Consumer Priority Service Jobs in Usa

SERVPRO of Long Island City offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company's Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

• Perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Manage assets by protecting and using equipment and materials properly

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Compensation: $25.00 - $33.00 per hour

Each SERVPRO Franchise is Independently Owned and Operated.

$16.00/ HR

Join the Guest Relations team! Become a Six Flags employee and get FREE park entry! Plus enjoy exclusive employee ride nights, team member events, and more! You must be at least 16 years or older to apply. We will work with your schedule! Interested?

• Accurately handle multiple types of transactions including selling tickets and season passes, issuing vouchers, etc.
• Respond to Guest questions and comments in person, by letter, e-mail, or by phone
• Resolve and document Guest concerns or compliments in person, by letter, e-mail, or by phone
• Maintain a safe, friendly and clean, work environment
• Friendly Guest Interaction
• Rent strollers and wheelchairs
• Able to navigate through multiple computer programs to assist Guests
• Maintain Lost and Found Inventory
• Perform other duties deemed necessary by the supervisor and/or manager

• Minimum Age: 16
• Good written and verbal skills, with ability to interact with guests in a positive manner
• Availability to work varied shifts, including nights, weekends and holidays
• Lost & Found/Rental position requires ability to lift up to 40 lbs. from the ground to shoulder level.
• Switch gears on a moment’s notice and adapt to shifting priorities
• Have problem solving and decisions making skills while focusing on the best solutions for every case
• Computer knowledge- including excel, word, power point, outlook, and internet. Knowledge of or ability to learn Six Flags applications.
• General knowledge of all Admissions areas and ability to exercise good judgment
• Must be willing to work outdoors in various weather conditions and stand for extended periods of time
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

Nashoba Brook Bakery is looking for friendly, customer service-oriented baristas to join our team! Our high-volume cafe is located in West Concord center, and we are looking for enthusiastic individualsto join our morning and afternoon shifts. Both part and full time positions are available! Preference for year round availability!

Job responsibilities will include:preparing handcrafted espresso and tea beverages; providing exceptional customer service to our customers; serving a variety of freshly prepared bread, sandwiches, food, and pastries; retail sales and online order management and fulfillment; stocking supplies; merchandising and organizing our retail shelves and cases; cleaning and maintaining brewing equipment; register operation and cash handling.

Barista experience and coffee/tea knowledge is preferred, and we will provide ample education and training on beverage preparation. The ideal candidate for this position is friendly, organized, motivated, and passionate about crafting both excellent coffee drinks and customerexperiences!

Pay including tips will range between $24/ hr and up to $30/hr or more on busy days. Full time employees will also have access to our health, dental, vision, paid time off and 401K benefits.

• Able to lift 50lbs
• Have reliable transportation
• Have good math skills
• Have careful attention to detail, to ensure our products come out correct and consistent
• Have a positive and enthusiastic attitude
• Able to work well with others

Our story really begins with a friendship. John and Stu were close friends in high school. Though they went their separate ways after graduating, they stayed in touch and John became a big fan of the breads Stu was creating in Vermont. On several occasions, the two talked casually about going into business together. One day Stu called John and said, Do you remember how we talked about starting a bread business? Well, Im ready. John thought hard for at least one day before he called Stu back and said, Lets do it.

Stu and John spent hours over the next year philosophizing about bread, about life and about the opportunity to create a business that had meaning beyond the endless daily grind that consumes so many lives. From the beginning, they committed to starting a business that would take care of its employees, and give back to the community, while at the same time creating a space for people to meet, to talk and to organize around important social, cultural and political issues.

In the end, the bakerys home was designed to be many businesses fit into one space. There is, of course, the kitchens about 4,000 square feet anchored by three massive 32,000 pound French bread oven with windows all around so that caf patrons are able to look in on the operation. The caf is L-shaped with one side dedicated to take-out customers and the other filled with tables and chairs. In a back corner there are couches and armchairs, magazines and a few toys. The bakery also serves a growing network of gourmet markets, sandwich shops, caterers, restaurants, supermarkets, hotels and other cafes. So Nashoba Brook Bakery is a wholesale bread business, a retail bakery, a caf, a takeout lunch spot, and a coffee shop all under one roof.

