J Hilburn Jobs in Usa

Role Overview

The Vice President of Engineering is a senior technology leader responsible for driving J.Hilburn’s digital product architecture, engineering strategy, and execution. This role combines strategic vision, people leadership, and delivery discipline to ensure technology is a growth enabler across all business functions.

The VP partners closely with the Product Management organization to translate business strategy into scalable, secure, and high-performing technology solutions - including the next-generation Stylist iOS App, eCommerce platform, and enterprise systems.

Core Accountabilities and Responsibilities

Strategic Leadership & Vision

• Define and execute J.Hilburn’s technology strategy aligned with corporate goals and long-term growth initiatives.
• Collaborate with the CTO and executive leadership team on system modernization, scalability, and security.
• Provide architectural oversight across all digital systems to ensure reliability, maintainability, and integration.
• Set measurable OKRs that link engineering delivery to business outcomes.
• Build a culture of innovation, technical excellence, and accountability across all engineering disciplines.

Stylist App Vision & Execution

• Partner with the Product Manager to define and execute the roadmap for the Stylist App, ensuring it supports Stylist productivity, order management, and client engagement.
• Lead engineering execution to deliver scalable, performant, and feature-rich App experiences aligned with stylist needs and company goals.
• Mentor the UI/UX Designer to ensure success in creating creative, guided, and intuitive user experiences that reflect the Stylist journey from client onboarding to order completion.
• Collaborate with the Product Manager and Designer to ensure every release balance creativity, usability, and technical feasibility.
• Drive data-informed iteration — incorporating Stylist feedback, analytics, and usability insights to continuously refine the experience.
• Oversee technical architecture to ensure App reliability, security, and scalability for future features and integrations.
• Partner with the Product Manager to monitor key performance indicators (adoption rate, order efficiency, and Stylist engagement).
• Champion cross-functional collaboration between Product, Design, and Engineering to deliver seamless and Stylist-first digital solutions.

Product Partnership & Sprint Management

• Partner with the Product Owner to lead IT sprint planning, backlog prioritization, and iterative delivery.
• Ensure Agile ceremonies and sprint cycles are data-driven and outcome-focused, improving velocity and delivery consistency.
• Balance the development of new features with technical debt reduction and infrastructure improvements.
• Maintain alignment between product priorities and engineering capacity to ensure predictable delivery.
• Lead sprint performance reviews to evaluate velocity, defect rates, and completion metrics (targeting 90%+ sprint completion).
• Drive cross-functional communication to manage risks, dependencies, and changes proactively.

Engineering Management & Organizational Leadership

• Lead and scale a multidisciplinary team including software engineers, DevOps, QA, IT operations, and UI/UX design.
• Mentor engineering leaders to strengthen their management, planning, and technical leadership capabilities.
• Implement frameworks for performance reviews, growth planning, and technical development.
• Build a culture of continuous learning, ownership, and cross-team collaboration.
• Oversee IT resource planning, budgeting, and vendor management to support delivery excellence.

Operational Performance

• Ensure the reliable and secure operation of all technology platforms with 99.9% uptime.
• Drive system modernization, cloud migration, and automation initiatives to improve scalability and resilience.
• Oversee CI/CD implementation, automated testing, and monitoring best practices.
• Define and enforce coding standards, documentation practices, and architectural frameworks.
• Manage risk and compliance through proactive IT governance, security, and incident management.

Required Knowledge, Skills and Abilities

• Strong strategic thinking and business acumen — able to translate company vision into technical execution.
• Deep understanding of Agile delivery and sprint-based workflows.
• Excellent leadership, communication, and influence across technical and non-technical stakeholders.
• Proven track record of leading modernization, architecture evolution, and scaling technology organizations.
• Committed to fostering collaboration, mentorship, and an inclusive engineering culture.

Required Education and Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of software engineering experience, with at least 5+ years in engineering management or executive leadership roles.
• Proven experience managing Agile/Scrum teams and collaborating closely with Product Owners and Designers.
• Expertise in .NET / .NET Core, Swift, RESTful APIs, SQL Server, and cloud-based infrastructure.
• Experience leading mobile-first and eCommerce platform development at scale.
• Demonstrated success in building and maturing high-performing engineering organizations.

Travel

• Minimal; occasional travel for leadership meetings, conferences, or vendor visits.

*** WE ARE NOT SEEKING ASSISTANCE FROM ANY STAFFING AGENCIES. ALL RECRUITMENT FOR THIS ROLE WILL BE DONE IN-HOUSE***

The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.

Core Accountabilities and Responsibilities

5-star Concierge Service

• Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
• Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
• Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
• Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.

Stylist Partnership Development

• Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
• Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
• Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
• Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.

Knowledge and Process Execution

• Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
• Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
• Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
• Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.

Cross-functional Collaboration

• Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
• Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.

Required Knowledge, Skills, and Abilities

• Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
• Strong problem-solving, communication, and relationship management skills.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
• Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
• Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
• Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
• Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.

Required Education and Experience

• Bachelor’s degree in Fashion Merchandising, Business, Communication, or a related field preferred.
• 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
• Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
• Familiarity with building successful rapport and loyalty with clients.
• Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
• Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).

Travel

• There is minimal anticipated travel required for this position.
• Annual and Semi-Annual Company Conferences, usually in the DFW area

This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.