Construction Testing Services Jobs in Usa
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About GT Molecular
GT Molecular is a fast-growing biotechnology company and Stanford University spin-out headquartered in beautiful Fort Collins, Colorado. We deliver ultrasensitive multiplex digital PCR (dPCR) and qPCR assays powered by our proprietary chemistry—enabling superior sensitivity, robust multiplexing, and reliable detection at low concentrations. Our platforms support end-to-end testing services and commercial kits for oncology research, pathogen detection (SARS-CoV-2, Influenza, RSV, mpox, Polio, Measles, and more), illicit drug monitoring in wastewater, microbial source tracking, and emerging environmental testing (including PFAS/forever chemicals).
Our mission drives public health, environmental surveillance, and cancer research forward. With recent milestones like our CLIA laboratory, CDC's NWSS Multi-Pathogen Assay Development Contract, expanding environmental services, and new hires in lab management and bioinformatics, we're at a pivotal growth stage needing strong operational leadership to scale our proprietary dPCR technology across services and kits.
The Role
In this hands-on role, you will own and scale day-to-day execution across manufacturing, laboratory services, supply chain, quality, and facilities. Reporting directly to the CEO, you'll build professional operations infrastructure to support rapid growth in PCR kit production and NGS / digital PCR testing services - with a focus on high-throughput workflows, operationalizing our proprietary dPCR chemistry for consistent performance, efficiency, compliance, and scalability in a collaborative, mission-driven environment.
Key Responsibilities
- Lead PCR kit manufacturing, including scaling production of multiplex dPCR and qPCR panels incorporating our proprietary chemistry (enzymes, formulations, and reagents); manage supply chain/vendor relationships, inventory, lot-to-lot consistency, and quality to meet demand from CLIA labs, academics, municipalities, and public health partners.
- Optimize operations for microbiology and high-risk testing services, with emphasis on routine wastewater surveillance for pathogens and small molecules (e.g., illicit drugs) using our ultrasensitive dPCR platform and proprietary chemistry in CLIA/high-complexity labs; drive high-throughput workflow efficiency, capacity planning during volume surges, 24–48 hour turnaround, chain-of-custody, and biosafety (BSL-2+) compliance.
- Drive technology transfer from R&D to Operations (including new dPCR assays and chemistry enhancements) and oversee implementation of LIMS systems to enhance throughput, data management, and process automation.
- Collaborate closely with the part-time CLIA consultant (serving as Laboratory Director) and lab teams to integrate lab ops with company-wide processes—focusing on throughput, cost control, resource allocation, and non-technical scaling during growth phases.
- Oversee quality systems and regulatory compliance (CLIA, CAP, ISO 13485, FDA EUA/IVD pathways, or similar highly regulated environments a strong plus), risk management, and continuous improvement across manufacturing and services, ensuring proprietary chemistry integrity and assay performance.
- Drive cross-functional alignment (e.g., quality, facilities, IT, automation, project management) with R&D, sales, bioinformatics, and finance to support revenue growth, forecast needs, and enable new service lines (e.g., deep sequencing and PFAS/environmental testing).
- Build and mentor a growing operations team (production, lab ops, logistics, quality) with experience scaling high-throughput operations preferred.
- Implement tools to eliminate bottlenecks, drive cost/efficiency gains, and manage budgets effectively.
Qualifications
- 8–12+ years of progressive operations leadership in life sciences, ideally in molecular diagnostics, genomics, PCR/NGS manufacturing, clinical/reference labs, or biotech services.
- Leadership of high-throughput core facilities (e.g., NGS, mass spectrometry, proteomics, or molecular diagnostics cores) is a plus, with hands-on experience NGS, PCR multiplex assays, proprietary enzyme/chemistry platforms, pathogen/small molecule detection, technology transfer, and LIMS implementation also valued.
- At least a Bachelor's degree in a relevant field (Biological sciences, Chemistry); PhD, HCLD certification, or MBA preferred.
