Conversion Rate Specialist Jobs in Usa

Location: In-Person (9 Bond Street, NoHo, New York)

Salary: $75,000 per year

About Bond No. 9:

For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own.

We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience.

Key Responsibilities:

Customer Service & Client Experience:

1. Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice.
2. Escalate inquiries when necessary and provide feedback to improve service processes.
3. Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds.
4. Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives.
5. Track customer satisfaction and provide insights to drive process improvements.
6. Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience.

E-Commerce Operations & Merchandising:

1. Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars.
2. Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers).
3. Monitor product availability, coordinate stock updates, and ensure site accuracy.
4. Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO.
5. Assist with A/B testing and site personalization initiatives to improve conversion and engagement.

Performance Tracking & Analytics:

1. Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs.
2. Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities.
3. Track competitive activity and provide insights to inform business strategy.

Skills & Experience:

1. 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance.
2. Strong interpersonal skills and a positive, proactive attitude.
3. Highly organized, analytical, and detail-oriented.
4. Knowledge of eCommerce platforms, digital marketing, and CRM systems.
5. Proficient in MS Excel, PowerPoint, and Word.
6. Spanish-speaking a plus.
7. Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences.

Why Bond No. 9?

1. Join a pioneering fragrance brand rooted in New York’s culture and creativity.
2. Work closely with a passionate, collaborative team in a fast-paced, luxury environment.
3. Be part of shaping our customers’ online journey and representing iconic fragrances worldwide.

ESC has an exciting opportunity for an Ecommerce Content Specialist to support our premier beauty client in Bolingbrook, IL. This 5+ month contract role is responsible for creating and enhancing web content to drive traffic and conversion. The ideal candidate will manage relationships with brand partners, gather product content, and ensure high-quality product presentation across the website.

What You’ll Do:

• Create, update, and manage product content including copy, images, video, attributes, and technical specifications

• Partner with brand vendors and internal teams to gather and maintain accurate product information

• Support product setup, updates, and takedowns across the ecommerce platform

• Ensure all content aligns with site standards, taxonomy, and style guidelines

• Apply SEO best practices to product descriptions and metadata to improve visibility and conversion

• Utilize ecommerce platforms (including Mirakl) to manage product listings and content updates

• Identify and resolve guest-facing issues on the website using problem-solving skills

• Maintain strong, collaborative relationships with cross-functional teams and brand partners

• Manage multiple projects and priorities while meeting deadlines

What You’ll Need:

• Bachelor’s degree in Business or a related field

• 1–3 years of ecommerce, digital content, or product management experience

• Strong proficiency in Microsoft Office Suite, especially Excel

• Experience working with web platforms or data/content management systems

• Experience with Mirakl or similar marketplace platforms

• Strong attention to detail, especially in writing, editing, and content accuracy

• Excellent organizational and time management skills

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Ability to work both independently and collaboratively across teams

MSR Technology Group has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Employee Relations Specialist, and this is an Onsite role in 1600 W. Monroe St., Phoenix, AZ 85007. Please find the job details below.

Title: Employee Relations Specialist

Location: 1600 W. Monroe St., Phoenix, AZ 85007

Duration: Long Term Contract

Pay Rate: $38 per hour on W2

Skills:

• 4+ Years of experience in HR practices and Employee Relations Investigations
• Google Suite
• HR practices and employment laws, conducting ER related investigations, reviewing ER matters, familiarity with FMLA, ADA, etc.

Education:

• Bachelor's Degree

Position Summary

The Employee Relations Business Partner Contractor serves as the subject-matter expert, providing HR services and support to employees and managers on topics such as engagement, retention, benefits, and leaves. This role will support the unit in data and file management, compliance in developing metrics and data to support critical processes.

This role serves as a resource for resolving workplace issues, including conducting investigations. The position emphasizes fostering a positive, reciprocal employer-employee relationship and proactively resolving workplace issues before they escalate. The role administers HR policies, collects and maintains HR data, processes paperwork according to established procedures, and recommends improvements.