With around 100 employees and more than 275 wholesale accounts that services the entire New England region and beyond, the dreams of Stu and John have become a reality. Look for the Slow Rise breads in your neighborhood market and come have lunch by the Nashoba Brook.

Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!

Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion Care because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.

PREMIER BENEFITS - For FULL TIME Employees:

• Competitive Pay
• 401K Matching Plan - Up to 4%
• Quarterly Bonus Opportunities
• Medical, Dental & Vision Insurance
• Paid Vacation Time Off
• Paid Holidays
• Referral Incentives
• Employee Assistance Programs
• Employee Discounts
• Fun Company Events

Job Description:

The Health Information Systems Clerk is responsible for electronic filing and maintenance of healthcare records in an organized system of electronic document and file storage.

Reporting Relationship

Health Information Systems Manager

Responsibilities include the following:

• E-filing and maintenance of healthcare records such as:
• - Referral/Restart/Rx/J&P- Lab Results- Authorizations- Delivery Tickets- Compounding Records- Patient Records- Billing Correspondences- Claims/Invoices- Nursing/Home Health
• Providing clerical support to management and other departments
• Retrieve information from files as requested.
• Transmit documents as requested by fax, email or other means of transmission.
• Document all items removed from patient files, including information about who received the items, the date and time received, the items received, and the date and time the items were returned to the file.
• Observe HIPAA guidelines carefully, and maintain current knowledge of best practices with regard to patient privacy issues.
• Sort incoming mail, and distribute or file as appropriate.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the pharmacy’s Performance Improvement program as requested by the
• Performance Improvement Coordinator.
• Participate in pharmacy committees when requested.
• Participate in in-service education programs provided by the pharmacy.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Perform other duties as assigned by supervisor.

Minimum Qualifications:

1. Effective interpersonal, time management and organizational skills.

2. Office experience preferred.

3. Computer skills that include word processing, and efficient use of the internet and e-mail.|

4. Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms.

Education and/or Experience:

-Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.)

-Prior experience in a pharmacy or home health company is of benefit.

-Prior experience in a consumer related business is also of benefit.

Equal Employment Opportunity (EEO)

It is the policy of Premier Infusion Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion Care will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

JOB SUMMARY

Performs routine mortgage loan servicing functions. Ensures compliance with established Company policies and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Performs new account system maintenance including but not limited to manual boarding of loans in the system
• Monitors escrow payments and track delinquencies through the life of the loan
• Coordinates daily activities and functions of mortgage loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies
• Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority.
• Processes payments, disbursements, and other transactions
• Provides support to the team where assistance is needed; acts as a backup for various mortgage loan servicing functions
• Ensures compliance with all applicable government, investor, and bank regulations
• Investor Accounting
• Performs other duties as assigned

QUALIFICATIONS

• EDUCATION: AA degree or equivalent
• EXPERIENCE: Minimum 1-3 years of mortgage servicing experience or related banking experience.

SKILLS/ABILITIES

• Strong interpersonal and customer service skills
• Positive attitude
• PC proficient in Microsoft Office
• Detail-oriented and follow- through skills

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, Hawaii, New Jersey, New York, and Chicago. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The Crew Member works productively as part of the restaurant team and performs his or her job responsibilities in such a way that all products the Crew Member makes are of high quality and the customers the Crew Member serves are satised.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Serves customers according to the Ten Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the Telephone and Front Counter procedures
• Prepares high quality products consistently by following Little Caesars recipes, specications and procedures as described in the CARDS materials, cashier certification program and as shown on the station job helpers
• Displays the proper image as outlined in the Little Caesars employee handbook and/or as directed by the management staff
• Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image as outlined in the Little Caesars employee handbook
• Practices safety and security procedures as de ned in the Little Caesars Employee Handbook and recommended or required by government agencies
• Follows Little Caesars policies, procedures, and standards of conduct as outlined in the Employee Handbook and as directed by management

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....

