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Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
Overview
We are seeking a Customer / Sales Support Specialist to lead the daily operations of our Customer Support Team. This is a critical role supporting both sales and operations, ensuring an exceptional customer experience while helping drive recurring service revenue.
You will oversee support and maintenance contracts, manage vendor relationships, assist with quoting and renewals, and identify additional service opportunities.
Key Responsibilities
- Prepare estimates and customer quotes
- Manage vendor and distributor relationships
- Oversee annual customer contract renewals
- Support and manage the Customer Service Desk
- Administer support and maintenance agreements
- Identify additional service and revenue opportunities
- Coordinate internal and external resources to support customer needs
About G2 Digital
G2 Digital is the online gaming division of G2 Gaming and the team behind Vegas Club Casino, our real‑money online casino brand. Built by industry experts across land‑based and digital gaming, we focus on delivering exceptional, player‑first online casino experiences.
We design and operate regulated digital gaming platforms that combine intuitive design, engaging content, and trusted technology. Our mission is to create seamless, entertaining, and secure online gaming environments grounded in responsible gaming and the highest regulatory standards
Role Overview
The Customer Operations Associate plays a central role in protecting the integrity of our platform while delivering outstanding support to players. This is a hands‑on operational role that blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast‑paced environment.
This role must be performed physically within New Jersey and primarily supports operations for the NJ market. As the company grows and enters additional regulated jurisdictions, the Associate may also support operational needs for new markets in alignment with expansion plans. Shifts rotate monthly between morning and evening schedules, and weekend availability is required.
What You’ll Do
Player Support & Experience
- Deliver high‑quality support to players across email, live chat, and phone, ensuring every interaction is handled with professionalism, clarity, and empathy.
- Resolve account, payment, gameplay, and technical issues by taking ownership of each case and guiding players through solutions.
- Maintain accurate, detailed case notes in the CRM to ensure full visibility and continuity across teams.
- Identify situations requiring deeper investigation or regulatory review and escalate them promptly to the appropriate Associates.
Fraud Monitoring & Risk Management
- Monitor real‑time player activity to detect fraud, bonus abuse, account takeover attempts, and other risk behaviors in the market.
- Conduct thorough investigations using internal tools, risk platforms, and transaction‑monitoring systems to validate player behavior and protect platform integrity.
- Take decisive action on accounts—including holds, verifications, and closures—in accordance with internal policies and jurisdiction-specific regulations.
- Contribute to the evolution of fraud‑detection rules, workflows, and best practices by sharing insights and identifying emerging patterns.
Payments & Transaction Operations
- Process deposits, withdrawals, chargebacks, and disputes with precision, ensuring timely and accurate handling of all financial transactions.
- Perform KYC/AML checks and verify player documentation to meet regulatory and internal compliance standards.
- Assist in troubleshooting failed transactions, resolve anomalies, and ensure smooth payment flows.
- Maintain organized, audit‑ready records of all payment actions to support compliance, reporting, and internal controls.
Regulatory Compliance & Reporting
- Operate in full alignment with NJDGE requirements, ensuring every action meets regulatory expectations.
- Support mandatory reporting processes, including internal suspicious activity reports (ISARs), fraud logs, and responsible‑gaming escalations.
- Uphold strict confidentiality, data‑protection standards, and secure handling of sensitive player information.
Cross‑Functional Collaboration
- Partner closely with Marketing, Compliance and Product teams to resolve issues and enhance operational workflows.
- Provide actionable insights on recurring player issues, platform friction points, and opportunities to improve the overall player experience.
- Participate in ongoing training, contribute to internal knowledge bases, and help strengthen operational excellence across the team.
Required Qualifications:
- Experience in online gaming operations, fraud prevention, payments, or high‑volume customer support.
- Proven ability to operate in a fast‑paced, highly regulated environment while maintaining exceptional attention to detail.