Essential Functions

The following functions are essential, with a significant emphasis on positive employee relations

and issue management:

1. Project Management/Contribution

• Leads and actively participates in projects with cross-functional teams as assigned to include: Developing, maintaining, and coordinating detailed project plans to define roles and assignments, metrics, process documentation, actions and minutes for internal and external stakeholders
• Monitors project and audited milestones
• Prepares written reports for internal/external stakeholders documents results, KPIs and quality improvement
• Establishes and maintains effective working relationships with stakeholders, managing expectations
• Coordinates and facilities meetings

2. Employee Relations and Conflict Resolution

• Fosters a Positive Work Environment: Proactively works to maintain a work environment where employees feel motivated, contributing, and valued.
• Manager Coaching and Support: Trains, coaches, and supports people managers to ensure the employer-employee relationship is one of reciprocal value.
• Workplace Monitoring and Analysis: Monitors and analyzes the employer-employee relationship through surveys, conversations, and other data, preparing reports to support and recommend positive employee relations solutions.
• Issue Resolution and Investigation: Resolves workplace disputes, conducts formal investigations into complaints when warranted, and provides guidance to managers on performance management.
• Consultation and Documentation: Manages the employee relations consultation process by documenting detailed, factual summaries of current concerns, including relevant dates, locations, and incident descriptions.
• Case Analysis: Collects and reviews all relevant case data, including performance appraisals, previous corrective actions (e.g., documented coaching, PIP, or MOC), and formal disciplinary actions (e.g., Letter of Reprimand, Suspension).
• Factor Assessment: Identifies and documents any mitigating or aggravating factors related to the concern, as well as the team member's response to coaching and feedback.
• Compliance: Ensures employee relations practices comply with applicable federal, state, and local laws and regulations, as well as ADOR Personnel Policies.

3. Policy Interpretation and Administration

• Proposes, drafts, implements, interprets, trains, and reviews personnel policies and human resources guidelines.
• Responds to employee and manager requests related to policy interpretation.
• Tracks and maintains awareness of past precedents and policy exceptions to ensure fair and equitable application of policies.

Requirements

Education & Experience

• Minimum of four years previous experience in human resources, and specifically, employee relations.
• Selective Preference: Bachelor Degree in Business, HR or related field.

Knowledge/Understanding

• In-depth knowledge of employment laws, rules, regulations, policies, and procedures pertaining to personnel administration and employee relations, FLSA, FMLA, ADA, and HIPAA.

Skills & Abilities

• Excellent verbal, written, and listening communication skills.
• Ability to work in a confidential manner, ensuring information is shared with internal and
• external individuals appropriately.
• Effective organization and time management and project management skills with the
• ability to manage multiple projects simultaneously and work in high-pressure situations.
• Ability to understand and solve problems by applying intermediate analytical skills,
• including collecting, organizing, classifying, and synthesizing data.
• Selective Preference: SPHR, or similar HR certification.

Must be proficient in computer skills and have knowledge of Google Suite

80% Remote - will be required to go onsite every other Monday, and other times as needed.

If you have the above skills/experience, please share your resume in confidence to:

Recruiter Name: Sravan

Email:

EOE

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

We are changing FINANCE to finance CHANGE!

At Climate First Bank, we're redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services-including solar, residential, commercial, and SBA loans-all designed to power a better future.

With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we're proving that banking can be a force for good. We don't just support environmental and social causes-we're built on them.

Join the Movement

We're looking for driven, mission-aligned individuals ready to make an impact. Our team is made up of goal-setters, go-getters, and changemakers. We celebrate wins, tackle challenges head-on, and push the boundaries of what banking can do.

If you're passionate about sustainability, fueled by purpose and excellence and thrive in a fast-paced and results-driven environment, this is your place.

Now Hiring: Treasury Management Specialist

We're looking for a Remote Treasury Management Specialist, you'll play a key role in delivering exceptional support for our Treasury Management services. You'll be the go-to expert for business online banking clients and branch teams, ensuring smooth onboarding, top-notch training, and outstanding client experiences.

This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is excited to lead a team toward excellence. If you're ready to combine your financial expertise with a commitment to sustainability and innovation, we'd love to meet you!