• Ability to lift up to 55 pounds.
• Ability to push and pull up to 55 pounds.
• Ability to squat or crouch to lift items form floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor.
• Ability to stand for long periods of time.

As the fastest growing pizza chain in the U.S., theres no denying that Little Caesars is doing something right. Were an international brand thats a household name and a front-of-mind decision when youve got pizza on the brain.

Weve grown tremendously since opening the first store in 1959 and were still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.

For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple – our employees and customers are the most important part of everything we do.

Position Overview

This position manages a division of our company which is primarily focused on selling, servicing, and consulting on automotive equipment. The Branch Manager – Service and Equipment oversees service operations related to collision repair and automotive shop equipment, including paint booth maintenance, equipment repairs, and hoist inspections. This role manages technicians, ensures regulatory compliance, maintains high service quality, and drives service revenue growth while delivering superior customer support to automotive repair and collision shops.

Job Tasks and Responsibilities

• Ensure clear expectations and accountability for driving assigned areas of branch performance are firmly in place and are actively managed
• Maximize sales and profit levels for Equipment focused profit/cost center 
• Manage day-to-day operations of the service team, including scheduling, assigning work orders, and monitoring workflow. 
• Monitor service department performance metrics, such as efficiency, productivity, and customer satisfaction, and implement strategies for continuous improvement. 
• Stay updated on industry trends, regulations, and technologies related to automotive service.
• Recruit, retain and nurture talented individuals. Drive associate engagement and empowerment. Make associate development a priority. Recognize and reward strong performance.
• Ensure the highest safety standards are followed

• At least two years as a service/customer care manager in a “service-first” environment
• Past P & L accountability, preferably with automobile-related equipment background
• Demonstrated success in developing sales strategies and driving them through a multi-unit, geographically distributed retail/wholesale operation
• Exceptional relationship-development talents
• Strong personal philosophy focused on fostering one of our key differentiators – SERVICE! 
• Ability to provide strong leadership to create a high-performance team through customer focus, open communication, coaching and listening
• College degree in a related field preferred

PM22

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As a Park Services Supervisor, you will lead a dynamic team responsible for keeping our park clean, safe, and welcoming for every Guest. You’ll oversee daily operations, train and motivate your team, and ensure the park maintains its pristine appearance. This is a hands‑on leadership role ideal for someone who loves working outdoors, enjoys developing people, and thrives in a fast‑paced environment.  (This is a seasonal leadership role that begins in mid-March.  Payrate is $17.00 per hour)

What You Will Be Doing

· Lead and support a strong safety culture across the Park Services team.

· Maintain exceptional cleanliness throughout all park areas, including restrooms, dining patios, pathways, parking lots, and backstage spaces.

· Train, coach, and mentor Leads and Team Members — ensuring proper documentation and adherence to all policies.

· Provide first-class Guest Service, including resolving Guest concerns with professionalism and empathy.

· Maintain inventory levels and ensure storage areas remain organized and well-stocked.

· Operate and oversee the care of equipment such as pressure washers, blowers, fire hoses, and vacuums.

· Ensure proper handling, labeling, and storage of chemicals and SDS materials in alignment with company guidelines.

· Assist with scheduling, documentation, and disciplinary processes as needed.

· Support other departments and park initiatives as necessary to benefit the resort as a whole.

How You Will Do It

· Use creative problem-solving to improve processes and elevate Guest satisfaction.

· Ensure your team is fully prepared each day with the tools, training, and information they need.

· Collaborate closely with Operations Management to complete delegated tasks.

· Demonstrate flexibility and a “team-first” mindset by assisting anywhere in the resort when needed.

Why You’ll Love Working Here

· Paid training

· Advancement opportunities

· Leadership development opportunities

· Free admission to ALL Six Flags parks, including White Water Bay

· Free tickets for friends and family

· Discounts on passes, food, and merchandise

· Exclusive employee events

· Fun rewards, benefits, and more!

Pay Rate: $17.00/hr

What You Will Need

· Must be at least 18 years old.

