Consumer Priority Service Cps Jobs in Usa

For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple – our employees and customers are the most important part of everything we do.

Position Overview

This position manages a division of our company which is primarily focused on selling, servicing, and consulting on automotive equipment. The Branch Manager – Service and Equipment oversees service operations related to collision repair and automotive shop equipment, including paint booth maintenance, equipment repairs, and hoist inspections. This role manages technicians, ensures regulatory compliance, maintains high service quality, and drives service revenue growth while delivering superior customer support to automotive repair and collision shops.

Job Tasks and Responsibilities

• Ensure clear expectations and accountability for driving assigned areas of branch performance are firmly in place and are actively managed
• Maximize sales and profit levels for Equipment focused profit/cost center 
• Manage day-to-day operations of the service team, including scheduling, assigning work orders, and monitoring workflow. 
• Monitor service department performance metrics, such as efficiency, productivity, and customer satisfaction, and implement strategies for continuous improvement. 
• Stay updated on industry trends, regulations, and technologies related to automotive service.
• Recruit, retain and nurture talented individuals. Drive associate engagement and empowerment. Make associate development a priority. Recognize and reward strong performance.
• Ensure the highest safety standards are followed

• At least two years as a service/customer care manager in a “service-first” environment
• Past P & L accountability, preferably with automobile-related equipment background
• Demonstrated success in developing sales strategies and driving them through a multi-unit, geographically distributed retail/wholesale operation
• Exceptional relationship-development talents
• Strong personal philosophy focused on fostering one of our key differentiators – SERVICE! 
• Ability to provide strong leadership to create a high-performance team through customer focus, open communication, coaching and listening
• College degree in a related field preferred

PM22

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At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Associate Manager – Field Services Outside Plant Construction, with a primary focus on leading fiber splicing operations across the Boise market. You will bring substantial hands-on experience in fiber splicing, along with a strong understanding of fiber testing, validation, and quality control standards—critical to ensuring the integrity, performance, and reliability of our expanding fiber network.

In this role, you will be responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas, directly supporting capital projects and inside and outside plant maintenance.

In this position, you will emphasize a strong focus on the team’s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics, including:

• Customer Service Address additions through capital project completion
• Capital project targets
• Overtime management
• Quality assurance program
• Inventory management
• Construction technician development
• Operating budget adherence

This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner.

Furthermore, responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.)

This position must reside within 50 miles of Boise, ID and involves frequent travel within the markets for coverage. Additionally, this role reports to the office daily and is not a work-from-home (WFH) position.

• Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements. Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
• Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment. Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Assists Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
• Ensures compliance with all TDS policies, processes, and procedures.
• Maintains good working relationships with all adjacent teams.
• Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• Must have and maintain a valid driver's license.
• 3+ years' experience in the telecommunications industry.
• 2+ years’ experience in a supervisory role or equivalent leadership experience.

Other Qualifications

• Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Demonstrated focus on associate safety.
• Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
• Must be available to work off-hours when situations dictate.
• Ability to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
• Must possess a sense of urgency and a “can-do” attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Must enjoy working with people and team building (i.e., teaching, coaching).
• Computer proficiency required.
• Must be able to multi-task and maintain a sense of urgency related to each separate issue.
• Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs 

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time 

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit  to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information
Campus Services is a business unit within the division of Student Engagement and Well-Being. Campus Services is comprised of five departments providing services and support to students, faculty, staff, and visitors of Georgia Tech. In addition to these departments, Campus Services has an administrative staff devoted to strategically consolidating services in Capital Projects, Finance, and Sustainability. In its daily operations, Campus Services concentrates on customer excellence to facilitate the creation of a vibrant learn, live, work, and play community through the delivery of extraordinary services, programs, and facilities. We strive to enhance the quality of life for our campus community by providing innovative services and operational excellence.

Provide executive level administrative services for one or more executive positions. Efforts include event planning, scheduling, briefings, and presentation preparation and facilitating visits to and communications with the AVP's office.

Job Duty 1 -
Coordinate scheduling for AVP with senior level campus administration, external stakeholders, and other executives; maintain calendar.