- Direct experience with validating and introducing molecular assays into a production environment.
- Strong knowledge of regulated workflows and quality/regulatory standards (CLIA/CAP, ISO 15189/13485, FDA oversight, or multi-site lab management a plus).
- Proven ability to deliver fast turnaround in service labs and scale production without compromising quality.
- Excellent leadership, communication, and collaboration skills; comfortable working with scientific founders/CEOs and empowering technical teams.
- Fort Collins/Colorado-based or willing to relocate; excited about public health impact and the collaborative foothills lifestyle.
What We Offer
- Base salary range: $160,000–$220,000 annually, depending on experience and qualifications
- Meaningful equity (ownership in a growing company), performance-based bonus potential, and comprehensive benefits including health, dental, vision, 401(k) with match
- High-impact role with direct CEO access during a key growth phase
- Collaborative culture in scenic Fort Collins—outdoor access, innovative biotech community
How to Apply Send your resume and a brief note on why you're passionate about scaling molecular diagnostics and wastewater/environmental testing operations to (or apply via LinkedIn). Please include "Head of Operations" in the subject line. We encourage diverse applicants.
GT Molecular is an equal opportunity employer. We look forward to hearing from you!
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
* Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems.
* Identifies parts, supplies and repair items as necessary for equipment maintenance and repair.
* With minimal instruction, performs maintenance as per industry standards.
* Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures.
* May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
* Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
* Documents work performed in service reports, and applicable management systems.
* Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems.
* Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment.
* Completes and conducts on-the-job training and technical self-study programs for career development.
* Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* High School Graduate or equivalent (GED).
* Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry.
* Must be able to use basic hand tools and specialized tools as appropriate.
* Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs
* Travel required. (Daily).
Desirable KSAs:
* Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment.
* Exposure to programmable logic controllers, field devices, and electrical drive and motor systems.
Competencies:
* Communications
* Customer Focus
* Personal Discipline
* Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range$33.42—$42.75 USDATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
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Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
* Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
* Identifies, captures, and processes repairable parts at the customer's site(s)
* Maintains warranty information for all repairable parts at the customers' site
* Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
* Documents and presents cost savings opportunities to the customer(s)
* Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
* Prepares and presents metrics and reporting to customer(s) and manager
Knowledge, Skills, Abilities, & Behaviors Required:
* High school diploma or GED
* Previous experience working in a factory environment
* Strong customer service skills
* Basic sales and persuasion skills
* Ability to recognize part numbers and to distinguish among different types of parts on a basic level
* Proficiency with computers and basic inventory/maintenance applications
* Familiarity with process improvement methodologies, such as Six Sigma or Lean
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
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American Generators Sales & Service is seeking qualified generator technicians who are responsible for performing maintenance, diagnostics and field repairs on generators of all makes and models. This position requires someone to take control of projects through completion with minimal supervision, but also can follow directions exactly as they are given.
Responsibilities
- Perform routine maintenance and repairs on generators and related equipment, ensuring optimal performance and safety.
- Utilize electrical and mechanical & diagnostic tools to diagnose and troubleshoot accurately.
- Maintain accurate records of services performed and parts used.
- Provide exceptional customer service by communicating clearly with clients regarding repairs, maintenance and operation of equipment.
- Collaborate with team members to enhance service efficiency and quality.
- Adhere to safety protocols.
- Paid on-call rotation.
Qualifications
- Generator Maintenance and Repair (Minimum 1 Year)
- Controls Experience
- Electrical/Mechanical Experience
- Engine Experience - Natural Gas & Diesel
Company Description
FSR Services, based in Humble, TX, specializes in both commercial and residential roofing solutions. With a range of services including shingles, tiles, TPO, EPDM, metal roofing, and preventative maintenance programs, FSR Services caters to homeowners, property managers, business owners, and more. Recognized with multiple BBB Awards of Excellence, the company is fully insured, OSHA-compliant, and maintains an "A" rating with the BBB. Backed by over 25 years of industry experience, FSR Services emphasizes quality, safety, and customer satisfaction in every project.
Role Description
This is a full-time, on-site role located in Humble, TX, for a Commercial Roofing Service Manager. The Service Manager will oversee daily operations, ensure excellent customer service, and manage roofing projects to completion. Responsibilities include coordinating repair services, leading a team of technicians, training staff, and ensuring compliance with safety guidelines and company standards. The role also involves monitoring project timelines, maintaining customer relationships, and addressing service-related concerns promptly and effectively.
Qualifications
- Strong skills in Customer Service and Customer Satisfaction to foster positive client relationships and ensure exceptional service quality.
- Experience in Operations Management and Training to ensure efficient service delivery and team development.
- Demonstrated proficiency in Team Leadership to guide and support team members, promoting collaboration and effectiveness.
- Excellent communication and problem-solving abilities to handle challenges and maintain high service standards.
- Familiarity with roofing systems and materials, along with safety regulations and industry standards, is highly beneficial.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
- Bilingual in Spanish and English is a requirement.
- 5+ years of commercial roofing experience
- 5+ years in a supervisory or management role
- 2+ years in commercial roofing estimating
- Strong knowledge of flat roofing systems (TPO, PVC, Modified Bitumen, EPDM)
- Experience managing service crews and maintenance contracts
- Strong leadership and communication skills
- Ability to read plans, specs, and inspection reports
- Proficient in Microsoft Office (experience with CRM or roofing software preferred)
Customer Service Support Supervisor
The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.
Principal Duties and Accountabilities:
Supervision & Leadership
- Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
- Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
- Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
- Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
- Participate in performance management, coaching, and the evaluation process for service staff.
- Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
- Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
- Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
- Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.
Dispatch Operations
- Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
- Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
- Monitor ongoing service work assignments and technician locations through active communication.
- Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
- Act as point of escalation for complex service issues or customer concerns.
- Utilize data and analytics to identify service trends and efficiency opportunities.
- Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
- Provide backup support to Service Coordinators as needed.
Job Management
- Establish new work orders in the accounting system for both new and existing customers.
- Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
- Ensure proper documentation and accuracy in all service-related information.
Sales Collaboration
- Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
- Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
- Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.
Process Improvement & Development
- Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
- Stay current with industry best practices, service software applications, and workflow optimization strategies.
Education:
- High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
- General courses in accounting preferred.
Experience:
- Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
- Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
- Knowledge of commercial HVAC systems, equipment, and terminology required.
- In-depth understanding of dispatch center operations, scheduling, and resource allocation.
- Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred
Knowledge, skills, and abilities:
- Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
- Strong leadership and mentoring skills with ability to foster collaboration within the team.
- Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
- Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
- Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
- Effective verbal and written communication skills with customers, staff, and management.
- Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
- Commitment to professional growth and the development of new skills to support evolving operational and technological needs
- Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
- Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
- Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
- Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
- Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
- Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
- Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.
Physical and/or travel demands:
- Some travel may be required.
- This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
- May require occasional bending, stooping, and lifting of files, light office equipment, etc.
Benefits and Compensation:
- The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
Description: This is an on-site position located in Johnston, Iowa.
The Customer Service Representative works under close supervision to provide customer service to our members for our health, dental, and vision plans by performing the following duties.
Receives telephone inquiries regarding various aspects of the group health, dental, and vision program such as claims, eligibility, and coverage questions.
Educate members on plan benefits, coverage limitations, and coinsurance/deductibles/out-of-pocket maximums using plain, clear language.
Protect member privacy and comply with HIPAA and company policies to verify caller and ensure proper documentation is on file before releasing protected health information Maintain accurate record keeping for member providing summary of call, listing any actionable items, creating follow-up tasks when necessary, and indicating resolution of call.
Navigate multiple systems while assisting members to search for information in knowledge base system, claims payor systems, and benefits administration system.
Conducts research and resolves issues for customer inquiries in a timely manner.
Responsible for prepping documents for scanning purposes and handling outgoing mail.
Provides additional administrative support for the department.
Other testing, projects and duties as assigned related to the job.
Requirements: Required Education: High school diploma or general education degree (GED) Required Work Experience: One to two years of related experience and/or training, or equivalent combination of education and experience.
Technology Skills: Ability to operate PC, Copy machine, scanner, fax machine and telephone.
Proficient with Microsoft Office Required skills or traits for the position: Strong customer service skills including active listening, empathy, attention to detail, and problem solving.
Ability to organize and prioritize tasks and work assignments; ability to complete multiple tasks simultaneously with accuracy and quality.
Excellent written and oral communication skills.
Specialized Certifications: Must be willing to obtain Iowa Accident Health and Life insurance license within the first year of employment .
PIc2da3465d821-25448-39614895
DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Customer Service and Distribution Manager. The Customer Service and Distribution Manager will serve as a member of the Tissue Bank’s management team with responsibility for managing customer relationships and delivering exceptional service. This role contributes to the Tissue Bank’s strategic objectives of revenue growth through the effective management of inventory, coordination of returns/transfers, production planning, order fulfillment, and contract management. It ensures DCI Donor Services remains in compliance with all regulatory guidelines with respect to management of tissue, and recruits, develops and retains talent to create a best-in-class Distribution organization
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
- Ensures sales goals and budget objectives are met through fulfillment of customer orders and unsurpassed customer service. Creates and distributes inventory report to ensure customers in DCIDS’s donor service areas have first choice to available grafts. Communicates tissue availability to Distributors and Contract Partners as appropriate.
- Determines appropriate “par” levels for tissue inventory to ensure DCIDS can provide appropriate service levels to its customers. Represents Distribution at Production Planning meetings, providing demand requirements based on sales forecasts and processing leads times.
- Maintains a month-on-hand report to monitor and address low demand inventory. Acts as part of team to create programs/pricing or identify alternative outlets to ensure tissue is utilized. Communicates these programs to customers as appropriate.
- Ensures that Distribution department is compliant with all regulatory requirements related to storing, shipping, returning or transferring human donated tissue. Has clear understanding of the Center for Biologics Evaluation and Research (CBER) regulations for HCT/Ps established in 21 CFR Parts 1270 and 1271. Supports Account Managers and Inside Sales Specialists with directions on handling tissue requirements in the field.
- Manages sales agreements with client hospitals, group purchasing organizations (GPOs), distributors and others. Works with Director of Sales to discover requirements to win the contract. Leads negotiation of contract terms. Manages contracts to track renewal dates, alerting management team to any required action. Renegotiates terms as appropriate.
- Supports Distributor relationships by monitoring distribution revenue, calculating commissions, and securing authorization for timely payment.
- Monitors, reports and presents revenue results and tissue utilization to senior management, medical management and medical directors. Supports Sales team with Quarterly Territory Reviews reports.
- Recruits, retains, and develops results driven Distribution team. Advises and counsels, assists, and directs activities to ensure ongoing high performance. Implements timely corrective action when necessary. Identifies training needs to ensure Customer Service Coordinators are proficient in inventory management, regulatory requirements, and interacting with clinical customers.
- Recommends capital equipment and expense budgets. Reviews and approves expense reports and takes necessary steps to keep expenses within approved budgets and policies.
- Performs other duties as assigned.
The ideal candidate will have:
- Associate’s Degree required/Bachelor’s Degree preferred in related field
- Minimum 5+ years of medical device, banked human tissue, or biotechnology sales/marketing experience
- CTBS required within first year of employment
- Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel are required.
- Observes, listens to and talks with employees and others. Stands, sits, and walks. Reads and writes a variety of reports and documents. Travels to OPO and hospital facilities. Lifts up to 50 pounds.
We offer a competitive compensation package including:
- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
- Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
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The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support