- Strong analytical skills with the ability to identify behavioral patterns, detect anomalies, and make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to explain complex issues clearly and professionally.
- Flexibility to work rotating shifts—including evenings, weekends, and holidays—as required in 24/7 gaming operations.
- Must be a current New Jersey resident and able to work on‑site in NJ.
Preferred Qualifications:
- Minimum 2 years of experience in online casino operations or a closely related area (fraud, payments, risk, or customer operations).
- Hold a New Jersey Casino License.
- Knowledge of NJDGE regulatory frameworks.
- Familiarity with KYC/AML processes, chargebacks, and risk‑management tools.
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Performs administrative, clerical, and data entry duties to support sales operations. Individual must be able to perform the essential duties with or without reasonable accommodation. Contribute to the efficient and effective operation of their team or department in order to meet MRC Global objectives. Establish and maintain relevant files and process incoming and outgoing mail. Answer incoming calls from customers and internal contacts, take messages, and follow up as appropriate. Perform efficient and accurate data entry using MRC Global-specific software: may include purchase orders, sales orders, expediting, sales quotes, buyouts, and/or direct shipments with vendor verification. Confirm accuracy of purchases with vendors, including shipping, billing, and customer support. Assist with ongoing competitive analysis to include the preparation of reports or other materials. Assist with general office duties and related tasks, i.e., travel arrangements, expense reporting, copying, filing, and office supply orders. Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills. Take reasonable care for the safety and health of yourself and others. Report workplace hazards, injuries, or illnesses immediately. Perform other duties or projects as assigned.
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. High school diploma or GED (General Education Degree). Two years' experience working in a business office. Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software. Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team. Demonstrated proficiency with and accuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook. Ability to work scheduled and unscheduled overtime.
Must have the ability to provide documentation verifying legal work status. Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.
MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
Join a dynamic team as an Account Support Representative, where your expertise will keep aviation customers soaring. In this integral role, you'll serve as the primary point of contact for global general, business, and commercial aviation clients, ensuring seamless support through order management and collaboration with sales teams. Your contributions will help solidify our reputation as a leading provider of instrument, avionics, and aircraft power solutions.
Required Skills:
- Minimum 2 years’ experience in aviation sales and customer support
- Strong relationship-building and customer service abilities
- Proficiency with CRM systems and Microsoft Office Suite
- Excellent verbal, written, and interpersonal communication skills
- Organized, detail-oriented, and results-driven
- Critical thinking and effective problem-solving skills
- Ability to work comfortably in an open office environment and handle phone interactions
- Bachelor’s degree in a related field
- Aviation certifications like Private Pilot’s License, Airframe, or Powerplant License
- High school diploma or GED required
- Experience with ERP systems is advantageous
- Ability to accurately document activities and manage orders
- Willingness to collaborate on sales and marketing initiatives
Estimated Min Rate: $49000.00
Estimated Max Rate: $70000.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice:
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
- Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
- Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
- Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
- Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
- Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
- Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
- Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
- Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
- Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
- Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
- Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
- Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
- Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
- Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
- Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
- Strong problem-solving, communication, and relationship management skills.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
- Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
- Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
- Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
- Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
- Bachelor’s degree in Fashion Merchandising, Business, Communication, or a related field preferred.
- 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
- Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
- Familiarity with building successful rapport and loyalty with clients.
- Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
- Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
- There is minimal anticipated travel required for this position.
- Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Introduction:
We are a Privately-Owned Solar Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and custom installation solutions that enhance the overall adoption of solar.
The Technical Support Specialist I provides technical support for customers, installers, and internal teams related to solar racking system design and installation. This role focuses on learning products, processes, and field practices while supporting commercial and utility scale ground mount solar projects under the guidance of senior team members.
The position assists with technical inquiries, documentation, and project support while developing core knowledge of site conditions, environmental loads, and installation constraints.
Key Responsibilities
Technical & Customer Support
• Assist in responding to customer and internal technical inquiries related to solar racking systems and installation methods.