Job Duty 2 -
Coordinate travel arrangements including processing of travel authorizations.

Job Duty 3 -
Plan, organize and lead implementation of special events and visits.

Job Duty 4 -
Research and develop materials in preparation for corporate visits, conferences, meetings, etc.

Job Duty 5 -
May oversee monitoring of budget and purchasing activity.

Job Duty 6 -
Maintain, update and monitor departmental files, databases, records and resource information.

Job Duty 7 -
Develop special presentations as directed by the AVP.

Job Duty 8 -
Communicate and interpret administrative policies; develop internal office related procedures as appropriate.

Job Duty 9 -
Oversee arrangements and provide support for special projects and unit initiatives. Manage, track and monitor progress reports, proposals and related project related communications.

Job Duty 10 -
Perform other related duties as assigned.

Educational Requirements
Bachelor's Degree in Business Administration or related field or equivalent combination of education and experience.

Required Experience
Four to five years of job related experience.

Additional Preferred Qualifications
Application of required skills within a university environment is preferred

SKILLS
This job requires an extensive knowledge of Institute policies, program administration, and event planning. Skills in organization, briefing and report preparation, communications, meeting leadership and coordination and customer service are required as is the use of office related computer applications.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Salary range: $64,000.00 commensurate with experience

Location: Atlanta, GA

Job grade: A8

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

A successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

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  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
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  Ensure effective customer relations through professional communication.

  
  
  
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  Accurately document all customer interactions.

  
  
  

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  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
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  Conduct research and coordinate with other departments to resolve issues.

  
  
  
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  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

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  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
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  Maintain accurate records of complaints and customer comments.

  
  
  
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  Recommend changes or improvements based on recurring issues.

  
  
  
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  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

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  Maintain knowledge of quality work instructions and company policies.

  
  
  
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  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
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  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

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  Identify and promptly report suspected fraudulent activities.

  
  
  
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  Report system errors to the appropriate departments.

  
  
  

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  Excellent verbal and written communication skills.

  
  
  
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  Strong interpersonal and organizational skills.

  
  
  
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  Ability to handle high-stress situations.

  
  
  
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  Good judgment and problem-solving abilities.

  
  
  
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  Strong customer service orientation.

  
  
  
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  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

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  Basic computer operating skills.

  
  
  
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  Ability to use standard office equipment.

  
  
  

Preferred:

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  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

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  High School Diploma or equivalent.

  
  
  

Required Work Experience:

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  None.

  
  
  

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  Associate Degree.

  
  
  

Preferred Work Experience:

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  2 years of customer service or call center experience.

  
  
  

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  Typical office environment.

  
  
  

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Columbus, WI

SUMMARY: Directs and coordinates customer service activities for the Assigned COE.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manager Customer Service function.
• Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
• Communicating job expectations
• Planning, monitoring and reviewing job contributions
• Enforcing policies and procedures
• Manage customer service issues, including terms of sale.
• Monitors inventory so aged material can be shipped or pre-billed
• Provides input for Customer Service Representative performance reviews.
• Manages Expedited freight
• Solve problems, analyze situations/behaviors and prioritize responsibilities.
• Handle complex and escalated customer service issues and follows through to resolution.
• Improving customer service experience, created engaged customers and facilitate organic growth.
• Corresponds with company sales force as needed to address customer issues.
• Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
• Contacts other departments and locations within the organization to obtain and provide information.
• Prepares reports as per customer needs and requests.
• Monitor accuracy of reporting and data base information
• Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
• Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
• Any other assigned responsibilities.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Not necessary
• Accuracy: uncompromised
• Radius, Print Flow, Work Front
• Coaching ability
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Deadlines
• Detail: attention to
• Independence
• Innovation: constantly re-develop systems
• Motivate: others
• Multiple projects/priorities/deadlines
• Negotiation ability
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Project Management
• Safety
• Software: Microsoft Office Suite
• Team: work as a member with all employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.

The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

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• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
  
• Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  
• Performs research as needed to resolve inquiries.
  
• 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  
• Handles situations which may require adaptation of response or extensive research.
  
• Accurately documents inquiries.
  
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  
• Coordinates with other departments to resolve problems.
  
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  
• 10% Provides feedback to management regarding customer problems, questions and needs.
  
• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  
• Follows through on complaints until resolved or reports to management as needed.
  
• 10% Maintains basic knowledge of quality work instructions and company policies.
  
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  
• Maintains all departmental productivity, quality, and timeliness standards.
  
• 5% Assist with the training of new employees and cross training of coworkers.
  

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Job Title: Client Service Representative

Job Type: W2 – Contract – 3 months with conversion to FTE

Location: Charlotte, NC

Schedule: M – F, 40 hours per week – Onsite

Pay Rate: $ 20.28 / hour

Interviews: March 25th

Start Date: April 13th

This role serves as the first point of contact for clients, advisors, and business partners, providing high-quality customer service in a fast-paced environment. You will assist with service requests, account questions, and basic issue resolution while educating clients and advisors on company systems, processes, and policies.

MUST HAVE: Participate in a company-sponsored training program to prepare for and obtain FINRA SIE, Series 7, and Series 63 licenses.

Key Responsibilities

• Handle a high volume of inbound calls from clients and advisors to assist with account questions, money movement requests, trades, and general service inquiries.
• Research and resolve customer issues, open service cases, and escalate more complex problems when needed.
• Educate clients and advisors on company systems, policies, and self-service tools.
• Process routine service transactions and respond to information requests using internal systems.
• Collaborate with internal teams to resolve outstanding issues and improve the customer experience.

Required Qualifications

• High school diploma or GED
• 0–1 year of relevant experience
• Strong customer service and communication skills
• Ability to explain information clearly and handle multiple priorities in a fast-paced environment
• Ability to pass background and FINRA verification checks

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

This role serves as the dedicated front-of-house presence and first impression for an outstanding Financial Services firm. You will be the primary point of contact for visitors and incoming calls, welcoming guests, including executives, board members, and investors, with a warm, polished, and highly professional demeanor. This individual will manage a steady flow of phone communication, oversee visitor registration and building security protocols, and ensure the reception area remains immaculate and always inviting. The ideal candidate is poised, proactive, and comfortable working independently at the front desk while collaborating closely with internal teams to ensure a seamless and welcoming office experience.

Responsibilities

• Manage conference room calendars and meeting logistics.
• Prepare rooms for meetings, including setup, breakdown, technology checks, and coffee service.
• Coordinate catering for quarterly Board meetings and recurring monthly investor meetings.
• Partner with Executive Assistants and internal teams on high-profile meetings and roundtables.
• Support internal events and occasional firm-hosted gatherings.
• Order and manage office, kitchen, snack, and coffee supplies.
• Maintain café and shared spaces, including light machine cleaning and vendor coordination.
• Liaise with building management and vendors for facilities or maintenance needs.
• Track office-related expenses and support administrative processes.
• Assist with projects during quieter periods (data entry, light event support, general office organization).
• Assist with the coordination of the upcoming office move.
• Receive, sort, and distribute mail, packages, and deliveries.
• Provide administrative assistance, including document preparation, filing, and proofreading.
• Offer interim support to Executive Assistants and Operations teams as needed.
• Support Investor Relations or leadership teams with meeting logistics when required.
• Pitch in proactively to support a collaborative, team-oriented office culture.
• Provide hands-on support for an upcoming office move.
• Assist with organizing the new space, managing supplies, and establishing office processes.
• Support the team during a period of coverage stretch due to maternity leave.
• Help stabilize front-of-house operations during internal transitions.

Ideal Experience

• Bachelor’s degree is strongly preferred.
• 2–5+ years of experience in reception, concierge, hospitality, office coordination, or administrative support preferred.
• Experience in private equity, financial services, professional services, or luxury hospitality strongly preferred.
• Polished, professional presence with a strong customer service mindset and warm, welcoming demeanor.
• Excellent organizational, communication, and multitasking skills; comfortable managing priorities independently.
• High level of discretion, professionalism, and attention to detail.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Reliable, service-oriented, and takes pride in maintaining a polished office environment.
• Comfortable working with minimal supervision and brings a “no task too big or too small” attitude.
• Proven record of a long-term, stable role.

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The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.