· Ability to sit, stand, and walk for extended periods.

· Strong communication skills in English (reading, speaking, understanding).

· Availability to work nights, weekends, and holidays as needed.

· Valid Driver’s License and ability to obtain a Park Driver’s License.

· A people-focused leadership style and a team-oriented mindset.

· Strong attention to detail and the ability to manage multiple priorities independently.

As a Park Services Supervisor, you will lead a dynamic team responsible for keeping our park clean, safe, and welcoming for every Guest. You’ll oversee daily operations, train and motivate your team, and ensure the park maintains its pristine appearance. This is a hands‑on leadership role ideal for someone who loves working outdoors, enjoys developing people, and thrives in a fast‑paced environment.  (This is a seasonal leadership role that begins in mid-March.  Payrate is $17.00 per hour)

What You Will Be Doing

· Lead and support a strong safety culture across the Park Services team.

· Maintain exceptional cleanliness throughout all park areas, including restrooms, dining patios, pathways, parking lots, and backstage spaces.

· Train, coach, and mentor Leads and Team Members — ensuring proper documentation and adherence to all policies.

· Provide first-class Guest Service, including resolving Guest concerns with professionalism and empathy.

· Maintain inventory levels and ensure storage areas remain organized and well-stocked.

· Operate and oversee the care of equipment such as pressure washers, blowers, fire hoses, and vacuums.

· Ensure proper handling, labeling, and storage of chemicals and SDS materials in alignment with company guidelines.

· Assist with scheduling, documentation, and disciplinary processes as needed.

· Support other departments and park initiatives as necessary to benefit the resort as a whole.

How You Will Do It

· Use creative problem-solving to improve processes and elevate Guest satisfaction.

· Ensure your team is fully prepared each day with the tools, training, and information they need.

· Collaborate closely with Operations Management to complete delegated tasks.

· Demonstrate flexibility and a “team-first” mindset by assisting anywhere in the resort when needed.

Why You’ll Love Working Here

· Paid training

· Advancement opportunities

· Leadership development opportunities

· Free admission to ALL Six Flags parks, including White Water Bay

· Free tickets for friends and family

· Discounts on passes, food, and merchandise

· Exclusive employee events

· Fun rewards, benefits, and more!

Pay Rate: $17.00/hr

What You Will Need

· Must be at least 18 years old.

· Ability to sit, stand, and walk for extended periods.

· Strong communication skills in English (reading, speaking, understanding).

· Availability to work nights, weekends, and holidays as needed.

· Valid Driver’s License and ability to obtain a Park Driver’s License.

· A people-focused leadership style and a team-oriented mindset.

· Strong attention to detail and the ability to manage multiple priorities independently.

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor's degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
Campus Services is a business unit within the division of Student Engagement and Well-Being. Campus Services is comprised of five departments providing services and support to students, faculty, staff, and visitors of Georgia Tech. In addition to these departments, Campus Services has an administrative staff devoted to strategically consolidating services in Capital Projects, Finance, and Sustainability. In its daily operations, Campus Services concentrates on customer excellence to facilitate the creation of a vibrant learn, live, work, and play community through the delivery of extraordinary services, programs, and facilities. We strive to enhance the quality of life for our campus community by providing innovative services and operational excellence.

Provide executive level administrative services for one or more executive positions. Efforts include event planning, scheduling, briefings, and presentation preparation and facilitating visits to and communications with the AVP's office.

Job Duty 1 -
Coordinate scheduling for AVP with senior level campus administration, external stakeholders, and other executives; maintain calendar.

Job Duty 2 -
Coordinate travel arrangements including processing of travel authorizations.

Job Duty 3 -
Plan, organize and lead implementation of special events and visits.

Job Duty 4 -
Research and develop materials in preparation for corporate visits, conferences, meetings, etc.

Job Duty 5 -
May oversee monitoring of budget and purchasing activity.

Job Duty 6 -
Maintain, update and monitor departmental files, databases, records and resource information.

Job Duty 7 -
Develop special presentations as directed by the AVP.