• Support troubleshooting of common installation and constructability questions under supervision.
• Escalate complex or project specific issues to senior technical staff or Engineering as required.
Design & Documentation Support
• Review and interpret basic engineering drawings, layouts, and installation manuals with guidance.
• Assist in confirming product compatibility based on general site conditions and documented standards.
• Support maintenance of technical documentation, FAQs, and internal knowledge bases.
Field & Installation Awareness
• Learn standard installation practices and common field challenges for ground mount racking systems.
• Review site photos and installer feedback to help identify potential concerns related to terrain or soil conditions.
• Participate in site visits, training sessions, or inspections for learning purposes as needed.
Systems & Process
• Enter and maintain accurate technical records in CRM and document control systems.
• Track support requests and follow established workflows and SOPs.
• Develop familiarity with internal tools, processes, and cross functional communication.
Required Skills & Qualifications
• 0–2 years of experience in solar, construction, engineering support, or a related technical field (internships acceptable).
• Basic understanding of solar PV systems and ground mount racking concepts.
• Ability to read and understand technical drawings at a foundational level.
• Awareness of environmental factors affecting installations (soil conditions, wind, snow, corrosion).
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Strong willingness to learn technical products, standards, and processes.
• Strong communication skills and attention to detail.
• Ability to work collaboratively in a team based environment.
Preferred Skills & Qualifications
• Exposure to solar installation, field support, or construction environments.
• Coursework or degree in Engineering, Construction Management, Renewable Energy, or related field.
• Basic familiarity with CRM systems or technical documentation tools.
• Interest in pursuing NABCEP or other relevant certifications.
Our Core Values:
We want a problem solver to interact ambitiously with our business and not just accomplish a task.
The ideal individual will align well with our Core Values:
o Trust
o Excellence
o Accountability
o Collaboration
o Service
o Innovation
PLS Overview: Why PLS? Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position OverviewCustomer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.
Job Responsibilities- Providing outstanding customer service to ensure repeat business
- Educating our customers on our products and services
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using our point-of-sale system to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Helping to maintain a neat and clean store environment for our customers and team members
- Performing other duties as instructed by management
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to offer products and services to customers based on their needs
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Must be honest and have integrity
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
- Must be able to stand for extended periods
- Ability to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
A Potbelly Associate’s job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.
What’s In It For You**:
- Competitive pay!
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k) with company match
- Employee Assistance Program
- Paid Time Off
- Discount Program
- Flexible Work Schedule
- Career growth opportunities
**If hired, you must meet and maintain all eligibility requirements to qualify**
What you bring to the table:
- You want to delight customers with great food and good vibes
- You are friendly and customer service oriented
- You have strong written and verbal communication skills
- You can handle the heat of the kitchen – knife skills are a plus!
- You love working in a fast-paced environment
- You’re a team player
- You enjoy higher levels of noise from music, customer and employee traffic
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- You're able to stand/walk a minimum of 3 hours or as needed
- you are at least 16 years of age
- You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.
Job Duties and Functions
- Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
- Comply with health and safety standards for food, cleanliness and safety
- Restock food line, chips and cooler
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
- If 18 or older, use of the automatic slicer to prep food items
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
- Operate cash register: handle, balance and follow all cash handling procedures
- Effectively handle customer complaints/issues
- Takes delivery/catering/pickup orders over the phone
- Others duties as assigned
*Potbelly cannot make guarantees about tip earnings*
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.
We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by [4/27/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal. Attention to detail is a must, since you will accept payments for items purchased and balance the cash register at the beginning and end of the shift.
Nice to haves:
-High school diploma (or equivalent)
-Excellent customer service skills
-Excellent verbal communication skills
-Ability to operate available equipment, such as cash registers, calculators, or scanners
-Mathematical skills, as needed to make the change and give refunds
-Knowledgeable about the products and services and customer-related policies at Taco Bell - Albertville