This is more than a job - it's your opportunity to make a difference!

Thrive at Climate First Bank

At Climate First Bank, we're not just building a better future for the planet - we're also investing in yours. We offer a comprehensive, people-first compensation and benefits package that supports your health, finances, and work-life balance.

Compensation - In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. To determine the specific salary offered for this role, we consider industry salary ranges, existing salary structures for this job family, background, skill and experience. The total compensation package will be determined based on factors such as position level, experience and other job-related factors.

Health Coverage - 100% Paid by Us (employee coverage, employer contribution towards dependents); includes medical, dental, vision and Telemedicine.

Financial Wellness & Wealth Building - we invest in your future with our 401(k) with a 6% Employer Match and no Vesting Period and Employee Stock Options.

Exclusive Employee Banking Perks - take advantage of our employee only products like our interest-earning checking account, 0% Financing for Employee Solar Loans and Eligible Electric Vehicles (EVs) or our Employee Mortgage Product.

Generous Paid Time Off - rest, recharge and do good with a minimum of 2 weeks paid vacation plus sick time, paid holidays and paid time off for volunteering.

Protection & Peace of Mind - we help you prepare for whatever life throws at you with our company paid Life Insurance, Short- & Long-Term Disability Insurance, Voluntary Life, Accident & Critical Illness Coverage and our Employee Assistance Program (EAP) with free counseling, legal, and financial services.

What You'll be driving as a Treasury Management Specialist

Lead & Support: Guide and mentor the Treasury Management Support Team to deliver exceptional client service.

Drive Compliance & Risk Management: Monitor ACH services for compliance with NACHA regulations, identify underutilized services, and reduce fraud risk.

Client Education: Ensure clients receive annual updates on NACHA rules and regulations.

Oversee Daily Operations: Manage business internet banking, ACH originators, Merchant Capture (RDC), wire originators, Bill Pay, and Positive Pay services-ensuring seamless setup, troubleshooting, and training.

Transaction Oversight: Review and process originated transactions, schedule new payments, handle returns, and balance entries.

Continuous Improvement: Develop and refine procedures, welcome packets, and forms to boost efficiency and minimize risk.

Reporting & Analysis: Create and maintain reports in the Reporting Model System and BI tools.

Risk & Audit Readiness: Assist with risk assessments and ensure successful audit outcomes.

Champion Sustainability: Embrace and promote Climate First Bank's core values, ESG principles, and eco-friendly practices in your daily work.

What You'll Leverage in this Role

Experience: 5+ years in Treasury Management Operations leadership or supervisory roles.

Banking Expertise: Prior experience in banking sales, service, and management.

Certifications: AAP certification is a big plus!

Skills: Strong accounting and math skills, excellent organizational and communication abilities, and proficiency in Microsoft Office.

Mindset: Adaptable, detail-oriented, and ready to thrive in a dynamic environment.

What to expect from your physical environment:

• Remote role.
• Sustained standing and sitting.
• Frequent communication (speaking and listening) in person, via email, text, phone or video chat.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.

What to expect from the hiring process:

• Our process follows the Topgrading Methodology - we hire A-Players, follow an in-depth structured process and prioritize transparency and honesty.
• We check credit and background upfront - as a financial institution, mitigating risk is at the center of everything we do. In accordance with all applicable laws and regulations, we conduct credit and background checks as the first step of the hiring process.
• You will learn a lot more about us! Through 3 conversation stages, you will meet key players in the process and have an opportunity to truly get to know us. We welcome questions and transparent dialogue!
• We want to get to know you! You will complete cognitive and personality assessments, as well as an in-depth application spanning your full education and work history - a process designed to help us understand the whole you, not just snapshots in time.
• As the last step in the process, we will ask you to connect us to former mentors and managers for a brief chat.
• HOW TO APPLY:
  • You can easily apply through the official application link. Resumes sent via email or other unofficial channels may be reviewed with significant delays or not at all.
  • All applicants will receive confirmation that their application has been received.
  • We can't wait to meet you! But we often receive large volumes of applications that can significantly impact processing times. We appreciate your patience!
  • We will email or text you with updates on your application and will be alongside you every step of the way!

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Collette is seeking an Inventory Resolutions Specialist to join our Worldwide Operations Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out-of-the-box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

• Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situations
• Creatively resolve and deescalate Inventory customer challenges
• Contact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changes
• Work with the Inventory Management team to strategically identify creative solutions and implement them
• Successfully rebook travelers impacted by changes/consolidation – hitting key KPI goals
• Evaluate and process group allotment increases in a timely manner in accordance with set KPI’s
• Effectively communicate, negotiate and persuade key vendors to increase allotments to meet client needs
• Utilize persuasion and communication skills to influence customer and vendor outcomes
• Regularly communicate with inside and outside sales team
• Liaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being added
• Review and act as the lead for the intake of complicated inventory requests of inclusions, back-to-back tours and other components ensuring quick turnaround
• Ensure turnaround time for various customer questions and requests meet or exceed key KPI goals
• Identify and strategize resolutions to improve turnaround time on key customer requests
• Build relationships and collaborate with other internal teams to plan for and resolve oversold situations
• Track and report progress to internal stakeholders using key account metrics
• Participates in special projects or other items as assigned

Knowledge and Skills:

• Excellent telephone and communication skills
• Strong Relationship and networking skills
• Ability to negotiate with customers and vendors for mutually beneficial outcomes
• Ability to handle escalated conversations
• Strong customer service skills
• Strong attention to detail
• Strong interpersonal skills, self-starter and self-motivated
• Willingness to benefit from coaching and guidance
• Ability to prioritize and deliver on multiple priorities
• Desire to continually learn and improve

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The pay range for this position is $19 - $23 per hour.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.    

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.    

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently 
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions 
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Yorba Linda, CA. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 92602, 92606, 92614, 92701, 92705, 92706, 92707, 92780, 92782, 92807, 92808, 92861, 92862, 92865, 92866, 92867, 92868, 92869, 92886, 92887.

This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.  

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.   

Competitive candidates must demonstrate:

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools 
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required

Preferred:

• Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection experience
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $64,965.62 - $104,056.00 / annually
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

#LI-DS3

In alignment with Gift of Life Michigan's core purpose and core values, the Donation Support Specialist is a determined, compassionate, and skilled professional who honors life through donation. This role often meets and supports families in circumstances of grief while advocating for donation authorization and ensuring all potential donor families receive information about organ and tissue donation.

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• 
  
• Approach families of potential donors primarily in person and onsite. While also responding to onsite assignments of potential donor referrals.
  
• Serve as an ambassador and partner with hospital care providers through education and support with the goal of obtaining authorization for organ, tissue, and eye donation.
  
• Maintain an individual authorization rate, which demonstrates best practice skills in the area of obtaining authorization.
  
• Complete the authorization process/paperwork with the legal decision maker and educate the family about specifics relevant to each authorization for the family to make an informed decision about donation.
  
• Work with the legal next of kin, in cases where the potential donor has indicated their decision to be an organ donor by first-person authorization, to honor their loved one's decision to be a donor.
  
• Collaborate with the hospital care team to evaluate and understand family dynamics & to overcome any barriers with the objective of being optimally prepared to engage with families as timely as possible to offer donation.
  
• Collaborate with Gift of Life clinical personnel to coordinate family conversations when response and readiness triggers have been indicated.
  
• Determine when a referral may require consultation/escalation, seek appropriate assistance, and follow provided guidance.
  
• Assess donor history by accurately completing a Donor Risk Assessment Interview (DRAI) with family member(s) or other appropriate historian(s).
  
• Post donation follow-up, as scheduled.
  
• Adhere to department expectations.
  
• Perform other duties as assigned.
  

• 
  
• Combined total of 7 years' work experience and education. Work experience should be in a mental health-related field, nursing, a first responder role, pastoral and/or spiritual care, or healthcare.
  

• 
  
• Postsecondary Education.
  
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.
  
• Bilingual in Spanish and/or Arabic.
  

• 
  
• Written and verbal fluency in English.
  
• Ability to exercise initiative, critical thinking, and problem-solving.
  
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
  
• Strong organizational skills and ability to manage multiple and competing priorities.
  
• Demonstrate attention to detail.
  
• Ability to work with families in crisis and to advocate for donation authorization while being respectful of individual family circumstances.
  
• Self-directed, exercising appropriate judgment and seeking guidance for extenuating circumstances.
  
• Strong written and verbal communication skills.
  
• Ability to interact effectively with a diverse public and healthcare population.
  
• Ability to manage difficult, sometimes emotional, individuals and situations.
  
• Ability to work in a fast-paced environment.
  
• Ability to learn and understand medical terminology.
  

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• Demonstrate the competencies of Professional, Determined and Compassionate.
  
• Maintain a motivated and positive attitude.
  
• Support an inclusive work environment.
  
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
  
• Actively seek improvements.
  
• Always maintain a safe working environment and use of Universal Precautions.
  
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.
  

Who are we?

Trader Joe's is your favorite neighborhood grocery store! With 600+ stores nationwide (and growing), we are the place to be. Looking for something delicious and a friendly conversation? At Trader Joe's, you can find both. We love being your first and favorite place to shop.

What do we do?

Like shopping at Trader Joe's? Then, maybe you'll love working with us. We are looking for an experienced Nutrition Labeling & Regulatory Specialist who is searching to do what they'll love - ensuring Trader Joe's product labels are accurate and compliant with regulatory requirements! Do you have experience in food industry labeling? Do you love food? If so, read on! We may have the role of a lifetime for you!

Trader Joe's is unlike any place you've ever worked. Trust us on that. The qualified candidate has at least 2 years of food industry labeling experience and is a raving fan of the Trader Joe's concept. A Bachelor's Degree in Nutrition or Food Science is strongly preferred. This role is based in our office in Boston, MA.

The Nutrition Labeling & Regulatory Specialist is responsible for:

• Review and approval of ingredient, nutrition labeling and regulatory information for compliance with Federal labeling and policy regulations (FDA, USDA), other regulatory entities (Organic certifiers, Kosher, etc.) and Trader Joe's private label expectations.
• Technical reviews of product specifications, nutrition facts, ingredient and allergen statements, and packaging artwork.
• Supporting Category Managers/Product Developers in product development work. This includes providing recommendations on potential labeling issues (based on scientific, technical literature, and policy reviews) and providing resolution and/or offer suggestions when working on new product labels or product reformulations/revisions.
• Working with Category Managers/Product Developers and vendors to quickly address and revise any incorrect documentation.
• Collaborating cross-functionally with internal and external teams to manage multiple projects and maintain focus on improving time-to-market for product-related projects and business priorities.
• Reviewing artwork/packaging before finalizing to ensure accuracy and regulatory compliance and to make sure the information is consistent with Trader Joe's brand standards.
• Working with Trader Joe's Design team to proactively address issues affecting product labeling.
• Working with Trader Joe's Food Safety/QC team to address any issues related to allergen labeling.
• Remaining current on Food Law, Nutrition Labeling Regulations, and nutrition trends.
• Working with internal teams to update and maintain product portal databases and other documentation critical to ensuring Trader Joe's brand standards are being met.
• Supporting the Customer Relations team in responding to technical nutrition and science-based customer and store inquiries.
• Working collaboratively with other departments.

The qualified candidate is:

• Able to translate technical information into audience appropriate summaries for internal and external stakeholders.
• Excellent time management, attention to detail, organization, verbal and written communication skills.
• Bachelor of Science in Nutrition or Food Science; Registered Dietitian or Masters preferred.
• 2+ years of food industry labeling experience in FDA and USDA food laws and regulatory requirements of packaged products.

We want to hear from you!

We get a lot of resumes; so to help us get to know you better, please submit your resume and cover letter. When creating your cover letter, please answer these questions:

• What is your experience with food industry labeling in FDA and USDA food laws and regulatory requirements for packaged products.
• What makes you uniquely qualified for this position?

Trader Joe's is an equal opportunity employer and is committed to hiring a diverse Crew.