Job Duty 8 -
Communicate and interpret administrative policies; develop internal office related procedures as appropriate.

Job Duty 9 -
Oversee arrangements and provide support for special projects and unit initiatives. Manage, track and monitor progress reports, proposals and related project related communications.

Job Duty 10 -
Perform other related duties as assigned.

Educational Requirements
Bachelor's Degree in Business Administration or related field or equivalent combination of education and experience.

Required Experience
Four to five years of job related experience.

Additional Preferred Qualifications
Application of required skills within a university environment is preferred

SKILLS
This job requires an extensive knowledge of Institute policies, program administration, and event planning. Skills in organization, briefing and report preparation, communications, meeting leadership and coordination and customer service are required as is the use of office related computer applications.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Salary range: $64,000.00 commensurate with experience

Location: Atlanta, GA

Job grade: A8

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

A successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

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  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
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  Ensure effective customer relations through professional communication.

  
  
  
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  Accurately document all customer interactions.

  
  
  

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  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
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  Conduct research and coordinate with other departments to resolve issues.

  
  
  
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  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

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  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
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  Maintain accurate records of complaints and customer comments.

  
  
  
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  Recommend changes or improvements based on recurring issues.

  
  
  
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  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

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  Maintain knowledge of quality work instructions and company policies.

  
  
  
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  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
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  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

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  Identify and promptly report suspected fraudulent activities.

  
  
  
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  Report system errors to the appropriate departments.

  
  
  

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  Excellent verbal and written communication skills.

  
  
  
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  Strong interpersonal and organizational skills.

  
  
  
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  Ability to handle high-stress situations.

  
  
  
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  Good judgment and problem-solving abilities.

  
  
  
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  Strong customer service orientation.

  
  
  
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  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

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  Basic computer operating skills.

  
  
  
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  Ability to use standard office equipment.

  
  
  

Preferred:

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  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

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  High School Diploma or equivalent.

  
  
  

Required Work Experience:

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  None.

  
  
  

Preferred Education:

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  Associate Degree.

  
  
  

Preferred Work Experience:

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  2 years of customer service or call center experience.

  
  
  

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  Typical office environment.

  
  
  

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Columbus, WI

SUMMARY: Directs and coordinates customer service activities for the Assigned COE.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manager Customer Service function.
• Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
• Communicating job expectations
• Planning, monitoring and reviewing job contributions
• Enforcing policies and procedures
• Manage customer service issues, including terms of sale.
• Monitors inventory so aged material can be shipped or pre-billed
• Provides input for Customer Service Representative performance reviews.
• Manages Expedited freight
• Solve problems, analyze situations/behaviors and prioritize responsibilities.
• Handle complex and escalated customer service issues and follows through to resolution.
• Improving customer service experience, created engaged customers and facilitate organic growth.
• Corresponds with company sales force as needed to address customer issues.
• Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
• Contacts other departments and locations within the organization to obtain and provide information.
• Prepares reports as per customer needs and requests.
• Monitor accuracy of reporting and data base information
• Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
• Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
• Any other assigned responsibilities.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Not necessary
• Accuracy: uncompromised
• Radius, Print Flow, Work Front
• Coaching ability
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Deadlines
• Detail: attention to
• Independence
• Innovation: constantly re-develop systems
• Motivate: others
• Multiple projects/priorities/deadlines
• Negotiation ability
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Project Management
• Safety
• Software: Microsoft Office Suite
• Team: work as a member with all employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.

The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

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• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  
• Performs research as needed to resolve inquiries.
  
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  
• Handles situations which may require adaptation of response or extensive research.
  
• Accurately documents inquiries.
  
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  
• Coordinates with other departments to resolve problems.
  
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  
• 10% Provides feedback to management regarding customer problems, questions and needs.
  
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  
• Follows through on complaints until resolved or reports to management as needed.
  
• 10% Maintains basic knowledge of quality work instructions and company policies.
  
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  
• Maintains all departmental productivity, quality, and timeliness standards.
  
• 5% Assist with the training of new employees and cross training of coworkers.
  

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.