, Management, Communications, or a related field.
• Experience in the Ingredient or Food Science Industry is a plus.
• 3–5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Experience with CRM platforms and customer support software a plus
• Ability to make informed operational decisions.

IV. Dimensions of Position:

Scope of Responsibility

Direct Reports: up to 6

V. Physical Requirements and Safety Considerations of the Position:

Essential Physical Job Requirements:

• Ability to sit for extended periods while working at a computer or workstation.
• Ability to use a computer, keyboard, mouse, and telephone for prolonged periods.
• Ability to communicate clearly and effectively with customers and team members in person, by phone, and through electronic communication.
• Ability to occasionally move throughout the office to support team members or attend meetings.
• Ability to read and interpret information on computer screens and written documents.
• Ability to occasionally lift or move office materials up to approximately 10–15 pounds (e.g., files, office supplies, or equipment).
• Ability to maintain focus and attention in a fast-paced customer service environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance